Return and Exchange Policy

All products purchased from our on-line store will gladly be exchanged or can be returned provided that:

  • DVD's, Videos and other wrapped items are in their unopened state with labels attached (unless found to contain a manufacturing defect)
  • Clothing is not worn and labels are still attached
  • The customer pays for the return shipping and assumes responsibility for the return package's insurance
Please enclose details in the return package that include:

  • The original invoice
  • The desired exchange details for clothing or in the case of a manufacturer's defect the details outlining such
  • Your contact details, phone number(s) and if applicable your e-mail address
Customers from outside Canada must clearly indicate on the outside of the package that it contains return goods; Pinkbike will not accept return packages that have import duty or tax charges applied. Once the returned items are received in good order new ones will be sent out or the customer's credit card will be refunded.

Questions?

Please feel free to contact the Pinkbike Store via:

E-mail: sales@pinkbike.com
Phone: (604) 628-0504

Street Address:
Pinkbike Store
Unit C - 45841 Railway Ave
Chilliwack, BC
Canada
V2P-1L4


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