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valtra RichardCunningham's article
Feb 25, 2015 at 16:14
2 days
Maxima SC1 Clear Coat - Review
Thanks for this tip. I've always used silicone on my frame because it looks pretty and on the seatpost for lubrication but thought it would be harmful to the suspension. Direct spray or spray on a rag then wipe?
valtra ChrisJohannes's article
Feb 25, 2015 at 13:53
2 days
Randoms - QBP Frostbike 2015
I ordered Chromag grips from my LBS back in October. I still haven't received them so either the LBS is screwing me around or Chromag has shut the shop down til spring.
valtra pinkbikeaudience's article
Feb 12, 2015 at 10:03
Feb 12, 2015
BOS Suspension Opens Its First International Office
The service I received was poor, but I am also well aware of S4's involvement in the MTB scene, especially racing. Maybe he has bitten off more than he can chew? Between dealing with his suppliers, maintaining his sponsored riders, and supporting the amateur riders like yourself at the races, there is not much time for paying customers like me. Unfortunately, S4 is the best option for Manitou service East of Suspension Werx's territory so I had no one else to send my shock to. Let's just hope 2015 goes better and I get to really put the X-Fusion to the test. It seems like a great product, and I am willing to bet that S4 will do a better job when it needs to be serviced (newer product, better parts availability, more knowledge of the technology and potential/common issues)
valtra pinkbikeaudience's article
Feb 9, 2015 at 3:48
Feb 9, 2015
BOS Suspension Opens Its First International Office
It took S4 FOUR times to figure out that my Manitou Swinger has a hairline crack that caused it to leak oil. That's four separate shipments out to Quebec from Ontario, at approximately 3 weeks per service. When they finally figured it out, I was offered a 10% discount off their cost on a new X-Fusion O2 RCX. They then sent me the wrong size X-Fusion...and I had to wait an additional month or so for the right size to come in stock again. I basically did not get to go biking at all this year because of this ordeal.
Nov 24, 2014 at 9:52
Nov 24, 2014
Nov 11, 2014 at 11:39
Nov 11, 2014
Nov 4, 2014 at 10:14
Nov 4, 2014
valtra mikelevy's article
Oct 15, 2014 at 15:17
Oct 15, 2014
Ghost AMR Riot Lector 7 - Review
Next day shipping would be spectacular. I'm waiting 2-3 weeks for Chromag grips from my LBS (this is now the off-season which factors in there). As far as buying parts go, the duties, since most shops are American, and shipping offset the benefit of online shopping. For big box stores selling bikes, I have a much harder time justifying the LBS when you get so much more for your money elsewhere. My next bike will probably be used off PB like the current one, but for me to get people involved in the sport I would not hesitate to send them to Royal, MEC, etc. and then to my favourite LBS for service. No one has to earn the right to buy good parts if those parts can be had on a budget. I just don't like the method of promoting the LBS using guilt. All businesses have overhead, and all businesses need to meet a minimum margin to stay in business. Book stores, computer shops, office suppliers...all of these businesses are facing steep competition from Big Box chains or online stores, but bike shops are the only I've been guilt tripped in. Service is the biggest strength of an LBS, and I don't think shops are doing a good enough job promoting that. If I bring in a part that obviously came from an online dealer or classified ad, don't lecture me on buying local. Complain about me all you want when walk out but when I'm in the store, treat me with the respect. I can do basic tune-ups at home so other repairs don't happen as often. If they only see me once or twice a year, I don't expect to build a relationship and don't expect discounts.
valtra mikelevy's article
Oct 14, 2014 at 17:16
Oct 14, 2014
Ghost AMR Riot Lector 7 - Review
By department store corporate owners I guess you mean the thousands of co-operative members that collectively own (and therefore get a vote in major decisions) MEC, right? Right. They give back to the community. Just this year MEC donated $10,000 each to two Canadian mountain bike associations to improve their trail systems (I think it was Shorthills for the Eastern competition). I'm also sure that their mechanics would enjoy a beer with you, and doubt that many independents will accept payment for service on the honour system. Now Royal Distributing, on the other hand, IS an "extreme sports" department store that recently became a dealer of Marin bikes in Ontario (I'm sure the other 10 independent dealers loved that), sells them at a major discount, and provides worse service than the Mennonite mechanic at Home Hardware. I'm still not going to deter people from shopping there because it's difficult to recommend that a friend should invest >$700 in a bike that is marginally better than a department store bike when a much more capable bike can be had for the same price. They can buy the one for better value, take it to another shop and get gouged on service fees (since that LBS will know it came from a soulless "department store") and still come out saving money. The independents have 3 ways to get my business: set lower prices, provide better service, carry better inventory (why would I wait 2 weeks for them to get a part when I can get it for cheaper in the same period). The latter two are the main reasons I keep going back to my LBSs. Unfortunately, I've been chastised for "shopping online" when I bring in parts I bought of Pinkbike for service at the shop carrying the best inventory, and consistently let down by the poor inventory of the shops with better service.
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