**Thanks, Crankbrothers for answering all the questions that you did today.**Crankbrothers has been through a number of major changes in the past few years. New owners, in the form of the Selle Royal Group, new management, the establishment of a research and development facility in Utah, the expansion of its Taiwan engineering and quality control facility, and the addition of a number of employees here in the USA. Since then, Crankbrothers made significant improvements to its Mallet DH pedal, introduced a new enduro version of the Mallet, and released the Highline dropper seatpost. The effort marks both a return to Crankbrothers’ roots and the beginning of a new chapter in the story of the innovative Laguna Beach component brand.
What's next? Why not ask them directly - right here on PB. Monday, June 27 at 10:00 AM Pacific Daylight Time, Crankbrothers’ management team will be at their computers, ready to answer any and all your questions. Fire off your questions in the comment section and the team will respond directly. Feel free to address Gaspare, Peter, Andy, Tim, Kellen, or Jason personally. It's a rare opportunity to speak directly to the people who conceived and designed each component - and to the decision makers who will be guiding the projects that Crankbrothers will be releasing in the future.
Meet the Crankbrothers Team Ask Us Anything Guidelines:Crankbrothers would prefer to speak about its latest pedals and the new Highline dropper seatpost, but you are free to ask any question that relates to Crankbrothers and its product range. Keep your posts to one or two questions which are related to a single topic. If you are asking for personal advice, you might add a few words about your bike and riding style. You are free to voice your opinion - positive or otherwise - but keep negative or critical comments on topic and written in a conversational tone. Off topic or rude commenters may be removed from the string by PB Moderators. Finally, before you jump in with a question, check the comment string to see if it has already been answered. Rather than re-post a similar question, you may want to use the opportunity to expand upon the original answer.
''Because all of the staff spent more time thinking up their witty titles instead of building and testing reputable products.
But thankfully they have an apple aficionado on staff.''
I have scars on my left calf from the 2 pairs of candy 3s i owned.
s-media-cache-ak0.pinimg.com/564x/e3/fe/0c/e3fe0ca7d7e50f2645231efb7a98adcb.jpg
My question is a follow up question to your statement.
What is your company policy vs your personal philosophy on customer support of your products, both newer and the old.
Moving forwards, how do you plan to regain people's confidence in your products?
Is there a particular company in the brand who you feel handled their failures well in which you might emulate? ex: Kona, Norco, Trek, Marzocchi (sorry that ones a joke)
Maybe getting feedback from people that give you money is more valuable than feedback from people on your payroll.
www.crankbrothers.com/product-care/small-parts
Or if you prefer, you can generate a RA via this link and send us the tool for repair or replacement.
www.crankbrothers.com/create_ticket
Thank you,
// Tim
It's like walking into the house to face you're SO after an argument where, after a cool down period, you know full well you were wrong... either return to keep fighting OR claim mea culpa and look for ways to move on. I'll tell you from experience, only one of those approaches will be successful.
I'll gladly test a pair of the new enduro mallets in utah. Just sayin'.
My candy 3s required re-packing with grease every 6 months or so. The edges developed a steak knife like edge from laying my bike on it's side that scarred my calves. I chamfered the edges and they were ok from then on out, but replacing $25 brass clips every 4-6 months got old.
Any plans on a harder clip? Something like cast steel that's still softer than the cages.
Maybe they are doing this because they know about their product issues and are making changes? IDK though?
Everyone gets scares from pedals. How are your scares any different?
You also need to have your pedals tested in the wet months in France, and in the dry volcanic ash laden mountains around Mt. St. Helens.
Also, for shits and giggles, send a pair of mallets to this guy... www.youtube.com/channel/UCcMDMoNu66_1Hwi5-MeiQgw
As far as the short list is concerned, you could make a very concentrated criteria that you want individuals who are applying to get on the list to have given their region and environment? I would imagine the UK would be great at seeing how the water/mud can really affect your product and if that contended with any sort of longevity. Lastly, the short list could help create a new form of ambassadors for their region to help share the new face you guys are bringing to CB in a positive light. Food for thought.
The pedals are a good example of the change, we are working on many aspects currently but the first thing we did was upgrade to Enduro and Igus. Both have great track records and reputations. I'm a big believer in partnering with experts!
