Warranty

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flag edha
Posted: Apr 11, 2017 at 20:48 Quote
i wanted to check and claim for my broken chainstay. refers to the model, spark 930, its a mixture of carbon frames and aluminium chainstay. hence i want to claim the aluminium chainstay as i understand, 3 years + 2 years for carbon frames and 5 years for aluminium parts.

but turn out Scott reverted that my combination carbon frame and aluminium triangle consider full set of carbon frame and i dont entitle for warranty as mine already due 3 years. does this acceptable?
flag cmcrawfo
Posted: Apr 11, 2017 at 21:01 Quote
Sounds like a bad deal... but they have a lot of caveats on the "voluntary Warranty" page.

What country are dealing with this in?


Its possible that they just dont have the parts to send you ( i have experienced this before) and because of that they just revoke the 'voluntary' warranty.

Ask for a crash replacement deal to purchase a new part / frame/ bike, and see where that gets you.

 


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