Updated: Fox Recalls Certain Float X2 Shocks

Nov 2, 2016
by Pinkbike Staff  
Fox Factory Holding Corp. today announced that its filing of a voluntary recall for certain bicycle FLOAT X2 shock absorber products due to a potential failure hazard has been approved by the CPSC.

Consumers should immediately stop using bicycles with the recalled rear shock absorbers and return them to the place of purchase for a free repair. Consumers unable to return their bicycles should contact Fox for instructions on receiving a free repair.

FOX Float X2 shock review

FOX has learned that under certain conditions, some bicycle FLOAT X2 shock absorber air sleeves can rupture due to the increase in internal air pressure which occurs during shock absorber compression. Fox has received seven reports of the shock absorber outer sleeve rupturing. No injuries have been reported. In response to this information, FOX is conducting a voluntary recall that involves all model year 2016 and some 2017 FLOAT X2 bicycle rear shock absorbers sold both individually and installed on YT, Giant, Pivot, Intense, Ibis, Scott, Trek, GT, Knolly, Norco, Rocky Mountain, Diamondback, Morpheus, Foes Racing, Orbea, and Canyon full-suspension mountain bikes and frames.

The solid black or black and gold FLOAT X2 shocks have an air sleeve construction. FLOAT X2 is printed on the external reservoir connected to the blue compression and red rebound adjusters that have X2 and RVS laser etched on them. Recalled shocks do not have a “250 psi max” label directly under the air fill boss on the outer sleeve of the shock. A full listing of all recalled shocks and bike models can be found at http://ridefox.com/recall#brandsmodels.

For more information visit: www.ridefox.com/recall

Fox toll-free at 855-360-3488 from 8 a.m. to 5 p.m. PT Monday through Friday.
Email: recall(at)ridefox.com

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297 Comments

  • + 282
 Now that's shocking news!
  • + 69
 Left me feeling a bit deflated.
  • + 125
 I hope Fox can rebound from this.
  • + 98
 This shocking turn of events is too much to absorb
  • + 64
 it'll blow over..
  • + 16
 I'm compressed about the whole issue
  • + 47
 There's a lot of pressure to address this quickly.
  • + 22
 That was explosive news................
  • + 121
 Certainly a stroke of bad luck. They're going to get a high volume of complaints
  • + 82
 They may struggle to see eye to eye with disgruntled customers who feel shafted
  • - 54
flag OnionRing (Oct 12, 2016 at 14:20) (Below Threshold)
 Calls for a Tantrum.
  • + 26
 A suspension is placed on a suspension
  • - 47
flag islandtees (Oct 12, 2016 at 15:03) (Below Threshold)
 ..
  • + 27
 Fox no longer Floats my boat...
  • + 37
 This will dampen Fox shock sales.
  • + 9
 @islandtees: I'm sure they'll rebound.
  • - 42
flag nicoweiss (Oct 12, 2016 at 15:31) (Below Threshold)
 it may rebound too much and the designer get thrown out of the front door...
  • + 9
 Bet that put a damper on things for a few people
  • + 10
 I'm sure Fox will have to twist lots of knobs to get this problem dialed in and get floating again... It really let the air out of my confidence in Fox when i think about it.
  • + 10
 They just didn't want to cause any friction
  • + 17
 I hope they get to the bottom of it, at this rate I'll have to spring for another one
  • + 16
 A year and a half of product recalled, you'd think they could've Kashima this coming.
  • + 44
 I hope fox can talas when the replacement shocks ship out.
  • + 21
 Just a Note, but in a Galaxy of product recalls, I think Fox will rebound 7 fold
  • - 19
flag NoahColorado (Oct 12, 2016 at 19:10) (Below Threshold)
 I CAN see this being a big issue, KNOB something that'll blow over soon. It's possible a few riders may say "that's the last time EYELET them have my business."
  • + 12
 It is good to see that Fox has sprung into action to resolve this. Hopefully it won't cause a sag in sales...
  • - 2
 I agree it is good they have reacted so quickly, hopefully they can use all of this compression to avoid clanging off rock bottom and blowing out. I just hope their share curve can rebound from all the drama...
  • - 6
flag pioterski (Oct 13, 2016 at 0:05) (Below Threshold)
 Read this and felt like I've lost all the air for today. I feel blown out and dampened. I don't know if I can set everything back up and rebound to good moods again. It will require more than just a few clicks.
  • - 4
flag snagnot (Oct 13, 2016 at 0:13) (Below Threshold)
 @Turnburn36: wouldn't that be stiction?!
  • - 4
flag addatx (Oct 13, 2016 at 2:39) (Below Threshold)
 Certainly dampened my morning
  • - 5
flag Chewbiker (Oct 13, 2016 at 3:27) (Below Threshold)
 I'm recoiling in shock!
  • - 2
 I dyno how this could happen!
  • + 3
 Wonder if Rockshox will piggy-back on this...
  • + 0
 i think the adjustments needed to fix it are already dialled in
  • + 2
 I'm glad they've chosen to sleeve no stone unturned to fix the problem.
  • + 33
 Oh for fox sake
  • + 1
 @speed10: they will be avenged seven fold?
  • + 3
 Gonna cost big hucks to fix this
  • + 0
 @triplegmoney: We will have to Hail to the king
  • + 1
 Its a sag news
  • - 6
flag Callum-H (Oct 23, 2016 at 20:22) (Below Threshold)
 I hope we can Carry On, not have any Nightmare s, and leave this So Far Away. This may leave their reputation Trashed And Scattered, but with many Unholy Confessions, this may free them from being Blinded In Chains, I think if they can recover it might just leave them A Little Piece Of Heaven. If not then I'm sure their Afterlife will be sweet, what with all their Critical Aclaims...
  • + 0
 They were rabbit quick to address and hopefully not tortoise slow to repair.....
  • - 1
 And that's why more companies should be testing there shit under real world riders not just pros that can make anything look easy. Nevermind I guess they just did...
  • + 5
 I hope the repair is Fit 4 a king.
  • - 2
 Someone took a direct route to Hoppyness.
  • - 3
 FUX SUX
  • + 0
 This Recall has hurt my travel plans.
  • + 83
 First the Samsung Note 7, now the Fox X2, what's next to blow up?