Cheers
To be clear, our global HQ is in Laguna Beach, and our new R&D facility in Utah, but we're testing in harsh conditions all over globe.
// Kellen
Snapped torx on my multitool during reverb installation(light duty job), receipt lost...
You will get the pic and my address soon gents!
A buddy just bought the loprofile mallets though and the quality does seem better.
1.Kronolog
2.Joplin
3.Joplin 2
4.Joplin 3
5.All the directsets
6.50/50 pedals
7.Hubs on all the wheels
8.Spokes on all the wheels
9.Telling people who you work for
definition of accountability: the fact or condition of being accountable; responsibility.
www.crankbrothers.com/create_ticket
Thank you, //Tim
I joined you guys for the group ride a few months ago and was having shifting issues before the ride. I was panicked trying to fix in in the parking lot and I couldn't figure it out for the life of me. Last thing I wanted was to miss out on a group ride with Cedric Garcia AND Hans Rey.
I rolled my bike across the parking lot and into their showroom (NOTE: not a shop) and met Tim. He quickly helped me diagnose the issue right there on the showroom floor, and we figured out the top ferrule was missing. He handed me a cable and ferrule and I was able to fix it in the parking lot and make the group ride.
TLDR: Tim is awesome and hands down one of the nicest and most helpful people I have met. I still owe him a beer.
See you at the next group ride!
//Tim
Where's the moderators for the customers losing their goddamn minds in my store because they're new product has just shat itself after a handful of rides?
Produce one new pedal, that appears to last a bit longer than a few weeks of use and you pat yourself on the back? Sweet. I'll continue to do everything I can to sell anyone any other product than the excressence you guys call a finished product.
The comments that were deleted were not questions to CB, rather rants and anecdotes about their products. They said uptop what's going to happen. No suprises here like some other threads ninjaedits
They need to figure out some way to keep it civil. As long as they don't delete any question thats a hard question, I'm ok with it.
RC
Why should I buy a high line seatpost over the many other proven products, especially given the repeated failures of your past models?
In EU fox performance is 400eur, Highline is 250eur.
Fox trumps even Thomson and Magura.
Quite the difference.
Should you like to know more about the Highline, please access the following link:
www.youtube.com/playlist?list=PLmzlUKMa-c2twMf-VavYAZYEzuITJZNS8
Hope this helps. //Peter
I think the fact one of the most talented and biggest personalities in the founding group is design focused I think it naturally moved that way. But I can say that the introduction of myself and the team of engineers we are assembling that the focus will be different in the future.
//Jason
I think they are equally as important as long as they are purposeful and address riders needs. SR56 should be the entity that keeps both sides in balance moving forward.
Cheers, Jason
Highline repetitive cycle testing: youtu.be/gdXYX9a6PD0
Result: the Highline tested to 40,000 cycles, equivalent of 5 years of regular use.
Highline seal/wear testing: youtu.be/EorionVad7g
Result: the Highline tested to 18,000 cycles with no leaks.
Highline real-world testing, Norway -8°c: youtu.be/C3H5Ivkc_NM
Result: no degradation of performance in freezing cold weather.
// Kellen
Do you have plans to pay more?
I like doing research on most everything that entertains me... Could I have the part number to the IGUS bearing/bushing?
Thing is, if you guys are using a IGUS bushing, why not switch over to Delrin bushings for longevity and it's self lubricating properties? Did you test Delrin and have it fail in your application needs?
If you are using the Xiros bearings, why was the decision made to use those bearings specifically?
Gas- Muesli Croccante Solidal
Andy- Gronola
Peter- Frosties
Tim- Gronola/Metamucil
Jason- Corn Chex mixed with Strawberry Shredded Wheat
It's like people are not even reading.
I'd sooner smoke a rolled up 100 dollar bill than buy a CB post, odds are after 6 months the results would be the same.
Is this the work of a marketing consultant or is this the CEO showing his intrepid leadership ideas?
..it was only a matter of time before they pulled this from the front page.
RC
Do you actually understand the general sentiment toward your company in this sport?
