Trailforks.com Bug Reports

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Trailforks.com Bug Reports
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Posted: Oct 17, 2020 at 15:54 Quote
NewmarketMTB wrote:
Hello, yet again my app and now the web version of Trailforks is displaying the wrong time and date.
it worked well for a few months after being wrong for ages but sometime this week [?] it broke again.

Trailforks app and website both show the wrong ridelog date.

Posted: Oct 21, 2020 at 13:52 Quote
When exporting a ride from Trailforks, recorded on the Trailforks app, the GPX shows timestamps totaling 20 mins, but the site and app show it 55mins. https://www.trailforks.com/ridelog/view/18623842/

Posted: Oct 23, 2020 at 0:28 Quote
All the photos that were uploaded over the years on my local trail system are no longer visible, are they only visible with Pro Trailforks ?

Posted: Oct 23, 2020 at 8:57 Quote
imbiker wrote:
All the photos that were uploaded over the years on my local trail system are no longer visible, are they only visible with Pro Trailforks ?

Pro doesn't affect the website at all.

Are they missing if you click on the trail its self and look at photos or just if you click the region and try to look at all the photos in a region at once?

I have noticed that some regions do not show photos anymore if you are at the region level.

Example:
https://www.trailforks.com/region/highland-mountain-bike-park/photos/

When I click there it says "no photos have been added for Highland Mountain Bike Park yet, add a photo." even know there are obviously photos there and I can see them if I drill down to the individual trails.

Posted: Oct 24, 2020 at 2:24 Quote
trail report error

**There are ERRORS on this form. Detail in each field.

and time/date [?] error

can't submit a trail report

[img]https://i.imgur.com/honu70W.png[/img] I don't know how to post images here, note spelling mistake too.

Posted: Oct 24, 2020 at 21:02 Quote
Hi Folks,
Think I'm having the same issue as some other users have reported but in a different region - the trails at "Plenty Gorge" (Melbourne Australia) all disappear when I go to plan a ride or a route. They are there when browsing trails by map, or planning using the "draw" feature... but disappear when trying to plan by selecting trails or auto-routing. Any suggestions? cheers

Posted: Oct 25, 2020 at 18:53 Quote
I had issues with the ride planner in Ontario not being regularly updated. WE have also had issues with Trails being administratively hidden with the APP & website & ride planner then being out of sync for weeks on end..

The local admin should be your first stop for requesting help, then hit up the development team if they cant assist.

Petethebrave wrote:
Hi Folks,
Think I'm having the same issue as some other users have reported but in a different region - the trails at "Plenty Gorge" (Melbourne Australia) all disappear when I go to plan a ride or a route. They are there when browsing trails by map, or planning using the "draw" feature... but disappear when trying to plan by selecting trails or auto-routing. Any suggestions? cheers

Posted: Oct 26, 2020 at 2:14 Quote
NewmarketMTB wrote:
trail report error

**There are ERRORS on this form. Detail in each field.

and time/date [?] error

can't submit a trail report

[img]https://i.imgur.com/honu70W.png[/img] I don't know how to post images here, note spelling mistake too.

/screams into fist, all my trail reports just got scrapped, uggh!

Posted: Oct 26, 2020 at 19:37 Quote
andrelaurentmtb wrote:
I had issues with the ride planner in Ontario not being regularly updated. WE have also had issues with Trails being administratively hidden with the APP & website & ride planner then being out of sync for weeks on end..

The local admin should be your first stop for requesting help, then hit up the development team if they cant assist.


Thanks for your reply, I'll start with the local admin... which brings me to my next question: I've tried looking around and can only find out how to become a local admin.... not who my local admin is (or how to get in touch with them). Could you (or someone) possibly point me in the right direction?! Thanks

Mod Plus
Posted: Oct 27, 2020 at 20:47 Quote
jasonwiener wrote:
When exporting a ride from Trailforks, recorded on the Trailforks app, the GPX shows timestamps totaling 20 mins, but the site and app show it 55mins. https://www.trailforks.com/ridelog/view/18623842/

I downloaded the GPX for your ride and opened in a desktop app, Topofusion. It shows 0:55:22 total time, same as Trailforks.



NewmarketMTB wrote:
trail report error

**There are ERRORS on this form. Detail in each field.

and time/date [?] error

can't submit a trail report

[img]https://i.imgur.com/honu70W.png[/img] I don't know how to post images here, note spelling mistake too.

I hopefully fixed this race condition.

Posted: Oct 30, 2020 at 10:19 Quote
Not really a Bug, more reporting improvement suggestion. Is there a possibility to use Bug tracking software like JIRA, Bugzilla,.. for better overview of active bugs and priority of solving them?

I like the solution from KiCad https://gitlab.com/kicad/code/kicad/-/issues

Posted: Oct 31, 2020 at 0:09 Quote
NewmarketMTB wrote:
NewmarketMTB wrote:
Hello, yet again my app and now the web version of Trailforks is displaying the wrong time and date.
it worked well for a few months after being wrong for ages but sometime this week [?] it broke again.

Trailforks app and website both show the wrong ridelog date.

ok the whole site seems to be 20 or so hours out of kilter, the app is too.
ridelogs, trail reports, edits, adding new trails etc

screenshot below from about 20 minutes ago NZDST / New Zealand time.


Posted: Nov 1, 2020 at 13:45 Quote
Unable to Access Trailforks Pro Early Adopter subscription after associating apple and Trailforks accounts

I'm having trouble connecting to my early bird subscription with my Trailforks account. My apple account and my previous email address with Trailforks weren't the same. So I finally associated my appleId with the Trailforks account (and my strava, to boot). I changed the Trailforks email to match my appleId email, too. The early adopter purchase I'd made back in June with my apple account isn't transferring to the Trailforks user—it's asking that I upgrade to pro for the current price despite my Trailforks Pro Early Adopter subscription shows it doesn't need to renew until October, 2021.

If anyone knows any work arounds or fixes, I'm all ears! Feel free to reach out whenever. Otherwise, I could get more specific information and screenshots of the website and app. I don't think it's really an "app" issue, but it could be. I'm using Trailforks Version 1.47 and iOS 14.1

Mod Plus
Posted: Nov 2, 2020 at 11:05 Quote
Henrymjohnson wrote:
Unable to Access Trailforks Pro Early Adopter subscription after associating apple and Trailforks accounts

I'm having trouble connecting to my early bird subscription with my Trailforks account. My apple account and my previous email address with Trailforks weren't the same. So I finally associated my appleId with the Trailforks account (and my strava, to boot). I changed the Trailforks email to match my appleId email, too. The early adopter purchase I'd made back in June with my apple account isn't transferring to the Trailforks user—it's asking that I upgrade to pro for the current price despite my Trailforks Pro Early Adopter subscription shows it doesn't need to renew until October, 2021.

If anyone knows any work arounds or fixes, I'm all ears! Feel free to reach out whenever. Otherwise, I could get more specific information and screenshots of the website and app. I don't think it's really an "app" issue, but it could be. I'm using Trailforks Version 1.47 and iOS 14.1

Login to the app with the Trailforks accounts you want to use. Then try to restore pro subscription in settings
https://www.trailforks.com/help/view/126/

Posted: Nov 2, 2020 at 23:17 Quote
When I want to see photos in an area, it shows only one page! even if there is thousand photos. Pc browser Edge and Firefox. Same on phone with Chrome browser. Trailforks app works, can scroll through all photos.

If I choose a trail, I can see more than one page if there is lot of photos for the trail. This issue is only for whole area.

Screen shot
https://ibb.co/cxbGRQQ


 
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