Inside Works Components - Born in the West Midlands

Mar 4, 2014
by Matt Wragg  

Inside Works Components

Born in the West Midlands
WORDS & PHOTOS: Matt Wragg

bigquotesThere's a British tradition of men in sheds manufacturing things. - Rick Hughes, Owner, Works Components

Works Components exists because of two bikes and one rider: the Iron Horse Sunday, the Intense Socom and Sam Hill. They were bikes on the edge of a sea change. Many common themes in the design of modern downhill bikes can be traced back to them. They marked a shift in direction for what a downhill bike should be in terms of layout, geometry and weight. But while they got many things right, the genealogy of their predecessors is evident in their 66 degree headangles. Just five years later it is an unthinkable number, at least if you expect anybody half-knowledgeable to buy your frame. Amongst the generation of bikes that came before them it was nothing out of the ordinary though.

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  Works Components HQ, Cannock.

At the time Sam Hill was dominating the world cup, putting in runs that people are still talking about now. More than with any other rider, people looked at Sam Hill's bike and started asking questions like, "Why is his bike so much slacker than the one I bought?" His wilder, slacker geometry was clearly working at the highest level and people started looking for ways to adapt their bikes.

Rick Hughes, at the time a 24 year old mechanical engineering student in the West Midlands in the UK, was one of those riders who noticed. He also noticed that people were looking for ways to convert their bikes to look and ride like the ones they were seeing at the World Cups. Alongside his studies he was already importing and selling a few parts from Taiwan, but seeing the potential for angle-adjust headsets he started looking into making some himself.

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  Product designer, machine operator, sales director, marketing man, tea boy, owner: Rick Hughes. You name it, Rick does it, with help from his father on the machines.

In the 1960s the West Midlands was one of the UK engineering heartlands, with huge car makers like Rover and Jaguar calling the region home. In fact, Rover was so important to Birmingham that the entire industrial landscape to the north of the city grew to meet the demands of the carmaker. When the company folded in the late 90s the companies that sprung up to support it remained, or at least the strong ones did. Rick explains, "I've always said that, locally, anything you need to get done can get done around here. If we need a surface finishing place, there's one down the road, there are five anodisers in the local area, other machine shops... They are in abundance round here, you don't have to travel far."

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  Even though Rick doesn't really drink tea himself, no small, British business would be complete without a battered kettle and an industrial pack of teabags.

His first products were angle-adjust headsets for the Intense Socom and Iron Horse Sunday. Unlike some of his competitors, Rick kept things much simpler. He offered two products, one for the Socom, one for the Sunday. The headsets were specifically for each frame, with a set headtube lengths and degree of offset. While this limited their compatibility, the simpler design meant the headsets could be much more robust than other systems, with larger, more durable bearings to give them a greater lifespan. Pretty soon racers were approaching him to help sort out their race bikes, quietly dropping in his headsets to slacken out their headangles. He's pretty guarded about it, refusing to say for sure, but Rick mentions that Danny Hart may have been using one of his products for his 2011 World Champs run in Champery. It wasn't just in the UK either, his first big customer was in the States and today Germany and France are two of his biggest markets for them.

Fairly soon his demand was outstripping the machine shops capacity and it was decision time. Double or quits. At just 24 he took the giant leap of buying him first machine, rented a three-room industrial unit in Cannock, and things went from there. "There's a British tradition of men in sheds manufacturing things," explains Rick. "I think we are more open to that than some countries, with things like the self-employment law they make it a lot easier to do here. There's a lot of small unit trade here, which helps. I've had a lot of luck getting machines, and they've worked well with minimal breakdowns. It's been as easy as it could be to get started from scratch." He invested the money he had made from the headsets and bought his first machine. From there he has kept investing in the company, today he owns three machines, has taken his father on to help him run them and is looking at expanding into a larger unit before too long.

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  Today, around 50% of Works production is done in-house as they just aren't big enough to do more. While the work is all done locally, within a few miles of the unit, Rick is still looking to expand and bring as much as he can in-house.

Today Works were the first UK company to produce a narrow/wide chainring. British riders have embraced 1 x drivetrains for trail bikes, maybe more enthusiastically than any other country, so how comes a company as small as Works were the first to cater to that need? Rick feels it's precisely because of their size that they could, "I think the reason we are the first to make them is because we're so small here, we can react very quickly to the way things are going. If I feel there is a product that other people aren't making, I can get something made and prototyped within a few days and have people riding them and testing them straight away. Bigger companies take a lot longer, especially if they are making them overseas. It's a case of making a prototype, testing it, then sending it to be made in large batches. Getting them back can take months that way, where we can do something in a few days."

