Trek scratch air 8 SNAPPED :(

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Trek scratch air 8 SNAPPED :(
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Posted: Aug 2, 2011 at 13:57 Quote
Hi guys and girls, just got in from a ride where i have managed to clean snap my 2010 Trek scratch air 8 in half! has anyone ever heard of this? or had any dealing with Treks warranty/customer service? Photos to follow...

Posted: Aug 2, 2011 at 14:00 Quote
i would love to see photos.

Posted: Aug 2, 2011 at 14:03 Quote
tyyak wrote:
i would love to see photos.
I second that

Posted: Aug 2, 2011 at 14:07 Quote
The photos are in my Treck scratch photo album http://jp9nn.pinkbike.com/album/Trek-Scratch-Air-8-2010/
Sympathy please...

Posted: Aug 2, 2011 at 14:09 Quote
holy man, how did you manage that?

Posted: Aug 2, 2011 at 14:12 Quote
WOW.....its warranted isn't it!

Posted: Aug 2, 2011 at 14:17 Quote
Here's where i make myself a ledgend by saying i snapped it on a 30 foot plus jump or road gap but the truth is it snapped on a trail!!!

And i hope its under warranty! brought it mid september 2010...and its wasnt cheap!

Posted: Aug 2, 2011 at 14:20 Quote
Faulty or just shite then.it should be warranted unless they are total pricks!

Posted: Aug 2, 2011 at 14:26 Quote
not being funny i spent £3600 on a ''freeride'' bike thats snapped in half on a trail, ive done my foot and ankle in badly, i think getting this fixed under warranty is the least they can do! i dont consider my ride tonight to have been anything that should have remotely tested the frame, im lucky to have walked away fairly unscathed...

Posted: Aug 2, 2011 at 14:30 Quote
I don't think thats fixable it will probably be a whole new rear triangle.

Posted: Aug 2, 2011 at 19:17 Quote
It should be covered under warranty. Some-one I occasionally ride with snapped both of the chain stays on his Session and as far as I know he didn't have any trouble getting Trek to fix it.

Posted: Aug 2, 2011 at 20:24 Quote
i met a guy at northstar who snapped his session 88 frame, both chainstays, clean snap. He said that Trek was super cool about it and sent him the newest frame (he has a 2009 and they sent him a 2010 session) FOR FREE!

hope it works that smooth for you too...

Posted: Aug 3, 2011 at 10:59 Quote
Right guys spoke the the dealer i brought it from and trek today and so far so good il keep you guys posted with any news...

Posted: Aug 5, 2011 at 2:03 Quote
You should have a lifetime warrenty with the frame.
Trek are very good to deal with , you shouldn't have any problems Smile

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