NS Bikes issues voluntary recall of 2009 forks

Mar 14, 2009
by NS Bikes  
photo

We have determined that there is a potential for the steer tube to fail due to a possible fault in the heat treating process. This is not an inherent design fault, but a problem with the manufacturing and it is impossible to judge which forks are effected until they break. As we had almost no problems with the 2008 models, we would like to keep our good name and minimize risk for our customers. We are very sorry for any inconveniences that this may cause.

-ns-bikes.pinkbike.com

Author Info:
ns-bikes avatar

Member since Mar 13, 2009
101 articles

83 Comments
  • 100 1
 Props for them to address this issue and not do anything shady about it
  • 38 1
 definitely agreed!! a tad inconvenient but very honest and up front of ns to let everyone know. afterall, which company hasn't had to recall something at one point or another? heres to hoping nobody was hurt with the defective steerers!
  • 41 2
 its real nice to know they care about the riders and not about money so much... i know a good handful of companies that something like this would happen and they wouldnt do sh!t about it mega props NS
  • 29 3
 I'm not saying they don't care about the riders... but more than likely liability and reputation are their primary concerns.
  • 57 3
 i bought a fundamental 12 minutes ago... this sucks
  • 16 2
 ha ha dude i fell sorry for you my friend just but one tre days ago and im gonna tell him he will not belive thislol
  • 8 19
flag juan0724 (Mar 14, 2009 at 7:14) (Below Threshold)
 I'm pretty sure you can't sue bike companies because its a extreme sport that your willing to take part of. It's like skydiving if the parachute doesn't open and you die your family can't do sh*t.
  • 12 1
 ^^^

Actually if you can prove "A" company knew about "a possible and or likely" fault and didn't try to warn customers you can easily place the liability on them.
  • 10 0
 on top of that, the guys that beat on their forks, get brand new ones now! its worth the wait... go get your new forks guys and enjoy brand new parts!
  • 3 0
 to triptex yes its true but a company can easily say the rider put too much stress on the forks or something like that, maybe if you get enough people with snapped forks then they might have a problem which is whats going on now and that's why they decided to solve it this way since it would be cheaper than having a bunch of people claiming money and then they will get a bad reputation, anyway it's good NS did this although i don't ride mtb.
  • 5 7
 Probably explains why I saw some guy take a serious faceplant last week
  • 3 0
 i just lold at what "mtbkr123456789" said there, unlucky:P but it is good that they actually told people before everyone gets a broken nose from the forks snapping..
  • 3 0
 by the way, i dont know if u guys know, but some time ago RockShox also did a recal on Domains cuz of steer tube, contact RS for further info
  • 0 0
 To juan0724, often in cases like this a materials engineer will be brought in to determine the method of failure. In this case, if the failure was determined to be caused by a manufacturing error in the heat treatment process, the company could not place the blame on the rider for riding too hard. As for NS, I think that it's great that they are addressing this issue early on. Hopefully all the people riding these forks find out about the recall.
  • 0 0
 I think these are much better than the 2008 seires..Smile
better style, better geometry.. ahh i love itSmile
I'll get soon an ns fundamental(blackone)Smile

A NS Metropolis Owner
  • 0 0
 makes me so warm inside
  • 17 4
 This is serious way of managing a bike company. Well done guys. A NS Holy owner
  • 7 4
 NS stuff smells shit, guys...
Yeah, tey kinda care BUt...
I live in Europe, Ukraine, the most of NS products
goes to Poland, Russia, Ukraine etc. near by...
Here the every third frame of 08 series had an issues such as
crack near head tube, crack near seat tube...
These WITHOUT some heavy street riding...
So what for to sp[end 350-400 bucks, or 500+, as they fooling you at US
for a frame that you'll evetually have to change, prove that it's isn't your fault...

Do not let yourself caught with fashionable design and weight!
NS is not about quality.
Buy Dob frames, Blk Mrkt frames, Identiti forks these are tested, reliable, though with super weight and design without any strenght losses.

