Nukeproof Owners Club

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Nukeproof Owners Club
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Posted: Aug 10, 2022 at 16:28 Quote
bonntech wrote:
Hello! so i got a really nasty rock hit on my new Giga and it seems like a carbon damaged and there is a crack. This is my first experience with carbon frame. Does anyone have any experience with Nukeproof warranty?

No experience, but I'd be surprised if a rock strike would be covered by a warranty. . . but good luck!

There are places that can fix carbon, thankfully I've never owned a carbon bike, so I don't know how expensive it would run you.

Posted: Aug 11, 2022 at 6:17 Quote
bonntec wrote:
Hello! so i got a really nasty rock hit on my new Giga and it seems like a carbon damaged and there is a crack. This is my first experience with carbon frame. Does anyone have/had any experience with Nukeproof warranty? Should i claim the warranty as a crash or rock hit?

As bad as that initially appears it's impossible to tell if your chainstay is actually damaged at the carbon in those pictures.

Anyhow, according to Nukeproof's site they do offer crash replacement. Expect a discount on a new frame if you decide to go this route:
bigquotesFRAME CRASH REPLACEMENT
Nukeproof understand that accidents do happen and endeavour to produce some of the most reliable products available. However, in the event of a crash, Nukeproof offer a crash replacement service on all frames within the term of their warranty period. A discounted replacement will be offered through the registered dealer where the product was purchased. In circumstances where the dealer is unable to fulfil the service, a crash replacement will be dealt with through the International Distributor directly www.hotlines-uk.com. Terms and conditions apply.

Please contact a Nukerpoof dealer or Hotlines for further information.

Posted: Aug 11, 2022 at 22:54 Quote
BenLow2019 wrote:
bonntec wrote:
Hello! so i got a really nasty rock hit on my new Giga and it seems like a carbon damaged and there is a crack. This is my first experience with carbon frame. Does anyone have/had any experience with Nukeproof warranty? Should i claim the warranty as a crash or rock hit?

As bad as that initially appears it's impossible to tell if your chainstay is actually damaged at the carbon in those pictures.

Anyhow, according to Nukeproof's site they do offer crash replacement. Expect a discount on a new frame if you decide to go this route:
bigquotesFRAME CRASH REPLACEMENT
Nukeproof understand that accidents do happen and endeavour to produce some of the most reliable products available. However, in the event of a crash, Nukeproof offer a crash replacement service on all frames within the term of their warranty period. A discounted replacement will be offered through the registered dealer where the product was purchased. In circumstances where the dealer is unable to fulfil the service, a crash replacement will be dealt with through the International Distributor directly www.hotlines-uk.com. Terms and conditions apply.

Please contact a Nukerpoof dealer or Hotlines for further information.

while thisis good to know, I do think he only needs the rear triangle, not the whole frame.

Posted: Aug 12, 2022 at 7:56 Quote
eugenux wrote:
BenLow2019 wrote:
bonntec wrote:
Hello! so i got a really nasty rock hit on my new Giga and it seems like a carbon damaged and there is a crack. This is my first experience with carbon frame. Does anyone have/had any experience with Nukeproof warranty? Should i claim the warranty as a crash or rock hit?

As bad as that initially appears it's impossible to tell if your chainstay is actually damaged at the carbon in those pictures.

Anyhow, according to Nukeproof's site they do offer crash replacement. Expect a discount on a new frame if you decide to go this route:
bigquotesFRAME CRASH REPLACEMENT
Nukeproof understand that accidents do happen and endeavour to produce some of the most reliable products available. However, in the event of a crash, Nukeproof offer a crash replacement service on all frames within the term of their warranty period. A discounted replacement will be offered through the registered dealer where the product was purchased. In circumstances where the dealer is unable to fulfil the service, a crash replacement will be dealt with through the International Distributor directly www.hotlines-uk.com. Terms and conditions apply.

Please contact a Nukerpoof dealer or Hotlines for further information.

while thisis good to know, I do think he only needs the rear triangle, not the whole frame.

Right, so he'll probably get a discount for a replacement chainstay...maybe.

Posted: Aug 12, 2022 at 14:51 Quote
If it was my bike I’d put some frame protection tape over it and call it good.

Posted: Aug 13, 2022 at 14:28 Quote
Get a specialist to look at it first. Nukeproof sell entire rear triangles but not chainstays alone for that bike. If it needs repairing then you’ll have to see if the discounted rear triangle is more costly than getting a carbon repair done.

JP

Posted: Aug 13, 2022 at 15:58 Quote
honestly i would get a Carbon place to have a look first then buy the crash replacement chainstay and fix the old one.

Carbon repairs are usually pretty inexpensive in the grand scheme of things and end up stronger then they were new.

Posted: Aug 13, 2022 at 16:29 Quote
As far as carbon repairs go you could buy a DIY repair kit and have a go at fixing it yourself.

Posted: Aug 14, 2022 at 9:05 Quote
Hi I ve got a mega 275 2018 and wanting a coil shock do I need to get one with a bearing shaft end? Ta

Posted: Aug 15, 2022 at 12:19 Quote
After owning a Mega a few years back (2018 Alloy) which was an awesome bike, thought I would give them another try. Looks like they got some good write-ups and it looks pretty damn nice.

So I ended up buying the the 2022 Mega (Carbon), but only a month of alpine riding seemed to be the limit for this frame as I found a nice crack on the shock mount. Anyone else experienced anything similar or other cracks/failures?
After having a good scan over the frame, the quality looks very shoddy; the logo is glued on all squint, the bottom protection looks like its away to come off, and shock bolts started to show signs of wear. All of this doesn't bode well.

It's away to the bike shop for warranty but I am trying to push for a refund based on the observations above. I believe I have full right to get my money back even though the frame is now used?

Posted: Aug 15, 2022 at 13:01 Quote
slavinski wrote:
It's away to the bike shop for warranty but I am trying to push for a refund based on the observations above. I believe I have full right to get my money back even though the frame is now used?

Doubt you'll get a refund, man. Probably just warranty replace the cracked piece.

Cleaned up would maybe show the damage better.

Good luck.

Posted: Aug 21, 2022 at 8:35 Quote
Apologies if this has been asked before but I couldn't find an answer... I'm looking at getting a 2019 mega 275 alloy, size medium. Does anyone know what the maximum insertion depth for the seatpost is?

Posted: Aug 21, 2022 at 9:30 Quote
Not sure what the insertion depth is, but you can fit a 150mm drop post in there with the collar all the way down as long as it’s a relatively low profile dropper. Not sure if anything with a bigger drop will fit.

JP

Posted: Aug 21, 2022 at 15:40 Quote
riklegge wrote:
Apologies if this has been asked before but I couldn't find an answer... I'm looking at getting a 2019 mega 275 alloy, size medium. Does anyone know what the maximum insertion depth for the seatpost is?

No luck finding exactly what you're looking for, but did see that the Medium was fitted with a Rockshox Reverb Stealth 440mm length and 150mm drop.

You could try contacting them directly for the exact specification:
Email: info@nukeproof.com
Twitter: http://twitter.com/Nuke_Proof
Facebook: https://www.facebook.com/NukeProofBikes
Instagram: https://www.instagram.com/nukeproofbikes

Posted: Aug 21, 2022 at 18:04 Quote
I assume this has been covered but I haven't seen it anywhere. For my 2021 290 Mega do I really need a 2.5mm spacer for the 230x65 coil I ordered or can I run it at the 65 without rub?


 
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