E*Thirteen reliabilty issues.

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E*Thirteen reliabilty issues.
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Posted: Oct 12, 2019 at 9:48 Quote
That's interesting looks very similar to mine!
Have you had any joy with E*thirteen?
So far I have no reply from them or YT or the UK importer.
I have emailed them, facebook messaged them too.
Response for such a serious thing to my mind is appalling

Posted: Oct 12, 2019 at 15:54 Quote
GraySteel wrote:
That's interesting looks very similar to mine!
Have you had any joy with E*thirteen?
So far I have no reply from them or YT or the UK importer.
I have emailed them, facebook messaged them too.
Response for such a serious thing to my mind is appalling

e13 was good about getting me a replacement quickly. I didn't contact YT, although I've generally had good experience with their customer service department in the states. e13 sent me an lg1r enduro version within 2 days. I asked them how frequently it happens, and they said it's pretty rare. Definitely makes me question their QC. And I'm not heavy, 165 before gear.

Posted: Oct 14, 2019 at 7:29 Quote
Silverfish the UK importer were very good and have agreed to send me a replacement set while they wait to see what E*thirteen have to say.
In the meantime I don't have the faith in Carbon so ordered a Aluminium pair.

Posted: Oct 14, 2019 at 8:06 Quote
I went thru 2 e13 cassettes and finally switched to eagle. Dropper remote broke and changed it to a wolftooth and it works so much better. But E13 has probably the best customer service I have ever experienced. Just don't know how they will survive replacing so many broken items?

Posted: Oct 14, 2019 at 8:58 Quote
asmtb wrote:
I went thru 2 e13 cassettes and finally switched to eagle. Dropper remote broke and changed it to a wolftooth and it works so much better. But E13 has probably the best customer service I have ever experienced. Just don't know how they will survive replacing so many broken items?

Time maybe running out as they have still not responded to me or the UK importer about the crank!
Obviously YT have done nothing either but I didn't expect much.
It dose seem that rider in the USA do get a lot better service than in Europe though. Maybe because Americans understand service better?

Posted: Oct 14, 2019 at 11:31 Quote
GraySteel wrote:
asmtb wrote:
I went thru 2 e13 cassettes and finally switched to eagle. Dropper remote broke and changed it to a wolftooth and it works so much better. But E13 has probably the best customer service I have ever experienced. Just don't know how they will survive replacing so many broken items?

Time maybe running out as they have still not responded to me or the UK importer about the crank!
Obviously YT have done nothing either but I didn't expect much.
It dose seem that rider in the USA do get a lot better service than in Europe though. Maybe because Americans understand service better?
I live by their office so I visit them

Posted: Oct 14, 2019 at 11:50 Quote
asmtb wrote:
GraySteel wrote:
asmtb wrote:
I went thru 2 e13 cassettes and finally switched to eagle. Dropper remote broke and changed it to a wolftooth and it works so much better. But E13 has probably the best customer service I have ever experienced. Just don't know how they will survive replacing so many broken items?

Time maybe running out as they have still not responded to me or the UK importer about the crank!
Obviously YT have done nothing either but I didn't expect much.
It dose seem that rider in the USA do get a lot better service than in Europe though. Maybe because Americans understand service better?
I live by their office so I visit them

lol well they don't have much choice in giving you good service

Posted: Oct 15, 2019 at 11:00 Quote
OK so
Silverfish have sent me a replacement crank as they had not heard anything back from E*thirteen.
However I have just been contacted by e*thirteen to say they have been on holiday.
I have written back to them to find out what they think the reason is as to why it broke.
But at least it seems they do have customer service after all

Posted: Oct 21, 2019 at 11:55 Quote
E8thirteen have actually been very good and sorted it all out for me to my absolute satisfaction

Posted: Oct 21, 2019 at 12:25 Quote
GraySteel wrote:
E8thirteen have actually been very good and sorted it all out for me to my absolute satisfaction
That's good news

Yeah, their customer service is very good, they do take care of the issues. And respond pretty quick. It would just be better to not have the issues though Dead Horse

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