Your guesses below ---->
  • + 249
 Trump's campaign Wink
  • + 213
 ur girlfriend on a lonely weekend
  • + 52
 The hype surrounding Commencal.
  • + 2
 @hamncheez: bazinga lol
  • + 101
 if trump wins, Syria, Mexico, Russia, north Korea, swiftly followed by the USA and in that order
  • + 19
 @strasznyzbigniew: Hopefully one of his arteries.
  • + 183
 @strasznyzbigniew: "Wrong. My campaign, it's never been better. It's a great campaign. The best campaign. Many people are telling me this. Shocks getting blown, that's just locker room talk. I know fox, I know rock shox. They're just fat faced pigs. I'm going to get a special prosector to investigate these recall emails."
  • + 9
 @cuban-b: that's deplorable!
  • + 32
 @cuban-b: for some reason i never get tired of these trump spoof rambles
  • + 3
 The NSMBA and Teflon Bond. Wink
  • + 13
 @adrennan: because you can't make this shit up. it writes itself.
  • + 2
 The trump tower Allahuakbar
  • + 1
 @hamncheez: Oh snap!
  • + 8
 Pinkbike after Specialized puts pinion on enduro :p
  • + 4
 @cuban-b: can't upvote you enough! Great summary.
  • - 8
flag hazbazmtbmonkey (Oct 13, 2016 at 9:26) (Below Threshold)
 @metaam: or his head. by a sniper.
  • + 4
 @hazbazmtbmonkey: really? ? ?
  • + 2
 @hazbazmtbmonkey: I've been looking at the ads in the back of Soldier of Fortune, nothing from any female Mexican Islamic fundamentalists as yet.
  • - 2
 Hillary's email server
  • + 1
 @larr: well you've made your way on to a watch list now.
  • + 1
 @cuban-b: @cuban-b: you think I could sue Foxs fat-ass pockets over this?
  • + 50
 Do i get this correctly that they forgot to put 250 PSI MAX label? Remedial plan being putting the sticker on and shipping the product back?
  • + 12
 My interpretation was that it seemed like just the way of identifying the shocks that weren't made correctly. The problem sounds like the engineers screwed up in the pressure vessel design for when the shock is at full compression, not initial compression.
  • + 3
 @VTwintips: That's like saying the engineers messed up the design for when the brake gets really hot, but not when its cold.
  • + 3
 @WrenchRy87: Care to posit a better explanation for this recall?
  • + 1
 @VTwintips: I don't know the details of the issue, but from what I read I'd say the seal couldn't handle the pressure differential the shock was advertised to hold. 250psi is around 17.2 bar, so a 16.2 bar differential to atmosphere is apparently within the seal's limits, while 19.7 bar differential (300psi in the shock) is not.
  • + 1
 Just the way of identifying the bad ones. I just called about mine. Only advise, stop riding on it ASAP, await further directions once CPSC approves a plan of action. I assume we'll have to send them all in for an air canister rebuild.
  • + 7
 @WrenchRy87 : I doubt the issue is when there is 250 psi though. I bet its more like 600psi or whatever number the pressure reaches when the shock is compressed all the way.
  • + 1
 @VTwintips: Very true, good point. Guess it depends on the compression ratio like in an ICE cylinder.
  • + 1
 @WrenchRy87: they said the failure mode was the air can splitting in the article. I agree, their fix will be to include the 250psi max disclaimer on the product, not add material to the can.
  • + 1
 @VTwintips: 250 psi will be max user adjustment and the failure will be based on compressed pressure including heating effects.
  • + 1
 @ermoldaker: Makes sense. Failed pressure vessel design though ... ouch.
  • + 1
 @VTwintips: yeah it's not cool.
  • + 48
 Someone must have blown one up in a spectacular way at rampage practice.
  • - 4
flag nicolai12 (Oct 12, 2016 at 17:49) (Below Threshold)
 This is inaccurate. Fox knew about issue in advance of Rampage and has been frantically working to replicate conditions in lab before public notice. @BoneDog
  • + 41
 maybe they got help from samsung on this design
  • + 32
 Good on Fox to recall this for safety rather than brand-saving. *AHEM CC
  • + 5
 Exactly! Cane creek is garbage. Just got told I had to spend 300$ on a shock that failed under warranty.
  • + 28
 Thanks, Obama.
  • + 14
 You could also blame the Mexicans on this one
  • + 9
 @zede: i blame Rosie O'Donnell
  • + 3
 It's the Clintons and their ass grabbing Weiner parading BS.
  • + 1
 @meSSican: ...what? lol
  • + 22
 250psi max ? It says maximum 300psi on their website.... And I'm running mine at 270, guess I'll contact the reseller
  • + 16
 Pinkbike should investigate what is really going on!
  • + 4
 Damn that's a lot of pressure. I'm running like 130 hahaha
  • + 1
 i am sure volume bands have an impact on this, what size shock, what bike it is on etc. There are so many variables in this kind of stuff.
  • + 2
 @MTB-Colada: I could do without Vernon's hyperbole on this one. Thanks.
  • + 1
 Is it that the shocks without a 250lb sticker are mechanically dodgy OR is it just that they are missing a sticker saying 250?