If not where are they now ? Preferably far far away from the mtb industry but not designing seat belts for baby seats or anything important.
HOWEVER if you live outside of America and/or if you don't have industry links/sponsorship, it seems the support for them once you need replacement parts & servicing is close to non existent.
Sad really, the UST & design simplicity have alot going for the wheelset. But seems like a pointless wheelset to have if support is not available worldwide with parts easily to get hold of.
Don't understand why they can't distribute their spares to ChainReaction, Jenson USA, Wiggle, etc so customers worldwide who already spent shedloads on these damn wheels in the first place can go online and order what they need to their front door. It's not hard is it?!...year 2016!
But noooo, CrankBrothers want you to send them off to get repaired or send them emails, find a LBS that deals with Crankbrothers then faff around with distributors until the supplies eventually turn up. Ridiculous.
So yeah, I currently have this wheelset in bits,collecting two years worth of dust as I've totally given up with the run around trying to get them rebuilt.
I was one of those guys that used to defend Crankbrothers when all the haters used to go "ooooh nooo, you've F'd up spending your money on Wankbrothers wheels". But I totally understand now.
Please use this link to start the process:
www.crankbrothers.com/product-care/small-parts
In order to confirm the generation of your product, please upload a photo so we can make sure you will be getting the correct version parts.
Hope this helps, // Tim
I agree you do indeed have a worldwide distribution base that stock parts BUT my point is, it's a total stress just to get hold of them! For example, i bought my wheelset in the UK when i used to live there. I since moved abroad. But naive old me thought everything was ok as it's the European Union so I contacted Extra UK.
They had this can't do won't do approach. They basically said that they won't deal with warranties outside the UK. I'm pleading, "I'm not asking for a [God damn] warranty gratification of any kind!!!" I'm literally waving my debit card at these humans saying here take my money, in exchange for brand new spares, that is all!
But noooooo. They hurled some rubbish about trade issues and said they'd only deal with me if I came back to the UK but i still need to go through a local bike shop. Now if that isn't a slap in the face.....
As for where i live now and the surrounding nations, it's language barriers and all the craziness that comes with it. No reply to emails, phone calls don't get answered...just doesn't work.
Ordering from the US = My stuff sat in customs & when they finally deal with it, charges here and there. Stress.
My point being, you can't go online and just order stuff. Select, add to basket, BUY, delivery, front door. Boom. You get my money, I get my spares. It just can't be done.
I have worked in the industry for a couple of years so I do have some empathy with distribution & immediate stock availability woes; so with that being said, I'm not even expecting the likes of any popular online retailer to actually have these parts in stock, but at least for the parts to be listed & the ability to make a purchase transaction there and then which triggers a special order!
To be fair, i'm aware that it's the same issue with various factory wheelsets from other brands but obviously I'm passionate about this wheelset as I own them & genuinely did like them. Great performance, they looked great, easy to maintain and they lasted me 2 years of ALOT of riding in different locations around the world. I miss them sometimes!
I do feel like I've had my money's worth from the wheelset but I've truly given up, it's too much of a cat & mouse game in this day & age just get hold of a couple of rims & spokes, which is all I needed.
I can grab myself an E13 Factory wheelset and I can easily grab spares for them by ordering them through Chainreaction & various other online retailers, hassle free.
Crank brothers has a market amongst the new to the sport and those who place value in form over function or those who simply don't ride hard. Their products have no place on a proper bike ridden by competent riders.
As if Kronolog owners, out of pocket for $300+.plus are going to forgive and forget. There should've been a class action for that one. You actually have a goddam nerve even showing faces here let alone expect us to 'leave the past in the past'.
Pinkbike, you are powerful enough to tell it like it is and not prostrate yourselves to likes of these junk merchants. You've REALLY done yourself a disservice on this one.
And my comment will gets deleted in 5...4....3...2...
Apparently, this does not fly with PB, and that is embarassing. If you can't put up with people's opinions about bike related products, why have a comment section at all? Please do the right thing and restore the deleted (non-offensive) comments. After all, Crank Brothers may actually benefit from some "constuctive" criticism.
