2022 Customer Service Representatives - Opportunity at FOX!

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Category: Jobs Shop/Industry
Seller Type: Business
Original Post Date: Oct-28-2022 10:50:13
Last Repost Date: Oct-28-2022 10:50:13
Still For Sale: since 5 mins ago
View Count: 610
Watch Count: 4
Position Summary:

The Customer Service Representative will manage the day-to-day details related to supporting the Fox,
Race Face, Easton Cycling & Marzocchi dealer base and outside Sales Reps. This includes daily
communication (phone, email or social media), fulfilling all the needs and requests for ordering, warranty,
and shipping product in a timely and efficient manner.

Position Responsibilities:

• Develop strong relationships with dealer accounts to encourage sales growth and solidify solid brand
perception
• Attract potential customers by answering product and service questions, suggesting information about
other products and services in a professional and positive manner
• Respond effectively to customer, dealer and distributor inquiries to ensure good business relations
and satisfied customers
• Resolve customer requests via phone, email, mail, and/or social media
• Process returns/warranties and complete service requests per department procedures
• Assist with placement of orders, refunds, or exchanges
• Open customer accounts by recording account information and maintain customer records by
updating account information
• Analyze data to identify sales and service opportunities
• Provide feedback to the Sales Manager as needed
• Proactively communicate persistent quality control issues within the department and to other
departments as necessary
• Resolve product or service problems by clarifying the customer’s complaint; determining the cause of
the problem; selecting and explaining the best solution to solve the problem; expediting correction or
adjustment; following up to ensure resolution
• Recommend potential products or services to management by collecting customer information and
analyzing customer needs
• Prepare product or service reports by collecting and analyzing customer information
• Contribute to team effort by accomplishing related results as needed
• Provide special events and technical support where needed in season
• Analyze data to identify sales and service opportunities

Specific Knowledge, Skills, Abilities and Competencies:

• Fluency in English with excellent written and verbal communication
• Tech savvy with proficient knowledge of Excel, Word, and PowerPoint
• Strong customer service skills
• Ability to develop, maintain and nurture client relationships
• Strong technical knowledge of Mountain, Road and Cyclocross bicycles
• Detail oriented and strong organizational skills
• Results oriented, able to multi-task and set priorities
• Proven problem-solving ability and sound judgement
• Team player and can work independently
• Strong sense of urgency and is quick to respond to emergency situations
• Shows confidence in situations involving others
• Ability to work and thrive in a fast-paced environment under tight deadlines
• Professional demeanor

Position Qualifications:

Education:
• High school Diploma

Experience:
• 2 to 3 years’ customer service experience

Work Environment and Physical Requirements:
• Office environment
• Full-time Monday to Friday

Disclaimer: This list does not represent all physical demands. Descriptions are representative
of those that must be met by employee to successfully perform the essential functions of the
job. Reasonable accommodation may be provided to enable individuals with disabilities to
perform the jobs’ essential functions.

FOX provides equal employment opportunities for all employees and applicants for employment
without regard to race, color, ancestry, national origin, gender, gender identity, sexual
orientation, marital status, religion, age, physical disability (including HIV and AIDS), mental
disability, results of genetic testing, or service in the military, or any other characteristic
protected by the laws or regulations of any jurisdiction in which we operate. We base all
employment decisions –including recruitment, selection, training, compensation, benefits,
discipline, promotions, transfers, layoffs, terminations and social/recreational programs – on
merit and the principles of equal employment opportunity
$1 CAD
Restrictions: Any offer, No Trades, Local pickup only
raceface avatar
Online
  (Seller History)

Member since Mar 20, 2007
Vancouver, Canada
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