Cracked carbon frame from shipping?

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Cracked carbon frame from shipping?
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Posted: Apr 3, 2018 at 12:38 Quote
I bought this bike through online classified and used PayPal goods and services. The ad said some scratches and showed up-close pictures of blemishes. Everything else was perfect. The bike arrived and was packaged beautifully. Removed all protective foam and found a crack in the top-tube. Seller insists it wasn't there before and must have happened during shipping process. The box showed no signs of damage either.

So could a crack like this have happened during shipping? Given the location of the top tube in the box I find it highly unlikely that this happened during shipping.

Now he's accusing me of causing the damage (didn't happen) and trying to get a refund.

Thanks for the feedback.





Posted: Apr 3, 2018 at 15:13 Quote
I may be wrong, but it sure sounds like he's trying to run a scam on you, i.e wanting a refund, instead of trying to work it out. I would file a claim with paypal, saying the seller misrepresented the item, i.e. the crack, and you request a full refund. I would suggest, not to wait. Just my 2 cents. Good luck..let us know what happens.

Posted: Apr 3, 2018 at 16:12 Quote
Get your camera ready and all the lighting equipment ready to snap very clear picts of the whole bike, paypal needs to be convinced in your favor. File now, the earlier the better since the seller is practically refusing to work with you.

Posted: Apr 3, 2018 at 16:15 Quote
And, make sure you have All the photo's from the seller.

Posted: Apr 3, 2018 at 16:48 Quote
If there was massive damage to the shipping box from being dropped or run over that damage could have happened. its your responsibility to refuse packages that are damaged at the door.

if the box was fine, its a scammer trying to get pay pal or you to pay for his broken frame. take lots of pictures, email paypal everything you have the email conversations, shipping receipts, pink bike add.

Posted: Apr 3, 2018 at 18:36 Quote
I'm just going to throw this out there.... if Carbon frames cracked THAT fast, through shipping, and the box didn't get damaged, I would probably never ride a carbon frame since they are so fragile! But pretty sure that's not the case

1. Either the seller "honestly" didn't see the crack or "noticed" it and shipped it off thinking it's in perfect shape with light scratches
2. That crack is pretty obvious in an obvious location, and hard to miss, it's on the top tube, seller must have looked at it all the time while riding the bike. Should have also noticed it as he's packing it, it's not like it's on the inside triangle hidden under neath a pivot bolt

I'm rolling with #2 and get your money back! Hope it works out!

Posted: Apr 4, 2018 at 4:42 Quote
I filed the claim before I posted this...I saved his pics and got pictures of my own too. I just wanted some other opinions.


Thanks for the responses!

Posted: Apr 5, 2018 at 4:52 Quote
Definitely looks like the seller is trying to pull a fast one. That damage does not look new, from what I see it looks like there is dirt in the fractures. If that damage occured during shipping the box would be mangled!

Hopefully you get your $$$ refunded and that seller gets outed.

Posted: Apr 5, 2018 at 5:10 Quote
You'd definitely see a big gouge in the box if that happened during shipping. Scammers gonna scam

Posted: Apr 6, 2018 at 19:43 Quote
Obviously old damage. Has dirt in the cracks and scratches and looks smooth from rub wear.

Be nice if we had a place to shame people like this.

Posted: Apr 6, 2018 at 20:15 Quote
Obviously not cool, and not defending him but it looks like a crack in the top coat not the frame. But yes looks old and if your not happy I would peruse a refund for sure.

Posted: Apr 7, 2018 at 0:16 Quote
Do a coin or tap test to determin if it's just the gel coat or all the way through the cabon fiber. Here are some of the specialist in carbon fiber repair.

Ruckus in Portland OR https://www.ruckuscomp.com/

Calfee Design https://calfeedesign.com/repair/ in Santa Cruz CA. is another specialist.

Carbon Solutions http://joescarbonrepair.com/ in Watsonville Ca. They have prices posted on repair work.

Posted: Apr 8, 2018 at 7:37 Quote
Definitely look like old damage and not from shipping to me (roof rack + garage or drive through maybe?). Can't tell for sure if it'd cosmetic or structural but the way the cracks radiate out would hint at underlying structural damage imo.

Posted: Apr 8, 2018 at 8:51 Quote
It's definitely not damage from shipping. Take an Allen wrench and tap around and on the damage if the sound changes the carbon is damaged if not it's just in the clear coat. I have a few spots on my bike that look like that and the carbon is actually perfectly intact and it's just paint/clear coat damage. Another great shop for carbon repair is Hot Tubes in Shirley MA.

Posted: Jan 22, 2022 at 7:54 Quote
@Pgerm - How did this turn out for you?

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