Canyon Begins Distribution in Canada

Mar 16, 2021
by James Smurthwaite  
Inside Canyon

Canyon will today begin distributing its direct-order bikes in Canada for the first time.

Canyon's first foray into the North American market came three and a half years ago when it began selling in the USA in August 2017. This isn't Canyon's first connection to Canada though as it supports Cllctv riders such as Mark Wallace and this year announced its sponsorship of Emily Batty too. More recently, Canyon was taken over by Groupes Bruxelles Lambert earlier this year, an investment holding company controlled by the Desmarais family from Canada.

Canyon will be bringing most of its range into the Canadian market including its full mtb and gravity ranges but it isn't yet able to import its e-MTBs due to issues surrounding batteries. However, Canyon says it is working to get around those issues and hoping to begin selling eMTBs soon too.

Canyon Sender CFR Photo Kifcat Shaperideshoot

Canyon bikes will have to be ordered from Germany directly and Canyon is estimating delivery times to be one to two weeks after running delivery tests with UPS. Customers will have the option to return their bikes to Germany for service but Canyon has partnered with Velofix, a home mechanic service, so that its customers aren't off their bikes for too long. Canyon says, "With Velofix, just make an appointment on-line and a trained mechanic will come to your home or office to inspect your bike. Velofix mechanics are trained by us and have access to the right parts to fix your Canyon bike."

For more info, click here.

Posted In:
Industry News Canyon


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144 Comments

  • 354 18
 Canyon: We're bringing our bikes into Canada but no e-bikes, sorry.
Canadians: Sorry aboot that.
Canyon: You're sorry?
Canadians: Sorry.
Canyon: Eh? Sorry?
Canadians: Sorry, Eh.
Canyon: What?
Canadians: Eh.
Canyon: I have no clue what's going on. F*** it, send them all to America.
America: YEEE HAW! *shoots the e-bikes*
  • 11 1
 This cheered me up, thanks lol lol
  • 2 3
 @danielstutt:
and would y'like to take m'leg as well...
  • 9 4
 god bless America!
  • 32 0
 We say aboat not aboot.
  • 14 0
 As an American, I can confirm the accuracy of this post.
  • 4 1
 The e-bikes shouldn't have been a minority /s
  • 4 0
 @huppe: Letterkenny. *Tips hat*
  • 10 0
 It's true. I saw the whole thing happen from my front porch
  • 5 0
 Who needs ebikes any ways!
  • 11 0
 America: *Slaps top tube of ebike* - You can fit so many cheeseburgers in this thing
  • 9 0
 Americans know E-Bikes go faster with freedom holes in them.
  • 3 0
 @crazyXCsquirrel: i will confirm this confirmation!
  • 60 2
 Nice. Just like vaccines, we get access after US market demand is met...

(Kidding. Well, kinda)
  • 51 2
 Just like vaccines, they need them more than we do......
  • 18 18
 Best thing for the Canadian vaccine program would have been Trump getting reelected lol.
  • 5 0
 @onemind123: With all that land I guess it's pretty easy for Canadians to keep social distance
  • 5 7
 @HB208: in a lot of ways, but I'm still glad he didn't
  • 13 67
flag swellhunter (Mar 16, 2021 at 9:30) (Below Threshold)
 Trust your innate immunity. NK Cells kill this thing - vaccines don't do crap. You'll see in a few months/years when people are dropping dead from massive autoimmune issues associated with the vaccine and subsequent infections by variant strains of the virus.

Listen to German Vaccine expert Dr. Geert Vanden Bossche

www.youtube.com/watch?v=YtHfI00D_s4
  • 1 0
 Just like vaccines, we never get them here.
  • 3 1
 @n00bmtbr you mean to say "Just like Americans, we'll be waiting on inventory that doesn't exist and a website that simply reads COMING SOON with a future date"