NS makes shit, that's why they make it look they care about.
I_M_O.
  • 0 0
 I never knew about that, but I agree with you in that there are other opptions available in the market costumers can actually rely on as they've been tested through and through over the years. I am currently riding a 24'' Flow Drift, but I wouldn't mind a P66 frame or any Blk Mrkt bike at all.
  • 2 1
 That's bullshit
I know a lot of people, that have a NS bike and all of them are happy.
Why should NS give a crash-warranty on their products, if they break immediatly?
In west-europe there are a lot of people with NS bikes and I haven't heard anything bad about them.
NS IS about quality, did you ever ride one? so shut up and don't talk unqualified bullshit!!!
NS has been testet for years and they never had any big trouble with their products.
  • 1 1
 it seems like ns just dont test their products, every batch of items should be tested prior to distribution, the tests should include loads that the items will be put under when biking, this just proves that they havent been testing and inspecting all the stuff theyre producing, i dont know what you guys think but it doesnt fill me with confidence
  • 0 0
 They do test their products, on their website(or old one) they had pictures of stuff that had been tested etc etc
  • 0 0
 if they tested theses forks properly there wouldnt have been a recall, it was probably because so many people were ending up in hospital!!!
  • 0 0
 They dont know which of the forks were effected by this, so they might have just not tested ones that were..
  • 0 0
 Its good of NS to recall them all, but i know loads of people who have had problems with NS stuff, they do just try to make it to lightweight, which is fair enough but when it comes to spending that much money then you dont want to have to replace it within 2 weeks
  • 0 0
 If they tested every fork that went out then they would have to pay someone to test them and pay for machines for the person to use to test them. And then they'd have to pay for more factory space to keep the machines and more adminstration to deal with more staff and more machines... etc.
Would you rather pay even more for your fork?
  • 5 1
 O love all these "Oh it's so nice of the company comments", now if this was kona all you little peckerheads would never let them live it down!!Who owns who!
  • 1 2
 yeah for sure, if kona or marzocchi (an 08 or 09 recall) everybody would say the company sucks and should have better quality control

however with this company its great they're trying to get it fixed, even if they could of just never of had the problem if they had better QC
  • 0 0
 Nazi...intresting)
Though of my opinion about NS I hope none of their owners have to deal with mentioned issues! About Surge - I was about the Suburban one Wink mentioned issues I've seen ONLY with those...
I wonder how's new Blk Mrkt Contraband fork rides!
Insane weight, perfect geo, innovate tech like inner aluminium tube...
1.220 kg - only thing that the dropouts should've been less "lightened",
+ 50-80 gramms and it's perfect, cause for now it isn't grind-capable as I understand(...
  • 1 0
 The NS doesn't have to do anything with my username ;-) I just realized it later what it can mean,
I'm North Shore Greg Big Grin
  • 1 1
 mr duv If you are willfully doing something where you may injure yourself, it is extremely harmfull to the fabric of society to sue the company that wants to facilitate your having fun. Every time someone is sued EVERYONE loses some freedom. CARRY YOUR OWN LIFE INSURANCE if you do dangerous things. If you can't pay don't play.
  • 0 0
 all the part are getting is more expensive when you buy light parts all they are going to do is brake. sure the hayse stoker ryde is heavyer but it will hold out for so much longer. i recentlly bought a bike it came to me with w.t.b duel duty rims sure they are heaveyer but the next time i case a jump i know that i have tuff,strong rim i can trust!
  • 0 0
 OMG, that's just not true.
Look at the price. I got a surge 08 for about 300EUR. It's a good frame, it is tested ( there are proofs for it ) it's not very light, but not heavy either and has a nice geometry.
Every hardtail freeride bike that is as good as the Surge is more expensive or about the same.
For example Transition Vagrant or DMR Exalt.
You never had a NS, so don't jugde about them. I just got my surge and I'll test it, but it looks really nice and solid so far. You can read a lot of bullshit in the internet, but I haven't found anything bad about NS bikes, except that NS is the appreviation for Nazi in German Wink
But you can't judge about something you don't even know.
  • 3 0
 I find it amusing that this is about a product recall & it has everyone giving props to NS

