Merry Christmas Everyone from CRC!

Dec 17, 2012 at 0:02
Dec 17, 2012
by Chain Reaction Cycles  
 
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Here's a little festive treat for you: a Merry Christmas Everyone video edit featuring a large cross-section of antler-wearing , Fair Isle jumper-toting CRC staff. No words can do justice to the costumes, acting, singing or the people throughout, so sit back and enjoy!

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160 Comments

  • + 94
 When the local shop charges $100 for a tire and i can get them on crc for $35 its not a hard decision. Its nice to see i am giving my money to humans! Cool vid Smile
  • + 61
 Pretty sure the snowman isn't human...
  • + 38
 That's what he wants you to believe
  • + 7
 @cambell
I hear ya. CRC prices are tough to beat. I only use my LBS when the savings negligible.
  • + 3
 I have put in 9 orders since oct. Doing a big upgrade to drivetrain and a new wheelset. I only had to pay duty on 2. Not sure why or how it works. The canada post method is best. DHL is 1 - 1..
  • + 12
 haha the canadians keep saying duty!!!
  • - 2
 CRC was great until this year, now the P&P is killing it. bike-components.de have much more resonable postage fees!
  • + 5
 What we need to do is befriend a shipper at crc and get them to put "youth clothing" on all our boxes then shipping would be free
  • + 3
 Packages threw DHL have to pass threw the actual Canada customs at which ever airport it lands at and usually if its close to $100 you'll be charged duty, unlike say parcel force who uses CanadaPost to deliver their packages in Canada. CanadaPost has customs officers at their distribution centre. So basically once the parcel force package lands at an airport it's put in the Canada post pile and sent to the distribution centre where its checked by the officers at the distribution centre for contraband and generally not duties( I've been hit once, but it was a big order).
  • - 6
 Do not rate CRC paid near £100 for a mech came in a plastic bag. When you ring to sort it out they do not care. People on the phone sound like they have never built a bike before. Got to big and do not care about the little things any more. Sorry but very poor service
  • + 8
 Not been nasty but why does it matter if your mech just came in a bag?

CRC have been doing this for years. I fitted a new X9 cassette and that came in a bag with a barcode on it. If I went to a shop it would have cost a bit more and have the proper SRAM box but at the end of the day its the came item and cheaper.

Its only gear components that I've noticed like this.

Some things are a little different tho, obviously for resale value. If you bought a nice Hope brake set then you should expect all the boxes with them and I'm sure you would too.
  • + 2
 I bought a Shimano SLX rear mech and that came in the proper box with fitting instructions Razz
  • - 3
 yeah and it'll cost 12 times as much as crc. shameless advertising from you sir
  • + 3
 what are you on about? i built up a remedy earlier this year and i did most of my shopping from CRC. because of them, i was able to afford every part i wanted! they literally saved me hundreds of dollars
  • + 1
 I bought mavic hoops, spokes, hope hubs, sram cassette, maxxis tubes and tires, race face chain ring, sram chain and lots of odds and ends. It all came in original boxes.
[Reply]
  • + 35
 is this why stuff take so long to come as you are pissing about with stuff like this?
  • + 53
 Four days from CRC to central British Columbia. Free shipping usually, and I only pay the HST + $10. Takes 2+ weeks for my LBS to get the same part for me, and it costs 2x as much.

I want to support my LBS. The reality is they face incredible competition from CRC and JensonUSA. If my LBS wants to compete, they have to offer service that's second to none. To be honest, the LBS where I live haven't stepped up their game yet. The service isn't good enough to warrant me giving my $ to the LBS. Until they do, my $ are going to the big online stores.
  • + 38
 I totally agree. The LBS folks have to stop acting like dicks if they want to stay in business.
  • + 28
 Seriously, you're a business not a freakin' members only club..........sorry I don't know the secret handshake.
  • + 21
 You know what! the buyers also need to stop acting like dicks as well.

I work at a bike shop and eventually want to open my own but everyone thinks that shops make huge margins on bikes and parts. This is definatelly not true! Shops make on average around 30-40% margins on clothing, 35-40% on parts and accesories and no more than 20% on bikes! If we offer things at 20-30% off all the time we are more loosing money than making it!!! Not to mention how on everything in the shop it costs money to prepare the product for the floor (pricing, imputing into computer, building bikes.....) so things don't just come from the supplier ready to sell. That preparation costs money, sometimes more than the cost of that item (tire levers, food products...). And on top of everything there is rent, utilities, employees (...) you need to pay for!

In short, shops make much less money than everyone thinks they do. You want 40% off of something, think first! Usually anything over 30% off will push the shop into the red for that item and they can't do that. Not when there is another person ready to pay full price!

Don't kill jobs! Shop local!
  • + 15
 I think samhunnisett was joking but never mind...
  • + 17
 What if you have always been polite as a customer and have never once acted like a dick and still get treated like crap by the employees of the shop?

