X2 Warranty Info Thread

Author Message
flag mistermtb
FL
Posted: Oct 18, 2016 at 13:07 Quote
I'm just hoping I can work something out with Fox so that they send me the Coil X2 instead of replacing my Air X2!
flag pbullard2017
Posted: Oct 18, 2016 at 13:14 Quote
mistermtb wrote:
I'm just hoping I can work something out with Fox so that they send me the Coil X2 instead of replacing my Air X2!
I was considering this as well, but I don't know how well the DHX2 would work with my Insurgent
flag mistermtb
FL
Posted: Oct 18, 2016 at 13:21 Quote
pbullard2017 wrote:
mistermtb wrote:
I'm just hoping I can work something out with Fox so that they send me the Coil X2 instead of replacing my Air X2!
I was considering this as well, but I don't know how well the DHX2 would work with my Insurgent
Now that you say that, I don't know how well it would work with my Sanction either. But there's nothing wrong with bottoming out (softly) a couple of times each ride
flag pbullard2017
Posted: Oct 18, 2016 at 13:58 Quote
mistermtb wrote:
pbullard2017 wrote:
mistermtb wrote:
I'm just hoping I can work something out with Fox so that they send me the Coil X2 instead of replacing my Air X2!
I was considering this as well, but I don't know how well the DHX2 would work with my Insurgent
Now that you say that, I don't know how well it would work with my Sanction either. But there's nothing wrong with bottoming out (softly) a couple of times each ride
I bottom a bunch with the X2 full of volume spacers so Im not sure
flag Nezza
Posted: Oct 19, 2016 at 2:49 Quote
reading through the posts and tried to do some digging regarding the x2 shock fox usa has nothing on there website also mojo are keeping very quiet
flag Ploutre
Posted: Oct 19, 2016 at 2:54 Quote
Nothing concerning the recall no, and no info from Fox germany either.

The help center for the Float X2 on the USA website has been updated, with a maximum pressure of 250psi and max number of volume spacers for metric shocks.

Other than that, still in the dark ...
flag Ploutre
Posted: Oct 21, 2016 at 4:48 Quote
According to someone who spoke with Fox Switzerland:

- They will replace the outer air can with a stronger one
- The air can will have a 250psi max sticker as well as a screw to prevent it from being misaligned

Starting 2 weeks from now apparently.
flag eazyd74
Posted: Nov 1, 2016 at 10:02 Quote
http://www.ridefox.com/2016/content.php?c=floatx2recall#recallinfo
flag mistermtb
FL
Posted: Nov 1, 2016 at 10:17 Quote
Thanks eazy! I was wondering when fox was gonna release something. I wish they included a free service with the new air can Razz
flag grumf
Posted: Nov 1, 2016 at 11:25 Quote
Filled out the form and just says go to your local bike shop for assistance... Even though I bought the shock online.
flag mistermtb
FL
Posted: Nov 1, 2016 at 11:35 Quote
grumf wrote:
Filled out the form and just says go to your local bike shop for assistance... Even though I bought the shock online.

I also bought mine online. But it doesn't matter. If you are near a bike shop, go through the shop and fox will send the repair kit to the shop regardless of where you bought it. I called Fox and they told me they just didn't want to ship to personal addresses if it can be avoided.
flag stoo61
Posted: Nov 3, 2016 at 6:13 Quote
grumf wrote:
Filled out the form and just says go to your local bike shop for assistance... Even though I bought the shock online.

I am also in this boat. Would be keen to see what you find out grumf, being from Scotland. Ive just emailed Flotech up in Dunkeld to see if they are involved being a suspension specialist and affiliated with Fox in some ways. Waiting for a response.
flag hainman
O+ FL
Posted: Nov 3, 2016 at 11:53 Quote
stoo61 wrote:
grumf wrote:
Filled out the form and just says go to your local bike shop for assistance... Even though I bought the shock online.

I am also in this boat. Would be keen to see what you find out grumf, being from Scotland. Ive just emailed Flotech up in Dunkeld to see if they are involved being a suspension specialist and affiliated with Fox in some ways. Waiting for a response.

I bought mine online,spoke to Mojo yesterday,who sent me free postage to return to them,they will have the shock done in two to three days and sent back to me,I bought mine of Leisure lakes,I did speak to guy in dales but after speaking with Mojo direct i just package it up,take it to DPD returns shop free and they post it,
flag alexthekid
Posted: Nov 3, 2016 at 11:55 Quote
How about the if you bought your shock second hand?
flag hainman
O+ FL
Posted: Nov 3, 2016 at 11:59 Quote
alexthekid wrote:
How about the if you bought your shock second hand?

I havnt actually been asked to produce any proof i bought mine,all it asked for was when i bought it,(can make that up) where you bought it(again tell a lie) and asked for serial number,then said it was due for return,unless they know by the serial number kinda like the Imei number on a mobile phone

 


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