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  Manufacturing to demand means this is pretty much the full extent Works' warehouse - carrying stock is expensive, not only do you have to pay to produce items, but storage needs space, which is another cost.

While his small size helps him be flexible and grab opportunities large companies may not be able to, at the same time he is struggling with difficulties because of it. "It's very difficult to make new things while keeping the machine running and orders being serviced. In the near future, something I would like to start on is a pedal. It's an idea I've had on the go for nearly a year now, but I've never had the time, it's hard to get time off on the machine with running parts for production. We work on a basis of literally manufacturing to sell, we never carry. We have a good relationship with the anodiser, I can drop an item on Monday and it'll be back with me before the weekend. It's weekly drops to the anodiser, and by working that way we can keep things sensible."

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  Finished chainrings, waiting to be sent to the anodiser.

His plans for the future stick with that theme of being sensible. Despite what you may read in some places, demand for angle-adjust headsets is still strong, and his narrow-wide chainrings are selling as quickly as he can make them. There are a few fitments for the chainrings to add, and he's eyeing a 40t cassette conevertor, but new machines and premises are looming on the horizon, possibly one or two more people to help eventually. At the moment, much of the work for the headsets is outsourced to local companies, but new machines would need a new building too. All big things for a little company. If he gets time, there's the pedal to think about too...

www.workscomponents.co.uk

Posted In:
Industry News


Author Info:
mattwragg avatar

Member since Oct 29, 2006
753 articles

87 Comments
  • 31 1
 I can honestly tell you that this company has excellent customer service and the product (works angleset) that I bought from them works as advertised and headache free. Highly recommended. Good to see where it was actually made, and that it was made by a small business instead of some giant made in china/taiwan robot factory. Thanks Pinkbike.
  • 9 12
 Almost a year ago i bought a headset from them, it was by far my worst buying experience all these years... Terrible misunderstanding.. I received the wrong item, then i was emailing again and again for refund, i hope i was the only one dissapointed because i love small companies.
  • 3 2
 I think it was just you because I had an angleset on my sunday and it worked flawlessly and then I helped out my roommate with getting the right angleset for his glory and they told us exactly which one to get and had great customer service. It also worked wonderfully and is now on my old glory and going strong. I would never purchase a headset from another company.
  • 3 3
 Similar to Ckiriako I received the wrong headset at the beginning of the summer. Despite chasing I didn't have the correct part until the end of the summer... I wasn't too impressed to be honest. I have no idea if the headset is any good as since then I've not had chance to fit it (and probably won't until next summer...)
  • 23 0
 Sorry to hear you guys are unhappy with the service you received from me - it would not be intentional and i can only apologise at this stage. If you do ever want to choose a product from us again please contact me and i wouldnbe more than happy to offer you a great deal for the inconvenience that has been caused. Rick
  • 7 0
 Hi rick, no prob. Seeing a lot of happy customers here means that i just was unlucky. It is imposible to have 100% satisfied customers, i have not seen it anywhere. I may try another order in the next months...
Keep it up.
  • 5 0
 Sucks to hear you 2 guys had problems, but kudos to Works for owning up publicly here, offering an apology and not bullshit excuses. Respect!
  • 5 0
 Yep, respect for coming on here and apologising, and it sounds like we were in the minority having "trouble". Fair play.
  • 6 0
 To be honest just yesterday after reading that article i realized that this company is a one man show... if i knew it back then i wouldnt be so pushy... apologies, and my best wishes Rick
  • 14 2
 Never had an issue with my -1.5° headset. Very happen with it and doesn't creek like the Cane CREEK angleset.
  • 6 0
 Same thing for me with a 1° and later a 2° converter.
  • 3 0
 My -1,5° headset for the tapered steering tube of my trails bike just works absolutely flawless and is reasonably priced, too!

Keep it up, Rick! It's awesome work you're doing!
  • 4 2
 Cane Creek angleset is every mechanics nightmare as it opens up a guaranteed upset customer who will surely be returning in the following week for you to pic the dirt out of the Shiite design.
  • 3 0
 Man I just bought an m9 and was so worried something was wrong with my frame! Loose headset? Warped headtube? Fork creak? Nope I think it's just the headset! Is there anyway to reduce the noise ? It sounds really bad
  • 1 0
 ...
  • 1 0
 That was a brilliantly awful pun. Keep up the good work Wink
  • 2 0
 Sold my cane creek angle set for a Works Headset -1.5. Couldn't be more pleased. Bombproof for 8 months and still running strong! Had a question on their site and couldn't get a hold of anyone but that's my only complaint.
  • 6 0
 Another happy headset owner.
Had it fitted for a year, no creaks, no issues, no maintenance, no fuss. Great product.
Would have had a n/w ring but 34t stock issues at the time meant i went with the competition.