Been riding CB pedals for over a decade. Of the 6 pairs I have purchased in that time period, I replaced my original Candy's with Eggbeaters once I realized the cage was superfluous, destroyed one Eggbeater in an absolutely massive collision with a very large and very unmoveable rock, and still ride the other 4 (3x eggbeaters/1x mallet) sets regularly. Very regularly. There was a brief 6 month period when I tried out SPD, and went right back to beaters.
I do not personally know even ONE person that has dropped using CB pedals due to quality issues in that entire time. But I have converted numerous people over to CB. One went back to SPD. The rest are all happily riding CB pedals still.
Yes, I get it, maybe your experience wasn't the same. But the anti-cb circlejerk is pathetic guys. And for a company that's been willing to try new things over and over, I've always been a huge fan of what CB has been trying to do, even if it hasn't always worked out.
I'm stoked for the changes CB has put in place. I'm confident they are working very hard to address the problems that are quite obviously well known to them as well. And I'm excited to see where this might go, what improvements lay ahead for products that are some of my personal favorites and most reliable pieces of gear I own.
TL/DR: You guys are a bunch of jaded jerks on here sometimes, but CrankBros, ignore the hate and I sincerely wish you the very best in your path for the future.
Enve Composites has managed to attain an almost unassailable position as the brand within the industry possessing the perfect triad of branding image; exclusivity, desirability, performance. As is clearly evident from the comments here that is not an image that CB shares at present.
I would be interested to find out why you chose to work with CB after Enve, and in particular if CB are considering composite wheelsets / rims.
Thanks for the thoughts on ENVE, it was truly a dream to have the opportunity to test my beliefs in combining an approach of product, marketing and company image/direction. I believe there was a culture created around the brand that involved every person in all aspects and it grew to be a unique and infectious community . . . this to me was the most rewarding thing. I would have never left there by choice, it was my baby and and the first parts were born in my kitchen oven!
As for CB I am surprised that I ended up at CB given the history as well. I started working with them as a consultant on a request of a good friend who owned a bike brand. After spending time with the ownership I gained an appreciation/friendship that I was implored to followed. The SR group as a whole has so much passion for the cycling culture and its community that I felt like I could take some of my beliefs I used to create ENVE and implement them here with full support. I was impressed that they had this huge challenge to over come and they weren't running away from it. I myself am a sucker for the challenge of doing something that people say "Can't be Done". Being able to change the markets perception of CB would be one of the things I would be proud to be part of.
Product wise we have brought some great product to market over the last year. We have also prioritized and focused on the warranty issues and improving the failure modes associated. Going forward it is our goal to move CB into several areas with some new innovative designs and materials and . . . yes, of course we will be playing in carbon . . . It's what I do!
Cheers, Jason
Whilst out on the trails, I went off trail and slammed my Mallet 1 onto a big rock. Pedal body broke in half, but the wing assembly and spindle were still intact. I emailed CB and asked them whether it is covered by warranty. CSR told me they'll send me replacement parts. Me, being impatient, I bought Mallet 3s to replace the broken Mallet 1. I told CSR guy about it.
A few months later (I live in the Philippines, so shipping is a big PITA), I get a package from CB containing replacement parts for a Mallet 2 and included a pedal rebuild kit for the Mallet 3 that I currently am using. I was so stoked about them technically upgrading my Mallet 1 and this has made me a CB customer for life. I know it might seem like a very small deal, but where I'm from where most warranty claims are not honored or recognized, to me, it's a very big deal. So major props to the CB guys!
Friends have always told me that durability is not that great, but I just love the feel and mechanism of CB's clipless system. I've used the Mallet 3s for about 7 months now and still no issues. I just noticed that you have to be on top maintenance when it comes to their pedals. I inspect and do basic maintenance on my Mallet 3s every month or right after a wet/muddy ride. I know from friends that they really only service their pedals when they feel rough, which takes years.
As always, YMMV, but in my case, I just love the CB clipless system, so they have me sold on that for a very long time.
Thanks again, // Tim
Thanks for the feedback and great to hear on the Eggbeaters. As you probably know, all of our 2016 clipless pedals have been upgraded with new bearings and an external seal, drastically improving the durability and now offering a 5-year warranty.
Please send us a PM so we can connect on a Highline Dropper Post for you and your team to test.
