Chain Reaction Cycles

Permanently Closed or Out of Business
Name Chain Reaction Cycles
Type Bike Shop
Website
Phone 28-9335-2976
Geo
Address
Kilbride Rd
Ballyclare
BT39 0EE
United Kingdom flag
1,301
Avg: 2.4 (10 votes)
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10 Reviews for Chain Reaction Cycles

  • + 3
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 Huge catalogue, super fast delivery and a great returns service.
However, I've started to get annoyed at the amount of junk listings on their site though which makes browsing through stuff very frustrating. For example, floods of listings for clothing only available in XXXL or items advertised as reduced but when you click on them it's only in one obscure size! If you're reading this CRC sort it out!
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  • + 2
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 I ordered in stock product and never received it after 3 weeks of waiting. After filling out and returning the paperwork on this matter as requested, they did not have my product in stock anymore. They REFUSED MY REFUND and I do not have the product. Chain Reaction Cycles has stolen from me!!! Do not buy from them!!!!
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  • + 1
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 Ordered a RS Recon Silver TK fork, received a Coil and not AIR as listed on web site. Customer service had DHL pick-up and return from Connecticut ! Provided quick refund and corrected lisitng error. Now that's service. Other item ordered experienced no problem, good delivery and GREAT prices.
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  • + 1
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 Not sure what to think actually. Good luck with CRC in the past. But recently, I ordered a Thomson stem, Thomson stem bling kit (anno'd cap and clamp piece) and two sets of brake pads. Got one set of pads and the bling kit but they canceled the stem order. Now I have half the brake parts I need, and a upgrade part to something I never got. Feels like immediate bad karma for not sticking with the LBS. I'll be cautious with CRC going forward.
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  • + 1
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 Horrible warranty support. Spend $3,000 USD on a new bike. Won't warranty SRAM components under warranty. Almost two weeks talking with these guys. Only resolution was telling me to buy a new part. Will never do business again and recommend everyone I know to do the same.
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  • + 1
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 Here is what I can say about CRC. If you live in the US, be prepared for a long shipping wait. I have no idea why it takes so long to ship since I used to live in a European country and the longest shipping I heard of was 7 days. I have an order pending fornover 13 days currently. The prices seem better,but only buy if you can wait for the product for at least a month. Never again will I buy from CRC . hopefully I get my shipment. If not, in a couple of days I'm asking for my money back and using amazon.
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  • + 1
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 Last order was a nightmare!
Like above.. I ordered 3 sets of pedals ... Waited ... Waited .. Finally got it written off and resent but they had none of the pedals left... BAck and forth some more ... Sent me my new order with free shipping ... But still had to pay 20 bux to get my package... Hole thing took over a month... Too much aggravation.
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  • + 1
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 Chain Reaction has stolen £120 from me- last time I use this joke of a company.
First they sent me the wrong item, so I returned it with their returns slip. They say they haven't received it, and won't refund me.
Post office will only deal with CRC but CRC not willing to help.
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  • + 1
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 Worst customer service ever. Error on their website sent me the wrong size frame. I contacted them 10 minutes after the order and they didnt respond until the next day after the order shipped and told me it was too late. Now i have to pay to send the frame back internationally and wait for it to arrive for a refund to reorder the correct frame. The customer service reps dont even fully read your messages, they read the first sentence and ignore the rest of the message and dont respond to your questions. f*ck f*ck f*ck these guys
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  • + 1
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 Nobby Nic and a Hans Dampf. 9 days from order to delivery on the west cost. No duty, taxes, or brokerage. More than 50% cheaper than LBS. delivery via parcelforce and Canada post.
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