Plus, I worked in a shop for 5 years and all of us were great to every person that walked in......if anything we made it more fun for them. They would tell us how refreshing it was cause they did have those same experiences with crap shops. So you can be nice right off the bat......you don't have to assume every customer is gonna be a jerk, it can be done..........
  • + 3
 I never have that attitude personally. I am always as nice to a customer buying a tube as I am with someone who is buying a $12000 road bike(or any bike). I strive to give customers the best experience possible... Now with that said I can't say every bike shop employee acts how they are supposed. If you don't enjoy the service you get go talk with the manager of the shop, it is his job to make sure everyone is happy and the employees are acting how they should...but don't just complain and expect a free bike. If the manager does nothing about it don't shop there! They don't deserve your business!

By the way, I work at a non-commission bike shop where everyone is a mechanic/sales person so
  • + 5
 @USA123.. My advice: Don't open you're own bike shop if you're looking to make money. You're completely right, no bike shop makes a ton of money competing with the big online stores, but remember, not everyone is buying from CRC. After working in 3 different shops in my life, its hard to buy anything at retail to support your local bike shop. Friendly discounts and asking for a better deal can only get you so far. Unfortunately, when people want something for 40% off, they can go to CRC, which is where I spend a good chunk of change. Remember, Convenience with a decent discount will out power a heavy discount and a longer wait time. The demographic changes when you compare online shopping to LBS shopping. You, myself, and the guy above probably looking for the hottest new saint products, but the new family down the road is probably looking to buy their kids, the mom, and the dad a new cruiser bike with accessories.
  • + 6
 I guess what it boils down to for me is that going to a bike shop for us is supposed to be like a kid going to a candy store and when an employee makes you feel like you've just insulted his mother when you ask a simple question it ruins the experience. Just makes me sad....... USA123 I'm glad that you treat others well though.
  • + 13
 @ USA123 and Draggon: you guys are the people I want to deal with at the LBS. I want to support my LBS as I believe strongly in shopping local. Here's all I ask for:

1) Treat me with respect
2) If I come in looking for a small, hard to find part, make a decent effort to help me out. Don't just say "sorry, you'll have to order another Boxxer fork. That will be $2500, please."
3) If you make a mistake, admit it and fix it.
4) Give me a small discount. Yes, that's important, but it doesn't have to be much. If you even give me 5% off you'll get my business. It's more a gesture than anything.
5) When you have a poster on your wall that says "Bike club members get 10% off", don't tell me that you can't give me 10% off because "that deal only applies to clothing."

There's an LBS south of me, in Williams Lake, that has fantastic service and is a real presence in the community. Anyone from central BC knows who I'm talking about. And when I'm traveling through town, I make a point of stopping in and supporting them.
  • + 4
 When the manufacturers don't support local by getting it made in asia just to save a buck, what do you expect the consumer to do? The least the manufacturer can do is make sure that the local stores can buy the stuff for the same price as the online stores so they can compete. It seems to me that this is where it's all breaking down for the LBS. I'd blame the manufacturers and suppliers for the decline of the LBS before I'd point the finger at either the consumer or the internet retailers. I wish my local store could sell tires for $50, but they probably pay more than CRC sells them for. Lucky for the LBS, there are plently of people who can't fix their own bikes, but it's really quite sh*tty that things have turned out this way. The world is better off with the LBS.
  • + 4
 CRC always takes 2days for orders to come no matter what it is, with free postage Smile
  • + 1
 Hahaa, here's a thought.......all the LBS's of the world should just do all their ordering from CRC and the like, flush out their inventories so everything is out of stock and sell back to us. We could only buy from who has it right? Just as long as prices were reasonable. I would so much rather buy from a shop but with a family and all the other stuff that goes along with life, unfortunately it really is about the bottom dollar when trying to keep myself involved with my favorite thing to do in life.

Yeah peaBody, I just enjoyed making people happy. I don't think I ever even charged anyone for a tube change........
  • + 4
 @cjwanner: I agree that opening a shop is not the way to make a living, I am just in high school right now and am pressing towards a career as an airline pilot. I want to open a small shop somewhere as a sort of weekend job and an investment.

@draggon: I completely agree! I hate bad service more than a bad product. You should feel at home at your local shop!

@peabody: the list you gave is practically the same as the one we have in the back in the mechanics area, just ours said that if you dont provide these you will get a firm talking to by the owner (no bueno!)

at my shop we offer life long discounts and free tune ups to anyone who buys a bike or frame from us, all you pay for are new parts (at discount) and labor to instal them (also discounted).

@kramster: I again completely agree with you guys, for instance we as a shop just dropped specialized because they wanted us to drop our other companies (cannonade, Santa Cruz, Scott, Giant...) and charge us more per bike. I know the online retailers get products at 50% or larger margin because they buy 500+ at a time, I was talking with an undisclosed rep. just the other day and he confirmed this to me. He was saying that he hates doing it but he has been having to to meet his requirements, its like feeding the beast that will one day kill the owner...
  • + 5
 Don't forget CRC is a local bike shop. They just have a great business model- something my local shops have yet to figure out. They are honest about what is or is not in stock. They fix their mistakes no questions asked (in the rare event they make a mistake.) They offer promotions to regular customers. They give real answers when you ask a question- not some BS because they were too busy flirting with the the young female customer.