If the guys could prototype and release a 40t cassette adapter before Hope get theirs to market they'd make a killing. Important tax for the Wolf Tooth one is killer and One-Ups is a 42t so theres at a 40t is in a unique position. But not for long.

Also, deraillieur hangers, lots of different types means complication (at least they are small for storage) but Pilo is a rip-off.
  • 3 0
 I have an agleset in my Sunday and it also works flawlessly, fit and forget.

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Place fist here. ^^
  • 7 1
 Thank you for all of the support guys! Means a lot. Hopefully we have a busy year ahead and will be making a point of providing better customer service and faster responses to emails in the future. Rick
  • 2 0
 Hey Rick, I might be a bit out of place here on PB but, will you ever be doing rings for CX cranks?
  • 1 0
 Sram BB30 Fit soon would be really usefull rick.
  • 1 0
 @Thema - Yes, it is something we would like to offer in the future, doing our best to add new lines as quickly as possible and CX rings are something we have had several requests for now.

@mj46 - 34T will come back from anodising just before the weekend, all other sizes are just being finished now - Thanks.
  • 1 0
 Awesome, your stuff looks really neat, I would love to race one next season! Getting Woolftooth cx rings into europe is a hassle, Absolute Black bases their business on outsorcing yet keeps a premium price...
  • 8 0
 use there chainrings and they work a treat
  • 4 0
 Just so everyone knows this guy makes the only offset headset for old traditional straight EC34 1 1/8 headsets. If you have an old frame, cant (or dont want to) buy a newer frame, then this guy does make an offset headset for your rig to bring it towards modern geo. Throw in a set of offset bushings and boom my old bike is way more modern.
  • 1 0
 I have been thinking of getting one for my 06 M3
  • 1 0
 if you'll order one, use another race crown since the one shipped sometimes is to "soft" (i used a spare that i owned)
  • 1 0
 Ok i'll remember that thanks
  • 1 0
 I thought race's were fairly headset specific. I wouldn't use anything but a works components race on a works headset. Guess you can always keep a spare race from works on hand. I wouldn't use just any though.
  • 4 0
 Gote one (-1°) for my 2008 Intense m3, pairing it with offset bushings ...
Amazingly transformed the bike to a 2012 geometry rig,
never had any creek this or creek that, fitting was super smooth!!!!!!
great job thanks
  • 1 0
 Ditto. -1 on my HDR works flawlessly.
  • 1 0
 Has your M3 got an 1 1/8 headset?
  • 1 0
 yes it has an 1 1/8 headset and it works perfect,
you need to measure the headset lenght if you are going to order!!!
  • 1 0
 Cool thanks for that
  • 1 1
 ..
  • 3 0
 something to be said for midlands engineering, its brilliant and cheap due to the competitiveness in the local area. I have been in it / machining for 18 years and recently moved to the south of the UK, the local suppliers cant match the quality , cost or be as adaptable is the jobbing shops in the midlands. Well done Rick
  • 2 0
 Someones trying to hint at getting hired on ahaha
  • 3 0
 Yes I miss the midlands banter and riding but that's about it dude, life down South is much nicer lol
  • 1 0
 Ha ha yup miss Cannock myself sometimes but wouldn't move back for love nor money lol
  • 2 0
 Had an EC34 headset on my old Evil Sovereign before it got nicked and just put one on my new Sov build - made a gnarly hardtail gnarlier- bugger to fit fist time round but second one was a lot easier. Top quality kit that puts a lot of the big commercial outfits to shame. Hats off to any small engineering business who can make it work - it was hard enough to make it pay when i was in the game 20 years ago so keep it up Rick.
  • 1 0
 I put the Angleset and some offset bushings into my 650b conversion heckler in 2012. Loved it. Then Santa Cruz must have noticed everybody doing this and came up with the Bronson.... Small company on the leading edge. Good job. I was expecting it to look a bit 'garage built', but the headset looked great. On par with cane creek anodizing/graphics.
  • 1 0
 I initially bought a Cane creek angle set and it was awful. Too many moving parts. (yes installed it properly) After hours of fiddling and troubleshooting, sold it. Bought one from these guys and it's been rock solid w/out any problems for 8 months. You guys rock!
  • 4 0
 We just placed an order with them for 10 chainrings. Looks a good future for works components
  • 2 0
 Nice to see how a small company can make such great products at reasonable prices.
Another happy customer here, 3 headsets so far and I agree that a 40/42 cassette ring would be killer!
  • 5 0
 A builder in the UK who doesn't drink tea! Eek
  • 1 0
 Just fitted one of they're headsets this week. Too notch build quality. Really solid. And il have two 40t adaptors the second they roll off the production line especially if they are two or three cogs to spread the load on my 'made of cheese' mavic freehub!!
  • 1 0
 Great stuff I would say the fit and finish on my headset is excellent and above average. Works takes their time to do it right and it shows. I've got 2 seasons on the headset in my Sunday with zero issues. I have a narrow wide and another headset on the way now and can't wait.
  • 1 0
 Since it appears Rick is actively addressed customers in this discussion, I had a technical question for him.

