Hi guys I recently bought myself a DVO Jade X. After putting it on my bike I noticed the rebound damping was not working (meaning that it was really fast, no matter how i turned the rebound knob). I sent it back and got my money back, since they could not replace it. I ordered the same shock in another shop and exactly the same thing is going on. Even with full rebound damping, the back wheel jumps off the ground when I push on the saddle. (Too fast)
What I would like to know, is the damping range really supposed to be nearly zero? How do your shocks perform? All the other shocks I've had so far had a far wider adjustment range.
I have a 400lbs/in spring, bike is a transition patrol with cascade link.
For anyone encountering the same issue, I managed to solve the mistery, so here's a quick update:
I sent the shock to the Swiss distributor and they found that nothing was wrong with it. Nevertheless the shock was not a stock version but was already given a tuning (which could be undone). Apparently both online shops I bought the shocks from bought it in the first place from a bike manufacturer which ordered the shocks pre tuned for their bikes at DVO. I wouldn't mind this as long as i would get the whole info about the shocks history. What I don't get is why DVO didn't think of this and why they never mentioned that the shock could actually be tuned like this.
Long story short: Online-Products are not always first hand and might not behave like the original is supposed to.
I just got my Onyx back from my LBS for a basic service (its first) and the rebound adjuster is stuck - it won’t move in either direction and from how the fork feels, seems to be stuck at full open.
From what I can find online, this has happened to other people but I can’t find anyone explaining why or how to fix it. I don’t see anything about this in DVO’s web site or service guides.
I’m bringing it back tomorrow but they’re slammed with pandemic pre-season service work (and I would assume DVO is very busy right now too); if I knew exactly what the fix is, that might save me some downtime — and know how to make sure it doesn’t happen if I ever service the fork myself.
I just got my Onyx back from my LBS for a basic service (its first) and the rebound adjuster is stuck - it won’t move in either direction and from how the fork feels, seems to be stuck at full open.
From what I can find online, this has happened to other people but I can’t find anyone explaining why or how to fix it. I don’t see anything about this in DVO’s web site or service guides.
I’m bringing it back tomorrow but they’re slammed with pandemic pre-season service work (and I would assume DVO is very busy right now too); if I knew exactly what the fix is, that might save me some downtime — and know how to make sure it doesn’t happen if I ever service the fork myself.
Sounds like the LBS screwed up. Call DVO (they're amazing) and see what they recommend!
I just slapped a DVO Topaz on my 2019 YT Jeffsy CF Comp yesterday evening, and it's a huge improvement already but interested to hear how other people have theirs setup. Anyone with a Topaz/Jeffsy on here that can tell me how they liked spacers, etc?