I think the problem with the LBS model is the distribution network. They need a more efficient (faster and less expensive) way of getting products to the shops.

I am really tired of the "support the LBS" crap. I have a used truck I want to sell. A similar truck could be bought for $4500.00. I want $8000.00 for mine, and my only reason is if you don't buy from me I won't be in business????? Please give me the money I want or I can't buy a new one. I'm sure you would not think its your problem. If you can't compete, you will go out of business. Until the customer service surpasses what CRC, Jensen, and other online retailers do- you won't get my business. Its sad I can order from the UK and have my deliveries sooner than the LBS can get my order from their distributor in the same country.
  • + 0
 @NewBeginings HAHAHA really?? well you must be the only lucky one then as I can name 5 people off the top of my head that has paid extra to have next day delivery a few times each only to have the item 4 days later....
  • + 13
 Didn't read.. Sheep
  • + 4
 Seems like CRC are focusing on international deliveries from these replies , I wait on average 4-8 days for a delivery from CRC yet you guys thousands of miles away on another continent get it in 4 days.
  • + 6
 it not about the money, k-ching k-ching, b-bling b-bling,.... being treated like dirt by too many LBS's dont care about your margins just be nice,helpful, pro and offer the customers some service, loose the attitude or loose clients. you choose Wink
  • + 3
 I always have items shipped within 48hours of purchasing from CRC. What happens when it leaves their warehouse is the post system, not CRC.
  • + 1
 My LBS has exactly one good guy. The rest are arrogant dicks. My friend doesn't own the shop, so he can't change how much they charge on shit. You can't leave without spending $100+. So when a new bike shop opened up, even though it's small, I gave it a try. The first time I went in, he did a small job for free. Same with the second and third time. Every time I go in there, he'll either do it for free or give me a discount. That makes up for him being arrogant and like Draggon said, "Seriously, you're a business not a freakin' members only club..........sorry I don't know the secret handshake." The guy at the new bike shop has his little group of customers, and even though I'm not in it, at least he is a good person and helps me out. All the LBS's are owned by roadies around here, who will look down on you for your bar width, suspension travel, and dirtyness.
  • + 4
 The problem I see with most LBSs today is that they seem to think it's still 1995 and entirely neglect their online operations or even worse, put some half-effort, joke of a site up. If you want to open an LBS today, fine, but you also have to build up a quality ecommerce operation. Don't want to sell the latest in full face helmets or 5.10s in your store? Fine, offer it online. Want to compete with Jensen, Price Point, CRC, et al? Give me competitive prices and beat them with in-store pick up. Quit just putting dumps up of your distributors catalogs, either you have something in stock or you don't. Think this new "World Wide Web" is just a fad? Tough luck. Operating a successful LBS is more than just opening up a brick and mortar store front and expecting everyone to flock to you. Your online experience is just as important as your physical store these days, especially if you aren't the only game in town.
  • + 1
 I agree with USA123 about local shops not making the margins alot of people think they do. I've talked to many store owners and it's always the same story - they're basically held hostage by distributors who are taking a big cut, giving poor/slow service and aren't keeping decent inventory. I mean isn't the whole idea of being a distributor having product to distribute?

USA123's other comment about Specialized didn't surprise me either. Like why is their command-post $100 or more in Canada over the US price when my whole Transition frame only has $100 msrp difference between countries? Other brands that sell direct to dealers or have their own distribution (except maybe big S), like Santa Cruz or Giant, are also much more reasonably priced (in Canada anyway).

Attitude wise my local shops are great and I would buy everything from them if the pricing was inline and the items were available in the same calender year, but until the distribution shapes up or more companies start selling direct I will continue to shop where I can afford it. Even if I had alot more money, I still like to feel like I got value for my dollar and wouldn't overpay.
  • + 1
 What a lot of brands are going to realize is that selling their products through online bike shops without any real control on pricing really hurts their business in the long run. Many shops are now dropping brands that are have weak pricing control. Shops do make up a large percentage of a brands sales. Many brands are now looking to set prices for all online retaillers or are no longer selling products online or are developing their own distribution systems to cut out the middle man. I think its really easy to polarize the LBS vs. Online, but the fact is the brands, the distributors and the customers are all part of this as well.
  • + 2
 I just dropped 2k at my LBS, great service,good guy to deal with, always gives u a deal just ask, I buy some stuff from CRC but big ticket items that might need warranty like forks and frames, and getting a good helmet fit LBS can't be beat. Go see Fabian at Kinetek in bby/coq area !!
  • + 4
 i gave up on ANY LBS.. with all the salesmen in between prices are ridiculous..if a float seal set is 8.50pounds.. and they charge 30 euro here they can kiss my royal ass !
i dont even contact Hope local.. i mail the UK cause simply dutch bike retailers Suck balls..

seconds i dont get the discussion.. almost ALL the mayor companies are or have transported their factories in asia what costs way more jobs for us.. and is a bigger problem than just your local LBS..

no matter how hard your LBS is screwing you.. your government is screwing you harder.. Whip
  • + 1
 CRC prices are great, but I'm well over their customer service and poor communications when there is a problem. Twice I have paid for next day delivery and it's not come because some item has gone out of stock after me ordering it?! Personally I feel if you have paid for next day delivery you should let the customer know if there is a problem, especially if it's a problem with your stock system!