// Peter
I don't think CB knows how little the real bike community hates their garbage.
I made the terrible mistake of buying a Jopling seat-post, a pair of Mallet peddals and a multi-tool a few years ago and all of it was in the garbage bin sooner that later. No freaking way I am going to believe they are changing for the good now.
90% of mountain bikes don't get ridden. . .
Why did it take Selle Royal Group so much time to clean house at Crank Brothers?
Also, why is it being plastered everywhere in this AMA as if it happened last year?
Furtheremore, what happened with the founders of CB, Andrew Herrick, Carl Winefordner and Frank Hermansen? Are they still contributors or just shareholders of SR?
Thanks and best of luck to the new team!
Thanks a lot! //Gaspare
Seriously, I bet a friend $100 5 years ago you guys would be gone by now. Who the hell buys your shit anymore? 70% freehub failure rates. 4th attempt at a dropper post, would be funny if not so sad. How can you guys even look at yourself in the mirror in the morning.
I like running the same cleat for road and MTB, but at the rate I'm destroying cleats, it just doesn't make sense anymore.
i prefer the bushing based pedals rather than the needle bearing, and for 2016 all the higher-end needle bearing pedals have converted to their new fancy IGUS bushing and an extra seal, so that all seems like a win to me.
Thanks for taking the time to reply.
I might just bite the bullet and get me some Mallet E's. Hell, even if they do turn out to be a bad buy it wont be the first time Iv'e thrown away a large sum of cash on a new shiny thing that doesn't work.
that is a very large claim especially considering you don't offer very many applications. No external, no 27.2, no 100mm drop for short riders, no external options, no 150/170 options.
HOWEVER, with that said..... It does have some eye candy!
- If you have completed any real-world testing how are these issues not observed and corrected? Is your testing not 'real-world' enough or is it possible that prototype parts are made to higher tolerances than production?
- Are many of the ideas used in your products the result of you trying to just be different to existing options rather than having a sound engineering basis? - Change / Inovation for the sake of it rather than actual benefit?
Being an engineer myself and having a keen interest in cycling based products I can see the merit in the original mallet pedal - they did break the mould but it does seem that since then basic engineering principles have been over-ridden by cosmetic industrial design - Time to go back to basics and let engineering lead?
-
Your direction of questioning is correct and also explains my interest in being part of CB's future. I felt that taking the engineering aspect of the company back to basics and pairing it with the things they were doing well would create a unique opportunity. That being said, SR has made the commitment to a new R&D center in Utah that will have a full test lab as well as have immediate access to real world testing. I also have a group of testers I have used for many years that I trust and they live unique environments that find issues quickly. They will be part of the new testing culture moving forward.
Cheers, Jason
I guess I can address the whole team here, but maybe some perspective from Andy (since you've been with CB since 2006) or Kellen (coming from Fox) and Gaspare - It's pretty obvious you're speaking to a crowd of displeased individuals. Personally, I've been using CB pedals on and off since 2006 without any major issues, but clearly I'm in the minority.
The road back from a gaining a long-standing bad reputation for quality is generally difficult to impossible, and sometimes compelling new products can't do all that legwork - what is your plan, as an organization, to regain the trust of your (former) user and customer base, eliminate churn, and regain market share? Have you increased your test standards on your products, and how will you prevent these problems from coming up in the future? Do you attribute most of your failures to design issues or manufacturing and assembly in Taiwan? I understand nobody wan'ts to point fingers, but understanding your past failures can paint a really clear picture for improvement, and may shed some light to those in the community that CB is actually dedicated to improving their image in terms of reliability and performance.
In regards to testing, we opened a development center in Utah last year. The new team has focused their attention on improving current product as well as developing new products with extreme focus on testing. We have high standards when it comes to lab testing and more importantly we are using a wider group of testers from around the world and testing in the worst of conditions. Past problems can be attributed to a mix of factors but moving forward, when the product hits the market, it will be fully baked. // Andy
Props to listening to your customers and putting yourselves out here. I hope you guys learn a lot from the comments in this AMA. Sounds like you guys really are on the right track, and want to create a better image for the CB brand!
How many beers are you guys going to have tonight to commiserate the beating you just took via this Q & A?
