2020 Professional Bike Fitter/Sales Associate

Founded in 1928, Dunbar Cycles is Vancouver’s oldest bike shop. Today it has grown into one of Canada’s foremost mountain bike shops in addition to offering a full range of hybrid and road bikes.

With knowledgeable, experienced mechanics and a shop full of avid riders, we are confident in our products and committed to offering that old fashioned service that is so key in the bike industry. Centrally located in the heart of the city at West Broadway and Columbia, Dunbar continues to push the envelope when it comes to nurturing the sport and developing up-and-coming racers. With a team of over a dozen sponsored riders and our annual Dunbar Summer Series race events, we take our responsibility to give back to the cycling community seriously.


GENERAL FUNCTION
Responsible for assisting guests in bike selection, proper frame size, handlebar width, stack and reach, saddle selection, saddle height, saddle fore/aft, leg extension, cleat placement, cleat shims and foot beds. Describes and promotes products in line with customers expressed needs. Places guests with the highest quality bike fit to improve comfort and performance. Demonstrates complete knowledge of road, mountain, time trial and hybrid bikes as well as the mechanical ability to change stems, handlebars, wrap bars, adjust shifters, adjust suspension and secure bikes in trainers. Must also have the ability to keep organized records of customer fit measurements, follow up schedules and ensuring guest are provided the proper information to come properly prepared for their fits. Requires extensive experience, background, training, and/or Retul certification. May train new and existing associate positions.

MAJOR DUTIES AND RESPONSIBILITIES
• Understand and interpret customer needs through comprehensive dialogue
• Conduct a thorough physical and structural pre-assessment to determine flexibility and potential compromised movement (i. e. flexibility and range of motion)
• Complete dynamic analysis (fit) of the customer while on their bike and in motion (pedaling in trainer) utilizing the Retul System
• Complete necessary adjustments to the customer s bike based on pre-fit analysis, observations on the bike, and data gathered from motion analysis equipment. This includes, but is not limited to, changing equipment i. e. stems, seat posts, saddles, etc.
• Generate a report of the work performed for the guest including bike measurements and equipment changes that will assist the customer with future purchases, adjustments, and equipment needs

BASIC QUALIFICATIONS
• 1-3 year of retail experience
• Experience in Mountain Biking and/or Road Cycling is a must.
• Confident and comfortable engaging customers to deliver an elevated experience
• Retul Certification is ideal, but the right candidate may be trained.
• Basic understanding of anatomy
• Basic use of computer, e-mail, Retul software (preferred)
• Excellent interpersonal skills
• Motivated to achieve great results because of one's enthusiasm from interacting with customers and bikes
• Initiates completion of tasks or activities without necessary supervision
• Flexible availability – including weekends, and holidays

ADDITIONAL INFORMATION
• The position is Full-Time.
• Compensation commensurate upon experience.
• You need to be legally eligible to work in Canada and must have a valid work permit.

Please email a resume over to sales AT dunbarcycles DOT com