It's a piss take to not send it for 3 days because of stock then still charge you for next day delivery. Sometimes you do get what you pay for.

Not sure how you expect your LBS to be able to offer the same prices as the corporate giant of CRC with their mega volume of trade, have you actually seen the markup on most products, it's not a lot. It's actually cheaper a lot of the time to get retail items from bike-discount or CRC than from Madisons as trade! But next time you are on the trail and have a problem and can pop to a local shop to sort it, think about the fact that they may not be there next time because you spent all your hard earned with CRC.

Support your local LBS. Next time you have a question they will help you or you need a tool they will often trade it's use for biscuits, CRC will just take your cash and probably sell you the wrong thing.

Braced for negative props...
  • + 2
 I've placed a number of orders through CRC, and will absolutely do more in the future. If you're looking for parts (not service, installation per se) then it's hard to beat these online shops. I'd love to support my LBS more, but they just can't match the prices. I recently bought a new Easton Havoc wheelset for just over $500. That's insane. Nowhere else can you find a deal like that. And shipping has yet to be an issue. I live in Germany, but my mailing address is US (military), and I don't ever have to pay customs fees. It's sad that the LBS perhaps can't compete anymore when it comes to strictly price comparisons, but that's how a free market economy works. Now if there's something I can't do myself, I'm in my truck on my way to the shop. No question. But when it's my money, I go for the best price.
  • + 4
 bit of a hard statement.. sometimes orders get delayed indeed.,. BUT you can just mail CRC about the delivery and ask refund.. they still send it with UPS.. for free and i got my 15euro back..
or you can just wine like a bitch here.. and ask for neg props.. ? its up to you,..

educate yourself take some spares along.. and you dont need a LBS

and they wont go out of buissness.. they still have tons of citybikes to repair and sell..
thats why they really dont care much about mountainbikers like us.. esp. in the bigger city's

we are the 1%
  • + 1
 My LBS's is awesome he will match CRC or the lowest internet price for me, if he can't he will get close and i buy it off him just because he tires even when he can't get close i buy it as they are good lads, Cyclone cycles of Pontypridd, but also my mates shop in London won't put the name just in case his boss is wicked always does me a nice deal 20% off RRP or internet price. it goes to show if your nice to the shop and spend they will look after you and keep you coming back, you behave like a dick then keep shopping online simple as.
  • + 1
 cyberhawk I have spoken to them and they have always sorted it after the event, but that does not excuse their lack of comms in the first place. If you order something next day delivery, personally I expect; and not unreasonably, an email that it will not be arriving next day. Instead they waited for me to contact them 2 days later.

Educate yourself and take some spares along? Are you kidding, you take a spare mech / bleed kit / rim etc with you on every ride?! I can fix most problems with my bike, or bodge to finish a ride but there are some things that cannot be bodged. Besides I dont know what kind of trails you ride, must be pretty hardcore if they are based in the city! I'm not sure skyline cycles or pedal bike away get any city bikes in!!

I wasn't really whining either, it was more of a warning that if you have to have something next day for a race that you may be best checking on your order.

So you know, wine is something you drink.
  • + 1
 okay maybe i assumed too much (and assumptions are the mother of all fuk ups)
but when your riding somewhere.. there is still no LBS right around the corner.,.
i will let your stupid assumption slip about riding in the city..if you check my profile,, check it good Wink
THIS is holland.. we have twice the amount of bikes than people.. most income for shops are city bikes,..
if you live in the middle of nowhere.. people rarely ride bikes.. destinations are to far.. for example.and your majority of customers will be mountainbikers..

i forgot the H and you still got it.... props !

but to be really clear. i DO understand your irritation.. i had the same thing with parts i needed very bad..!
i wrote CRC a huge complaint why it didnt get picked up sooner..
i noted to them that when orders are selected with 2-3days ups they should give them priority !
its indeed stupid to say.. same day shipping ... giving you an option for 2 day delivery.. and taking almost a week to put your order together,.,
that indeed doenst make any sense.,.
the CRC employee said he cant do anything about it.. Confused i said formard the letter to your boss or something.. i forwarded it also to customer service.. if we all do.. maybe something will change ?
  • + 1
 I shouldn't comment here while at work and stressed, only after a ride when nice and chilled.