Quite a big difference!
  • - 1
 @Travel66: my guess just missing the sticker. They are protecting themselves against stupid
  • + 1
 @Travel66: I have a feeling it is more than just the sticker, especially with warnings of massive failures on those units.
I called them yesterday and they said basically 99% of the shocks out there don't have the sticker so it may be something they just started doing and everything before those is bad? Just speculation though.
  • + 0
 I am concerned too, I am running 290 psi since June with no issues so far.
  • + 2
 @Nolan17:
Well I really don't know what to say. I have the original manuals for the 2016 shock. Fox have gone back and rewritten the 2016 online manual to say 250 lb limit and not the 300lb limit it says in the original manual.
It also now says only max of 5 volume spacers instead of 6 in original for my size shock.
What's really odd is the biggest shock (10.5") has seen its max number of spacers reduced to 4 and it was 8 before.
  • + 1
 wow...that is quite the failure.
  • + 1
 Wow how did that happen on a Speci Enduro of all bikes?
I would have thought more probable on a Dh bike. What air presuure did you have? Rider weight kitted? Park riding, multiple huck to flat?
  • + 11
 @tp806: Wasn't me.. But it looks lite way to many spacers to me. Think the enduro should have a 2.5 stroke giving a max of 3 spacers according to Fox... I count 7 on that photo..
  • + 6
 @lenmerderdenfer: Too many volume reducers for stroke length resulting in crazy air pressure at full compression and canister wall failure. Riders fault for sure!!!!!

WARNING: Do not remove the internal red spacer limiter and under no circumstances use more than the Fox Factory specified quantity of volume spacers for your shock absorber.
  • + 4
 well he shouldnt have put 7 spacers in there!
  • + 2
 @nicolai12: exactly, but the red spacer is new (from 2017 I think). I've seen several talking about putting more spacers than fox say in the shock.
  • + 0
 @airsoftesneeto: why not?...if he had the largest air shock he was allowed to put 8 in before fox changed the limit to 4
  • + 2
 @Travel66: The max. number of spacers is directly related to stroke travel - this document should have come with the unit and should have been read by user before stuffing X2 with volume reducers.

www.ridefox.com/help.php?m=bike&id=556#tuningwithairvolumespacers
  • + 1
 @nicolai12: I'm well aware......but as fox has changed the max number of spacers table in the online version of the 2016 Manual people Wouldn't have known if looking at the paper manual or the earlier electronic version of the manual

it's weird they cut the largest shocks capacity to 4 from 8.....

