CAPRA / CISTOMER SERVICE QUESTIONS

PB Forum :: YT Industries
CAPRA / CISTOMER SERVICE QUESTIONS
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Posted: Jul 11, 2019 at 9:42 Quote
Any AL comp 2019 owner checked their stem size? Listed as 50mm but mine is 40mm.

Also, does anyone have any emails other than service@ . Been ignored since I reported a number of problems on the new capra.

The stem and derailer arrived with large chips.
There was play in the crankset cause a spacer was missing.
Then the derailer exploded after two minutes of pedalling. Just spent £100 on replacements.
Now I'm being ignored by YT.

3rd new capra. No issues previously. In fact I sang their praises. Not happy at all now.

Ta

Posted: Jul 12, 2019 at 5:22 Quote
NVM. YT phone me up, apologised as they had some staff off sick and the emails got sent to them. Super apologetic and helpful.

Posted: Jul 12, 2019 at 5:35 Quote
You,re lucky, they have had my bike for 59 days for a warranty claim and have stopped answering emails. Don't know if they've even looked at it yet and can't get any answers.

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