I think we are all on the same page really. I didn't assume you rode in the city, that would obviously be insane for a mountain bike forum. It was merely a reference to your comment about LBSs surviving from maintaining city bikes. At most of the trail centres in the UK (which are normally in the middle of nowhere) there are bike shops which for lots of people (including myself) are the LBS.

Unfortunately we do not have the same great bike culture here as you do in Holland, although it is picking up, the infrastructure is just not there in most of our cities.

The problem with CRC is they will continue to grow, and with any growing business it becomes increasingly difficult to maintain high levels of customer satisfaction due to sheer order volume. However the prices make it hard to not come back, and as long as you are aware of the potential issues (ie don't order something the day before a race and expect it to always come) all will be good.

Sorry for comment about spelling, your English is much better than my Dutch will ever be. Let's be friends.

Vrolijke Kerstmis en gelukkige nieuwjaar


.
  • + 1
 hahahaha did you google translate that Wink but yeah indeed.. merry Xmas dude !
i am at work at the moment.. but i have a 2week vacation ahead.. so i am training to be unstressed for the coming days

tbh i do ride in the city.. cause lets be clear.. every other country has more forrest or mountians than we do Frown
but riding is riding.. (except roadies) and if i rip down stairs or a trail.. its all good fun to me.,.

but i seriously could have never guessed that there are bike shops in the uk in the middle of nowhere. ?
i would have thought to be located closer to the city,, but on another point of view . why would they ?
the customers are riding outdoors offcourse.. Facepalm we have NOTHING.. after you leave the city center.. yeah carpet and DIY stores.. but thats it..

and indeed the growth of CRC has had its damage to the service.. i used to know peeps by name there at the cust. serv. i even mailed them a Xmas card years ago..
but except for the shipping problems and some stock issues.. they still are compared 2 dutch shops.. still king of the shops..

all hail CRC..

and happy new years sir locoola Salute
  • + 1
 Yeah I got the translation online :-)

I'm going to the Alps tomorrow to get some proper mountains and de-stressing. My misses wont let me take a bike though, so I'm just taking pads and going to hire one there and take a day off boarding.

Riding is riding, if you are in the city ride there, if you are in the countryside ride there... fun can always be found, it's how you ride not where. Come to the UK some time if you get a chance, it's not the Alps but we have lots of forest and singletrack, flights are cheap, and there's always a spare bike to borrow.

Have a good one.
  • + 1
 i did some nice xc /am riding on Xmas day...fast too.. Big Grin
how was yours ?
  • + 1
 I did some just before -7C at night in the dark round the woods. Great fun, predicable grip, great for drifting! Not even the trauma of getting back to the road with some old guy shouting for help having hit a massive deer could bring us down. It was still alive with broken legs slap in the middle of the road.

Didn't get to ride in the Alps, couldn't find anywhere to rent a bike so I could go down the ski runs. Had to stick to powder boarding :-)

Had one of the best rides at the weekend though, found some amazing new trails in the Forest of Dean. Steep, off camber with very tight switchbacks.

Beware the darkness of graded trail centers! (vimeo.com/14543395)
[Reply]
  • + 18
 Was a little weirded out when four guys came out the same stall in the gents...
  • + 19
 they said "snow" was falling ;-)
  • + 4
 well. you just made me throw up in my mouth...
[Reply]
  • + 16
 So glad that this is my LBS Smile
  • + 2
 wait wait wait you have a crc store there??? thats awesome!
  • + 2
 yeah there are two stores and both of them are driving distance for me Smile
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  • + 13
 I support my local UPS driver. Gibs me dat shit !
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  • + 8
 I have always enjoyed dealing with CRC and get so much better pricing than my LBS, XT trail pedals +$63/pair at CRC with free shipping and got here in a week. LBS $169 and on backorder. I will still support my LBS when i can but.....
[Reply]
  • + 9
 the only conclusion I could come to after watching this is: Horrible sweaters must cause horrible dancing....all that aside...CRC is great to work with!
[Reply]
  • + 6
 I have always tried to support my local shops, but at least here in Canada the current retail model if F'ed. Nobody actually stocks anything. Most times I go in and ask for a part, I have to wait for the shop to put their order through the following week. If I am lucky, I have the part in 2 weeks. If I am unlucky (approx 1/3 of the time) distriubtor doesn't have it and I am looking at 1-2 months. I have been waiting 2 months for an easton spoke nipple. Easton USA won't send me them because my local shop has to order it through OGC who won't order it because it is off season. Try getting any part for your bike from Nov to Feb. Pretty damn tempting to order on line and have it in a week at half the price. Shops can't even order parts directly from local manufacturers because of exclusive distributorships. Shops who adapt, provide good service and look at innovative business models will suurvive. Those that don't are hooped.
  • + 2
 Unfortunately its the CRC death spiral. Customers buy from CRC - LBS loses confidence in selling product - LBS does not order as much -Distributor gets less orders - Distributor stocks less - Customer wants product - not in stock at LBS - not in stock at Distributor - Orders from CRC etc etc etc
  • + 1
 MEC does it with bike gear here anyway, if you do road in north vancouver you can't get super high end castelli because only MEC stocks it and ordering road clothes online is iffy on sizing
  • + 1
 For me Brett it is the other way round. Try this one. Customer wants product - not in stock at LBS - not in stock at Distributor - doesn't want to wait for six weeks - finds product online - customer buys from online retailer. I have recently bought a Boxxer World Cup o-ring kit from a small LBS in the UK. Online. They got my business because they had the kit and could send it straight away. If more LBS paid more attention to an online presence, they may make some money.
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  • + 5
 They are a top notch bunch! You have made me a customer for life with your honest friendly service. When there's a problem, you react in a most timely and professional manner. Thanks CRC team. Happy Holidays to you too!
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  • + 6
 CRC all the way. most of the time my lbs dont really care about me, charge 50% more, or juste dont have what i want! You have discount only if you are in the ''lbs crew''..
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  • + 7
 Merry Christmas, buy our stuff!
[Reply]
  • + 2
 Dear World.