Props for facing the music, your stock has just gone up in my book. Hoping you make a successful come back!
what do you guys, as the new owners of Crankbrothers feel is the best way to move forward with the negativity shown in this and other mountainbike forums? Do you accept that there are geniune and very, very serious problems marketing and production related which need a full about turn on to gather favour again within your only market, the mountain biking market?
Why are the crank brothers cleats made of brass rather than stainless steel???
...I'd prefer they didn't wear out so quick.
Btw, I have CB pedals on 3 of my bikes and love em.
That being said, we are currently working on a few improvements to the cleats that we will introduce as soon as they are proven. // Kellen
Now the inner cage thing is totally loosen...what to do?? warranty? or can I adjust it somehow?
www.crankbrothers.com/product-care/small-parts
If you are still having issues after the washers are installed, then we would be happy to assist with a warranty claim.
Thank you, // Tim
it's awesome seeing you guys doing this shit here! Props!
"we have wave washers installed between the wings to prevent side to side wing movement, it is possible these are missing. We would be happy to send you some, please use the link below for this request. In the mean time, this will only be noticed when you are not clipped in and will not impact performance.
www.crankbrothers.com/product-care/small-parts
If you are still having issues after the washers are installed, then we would be happy to assist with a warranty claim"
Cheers // Andy
Is the rebuild kit for the new Mallet-E the same rebuild kit for the Mallet and Candy pedals?
www.crankbrothers.com/product/view/560
Thanks and hope this helps, // Tim
I've bought a set of Crank Bros Mallet E pedals just last week.
Having used Shimano SPD's for 10+ years I am having difficulty adapting to the CB style. I can clip in fine but I am really struggling to clip out in a rush. On a short ride the other day I toppled over 3 times when I couldn't get my feet out in time.
Any advice on setup to prevent me toppling over and looking like an idiot?
Here's a pic of my bike.... www.pinkbike.com/photo/12261017
Is crankbrothers working on converting sales from their competitors products?
Are there patents you need to respect with regards to this kind of compatibility? Or what other hurdles exist from removing that barrier?
At the time the Eggbeater and this clipless system was designed, it was done to solve an issue (shed mud) and the founders tended to design product from the ground up rather than trying to take an existing product and change it somehow. The cleat system was proprietary and still is. Perhaps a universal cleat design could be an option in the future or potentially something else. Our team is working on a great deal of new products with quality and durability at the foundation. Cheers // Andy
I had multiple issues with the wheels, and seat post, but I will say hands down Tim's customer service sets the bar pretty high. Tim was always on top of every issue I ever had, and I was lucky enough to meet him in person at Sea Otter two years ago for my last CrankBrothers warranty on my kronolog, which by the way died again later that season and went straight to the crap bin. CrankBrothers is lucky to have a employee like Tim, and even though I will most likely never be a customer again, I will always say their customer service was always Great thanks to Tim !
Thank you for helping me out in the past with my broken Eggbeaters.
www.crankbrothers.com/product-care/components/highline/highline
This is also the case with our new 2016 version pedals containing the Igus and Enduro bearings as well as the double seal system.
Based on the amount of engineering and testing we did on the new post and the pedals, your numbers are correct, just backwards
// Tim
I'm I eligible for some sort of warranty? If yes how should I proceed I'm in Montreal, Canada. Thanks!
When looking for rebuild kits they only come with bushings it seems but one plate fell off my pedals rendering them useless
www.crankbrothers.com/product-care/small-parts
Thanks, // Tim
Thanks
Ben
Thank you, // Tim
www.crankbrothers.com/product-care/small-parts
Cheers, //Tim
cheers // Andy
I'm I eligible for some sort of warranty? If yes how should I proceed I'm in Montreal, Canada. Thanks!
Thank you, // Tim
My experience with CB pedals are limited.
I bought Mallet DH's as I couldn't get any pedals that were large enough that would clear the wet mud filled with forest gunk that is typical of the West Coast of BC. The Mallets have lasted 2 1/2 years of my 250+lbs pounding them. That includes regular trips to Whistler Bike Park. Only replaced pins and the bushings kit once. Overall they've been better than hoped for.