LOL!
  • 4 1
 good of NS to let the customers know about the fault
  • 0 1
 Have seen a lot, ridden, seen them broken personally, seen a LOT, a huge amount of, info on the net about their quality.
And the price is ovverrated extremely, just look at the CnC prices - I'd better buy the LAST frame, which quality and geo are superb, rather than NS... Majesty - 2.2 kg, internal head tube gusset??)) C'mon! Heard that already in 08...
If Alexander Belevsky rides Majesty, it doesn't mean that it's bullet proof, it means ha is sponsored by NS and got undeniable technique, you've got the same?? I doubt...
  • 6 2
 Are they made in China?
  • 7 17
flag deadwaki (Mar 14, 2009 at 5:11) (Below Threshold)
 off course they are made in Asia, just like 99.9999% of bikes. Intense is handmade USA and they come with bent seat towers or uneven chainstays...
  • 6 0
 that is the most untrue statement you could ever say about intense szfetbb.

Instead of slander, know what you are talking about. If you had an intense with issues, they would have given you a brand new one no questions asked. Their stuff is flawless 99% of the time.
  • 8 2
 and btw, not 99.9% of bikes are made over seas. Its probably 60/40. There are plenty of companies in the US hand making frames here, there are plenty of guys up in canada hand making frames, there are plenty of guys in the UK etc hand making frames.

Don't slander for no reason. cough foreigners cough (have you ever actually been to America or Canada?)
  • 3 0
 Saying its 60/40 is a little out there. More around 90% of bikes are made overseas. Maybe, the amount of companies might be close to that, but bikes are different. When you look at the big 3, Specialized, Giant, and Trek, all but a few HIGH end bikes are made overseas by these three. These three's sales of bikes alone can probably account for 60% of those made overseas. After all, Giant ownes the mass majority of the bike industry. Then consider WalMart, Target etc. that are pumping out bikes from overseas.
  • 5 0
 guys guys guys, does it really matter where they are made that much... props to ns for being honest and a lot of lucky guys get to trade in bashed up forks for some nice new ones for free
  • 2 3
 actualy intense does crap from time to time, that was the reason why polish distributor ceased contract with them - quality issues... somehow he has no probs with Sant Cruz sales department... I saw myself an out of symetry seat tower in a brand new M3. When U pay to a company from the list of top 3 most expensive bike manufacturers ever U expect things like dont happen
  • 0 0
 actually intense operate to a 5% tolerance (which is quite large actually royce uk will detroy one of their hubs if it is more than 5 microns out even on the outside surface which doesnt affect the performance at all) on there stated angles/lengths so this could have easily happened.
  • 0 0
 I know you were joking, but then what about easton. They make baseball, football, softball, snowboard, bike, surf, race car tubing, tubing on its own, mtb parts etc.
  • 0 0
 szfetbb stfu i would say prob close to 85-87 % of bikes are made over seas........ i can think of at least 3-4 Canadian companies that hand build(welding painting ext) in house, Dobermann, Commencal, devinci, i know there is one more but the name escapes me right now.......ive lost track of how many USA companies make all their stuff in house....
  • 1 3
 And by 60/40 I'm not talking about cheap bikes. I'm talking about high end hand made non robot made frames. Of course walmart quality bikes are made over seas... but for the bikes 3k+ are generally made in the country they are in. IE usa is usa, canada is canada etc.


Now szfetbb, if you had a concern with intense you should message them and talk with them. I doubt you guys really tried to. The entire face a 100% made in the usa company dealing to the rest of the world... its a big thing for a small company to do. The Intense stuff we have here in the USA are top notch. Up there with foes, and way better than most specialized, gt, Norco etc frames.

Fact is they probably got tired of dealing with people like you, and either sent you junk, or ceased contact to begin with.

Ntm you can't expect machine type consistency with hand made frames. If you had any issues, I'm positive intense would have dealt with it, but how you talk, why on earth would they deal with someone like you. Its a shame foreigners outside of america are even able to purchase these frames as many of you guys don't deserve it with the bashing you send towards the USA. Get bent.
  • 4 0
 NWray: Since when was Commencal a Canadian company???
  • 0 0
 Aren't they in the uk or france?