As it is I have 4 in mine and was going to max it to 6 allowed, goodthing I didn't because the limit has been changed to 5....where was the announcement?
  • + 2
 @Travel66: announcement will be out when consumer protection agency okays the recall and can distribute new air sleeve. Fox PR and customer interactions has been horrendous and I'll bet it'll be slow
  • + 1
 @nicolai12: That applies to the US......what about the rest of us? FOX has said nothing about how they are dealing with us
  • + 0
 @Travel66: Funny my 10.5" X2 came from factory, on july, with the chamber full of spacers the orange ones, and in the box came a bag with same number of spacers...
  • + 1
 Looks like it ruptured right on the machining mismatch near the fill valve. Obvious stress riser if you've dealt with it previously.
  • + 1
 @rpl3000: @Travel66 @FCX250 This is new www.ridefox.com/2016/content.php?c=floatx2recall

Not sure why they haven't made additional public statements - seems crazy to loose the trust of your customer base over this. I would call and request they send out something simply as a update. Such a great shock - I hope things progress rapidly.
  • + 2
 @FCX250: my 2.75" travel X2 came with 4 orange spacers which was specced for my bike. the manual said i could increase that to 5. My shocks come back from the recall with a thicker air can and only 3 bloody spacers in and a bit of plastic and a few o rings that stop you putting any more spacers in. Well i didn't like the shock with 4 in so I've f*cked that off and put 5 back in. It never blow up with my old air can so ill risk it with the new one
  • + 13
 It's sure to dampen their sales
  • + 10
 Good practice to recall flawed product. Maybe other suspension companies should take notes, ahem ahem rockshox.
  • + 5
 What product? Reverb?
  • + 23
 People don't recall flawed products, they recall dangerous products. There is a difference legally speaking.
  • + 3
 @zutroy: you are right. Although I wonder how violent the rupture of the air sleeve would be. Would it be enough to cause bodily harm, it wasn't stated in the article. Safe to assume it would blow off your balls? RS had seals that popped out of their forks which arguably could cause harm while out on the trail. Don't think they recalled any of those products in the past. It probably also depends on the net of products that failed.
  • + 1
 @someguy101: If they're issuing a a recall with CPSC they think there is a change of injury and it's widespread.
  • + 6
 @zutroy: The injury doesn't necessarily come from the rupture directly though, It could come from the result of riding gnar with no rear spring unexpectedly
  • + 0
 SR Suntour is particularly bad at recalling products too. Those guys just suck all around
  • + 1
 I would guess that the fox sustainig team reviewed the shock design. Assessed risk, severity, frequency of occurrence etc. If it is a systemic design flaw where the user can put in more spacers than the design allows and there is ambiguity in the packaging and labeling then a recall or field action is a logical decision.
I wonder which poor person at fox has the CAPA for this and what level of governance the CAPA gets subjected to (every engineer loves a CAPA... ).
  • + 11
 It's probably also catch fire...
  • + 10
 funny this is coming in at the end of the season
  • + 9
 At least it doesn't spontaneously catch on fire.
  • + 8
 Who's running over 250 PSI!? I run mine down under 170 and I hardly ever bottom out
  • + 8
 Aaron Gwin and big boys would be my guess.
  • + 18
 Depends on what bike/suspension linkage you're using.
  • + 14
 You watch GoT? Picture the Mountain on a bike. That's who.
  • + 0
 I just put a Vorsprung can on my Slash, running 270psi...
  • + 2
 Fat asses like me.
  • + 8
 This can happen if you case a landing and then immediately front flip out of it!
  • + 4
 I've been riding the piss out of mine for the last 6 months. Asking me to stop riding immediately is like asking the birds to stop singing. When FOX decides to send me a new one I'll stop. Until then, I can't wait to see this thing grenade! Ride on!
  • + 3
 Same here, I got mine Dec '15 so it is certainly of the earlier variety and have 1000miles on it and it is still just lovely.
  • + 1
 Glad others feel the same way about continuing to ride as long as we don't over inflate or use too many volume reducers. This shock has really allowed me to rip at new speeds and levels of confidence. Guess it could use a free air sleeve service though this winter B)
  • + 7
 Was going to call fox about this. Then I realised I'd just returned my note 7 :-)
  • + 7
 Oops ;-)

Glad my X2 has a coil wrapped around it.

No recalls please
  • + 3
 Considering this shock has been on sale since around early to mid 2015 - well in Australia anyway, we tend to be a few (hundred) years behind the rest of the planet - this would seem like a huge number of items to be replaced (assuming that they all need to be changed).