They really should refer to the Canyon website as their "Futuristic Fan Page"
  • 2 0
 @pakleni: where I live in Canada this is very true.
  • 1 0
 remember when your parents told you you couldn't have any of the fancy dessert that they bought, because they paid for them? yeah. same sitch.
  • 4 0
 @swellhunter: North Korean Cells?
  • 2 3
 @swellhunter: "There’s abundant evidence that Vanden Bossche has a not-so-hidden agenda. For example, just before the three-minute mark in the video interview of Vanden Bossche by McMillan, Vanden Bossche indicates he’s a long-time vaccine developer. He adds he’s now focusing on vaccines that “educate the immune system in ways that are to some extent more efficient than we do right now with our conventional vaccines.” Clearly he’s got significant conflicts of interest. Therefore he has zero credibility when it comes to advising the public or anyone else about how to avoid negative effects of mass vaccination." - the Defender
  • 7 0
 @swellhunter: @swellhunter: I got my first dose today. Still have not turned into a lizard person. Will check back.
  • 8 1
 @swellhunter: tell that to the relatives of the all people who have died
  • 1 0
 @boozed: her ya go

ehoonline.biomedcentral.com/articles/10.1186/s40164-021-00199-1

if you can understand
  • 1 1
 @HB208: I have developed a new car that runs on dog crap. It's brilliant. I developed it in just a few short months and got it to market quickly with no government licensing required. Oh - by the way there is no warranty and if you have any issues I am immune from liability.
  • 2 2
 @pocketsandcollector: Tell them what?

Like dying from Covid is somehow different than dying any other way? As a matter of fact it is technically more natural than dying in a car accident, a drug overdose, suicide, and more. Why aren't we taking more action to save those lives? Suicides are at all time high because of lockdowns. Where is the outcry?

Who are you to determine the meaning of death and who gets to die and who doesn't?

I feel much worse for a person that takes a vaccine that they were told to take and dies of side effects (220 deaths from Moderna alone worldwide) than a person that gets a virus and dies by natural causes.
  • 1 0
 @swellhunter: There have been 400M vaccines administered. Assuming that 1/3rd of those are moderna (its probably more since J&J was just recently approved), you are talking about like a 1/500k chance of death whereas COVID has about a 1/100 for the general population (greater if you are older). There is no solid evidence that anyone has died from the vaccines though. A 600k people have died in the US in the past 12 months. So yes, COVID is a concern. So are suicides. So are car accidents. Which, conveniently, is why we require car manufacturers to hold certain safety standards... much like the FDA approval process.
  • 1 0
 @HB208: We require seatbelts so babies don't ride on dashboards. No one cares if Bertie the hairdresser goes through the dash as she hits the opposite side of the bridge embankment. She went down on her own terms.

The comparison of a seatbelt to vaccines and masks simply are not the same.
  • 37 0
 The CLLCTIV wants to buy some vowels, but they need the extra revenue to purchase.
  • 25 1
 Incoming 7 - 12 percent price hike
  • 1 0
 Um
  • 34 3
 AWSM NWS!
  • 13 0
 Are you so stoked with this news that you lost control of your vowels?
  • 7 0
 @GeeHad: vowel control takes years to master, and only seconds to lose it all.
  • 24 1
 As per Canyon's website:

"Q: Are there additional costs after ordering?

"A: All prices on our website are net prices. The following additional charges apply: CAD 99 shipping for bikes, CAD 49 for accessories, CAD 29 for the Bike Guard – our custom reusable transport box – as well as an optional CAD 99 fee for delivery and assembly by Velofix. UPS will charge an additional 13% import duty for bikes and between 0 and 18% for other gear. In addition, UPS will charge sales tax depending on your location (GST/PST or HST)."

This means an advertised $1,799 Stoic 3 (SRAM SX) will cost approximately $2,265 CAD shipped to your door if you live in British Columbia (5% GST only). That's about $450 more than an SX-equipped Trek Roscoe 7 purchased from an LBS. A Shimano Deore Kona Honzo will be about $200 cheaper.