I'm guessing he thought french canadian. I have no clue where they are from. Learn something every day.
  • 1 0
 Commencal bikes are made in Andorra.
  • 2 0
 FYI: NS Stuff is made in Taiwan.
  • 0 0
 ya maybe out of the total amount of decent bike companies out there, 6 in ten companies are made in taiwan and the other four are made in different country (U.S, Canada, U.K....). But out of those 6 companies who are made in taiwan, they are responsible for 90%+ of the bikes sold every year cause they are the companies like giant, trek, specialized, and now even rocky mountain.... p.s i have had multiple encounters with flawed intense frames.
  • 1 0
 And now for all ladies and gentlemen who like to pick words and feast on them like a ghoul on 200 pound dead corpse - MY DAMN POINT WAS THAT THERE'S NOTHING WRONG WITH THINGS MADE IN TAIWAN OR CHINA!!! maybe 2008 & older marzochis... but that's not the asian manufacturer's fault...
  • 1 0
 i never said it was a bad thing, man. It's just how it is.
  • 3 1
 nice I'm happy because I have ns rns 2008Smile )
  • 3 1
 take my hat off to them, good of them, niceone !
  • 1 0
 I like the forks though, there hot. I agree the company is doing a great job, for the customers and for themselves.
  • 1 1
 i wonder wats go wrong but they look prity kool didnt marzzoci have a problem with the 08 forks
  • 0 0
 every company has had a problem with forks at one time or another. Just how it is. Same with cars, computers, heck even chicks makeup can be recalled.
  • 1 0
 would this affect the forks on an 09 NS Holy???
  • 1 0
 no, the OEM forks on complete bikes aren't affected by this recal.They are perfectly fine, only the 09 RNS and 09 Fundamental and recalled
  • 1 0
 it's Polish Company, nice ;]
  • 2 5
 all these bike companies making parts that are too light.
the only person who suffers in the end is the guy paying for the shit. whether its from an injury from breaking the part while riding, or waiting with no bike to ride while the warranty takes place. funny thing is, the people buying are the same people driving the industry to make the stuff lighter. stop it.
every bike company going right now is guilty of it. for the money people are paying, its retarded that it only last a season or less even.
demand better, longer lasting parts. who cares if it weighs a few grams more. take a poop before you ride.
35 lb downhill bikes? ha good luck
lightweight dirt jump bikes and dirtjump parts. thats just asking for trouble
  • 1 3
 this is one of the best posts i'v seen in a while
props to you
pod
(post of day)
  • 4 0
 the arguement isn't too light. its too weak. if they can make a fork just as strong and a few grams lighter...why not. and also, you can make a heavier fork much weaker. or just as strong but with the same possible flaw such as heat treating....which would end up still breaking. and why not drive the industry for better technology. its not just weight. its a whole cluster of different variants that will control our final product. strength, stiffness, weight, aesthetics. and why shouldn't the companies design for US
  • 0 0
 i agree with a bit of what you say.
but, although you can make something just as strong a few grams lighter, that's not whats happening, things are getting a lot lighter,and weaker, there's no doubt about it. companyies are well below the line of reasonable weight/strength in most cases.
and steel forks are not heat treated like aluminum. the raw tubing is, but not the final product after its welded.
And i doubt the problem is just in the middle of the tube like halfway down the fork leg, or steerer tube. And that means a different kind of defect, like a weld or a machined area. something they'd rather blame on the tubing maker than their design itself
  • 0 0
 "35 lb downhill bikes? ha good luck
lightweight dirt jump bikes and dirtjump parts. thats just asking for trouble"

No-one advances thinking like that.
  • 0 0
 my bike is all stock and its lik 32.6
  • 0 2
 This may be a little off the wall, but I wonder if Pinkbike would be willing to research the percentages of where bikes are produced. I'd really like to know....PLEASE PINK BIKE
  • 2 1
 shit aye
  • 0 0
 oh im glad i didnt bought one of theme i bought the 08 RNS
  • 0 0
 dang i just bought a NS....
  • 0 0
 Does anyone know if the NS Holy 09 has these forks?
Thanks
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