Pro user - route planner does not work

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Pro user - route planner does not work
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Posted: Oct 1, 2020 at 18:55 Quote

I am trying to use the create ride plan features with “select trails” mode. I have always used it ok. However since a few days ago, it only shows trails for one region (apparently a region I ride quite frequently - Middlesex Fells Reservation, MA, USA) but no trails for any other region, which makes the feature unusable.
Basically all the regions are somehow highlighted by a yellow box on the map, however there are no trails in them and there is no way I can see them.
The same issue exist if I select Create a route —> Create Ride Plan —> Autorouting (a to B). However if I select the option Draw Route, it appears I can see trails also for the other regions.

Not sure if it’s related but I think it started around the time I turned pro. Not really sure about it though.

Also I tried with Safari, Edge and Firefox, and I have the same issue.

Does anybody have a similar issues? Is there something I can do? Any suggestion is welcome!


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