Shortly after publishing my review of the Canyon Sender
, in fact, a few days later and the next time I rode it, I cleaned up the battered bike and spotted a crack. I mentioned this in our weekly Skype meeting and Mike Levy mentioned the broken bike in his Good Month, Bad Month
article which caused a stir in the comments.
Canyon collected the bike via courier, and within ten days I had a new frame, replaced under warranty in my hands. Now, warranty turnaround speeds made by somebody with an @pinkbike
.com email address may get priority (and I hope this isn't the case), but my experience was a positive one. For years, I have believed that any frame will crack given enough abuse (I have broken plenty of bikes), the make or break for brand loyalty comes down to warranty speed and service, in this case, Canyon has come out on top.
Here's a copy of Canyon's email to me, explaining their analysis and testing procedures: