Alpenland

Name Alpenland
Type Bike Shop
Website
Phone 403 329 6099
Geo
Address
1202 3rd ave south
Lethbridge, Alberta
T1J 0K1
Canada flag
13
Avg: 3.5 (2 votes)
write a review
Alpenland has been serving Lethbridge and the surrounding area for over 35 years. We are the exclusive dealer for Specialized in Lethbridge and other high end brands. Come check us out!

Nearby Riding Areas

titletrails
Indian Battle Park 1 12 trails
Botterill Bottom Park 10 1729 trails
Bull Trail Park South 2 25 trails

2 Reviews for Alpenland

  • + 1
flag
 When it comes to knowledge the boys in the Alpenland service shop are at the top, be it on two wheels or ski's and boards. Wes and his crew seem to be able to fix perty much anything.
If they cannot for what ever reason they will always bend over backwards to get you going again one way or another.!!

Great shop, great service!!
[Reply]
  • + 1
flag
 What not to do in customer service? Act like you're too cool for your customers. I got a pretty cold attitude from the owner/manager, so I won't be back. First impressions are lasting ones!
  • + 2
flag gozerthegozarian (Mar 26, 2014 at 16:45)
 Hey jack-jdeagan 10, I know it's been a few months since your bad experience at our shop and it's really unfortunate that it was, I run the service shop and we do really try to have the best customer service we can. Not sure of the circumstances of your visit but sometimes talking to the right person can make a big difference. There are members of our staff (even owners/managers) that are not cyclists, as we are a two season shop, and unfortunately they just don't get excited about cycling.

Also if you were in during the the early parts of the ski/ snowboard season we get pretty busy and sometimes there just isn't the time we'd like to dedicate to each customer, but this is no excuse for poor customer service.

If you're ever back around stop in and talk to me, I'm always around weekdays and don't mind talking bikes whenever I get the chance. I don't know everything but I try to Wink
Hope to see you in the shop. If not, take it easy and keep on riding.
  • + 1
flag jack-jdeagan10 (Mar 26, 2014 at 16:47)
 I appreciate that. I've been back since out of necessity (you're the only spesh dealer in town) and the experience was better. Thanks.
  • + 1
flag gozerthegozarian (Mar 26, 2014 at 16:51)
 No problem, anytime you need anything you can email me and I'll take care of it for you.
wes@alpenland.ca
Thanks.
[Reply]
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