Hi, my name is A.Customer and I live about 15kms down the road from my LBS; it's a nice place, very clean and modern looking with lots of display cases and lots of great looking bits and pieces. The shop boss is pretty knowledgeable too. But you see I don't use it much.

It's about a 90 minute round trip to get there and back, cos the traffic is terrible and what with the price of Gas round here, not to mention the fact that if I go there it means I can't spend as much time in the saddle or the workshop and I am a busy man with a young family and my freetime is pretty precious you know, and anyways, I though saddle time is the reason I got a bike in the first place.

And then when I do get there the staff are invariably dealing with customers who know jack about what they are buying it seems from overhearing their conversations, so after hanging around for sometimes up to 20, 30 minutes whilst the staff order individual components from the dealers for said biker to have a custom carbon something or other built up, the very knowledgeable friendly staff have about 90 seconds to give to me before the next customer with more money than sense needs to be dealt with (before they leave the shop and go elsewhere).
Continues below
  • + 3
 Oh, you see they don't give me much time because I am someone who has, and wants to teach themselves how to do stuff, to better myself. I got my first serious MTB about 6 years ago and at that time I couldn't understand how a BB and crank went together, nor a headset and steerer and so on.

Now I build my own bikes from the hubs and spokes upwards. So the LBS sees no need to be nice to me, I mean who wants to spend 5 minutes discussing whether I need a 0.5, 0.8, 1.0, 1.5, 2.0 or 2.5mm spacer on my BB to accommodate my Truvativ Noir crankset on a Stanton Slackline when the end sale is what, a dollar, when there is a potential 10,000 dollar sale waiting.

And you see it takes the staff ages to go through the catalogs with the people ordering because the stock in the shop is well... not what the customers want to buy is it? I'm not sure but what I am sure about is that a shop displaying the latest stuff wouldn't have loads of stuff like a 2005/6 Norco Torrent frame for 350 bucks reduced from 700 would they? Well, it's their shop, so they can do what they like right.

But if my local LBS wants me to "support it" then surely it has to "support me" in return right? You see, if they had say wrenching sessions where you can go and learn the tricks of the trade, and ran events for the local bike scene, the road scene, BMX scene, street scene, XC scene etc etc, a deliver to your door service for your parts instead of them coming to the shop for a pick up, then may be I would feel that there was some kind of relationship worth something more than the money.

But there isn't it seems. I am what I am A.Customer.

And they are what they are, just a place to buy stuff.

For money.

So, right now, I sit at my PC and search online for my seals, o-rings, spacers and bits. And it comes to my door. And I put it on my bike. And go ride.

What's so wrong about that?
[Reply]
  • + 2
 I do try and support the LBS and usually buy from them when I need something now rather than in a few days but end of the day the ££££ matter to me so for expensive and bulk purchases CRC is where Ill go. Having said that there is a LBS near to me that do more servicing and repairing and dont hold much stock past tires,brake pads etc. That for me is where the future of the LBS lies and only the ones that offer decent customer service will survive.
[Reply]
  • + 2
 One big issue I have is I can order a part from CRC with 40% off, or I can go to the LBS which I have to travel to, I then find that unless I want the most basic Deore, or XC part that they'll have to order it in which takes a week.
So I can either stay at home and get my item 40% off the next day, or I can pay full price and wait a week to get it, then I have to go again to pick it up.
I do try to support my local bike shop but unfortunately it's not practical, I spent £2k at CRC last year for bits and bobs with an average saving of around 40%. I used to take my bike in to be serviced locally but I don't dare these days after being charged £100 for a £20 service because they found something wrong, which I know was fine, which is why I've learnt to maintain my own bike. LBS work for buying bikes outright so you have the support and for servicing them if they'll help rather then break things, online for components is the only feasible way for aggressive riders to keep things in shape.
It is nice to know that CRC isn't just a bike part creating machine and there are people there.
  • + 2
 P.S. can I get a job with you guys???
[Reply]
  • + 6
 stop f*ckin about and get my wheels posted
  • + 2
 Ha ha, made me chuckle
  • + 2
 Did you order the wheels with the platted/woven spokes... cause they looked pretty done to me Wink
[Reply]
  • + 1
 Ahh CRC celebrating Xmas while the local shop goes under, good for them.