If so, I wonder how long Fox expect people to be unable to use their bikes for, and if the max PSI does become 250, what they will do for those that need to run higher pressures. Whereas my pressures should be ok (just), I can't swap to a coil easily.
  • + 3
 So here is what happened to me. I did have the canister twist and pop off twice. It basically just lost pressure but luckily didn't damage the seals. So I think I might have been the first when talking with them about it because this happened months ago. I only run 160psi, but it happened at the bike park after big drops. So all I did was make sure the seals were ok and twisted the canister back on and pumped it back up and everything was ok til it did it again. I finally sent it in to fox and they 'warrantied' the shock. Not sure exactly what that entailed, but I believe all they did was add a small allen screw to hold the canister in place like the 2017 models because I used to be able to twist the canister by hand when pressurized and now I can't.
  • + 1
 I have the 2017 model and can unscrew the canister easily, no allen bolt holding it in place.
  • + 5
 Anyone have a photo of where the "250 psi max" label is actually supposed to be?
  • + 1
 It says under the air valve, and I just checked mine and do not see one, but am not exactly sure where a sticker would fit based on that description so I, too, am after a picture.
  • + 1
 I talked to them and they said it is right at the valve, and when I asked for more specifics they described it as being 'right there' basically and that 99% of the shocks out in the wild will not have that sticker.
  • + 1
 @mikekazimer: Thanks Mike! I have been searching the net for such an image.
  • + 2
 From another site:
"As it currently stands, there have been seven reported incidents of the air can rupturing on affected FLOAT X2 rear shocks. No injuries have occurred as a result of the damage, but it’s clearly an issue that Fox Racing Shox wishes to address. The solution for the issue is to take your shock to the point of purchase to have a free replacement air can fitted. The new air can has a few differences, including thicker walled aluminum, and an additional grub screw to stop the outer sleeve from rotating."
  • + 2
 Let's be clear. I have a Fox Float X2 from 2016. I use around 170psi. in the shock. Am I really at risk of having a sleeve failure or not? Or is this instead just a bloody sticker change in order to save Fox from lawsuits because people are overfilling the air chambers and not reading the user manual???
  • + 1
 This will put a damper on my riding time. Seriously, more info please. I have a bike that runs at 250 PSI and one that runs 150 PSI on affected shocks......What's the critical psi where this garbage fails at? How much does psi increase under compression?
  • + 1
 Can't they give a much more defined statement? Rather than just some guy from customer service saying "we recommend not using it due to certain conditions".... which are? Got mine last monday, installed it but haven't even tested it yet and this comes out.
  • + 1
 I run about 210 in mine and the can blew off about 2 months ago after 9 months of riding. Put the can back on and its been riding just fine. My LBS called Fox and they said they had never heard of this happening. I knew that was BS but thought it was funny.
  • + 1
 Yes, that BS, I have been in contact with Fox on the exact same issue... My air sleeve continues to rotate as well, and they told me it was a warranty issue. (Have not had it fixed yet though)
  • + 1
 The real bummer is it looks like they will only allow 250psi after they have a fix. No more 300psi which blows. I'm running 280psi. So either I loose some weight or I get a coil Frown bummer. I was loving this shock. It's money.
  • + 3
 earlier this year I was sitting around 130kg (without gear on). I was running 280 on my HD3. I threw in the max number of volume reduction bands and now run around 245 and it feels great. I've also lost 5kg which has helped also.
  • + 1
 you could toss in another ring and likely drop your tension
  • + 1
 @chrisingrassia: Yes ... but then you are really changing the mid and end point ramp significantly .. the Nomad already has a healthy ramp at the end.
  • + 3
 When you do get a coil stay far away from the Cane Creek Double Barrel Coil. You think blowing up on the trail is bad, mine blew up in the garage when I turned a frigging knob. Sent it in to cane creek thinking "ok, this sucks but they will fix it. American made product god bless America.."

Spoiler alert, they didn't. They said it couldn't be fixed and wanted $300 to replace it, but they could never really tell me any thing I did wrong. They just said "misuse" and that I turned it past the stopping point. Let me assure you I didn't. So since they couldn't tell me what went wrong I refused to buy a replacement. $600 down the toilet, only rode the damn thing 4 times.
  • + 1
 @MoDobbs: what do you think happened? Did you research it and find anyone else anywhere that had a similar problem?
  • + 0
 @chrisingrassia: I know what happened, the ccdb coil doesn't have a hard stop for the lsc adjuster. I was dialing everything back to zero for a new setup and spring. I turned the Allen key 1 and 1/2 turns and the climb switch blew out of the shock. Stripping the hell out of everything on the way out.