Is it possible to install the Works headset in reverse (rotated 180 degrees for both lower and upper races), thus steepening the head angle?

Thanks

P.S Have now purchased 2 angleset from Works and every transaction has been silky smooth.
  • 4 0
 Hi - Yes, if you rotate both cups you will steepen the head angle - it is something people are doing more frequently now to reduce wheelbase on long bikes / increase the head angle.

Thanks, Rick
  • 1 0
 My 2 degree headset is the reason I've been riding the bike i have for the last 3 years, some people say the parts are too expensive but it's a lot cheaper than a new frame! Nice to see them get some attention, in the UK the press get excited about Cane Creek and ignore the better, homegrown option completely.
  • 1 0
 The 1-1/8" Angleset was absolutely a huge win for me and kept me from having to invest into a new bike. On top of that, its been the best low Maintenance head set I have ever owned. Good Product.
  • 1 1
 I orderd a Headset last week, since then I try to get in contact with them to change my order (from 2° to 1.5°) no chance at al!l, they didn´t react to any mails, no phone number in the internet, no "news" about the order status.... I´m very disapointed... But we will see what happens maybe i will get a headset sometime, soooo stupid that i payed with paypal.
  • 1 0
 Order changed and dispatched yesterday, sorry for the slow response!
  • 2 0
 AWESOME!!! one sentence and every thing is fine! thanks for your very very fast answer today guys!
  • 2 0
 you get a facebook like for this one ;-)
  • 1 1
 These guys need to be better at customer service. A phone number on their website would be great.

Waiting 6 days on an angleset and their website still says "processing" This one part is holding up my bike build!

Bit poor.
  • 2 0
 i've had 3 of their chainrings, and one of their headsets. Proper British engineering at sensible prices. Long may they continue to make superb products
  • 3 1
 Their chainrings is one of the best £35 i've ever spent for my bike, quality products and not dropped a chain since!
  • 1 4
 me too wanting a new wolf tooth chain ring, but after the current one die ... but perhaps a Raceface
  • 2 0
 cikudh why not get another Works one?
  • 3 0
 nice work Works Components! -8 Inch Limited
  • 3 0
 Got two of his headsets, no problems whatsoever. Keep up the great work.
  • 3 0
 William Gilpin would be proud.
  • 3 0
 I love small companies - they are so cool with their stuff Smile
  • 3 0
 I have the slackest big hit in town thanks to these schmoes! Great kit.
  • 3 0
 rick is great to deal with! keep up the good work!
  • 1 0
 Headsets and chainrings, all beautifully solid and lovely minimalist style. If pedals come on line I'll be having a set of them. Keep up the good work fella
  • 1 0
 works angleset worked flawlessly on my glory, cheers. sounds like a great company. good luck keeping up the quality with the demand!
  • 3 0
 bought a headset from them. This is a great small company.
  • 1 0
 Got a headset for my Glory as well as a stem spacer, awesome products. Got the spacer when they first began manufacturing them, love me a high front end!
  • 2 0
 rick built a 3 degree set for my sunday, was a great guy to deal with. I highly recommend works components, awesome company.
  • 1 0
 So I've bought products from works in the past yet over the internet not knowing I literally could have walked 100 metres down the road and collected them myself.. Madness!
  • 2 0
 N/W chainrings!!! been using one of those. just great!
  • 1 0
 So awesome! Love the work!
  • 2 0
 mmm orange ano Smile
  • 2 0
 One word: Cool.
  • 3 1
 I love the Subaru!
  • 1 0
 A company with a Soul !
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