I own a bike distribution company and with regard to local bike shops (Japan) some are great some are shit.
The worst for me was a shop that owed me around $16,000 and was not answering there phone, one day the owner was caught by police with some drugs and decides to tell the police that I was sending him drugs. (to get revenge on our my court summons I guess)

Well I am not a drug dealer but it was not fun having 12 undercover police raid my house one morning and search through everything while my 4 year old son asked me Dad what is happening, All because the LBS owner Tony Shultz at Tripple Rock Bicyles (now Closed) was a untrustworthy character with some deep flaws.

CRC is a bike distributor (Hotlines / Decade) that sell wholesale prices online through there second face CRC , no use complaining about it they broke the rules of the bike industry and have grown huge because of it.
[Reply]
  • + 1
 I just wish CRC kept better stock levels. my dad regularly refers to it as outofstock.com, but yes it's cheap and that still wins in my books, my lbs is great, does a lot of labour for us for free or at a good discounted rate, we are probably their most regular customers though, especially this time of year!
[Reply]
  • + 2
 probably already mentioned BUT omg! CRC is real people? with a real store that local people could go to?? It's not a robot controlled destroyer of industry from hell that it's always made out to be???? :O
[Reply]
  • + 1
 Here is the story of the LBS here in Greece, most of the products are way too expensive because, i don't know why but i think that they want to get rich as fast as they can, i don't think that it is because of the rents and the salary's and things like that. But the most annoying think is who they treat customer's, if some guy that doesn't know anything about bikes they gonna show off and treat the customer like an idiot. And most of the times they gonna try to sell them something overpriced or even steal from them, by selling them something than normally costs around 30 euros for 50 euros. So in the end i gonna stick with CRC, because they are the best on what they are doing. Here in Greece i was visiting bicycle shops for 15 year's nothing change because is how they used to treat people and in my city now it's around 15 bike shops. Recently i tried to order a bike from a dealer in Athens and the guy was so ignorant it change my opinion and now i will order it from CRC. Thank you guys for offering so good prices and services.
[Reply]
  • + 3
 HAHAHA Yessss. sick edit that! that snow man has attitude haaa and is that kipper with that lovely christmas jumper i see in the office LOL
[Reply]
  • + 6
 please hire me.
  • + 4
 I tired to get a similar video made at my workplace. My colleagues' reactions were between nonplussed and threats of violence. It's cool to see workplaces that can unwind a little!
[Reply]
  • + 1
 depends who and what your LBS is all about. Run by bikers for bikers, not a big corporate sucker like halfrauds or a bunch of uptight dickheads. yeah they are gonna be a few quid more expensive but they have to make money to stay in business when internet bike stuff is growing with CRC. When I ring to order stuff in at work its often that CRC have bought it all from the big distributors like fishers or madison. At the end of the day, CRC is there to make and take your money, not to give aftercare and friendliness that a independent bike shop offers.
  • + 1
 props just for halfrauds! Big Grin
[Reply]
  • + 1
 i could have stock in the company I have ordered so much stuff from you cats. Thanx CRC. Every problem was solved and over the last 9 years I have saved thousands of $$$$. Clarks gear or brake kits for 13bux.... pads under 10bux....no brainer.
Every thing you want can be in stock and you get stock alerts. Also they are in Ireland.
[Reply]
  • + 3
 What a fun Xmass video!! sorry but nobody was trying to sell me anything, I just watched a video of people at work having fun and getting in the christmas spirit!! VOD!!
  • + 5
 Do you drink much John?
[Reply]
  • + 2
 Hahaha got a good chuckle outa that Big Grin I buy from CRC all the time and the shipping is faster to me from the UK than it is from California. Keep up the good work guys!
  • + 2
 Funny thing is though it's quicker for you to get a delivery from CRC than it is for me in the UK , i wait around 4-8 days on average for my deliverys from them , it makes no sense.
[Reply]
  • + 2
 first full length Christmas song Ive listened to this year. and only a bicycle company has employes with that much energy! lucky them
[Reply]
  • + 2
 Video was brilliant. I buy all my parts off crc and i can be gaurrenteed it will be deliverd 2 to 3 days later. Crc customer for life!
[Reply]
  • - 1
 might be wrong but i think chain reaction get huge government subsidies for just about everything...from wages to real estate..if its true then no wonder they can do what they do...i feel for the lbs who arent in receipt of such big handouts.....tescos and asda closed down all the small local shops...how long till lbs are gone forever...then where will people go to get sized up for their new bike before ordering it online...?