www.canyon.com/en-ca/mountain-bikes/trail-bikes/stoic/stoic-3/2660.html?dwvar_2660_pv_rahmenfarbe=GY

www.trekbikes.com/ca/en_CA/bikes/mountain-bikes/trail-mountain-bikes/roscoe/roscoe-7/p/28499/?colorCode=orange_grey

konaworld.com/honzo.cfm
  • 14 1
 I’m with MountainJnky on this one. There are very few companies in any business that want to do a poor job.I think you see such mixed reviews on all companies because, as with any industry, the complainers are the most likely to post reviews. I’ve not owned a Canyon, but you will see these kind of comments about YT. Between me and various family members we have owned half a dozen YT bikes. I’ve had nothing but good customer service from them. If you read the reviews on the internet though, you would think they are not a good company. How many of us Pinkbike readers (including me) post just to say what a good experience we had with a particular company? I would say the same about Specialized. Is there any bike company that is more hated on the Internet forums? I’ve owned a few Specialized bikes over the years and I have nothing but good things to say about their customer service.
  • 32 0
 Internet = Bathroom Wall of Society
  • 1 0
 Good to hear that most people don't have problems with them and it's just haters.. I've been looking at YT for a while, daydreaming about when I can actually afford a trail bike, and I was wondering if the value for the money was worth the alleged trade off of bad service.
  • 3 0
 @imnotdanny: I've had a Jeffsy since 2016, every time I reach out to YT to help address something (three times), they are prompt and to the point. I don't get the criticism. When the SRAM brake recall occurred, they traded me up to Ultimates, no cost delivered to my door within a week.
  • 1 0
 @Boughey: there's a big difference between YT-US and YT-CAN completely different operations and customer experiences
  • 1 0
 @plyawn: Seems weird that companies have different operations for US and Canada, why not just have a North American operation? I think it would make more sense.
  • 2 0
 @imnotdanny: I'm fairly certain that when foreign goods go through the US and then get sold to Canada that both sets of duties end up in the landed price. You need a shipped directly to Canada route to avoid that. So a North American operation would still require a Canadian and US division. I could be wrong but in the past I unknowingly ended up paying "made in china" duty on a product that I purchased from the US, and I'm sure that product was already being sold at a price that included American duties.
  • 11 1
 They actually have bikes in stock according to the website. They might be the only bike company in the world right now who does!
  • 38 1
 Give it 5 min lol.
  • 13 0
 Canyada
  • 5 0
 CNYD
  • 1 0
 You got Canyoned
  • 9 0
 Next month- CANYON: Our bike prices will be rising in price by 8-12% due to.. uhhh.. COVID costs
  • 7 1
 no no no come on now. Brexit.
  • 10 1
 With a 20% markup. All news must include a 20% markup in 2021
  • 8 0
 It’ll launch already marked up so they can mark it up later
  • 6 0
 @DizzyNinja: We got mark-ups on our mark-ups boiiii!
  • 7 0
 @DizzyNinja: yo dawg, we heard you like mark ups, so we marked up your mark up so you can have a mark up while marking up.
  • 9 0
 I like the stock, I mean company
  • 8 0
 Am I missing something? Isn't the point of having the "Canadian distribution" to not have all those import fees/tariffs/etc?
  • 2 0
 They still pay them if they are selling local, they just roll them into the price you see
  • 1 1
 Canadian distribution does not mean Canadian warehousing. They have just worked out the details to start shipping from their German warehousing to Canadian addresses. From the article: "Canyon bikes will have to be ordered from Germany directly and Canyon is estimating delivery times to be one to two weeks after running delivery tests with UPS."

As a side note, from my experience with UPS, the bikes will arrive looking like the box has been rolled there from Germany.
  • 4 0
 can't wait for everyone to see how much they're actually going to cost once they land in Canada after all the taxes, shipping, inferior currency and duties are added in, we will all see quickly that it costs MUCH more to import into Canada than virtually any other country in the world
  • 7 3
 Everyone against DTC companies make LBS sound like they worship you when you walk in the door. I was loyal to a local shop, buying my kids bikes, my wife and I bikes as well as upgrading as we progressed as a family. Countless times when something broke or needed repair I would get "it'll be 4-6 weeks for service" or " you should have brought it in in feb when we were slow"

I've lost months of riding my DH bike waiting on parts and service. I've had to hack together repairs on my kids bikes because "we don't sell professional level tools" My daughter needs a new bike as she out grew her last but when I ask about when they will be available I get a big open mouth breath and a shrug.