I can't find any evidence of anyone else having the same thing happen, but two local shops here in SLC said their quality is awful. Something I should've known after owning an inline a few years back.
  • + 2
 @MoDobbs: brutal, that is just a bad design, they need to step up!
  • + 1
 @MoDobbs: Yes this has happened to me as well, there is no hard endpoint at all. All I did to fix it was to put an allen key in the end and push and turn at the same time and I got it to thread back on. If that does not work, take it to a shop that can decompress the shock then they can push and turn and get it back on.
  • + 1
 @Andrewlunka: that's an oddly simple solution.
  • + 1
 @chrisingrassia: simple solutions are often the best. Remember the problem is that the screw has been unscrewed too far. Cane Creek should have put a stopper on this, but they didn't. If you are able to get the screw back on the thread again, problem solved, the shock will work fine. Just remember how many turns you are at, before it is fully unthreaded. But if you strip the thread, that is another story. PS I took it in to VOR sprung and they told me how it works
  • + 2
 @Andrewlunka: seems too simple though for MoDobbs to make it such a big deal
  • + 1
 @Andrewlunka: trouble is the blowout stripped the climb switch out of the shock body. Cane creek had my shock for two weeks and deemed it irreparable.
  • + 1
 We have had a few of the air cans "untwist" on customers resulting in the air can exploding, poor design, as if the valve gets caught on shorts, or bumped, can twist right off, it's only a 4mm amount of movement in the keyway, with no seccondary locking keyway.
  • + 2
 @aushred yes this is also a part of the issue - relative location, frame design and schrader location. This will be addressed.
  • + 5
 Someone text the rampage guys before the shit hits the fan, please ? Smile
  • + 1
 Thanks for ruining many of us Northeastern mtbers season fox!!! Also I don't know how I feel about ever running this shock again after this. How do we know that you have it right this time? I've had my air can blow off the shock, but not blow up. You should offer customers the choice of a rebuilt float x2 or the dhx2 coil shock at the very least. Weak sauce Fox!!!
  • + 1
 7 out of over 7,000 sold have failed.....do the math. The fix sounds legit to me. Thicker can for the very few riders over 250lbs and a set screw. My son is only150lbs (15) and the shock as been flawless for almost a year. Sending it in to Fox next week for a service an the recall.
  • + 1
 @CodeBlue: that's great to hear, but I hope the turnaround is quicker than 3 months. It's already been over 1 month. My air can shot off the shock hitting my linkage, but didn't blow up. It's the part where the end of our season up in the Northeast was cut even shorter due to the fact that I couldn't mentally trust the shock. I contacted fox today to find out how to send it back and with one week left to ride Highland I will send it after this week. I have always ridden fox's stuff as I like the ride they give, but paying $600 for a shock I would expect a little more from them. Either way I'll have a kinda brand new shock for next season. Hope everything works out good for your son and yourself.
  • + 1
 @trueeast: I am glad you and others were not injured. I am no Fox fan boy but think they way they handled the issue was very professional. Owning up to it and making it right.
  • + 5
 Wonder how may have actually failed?
  • + 1
 Seen a lot of these air cans at Rampage the last few days too, oh dear Fox !

