stuie321
- Member since Aug 17, 2008 O+
- Male / 54
- Vancouver , British Columbia
- 4 Followers
- 535 Trailforks Points
Recent
stuie321 dariodigiulio's article
Mar 6, 2024 at 15:20
Mar 6, 2024
Legion's Clever High-Flow Tubeless Valves - Taipei Cycle Show 2024
Must have for a high pivot bike
stuie321 mikekazimer's article
Mar 6, 2024 at 8:43
Mar 6, 2024
First Ride: The 2024 Rocky Mountain Instinct Gets Updated Geometry & In-Frame Storage
I want to report back on a very positive experience I've had with Rocky.
Back in January I posted about my frustration that the clearcoat on my Altitude was peeling and that my warranty claim was being ignored. Rocky posted that they would take care of me and they have.
Within a couple of days the Director of Customer Service got back to me. She had done her homework, figured out where things had gone wrong, apologized and took full responsibility. She also connected me with their top paint guy about the problem. Within a couple of weeks I had a new frame and during that time she followed up to make sure I was kept informed, and then followed up again once I received the frame to make sure everything was good.
I learnt a few things about Rocky in the process: They owned up, were deeply concerned that things had gone wrong, apologized, and made things right. Based on my experience they are passionate about customer satisfaction, their brand, and their products.
For me they turned around a difficult situation into a positive experience.
stuie321 edspratt's article
Feb 26, 2024 at 8:23
Feb 26, 2024
Industry Digest: 30% Drop in Shimano Annual Bike Sales, Apple Vision Pro Shopping Apps, Brake Lever Lawsuits & More
@onawalk: I agree, we really do have it good. If you go to Emergency with a runny nose or stubbed toe you will wait if there are more serious cases ahead of you. If you’re in trouble the medical staff has your back. They are friendly, caring and efficient - on top of tired and overworked. It saddens me when people complain when they really have no reason to.
Selling
Feb 5, 2024 at 17:36
Feb 5, 2024New take off Shimano BR-M8120 4-Piston Disc Brake Set
$400 CADBrand new Shimano XT BR-M8120 4-Piston Disc Brake Set, Front & Rear. Never used and taken off an XL frame. Front is bled and rear was detached at lever so full length of cable is available.
No marks or scratches.
Buyer pays fees and shipping.
stuie321 dariodigiulio's article
Jan 13, 2024 at 15:31
Jan 13, 2024
Spotted: New Rocky Mountain Enduro Bike
@RockyMountainBicycles: I look forward to hearing back. While you may have reached back to the dealer I have not heard anything myself.