Does anyone know if Fox warranties or guarantees any sort of post service lifespan if they perform the service on a shock?
I’ve got an X2 on a bike I only ride maybe 3-5 times a year that without fail still needs annual rebuilds due to aeration issues. If fox guarantees their rebuilds in someway I guess I could just keep having the shock rebuilt under warranty, otherwise I may just bike the bullet and buy a new non-Fox shock as frequently rebuilding a shock for a bike I barely ride is annoying.
Does anyone know if Fox warranties or guarantees any sort of post service lifespan if they perform the service on a shock?
I’ve got an X2 on a bike I only ride maybe 3-5 times a year that without fail still needs annual rebuilds due to aeration issues. If fox guarantees their rebuilds in someway I guess I could just keep having the shock rebuilt under warranty, otherwise I may just bike the bullet and buy a new non-Fox shock as frequently rebuilding a shock for a bike I barely ride is annoying.
Annual service on a shock is normal and to be expected, no matter how much you ride. I regularly deal with people trying to claim warranty for issues caused by lack of proper servicing and it's irritating.
Does anyone know if Fox warranties or guarantees any sort of post service lifespan if they perform the service on a shock?
I’ve got an X2 on a bike I only ride maybe 3-5 times a year that without fail still needs annual rebuilds due to aeration issues. If fox guarantees their rebuilds in someway I guess I could just keep having the shock rebuilt under warranty, otherwise I may just bike the bullet and buy a new non-Fox shock as frequently rebuilding a shock for a bike I barely ride is annoying.
Yes they do have a warranty service on work they have completed whether it's a previous paid service or warranty service.
Fox calls it a "bring back" when the customer is not satisfied with the work that was done.
The X2 shock (especially trunnion mounted) is at a point where Fox will replace it with a new Float X to keep you from having to warranty the X2 multiple times per year.
If I were you I would try and get them to replace the X2 you have with the New Float X. They need to know how many customers are having a bad time with their products in order to be better in the future.
Does anyone know if Fox warranties or guarantees any sort of post service lifespan if they perform the service on a shock?
I’ve got an X2 on a bike I only ride maybe 3-5 times a year that without fail still needs annual rebuilds due to aeration issues. If fox guarantees their rebuilds in someway I guess I could just keep having the shock rebuilt under warranty, otherwise I may just bike the bullet and buy a new non-Fox shock as frequently rebuilding a shock for a bike I barely ride is annoying.
Yes they do have a warranty service on work they have completed whether it's a previous paid service or warranty service.
Fox calls it a "bring back" when the customer is not satisfied with the work that was done.
The X2 shock (especially trunnion mounted) is at a point where Fox will replace it with a new Float X to keep you from having to warranty the X2 multiple times per year.
If I were you I would try and get them to replace the X2 you have with the New Float X. They need to know how many customers are having a bad time with their products in order to be better in the future.
interesting...the float X isnt quite the same as the X2. if it were a DPX2 that would be a nice upgrade...but i feel thats a downgrade from a (working) X2
Does anyone know if Fox warranties or guarantees any sort of post service lifespan if they perform the service on a shock?
I’ve got an X2 on a bike I only ride maybe 3-5 times a year that without fail still needs annual rebuilds due to aeration issues. If fox guarantees their rebuilds in someway I guess I could just keep having the shock rebuilt under warranty, otherwise I may just bike the bullet and buy a new non-Fox shock as frequently rebuilding a shock for a bike I barely ride is annoying.
Yes they do have a warranty service on work they have completed whether it's a previous paid service or warranty service.
Fox calls it a "bring back" when the customer is not satisfied with the work that was done.
The X2 shock (especially trunnion mounted) is at a point where Fox will replace it with a new Float X to keep you from having to warranty the X2 multiple times per year.
If I were you I would try and get them to replace the X2 you have with the New Float X. They need to know how many customers are having a bad time with their products in order to be better in the future.
interesting...the float X isnt quite the same as the X2. if it were a DPX2 that would be a nice upgrade...but i feel thats a downgrade from a (working) X2
the float X is the newer (and superior) dpx2. Id rather have a working float X than a time bomb of a float X2.
Does anyone know if Fox warranties or guarantees any sort of post service lifespan if they perform the service on a shock?
I’ve got an X2 on a bike I only ride maybe 3-5 times a year that without fail still needs annual rebuilds due to aeration issues. If fox guarantees their rebuilds in someway I guess I could just keep having the shock rebuilt under warranty, otherwise I may just bike the bullet and buy a new non-Fox shock as frequently rebuilding a shock for a bike I barely ride is annoying.
Yes they do have a warranty service on work they have completed whether it's a previous paid service or warranty service.
Fox calls it a "bring back" when the customer is not satisfied with the work that was done.
The X2 shock (especially trunnion mounted) is at a point where Fox will replace it with a new Float X to keep you from having to warranty the X2 multiple times per year.
If I were you I would try and get them to replace the X2 you have with the New Float X. They need to know how many customers are having a bad time with their products in order to be better in the future.
interesting...the float X isnt quite the same as the X2. if it were a DPX2 that would be a nice upgrade...but i feel thats a downgrade from a (working) X2
Well the X2 doesn't work very well. Especially the trunnion ones. The new float X does work and it's super tuneable and won't fail in a few weeks of park riding.
Having rebuilt a few hundred of them it is not a good shock still. Fox is working to update it but it takes a long time with all manufacturers being overseas..
The manufacturer Fox has a known technical service bulletin on this exact issue to get their customers a product that works with their projected service intervals.