Basically all shocks before September 9th have been mislabelled? Or the max psi on the shock is 250psi, wonder how that is effected with tokens also..?
  • + 3
 It sounds like it is more than a mislabelling to me, but i am basing that on the 'stop using immediately' but that could just be the lawyers talking?
  • + 1
 FUCK me! This is hands down the best shock I've ever ridden on, but I've only had it since March, and now this is gonna be the third time it's gone back to Fox. It was delivered to me with a blown compression knob seal, then a couple months later the rebound knob seal blew, now the recall. JEEZUS
  • + 1
 Glad to see that other peoples have same issues. I send it back 4 times to Fox last two months (a lot of issues with rebound knob and air leakage). And for the fifth time (recall), I negociate an exchange for a Coil DHX2, IMO it will be a lot more reliable than Float X2.
  • + 1
 Okay Fox... I'm still waiting... you tell me "don't ride it" I respond, "so your basically saying the shock I bought from you is an overpriced paper weight that you have no plans to replace." You then say, I can't comment on that. Please wait for a public announcement.... well it's been over a week. It shouldnt take your engineering department that long to solve this issue. Considering by the sounds of things, not all of the X2 has an issue. My patience is running low, and in my personal opinion, the credibility of such a powerhouse suspention company lies much more on just that of your products. So far I'm not impressed with your customer support.
  • + 1
 i called fox righ now, and they dont have some news about it, just told me to keep the shock out of frame and wait for new information , what F*^$% ? how long i need to wait with no rides ?
  • + 3
 I got the same info when I called, but they also clarified they have to wrap up the whole process with CPSC before they can go through with the recall.
  • + 4
 @cgdibble: i was told to send mine in, and was given a reference number, then sent a call tag
I was also told that they're trying to get them done in 2-3 days
The procedure I was given was to go to ridefox.com/recall, and to put the serial number in. Once you do that it will tell you if yours is on the list, and if it is it tells you to stop riding your bike, and to take the shock to a local dealer.
It also give you the reference number.
At this point you fill out the service form, and where it say 'comments', you put in 'Recall', and your reference number.
After you fill that out you get a message saying that they're respond within 24 hours.
It only took an hour or so to get an email containing instructions on how to send the shock to Fox, and another email from UPS containing the call tag
  • + 1
 @YoKev: Thanks for the info. My bike (with the x2 on it) was stolen last week so I suppose I don't have to worry about it. I hope I have the shock serial number written down somewhere in case someone tries to send my now stolen shock back for the recall. I plan on checking my paperwork, etc. for it and hopefully being able to provide that to fox so they know it is a stolen item.
  • + 2
 My shock got recalled but I did race on it all year and never had a problem still believe that the x2 air is the best shock I've ever used
  • + 2
 Feck man I hope the fix is as good as the exploder because my girl and I put these on our nomads a couple months ago and are really happy with them. They are so smooth.
  • + 1
 SERIOUSLY! If not I will keep the exploder, I put one of these on my Bronson and it's a whole new bike.
  • + 2
 So don't ride your bike for an undetermined amoint of time.... lol right. Wonder if this is rated to the air cans popping off on some of them.
  • + 1
 Meant to be getting a new Canyon Sender this next week, I wonder whether it'll mess that up..... or whether the newer shocks are ok....
  • + 3
 Ruhroh, guess i have to go check for a Max PSI label when I get home.
  • + 3
 Can I stroke it before I have to send it back!?
  • + 4
 Whoops
  • + 0
 My Canyon CF 7.0 Was already returned for a Warrenty fix after a few frame threads and a bolt went when riding fort william. Been waiting 2 months and this has slowed Canyons terrible service down even more! GUTTED.
  • + 2
 My Vivid Air for sale just went up in value. Thank you, Fox! I have recalled X2s on my trail and dh bikes. You suck, Fox!
  • + 3
 Thoughts and prayers to those who have tried to sell an X2 recently...
  • + 1
 Stop using it but we can't saw when you can get it fixed and start using it again. That sucks for me now I have no shock for one of my bikes.
  • + 2
 This isn't good news! It's a shame such a high end, highly talked about shock is being recalled Frown
  • + 1
 Thanks for the link. So the decal was not the only difference. Good news for people like me who got the newer model.
  • + 2
 Great, my level of stokedness for getting one early just got slightly obliterated.
  • + 1
 same man haha three rides in to
  • + 3
 Spoke to Fox.......they indicated to IMMEDIATELY stop riding on it
  • + 1
 Of course they did. Liability torts would demand nothing less.
  • + 1
 If you put 2 and 2 together, I'm thinking Trek Slash 29 deliveries with this shock are being delayed because of this. I know mine has been.
  • + 1
 I would expect Slash29 X2 off a different production run due to slight adjustments with compression going on 29r
  • + 2
 Hmmm...Suspension Product of the Year, huh? Weird
  • + 1
 Friend's X2 failed today. Pop and stiffened up. Make it eight reported. His was purchased individually.
  • + 1
 i guess they made the can to thin for weight savings. just make the dam thing out of Ti
  • + 0
 When the Hell is Fox going to tell it customers what's going on?!
I'm missing prime riding because of this and no info other than don't ride your X2 isn't cutting it!!
  • + 1
 I'm guessing not an issue if you stay under the 250psi limit. Cool that fox is doing a recall just to be safe.
  • + 1
 I will have to keep riding it what other choice do I have, spend 500 on a new shock WTF
  • + 1
 Call fox -
  • - 2
 additional information on these suspension issues........my CCDB air seems fine! as is my Pike which I swopped out my CTD for..... FOX WTF! ur charging premium prices and not backing it up with the product!..... how about we dont just throw out a new year model every year?... and we design, develop, test and build a new product then release it, instead of just releasing it coz its time to!
  • + 1
 Please! Cane creek is the biggest shit pile. If I didn't throw it in the garbage they would probably still be trying to tell me how my DB inline is just fine, and they just burned me again on a 4 month old ccdb coil. Not to mention they don't allow anyone to service their stuff. But yeah you save $100 on an inferior product with no back up and keep thinking your are wise in doing so.
  • + 1
 I made a thread for people to post info about the recall in.

