Warranty fulfilled.

PB Forum :: Devinci
Warranty fulfilled.
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flag KaneyUK
Posted: Sep 8, 2017 at 7:32 Quote
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New Frame arrived Devinici warranty . built back up this morning with few extras. Renthal Cockpit. Xt Groupset. Tubless Hope4 rims. Cant wait to give this a good thrashing

Basically just letting you guys know Devinci honoured a warranty issue. And a pretty quick turn around.

Had alot of movement in my pivot area, so bought new bearings and handed it in for a service at my LBS.
Phone call followed from LBS to inform me the bearings are fine, but the inner pivot shell has unbounded from frame (carbon). My heart broke. Got in touch with UK distributor Freeborn, and my bike shop I bought it from. got details exchanged, Informed Devinivi, they agreed it was a fault. I was buzzing. Couple weeks later I have a new frame. Think its the 2016 model, as they didn't have 2015 in my size. Great service. great bikes.

 


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