I purchased a brand new bike and had recurring issues with the gears ($900 "Giant" cyclocross). The bike wasn't shifting up or down immediately when I got on it. It was defective. I was taking my bike back once per week for repair for the same issue because the Spoke N Sport mechanics did not fix it correctly. Rob (co-owner) worked on my bike several times. Finally, I got tired of my brand new bike having problems and asked for a refund. He yelled at me over the phone and refused to give me a refund and told me it was "all my fault" that my bike was having problems. I never got a replacement bike or any money back.
Extremely disappointed in their customer service. I will never purchase anything from this company again. I highly recommend going to a different bike shop whether you need a new bike, parts or repair.
Extremely disappointed in their customer service. I will never purchase anything from this company again. I highly recommend going to a different bike shop whether you need a new bike, parts or repair.