That said, better quality material for the cleats is needed. At $25/pop they're hard to swallow. That question was asked above and hopefully will be considered by CB.
I will stick with CB pedals as the system allows for more comfortable miles on my cranky knees/hips with the greater float.
Would I try other CB products? We'll see. But if they start holding up as well as my first try, I'm willing to try.
Cheers, Jason
Will you guys come out with anything that is easier to un-clip, maybe like 10 degrees?
Maybe 15 degrees for my right foot and 10 degrees for my lift foot.
Any plans for something like this? I think many riders would love it.
www.crankbrothers.com/create_ticket
and create a ticket. We can take a look and find a solution for you. Cheers // Andy
What can you recommend I use?
Thanks guys, keep up the good work!
www.crankbrothers.com/create_ticket
Thank you, // Tim
cheers // Andy
Cheers
This is a set up I've been running for 2 years and I've never experienced pedal blow out this badly.
What am I doing wrong?
It's good to know you're listening and striving to improve. Opening a free forum with potentially unruly/dissatisfied internet warriors is a brave move. I admire your courage and commitment.
Can you send my some CB leg tattoos and schwag? I race, I'm fast.
Msg me here for an address.
Any plans to restart with Iodine 11 group, missing it
What about Opium 11?
PS Yes, need more carbon.
Specific options for smaller riders include the Mallet E and Stamp Small pedals. Some of the World Cup DH racers (ex: Tahnee Seagrave) prefer the smaller platform and more narrow q-factor of the Mallet E over the Mallet DH. The Stamp Small offers an optimized pedal platform for smaller feet.
// Kellen
The mallett DH has been a great pedal for me, is it possible to rebuild a pre 2016 Mallet DH pedal with the bearings in the new models?
If you ever want an East Coast US product tester sign me up
What would be a cheep set of clip pedals that i could buy that would be good for my BMX racing? love your work and cant wait to see your improvements! Thanks! Jacob.
// Kellen
I want to upgrade to the new one.
Do you have any sort of a program that addresses things like this?
The new one looks good but the price is out of my reach.
Thanks.
been wondering this aswell. I have to keep loose change in my tool box to remove these end caps, why not just use a allen head piece?
Additionally, our new pedal 'refresh kit' includes the hex alloy endcaps, along with the upgraded enduro and igus bearings, and internal/external seals. Retrofittable to all pedals from 2010-present: www.crankbrothers.com/product/view/560
// Kellen
So any thoughts of bringing back the acid pedals or something like it?
That being said, we're innovating all the time. There will be more pedals to come in the future. // Kellen
As well as pumps and tools: www.crankbrothers.com/category/tools-pumps
In regards to future products, we are focusing on product categories where we can introduce true innovation through design, engineering, and materials.
// Kellen
www.crankbrothers.com/create_ticket
Once we receive your information, a Rider Support Team member will contact you to make sure we get you taken care of.
Please provide photos of the product you are sending in as well as a brief description of each item you would like for us to evaluate.
Thank you, // Tim
I eventually gave up and ziptied mine together for a while, then replaced them with some pedals which didn't fall apart.
Thank you, //Tim
Thank you, // Tim
Thank you, // Tim
I can't speak for the past but as far as the current we have placed development product with several riders in Whistler, Scotland, several coastal environments and even Minnesota (for the cold weather riding). I am a huge fan of environment verification of products during the test cycle.
Cheers, Jason
Thanks
// Andy
Gaspare- Stamp LRG
Andy- Mallet E w/ long spindles
Peter- Mallet E w/ long spindles
Tim- Candy 7 w/ Ti upgrade kit
Jason- Too busy riding prototypes to pick a favorite
Are you the busiest guy in the office?
(what! I put a question mark in)
Thanks and hope this helps, // Tim
Thank you and hope this helps, // Tim
It's all about personal preference and what you're most comfortable on as well as what style of riding or racing you're doing. Cheers // Andy
Cheers, Jason
Kellen, I'm talking to you.
pinkbike.com/news/transition-ask-us-anything-2015.html
// Kellen
Way to man up today.
RP
Great post, thanks
Cheers, Jason
#youdontgetifyoudontask