Bought pro, but app keeps asking me to pay.

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Bought pro, but app keeps asking me to pay.
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Posted: Sep 1, 2020 at 16:50 Quote
I paid for trailforks pro on the website from my laptop and my account updated but whenever I use the app it tells me I'm using my 7 day free account and asks me to pay from pro.
Anyone else having this problem? I'm logged out and in and updated the app but same thing.

Mod Plus
Posted: Sep 14, 2020 at 15:35 Quote
There seems to be an issue with Apple purchases at the moment. We have an app update in review now to fix the issue.

You can fix your subscription by going to the "Settings" page in the app then click "Restore Pro Subscription"
https://www.trailforks.com/help/view/126/

Posted: Sep 14, 2020 at 19:22 Quote
Thanks. Tried restoring it but it didn't work.

Mod Plus
Posted: Sep 15, 2020 at 12:00 Quote
I see in our records your Subscription was attempted via Stripe, not via the app store. So the Restore Subscription option in the app won't work.

However your subscription is inactive. I see in the Stripe logs that "Your card's security code is incorrect."
So you will have to try purchasing Pro again.

Posted: Sep 26, 2020 at 14:53 Quote
I purchased Pro through the App. Received confirmation via Apple. App is not working. I tried the restore Pro option under settings and that failed to work.

canadaka wrote:
There seems to be an issue with Apple purchases at the moment. We have an app update in review now to fix the issue.

You can fix your subscription by going to the "Settings" page in the app then click "Restore Pro Subscription"
https://www.trailforks.com/help/view/126/

Posted: Sep 27, 2020 at 7:36 Quote
I got mine fixed. Turned out to be a problem with payment (but it originally said payment was successful). Weirdly, whatever payment software Trailforks are using, it won't accept my Visa. It keeps declining it and my bank say it's not them.

Mod Plus
Posted: Sep 28, 2020 at 12:35 Quote
OldManMTB77 wrote:
I purchased Pro through the App. Received confirmation via Apple. App is not working. I tried the restore Pro option under settings and that failed to work.

canadaka wrote:
There seems to be an issue with Apple purchases at the moment. We have an app update in review now to fix the issue.

You can fix your subscription by going to the "Settings" page in the app then click "Restore Pro Subscription"
https://www.trailforks.com/help/view/126/

Your payment via Stripe/Website looks fine, went through and is active on Stripe. Your TF profile has Pro status. Try logging into the app with that same username https://www.trailforks.com/profile/OldManMTB77/

Your profile does show you last logged in on an iPhone on 2020-9-26

Posted: Sep 29, 2020 at 20:05 Quote
I bought from the App Store and Restore Pro Subscription just worked for me. Even though I should have thought to look in Trailforks settings, I didn't and this key tip was tough to find! Thanks all....

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