[Reply]
  • + 2
 That was an awesome vid! And merry Christmas to all and the Chain Reaction gang!
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  • + 3
 no better way to promote crc !!! Smile so good love it !
[Reply]
  • + 2
 And as far as the dudes in the toilet goes.....hey.....chicks do it so what's the big deal?!
Smile
[Reply]
  • + 2
 Last time I took my bike to the LBS they fitted the headset upside down. enough said.
[Reply]
  • - 1
 chain reaction order things through the 'back door' , so they don't have to pay import costs, which is why they get it so cheap. and you will NEVER get the service with crc that you will from a GOOD LBS when buying a bike. and with parts/accessories ect. unless our supplier is out of stock and/or awaiting imports, we can get pretty much any product that we sell, to a customer, within 2/3 days. Also if you dont support your LBS, and they go bust, then who will people turn to who cant fix their own bikes or dont want to buy tools so the lbs does need a little bit of support, even if its only a new tube here and there. However saying this, if i didnt work in the LBS and i could get an extra 40% off compared to the lbs, i would still go crc, lol
[Reply]
  • + 2
 so fu***** AWESOME!!!!! Big Grin DD
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  • + 1
 All your orders come from Ireland by the way, crc is in Ireland, free post on orders for me
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  • + 2
 Boom! Epic... Merry Christmas everyone!
[Reply]
  • + 2
 Fun video! Thanks CRC for the awsome price on my Nukeproof!
[Reply]
  • + 2
 i wana work at this place so bad!
[Reply]
  • + 2
 Nice vid. keep up good wrk guys.
[Reply]
  • + 1
 This message was brought to you by, YOU. With unauthorized charges from all your credit cards. Smile
[Reply]
  • + 2
 Yay merry christmas!! nun of this happy holidays shat
[Reply]
  • + 1
 is it just me or at 1:36 it looks like they are making wheels with twisted spokes that looks like chicken wire.........
[Reply]
  • + 2
 Well done on this guys. Good to see you have a sense of humour!
[Reply]
  • + 3
 Ho,Ho,Ho,Cool!!!
[Reply]
  • + 1
 Just bort a new top n some purple bolts about 20 minute ago why arnt they here yet
[Reply]
  • + 2
 just a thought...4 fully grown men coming out of 1 cubicle, bit worrying
[Reply]
  • + 2
 who knew that snowmen could wheelie?
[Reply]
  • + 2
 support your local bike shop
  • + 15
 Chain reaction is cheaper than halfords so I'll stick with CRC
  • + 8
 Halfords is your lbs....damn that sucks.
  • + 3
 Haha yep, Just pointing out that just because a shop is local, doesn't mean it's awesome. There's a very good reason why CRC is as successful as it is, even if their service isn't as good as it used to be
[Reply]
  • + 2
 they're gonna sell that bike now but it's no longer new
  • + 3
 no less new than a bike thats been on a test ride
  • + 3
 But who tested it - Snowman
[Reply]
  • + 2
 Bravo boys! this is to think freerider!
[Reply]
  • + 2
 I love you even if it is just advert Wink
[Reply]
  • + 1
 So this is why my order took so long :L
[Reply]
  • + 1
 Im sure i saw my order, it was taking a while..
[Reply]
  • + 0
 Watch out for warranty issues!!! Snapped my slx crankset (not crashing btw), lost 100 euros...
  • + 0
 snapping a carbon crank. nuff said.
  • + 1
 Its not made from carbon you idiot. nuff said
  • + 1
 six c cranks are composite...aka.....carbon, that was what i thought you were speaking of. www.chainreactioncycles.com/Models.aspx?ModelID=82843
[Reply]
  • + 0
 support your local bike shop!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!
[Reply]
  • + 0
 4 Guys in a cubicle.......
[Reply]
  • + 0
 That Snowman isn't wearing a helmet.
  • + 2
 His seemingly floppy, black hat is actually a helmet from the new range of seasonally themed HATmets from Giro
[Reply]
  • + 1
 They're sooooo jolly :p
[Reply]
  • + 0
 Support your local shop!
  • + 1
 its hard to support the local shop when the price difference is so big.
  • + 1
 heard of hi5 bikes Keskiyo?
  • + 2
 yes but they didnt have what i want. I searched a lot on local stores(turku/raisio) and finnish stores, but theres still a huge gap between the prices.
[Reply]
  • - 1
 That was friggin stupid waste of my time
  • + 2
 Your comment was stupid! And a waste of my time! Sounds like someone needs a sense of humour!
[Reply]
  • - 1
 Why were there 3 men comming out of the same bathroom?
[Reply]
  • - 2
 real lack of biking i thought
  • + 3
 "Real lack of biking"?????
How much more "Biking" can you get?
Ummm....they are in a huge big warehouse.....full of "Bike" stuff!
Might be a little different if it was a "London Drugs"!
[Reply]
  • - 1
 sup with their theeth ?
[Reply]
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