No more! I now have all the tools I need to repair my family and friends bikes, have gone with Direct To Consumer brands to make up the cost of the tools and will never look back.

Local bike shops treat us like its a privaledge to get service and sales from them.... they can all go Bankrupt as far as I'm concerned.
  • 8 3
 Those prices are pretty damn nice though. Torque carbon xt $5900. Feeling a touch of regret panic buying a nomad a few weeks ago now.
  • 7 1
 Don't feel bad mate. Had a torque for 6 months, spent 2 of that at canyon. Bearings are gash for wet riding too. Rear frame alignment was that bad the rear wheel would work the 12mm axle loose every run...
  • 5 1
 @toop182: Shouldn't be a surprise. Canyon has a shitton of problems and they know it.
  • 2 1
 @toop182: Classic Canyon quality!
  • 4 0
 @toop182: Thanks! That does actually make me feel better although very unfortunate for you.
  • 5 0
 Unfortunately, this price does not include shipping, duties, tax, etc. Once you add it all up, it's comparable to your LBS.
  • 2 0
 @brumos: so its not actually a canadian distributor they are just shipping to Canada? That would be a nightmare with warranty stuff
  • 1 2
 @brumos: If it’s like YT, the bikes are shipped from within Canada so you’re only paying the 5% tax in most places, plus a shipping fee.

Bike shops mark up bike prices almost double what they pay for wholesale. These direct to consumer brands definitely don’t offer you wholesale prices but it’s still cheaper than what any LBS bike of same spec will cost you.
  • 2 2
 @poundsand: BUT at your LBS you have the ability to get it dialed in, fitted for you. ALL the bikes i serviced from Brand-to-Consumer were terrible because it was the customer that got his suspension etc "adjusted".

Most people see the amount they save but forget the Service you get on your local dealer, that you have someone to talk to. It takes sometimes months with said brands till they get back to you. So if you want quality go to your lbs and get some sick bike there.

And you can't just take the "half what i pay for is what they payed for" rule for everything. Take the lil goodies your shop might give to you for free because he wants this bike to be YOURS. Some brands are even more expensive to the shop than you think.
  • 4 0
 @poundsand: My LBS charged a bit more for the bike, but they give me great service and free maintenance. Plus we had a few beers there last night while they tweaked my derailleur.

Canyon has never invited me in for a beer.
  • 1 0
 @mick06: They're just shipping to Canada. I expect Canyon is using its U.S. distribution arm located in California.
  • 2 0
 @NatusEstInSuht: Nah, they're shipping from Germany.
  • 3 0
 @poundsand: ...it's not like that. Shipped from Germany via UPS / shipping, taxes, 13% import duty....

www.canyon.com/en-ca/customer-service/faq/?fdid=sf-canada-faq-taxes-and-import-duties
  • 3 0
 @robinjessome: And don't expect those "great folks" at UPS to give you any break on brokerage fees or shipping.
  • 1 0
 @hypa: I learned very early to avoid the major couriers at every opportunity. I always use Canada Post or USPS when dealing in North America. Royal Mail if coming from the UK. I've had some success with DHL on international items in the past.
  • 2 1
 @poundsand:
Bike shops mark up bike prices almost double what they pay for wholesale

No they don't.

Parts/accessories yes, bikes no.
  • 1 1
 @poundsand: "Bike shops mark up bike prices almost double what they pay for wholesale."

That is 100% false.
  • 1 1
 @juanny: yes they do.
  • 1 0
 @poundsand:
No, no they don't.
  • 1 1
 @juanny: pretty much all retail is marked up 50% or more from cost. How do you think they manage overhead and all of the "sales" and bro-deals?

