Outside Outfitters

Name Outside Outfitters
Type Bike Shop
Website
Phone 314-447-6200
Geo
Address
4345 Green Ash Dr.
St. Louis, Missouri
63045
United States flag
2
Avg: 1 (5 votes)
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5 Reviews for Outside Outfitters

  • + 1
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 the company is awful. I ordered a roof rack now 24 days ago and they have not even filled the order yet. You can not talk to a person from their company the number for order info goes to an outside agency. They just repeatedly tell you they will mark it urgent. DO NOT BUY FROM THEM! Also I gave one star because it wouldn't submit with 0 stars
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  • + 1
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 I ordered atomblab pimplite bars on 5/20/17 at 1pm. They arrived today 6/16/17 at 12:30pm. I was told they would ship in 3-5 days when I ordered them. As if 4 weeks wasn't long enough, I just opened the box and discovered that they sent the wrong color.

Maybe customer service will swap them out for me, but then what, wait another 4 weeks? I'd like to ride my bike.

Buyer beware.
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  • + 1
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 Like other people said here, same thing. I was going to cancel the order, but I read on forums that users have a hard time with that as well. The seller will drag out refunds like they do orders. I have contacted my CC to investigate.
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  • + 1
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 Buyer Beware!!!! there is a reason this company has a score of "F" with the BBB. Worst online shopping experience I have ever had. I have never written a review good or bad , but dealing with Outside Outfitters has compelled me to, along with opening a dispute against them with my Credit Card and filing a complaint with the BBB. I wish I had done a little research before trying to save a few bucks. My experience is very similar to the ones already posted and yours will likely be the same if you make the same mistake of ordering from them. First, when you place an order your card will IMMEDIATELY BE CHARGED. Then the wait begins and more waiting still. Depending on how patient you are you will call asking for a status update, after all this is an item listed as in-stock(I waited 1 week with no status update). Here's where it gets bad.Perhaps the worst insult is this company's motto "Outside Outfitters, our business is customer service". Your call will be fielded by a third party message center operator who will take down your question or concern and give it to a "customer service representative"-your complaints will fall on deaf ears, they don't work at Outside Outfitters" they just take the messages as they will remind you. You might get a response from one of these customer service people letting you know they are experiencing extraordinary delays in the shipping warehouse, but they have "allocated" your order and will expedite it. Depending on how patient you are you will wait yet again (another week). Then you will probably look this company up and read some reviews that go like this and your stomach will sink a little bit. I placed my order on the 7th, cancelled it on the 21st and was told my refund was "confirmed" and had "entered their system", SCARY. I asked how long after a refund "entered their system" would it take to have the charge credited back to my account. The reply was they had "We recently changed credit card processing companies to expedite the issuance of refunds. We expect refunds to be completed within 2 - 3 days after entering our system. We have noted your inquiry in our file. "(from my email). This was on 11-21. It is now 12-07 a full 16 days later. The website looks legit but this business is NOT LEGIT! Do yourself a favor and pay a little more and go somewhere else- you don't need this headache. I hate that I have to give them a star
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  • + 1
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 One star is too high. Ordered almost three weeks ago. Still haven't mailed items. MTBR has a giant list of pisted off costumers. Should have investigated company before oredering. DO NOT ORDER FROM THEM!
[Reply]
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