www.pinkbike.com/forum/listcomments/?threadid=194360
  • + 1
 So 2015s are OK? or they are recalled because they were shipped before 9 Sep 2016?
  • + 1
 Yes. You can determine if your MY is included using 4-digit code on air can decal
  • + 2
 so if you go past 250psi it will explode? am I reading it right?
  • + 33
 They mean if you weigh more than 250 lbs you are going to die. Probably of a heart attack.
  • + 3
 @skidrumr: They just send you back the same shock with an auto defibrillator.
  • + 1
 @skidrumr: SAVAGE
  • + 1
 Now i know the reason that my shock blew it's air canister off!! it was a fault after all!?
  • + 2
 *user error
  • + 1
 @chrisingrassia: totally user error. 100's of miles on mine with no drama.
  • + 1
 @MoDobbs: I've got about 1500 on mine, but that doesn't mean others haven't had issues. Just because you personally haven't had a problem doesn't mean the product has no faults. World doesn't revolve around you, brother! Wink
  • + 1
 @chrisingrassia: I've heard of 3 issues, all with WAY too many spacers and/or 250+ psi. The world definitely doesn't revolve around me but logic and common sense definitely plays a role in this whole thing
  • + 1
 @MoDobbs: totally agree. I saw the MTBR picture of the guy running like 8 or 9 spacers. who exploded his can. Such a great example of why recalls happen is because of douches like this who can't follow simple directions.
  • + 2
 So...does this mean further price drops on X2's in the Buy/Sell section?
  • + 2
 Does it heat up and catch fire...?
  • + 1
 Nobody wants their bladder bursting!
  • + 1
 Anymore news on the Float X 2
  • + 1
 Been waiting on one of these since July 15th... Im so sad
  • + 0
 Then you are either very stupid or you got that free pony express shipping. I ordered mine august 5 and got it within a week.
  • + 1
 @MoDobbs: I had to wait for the 2017s to become available. Thanks for the sass tho Richard Cabeza.
  • - 1
 thank you all. all I hope for is that FAUX SUSPENSION Marketing team is reading all those comments. Gentlemen it is a pleasure.
  • + 1
 Those guys are a bunch of knobs for not dialing this in sooner.
  • + 1
 Product of the Year, amirite?!
  • + 1
 Thanks for the free service Fox. iHeart my Fox X2 Float.
  • + 2
 WTFox??
  • + 1
 This shock is on my son's bike and he rides hard. Wonder if it is safe?
  • + 7
 based on current information it is likely to be unsafe
  • + 1
 The above article is pretty explicit. Contact bike retailer or contact fox with four digit code
  • + 2
 I say let's find out, you can always have another son but this bike season is drawing to a close. Best not to waste valuable fall riding. #priorities
  • + 2
 @MoDobbs: your medical bills and all liability is now on you. Good luck with that partially removed calf or leg. Don't do it
  • + 1
 @nicolai12: jokes on fox, I already hit my out of pocket maximum with my insurance for the year. I laugh in the face of danger!!! Lol
  • + 1
 Thought you said he had no problems with it?
  • - 1
 So all that has changed is a "label" that lowers Fox's stated (in their tuning guide) max air pressure by 50psi? They recommend starting pressures around body weight.
  • + 1
 Does Shoks could exploit? What does the Fox Say??
  • + 0
 so i was just about to send mine off for a end of season service, will the recall take care of that for me? Big Grin
  • + 2
 ha! Mine is at 115 hrs of its 125 hr service interval! Bummed about it but it may be convenient in a sense, depending on how Fox handles the exchange process.
  • + 2
 @cgdibble: I have air can damage from a crash. Thankful for this notification
  • + 1
 @nicolai12: Now if only there was a recall on my '15 Pike so I could conveniently deal with that scratched stanchion lol
  • + 1
 @cgdibble: haha yeah! Been there...glad she didn't grenade me though!
  • + 1
 How come Gwins never failed....Or did it?
  • + 9
 his shock basically just looked up and realized the jersey says GWIN and got its shit together !
  • + 0
 I'm running 350lb in mine and was just noticing today that it is making some odd noises...
  • + 5
 Before the warning the limit was 300lb
  • + 7
 that's your own fault homeboy. Read the tuning guide....Jesus Christ. Dudes like you who are probably forcing Fox to do stuff like this because you can't follow simple instructions.
  • + 1
 @adpeters82 how many spacers are you using in there?
  • + 2
 @xeren: probs 9, seems like a tuning genius. 350lbs psi good god man.
  • + 2
 what a bottom outer
  • + 1
 2 months happy riding with this shock and now have a bad issue.. ????
  • - 1
 Yeah as if I'm gonna send back my two week old 17 x2 cs because its missing that sticker? i think ill pass and continue riding until more information comes out.
  • + 0
 I think the inventor of the Fox X2 is brother of the inventor of the samsung galaxy note7
  • - 1
 What does the Samsung galaxy 7 note have in common with me? We both blow in your moms hand! Lol
  • + 1
 Fox with Samsung note 7 made in the same factory?
  • + 1
 Thats blown the air out of me
  • + 0
 Can't help but wonder what else Fox has up their sleeve(s)...
  • - 1
 lol they are pulling a cane creek. Everyone got toooo hyped about the shock.....than they started to make mistakes.
  • + 1
 both of these shocks are similarly complicated to make, i'm not surprised
  • + 3
 No, cane creek lies to your face that everything is fine(MY14 ccdb inline) or better yet states they don't know how it happened but it must be your fault (MY16 CCDB Coil CS) Fox issues a recall and says "going through the proper channels give us a few days" and on day two everyone loses their shit.
  • + 1
 For fox sake!
  • + 0
 new bombing ISIS Crew :v
  • - 1
 Should have got a coil x2! Air shocks can suck my balls. Hahaha!
  • - 2
 FOX THAT YOU @SS
  • - 3
 hahaha, first fox product ive bought in 5 years as i wasn't convinced of their engineering skill and this is what happens.
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