Of course no bike shop/manufacturer, or employee, will admit this.
  • 1 0
 @m1dg3t: you are absolutely right that there is of course markup, that's how it works at every stage of any supply chain. But 50% isn't double.. double is 100% and that's what poundsand is saying for bikes, which is wrong.
  • 1 0
 @juanny: Even 50% markup is wrong. That is just not how much margin shops make on bicycles.
  • 1 0
 @abayers: yep, differs by brand and if it's brand to store direct, or brand to distributor to store. IRO 30% would be fair margins.
  • 4 0
 They forgot to put the disclaimer in that your neighbors will probably find it pretty suspicious having a random guy come over every 2 weeks to "fix your bike"
  • 2 0
 Some guy in Germany had a police raid in his house because of Canyon
  • 5 0
 The service in Germany is extremely poor. One can only advise all Canadians to use other brands.
  • 1 0
 Uhhh, order a bike and have it in 1-2 weeks. How’s that possible? I’ve been wanting a new bike for six months now and not a single manufacturer has what I want. I’ve been waiting on SRAM for a dropper since December! Also be warned, when a “investment or venture capital firm” owns something it’s all about cutting cost and making bigger margins for return on that money put at risk. No telling what you’ll end up with. Could be poor CS or or promises not kept or garbage. Not saying that’s what will happen but my experience has been that’s not uncommon
  • 1 0
 When you are a big company you have pricing and buying power. When I got to my LBS that is a Trek dealer, they still have plenty of bikes. I'd imagine it is similar for Canyon. A dealer near me also said Santa Cruz is a bit easier to get in right now (probably not the Nomad, but yeah). Small companies get reamed because it is harder for them to get the attention of SRAM and Shimano.
  • 1 0
 I want to qualify what I’m saying, I’m not intentionally dumping on Canyon. I agree with what a lot of what have said which is not many people leave positive reviews. I like the idea of saving by buying direct from a manufacturer. What caught my eye was order a bike and have it in 1-2 weeks. I almost wanna order one to see if it’s possible. TO Canyon, I’ll order your top spec today if you’ll guarantee I’ll have it no later than March 31 OR ITS FREE!
  • 2 0
 It's definitely possible when they're in stock. I got a bike from the UK to California in 4 days, and that was with dhs which isn't known to be great. Guaranteed canyon is already sold out until late 2021 at this point.
  • 1 0
 I've had 2 Canyons (Strive and Spectral) and zero issues with either of them. As far as delivery goes it has a lot to do with timing. I bought my current bike last fall and had it in 3 days, but I've also seen lots of people waiting on bikes for a couple months.
  • 1 0
 Can't hardly buy a Canyon bike in the US as it is. Bikes are sold out for months at a time and when stock comes back in they are sold out within hours. Seems like a great idea to expand your selling area when you can't even service the markets you have.
  • 1 0
 Nothing like supporting your LBS ! this operation will fail within 6 months. Velofix are the last to get parts that are not even in good supply with the LBS .. I work in a very busy shop and deal with this every day.
  • 1 0
 LOL delivery time estimated to be one to two weeks on top of the year and a half that it takes them to actually build the bike..
  • 3 0
 I wonder if UPS will charge brokerage fee
  • 1 0
 Canyon Take after commencal !!!! Going with lambert is a mistake , why would you add a middle man Open a store , bikes will sell
  • 3 0
 looked at the CAD prices and they are not cheap bikes.
  • 2 0
 There not cheap cause they used a Canadian distributor . They add 30 percent
  • 11 8
 Poor Canada.
  • 4 1
 Overhyped!
  • 2 0
 Who is hyping canyon?
  • 3 1
 I'm not your buddy, friend!
  • 2 0
 I'm not your friend, guy!
  • 1 0
 @GBangShredder: I'm not your guy, human!
  • 3 0
 Rubbish bikes.
  • 1 0
 So does this mean I can have my fixer get me a Stitched 720 across the boarder?
  • 2 0
 Mostly out of sizes now.
  • 2 1
 Does Canyon's Enduro range still come stock with that hideous G5 stem?
  • 2 1
 I'm curious to know who their supplier is for square wheels
  • 3 2
 Isn't it Grand that Canyon is coming...
  • 1 0
 Lame that you can’t but the canyon stitched model on the site
  • 1 0
 Does it matter? Nobody will be able to get their bikes anyhow.
  • 1 0
 Read as: “Canyon bikes can now be pre-ordered in Canada”
  • 1 0
 FNLLY CNDA
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