PNW Components Announces New Lifetime Warranty on All Products

Jan 6, 2021
by Daniel Sapp  

PRESS RELEASE: PNW Components

PNW Components announced today that their products will now be covered under a lifetime warranty.

PNW Components says they strive to develop products that will stand up to the test of time. The brand will now cover both current products as well as future products under the limited lifetime warranty as PNW is committed to serving customers for the lifetime of their products.

bigquotesWhen Emily and I started the company back in 2015, we wanted to create the most customer-centric brand in the industry. For us that means treating our customers like we’d want to be treated, and creating reliable and affordable products that also look great. We're ecstatic to follow through with this vision and offer a lifetime warranty on all of our products to existing and future customers. We truly are here to give our customers the best experience possible.Aaron Kerson, Co-Founder of PNW Components

For more information, visit: pnwcomponents.com/pages/warranty

PNW Components Loam Lever



83 Comments

  • 119 1
 Did they just confirm my next dropper?
  • 40 0
 If I read that post correctly I would say so.
  • 17 0
 I don’t even need a new one, but I do need a new one that will last a lifetime!
  • 5 0
 They did. I'm joining you too.. Looking to update my no name post! Was already a fan and this seals it
  • 2 0
 The fact that my existing droppers are apparently also included in this is so freakin' cool! Not that I ever expect issues. They seem to be bomb-proof so far.
  • 62 12
 This is pretty cool. But considering the warranty doesn't include "wear and tear items or colors/materials that degrade over time", I'd probably never have an opportunity to use that warranty. And I don't believe you can get a cartridge from their online shop, you need to send it back for service. Good marketing move, but I'll stick with One Up for the quick user-rebuild.
  • 13 1
 Props for saying this. Can't agree more. Their service department can be a pain to get a hold of as well.
  • 38 1
 I just had my 1.5 year old Rainier replaced due to an issue with a cartridge, and let me tell you it was the best customer experience I ever had: I had a new dropper on my bike in 4 days - a replacement was sent my way right after contacting the support team, and all cross-border shipping costs have been covered. Keep up the good work, PNW!
  • 2 0
 @ex3mst: That is pretty awesome. I wonder if their cartridges are covered for 2 years instead of 1, as I would think that situation would fall under the "wear and tear" described in their warranty.
  • 12 1
 e13s new Vario already has a lifetime warranty on the cartridge and is user serviceable. If the cartridge blows, they just send you a new one. RE: warranty on wear and tear items - it is a bit ridiculous to expect that along with a reasonable MSRP. We consumers need to be realistic about our expectations - everyone wants light, reliable and rock bottom MSRP....and immediate responses from support. Then we throw fits online when we dont get it our way. Somethings gotta give.
  • 1 0
 @ex3mst: that is good news. Close friend had nothing but problems getting a hold of them in 2019 which is why he switched.
  • 1 0
 I have had a great experience as well. My Cycled Rainer 27.2 had some sag so I sent PNW an email and they replied the next business day offering to ship me a cartridge or for me to send them my post for a rebuild. I chose the latter and they covered all shipping and it is on its way back to me right now.
  • 1 0
 @Bikedude666: Surprised to hear this. I have a full PNW set up on my bike and the customer service was amazing when I reached out.
  • 1 0
 @unicornmtb25: same here. I had a warranty issue recently, and I received some of the best customer service I've ever experienced.
  • 39 1
 Let's get real, "wear and tear items" shouldn't be covered under ANY warranty really. The fundamental purpose of a warranty is to protect against premature or abnormal failure or manufacturing defect. Wear and tear is inherent with the use of a product. Imagine trying to warranty guitar strings because they broke after two weeks of solid touring. You'd get laughed up the creek. Anyway, PNW just won their next customer.
  • 3 6
 A dropper shouldn't be disposable. I get that there is wear and tear, but come on there is no reason a dropper shouldn't last near forever. Companies should support the wear and tear considering what most of us are paying. I think companies should cover all parts almost all the time. If I crash and destroy my post that's on me, but otherwise that post should last the lifetime of the bike.

It is comical the level of "durability" that is seen as acceptable in MTB.
  • 2 1
 @RonSauce: Hmmm... I don't know about that. Just imagine how many times a dropper post cycles up and down. It will eventually wear, and reach it's end of service life at some point. What would be cool if PNW offer one or two cartridge replacement say within 3-5 yr. time frame as part of the warranty.
  • 7 0
 @RonSauce: Think about how often a fork needs service in order to stay working properly. Now remove the bath oil and put it right in the path of flying dirt and rocks. Ain't no way a dropper's going to last forever. Ain't no way ANYTHING on a bike is going to last forever. We beat the tar out of these things. It's comical that anyone would think stuff ISN'T going to wear out.
  • 1 1
 @RonSauce: Coming from an automotive perspective you are not considering how sophisticated MTB technology is. Forks are often triple adjustable or more, that level of sophistication is only seen in high end racing equipment that has a very similar life to MTB components.
  • 1 1
 @daswolfman: you guys really think forks cycle as much as dropper posts? You think the level of "sophistication" in a dropper is much different from what's in an office chair? Air springs are cheap and very unsophisticated. Im not saying a dropper should never malfunction, but that almost every malfunction should be covered under warranty.

Forks are a completely different story, try to stay on topic.
  • 3 0
 @RonSauce: Try taking your office chair outside in the heat, the rain and the cold, pelting it with dust and rocks and mud and see how long it lasts. Then take it back where you bought it and try to get it warrantied.
  • 1 1
 @eicca: when you spend $400 on an office chair they will rarely give you trouble if you call them to replace a part like that. If you want to go bash something with a rock and try to get a warranty thats on you. For what top of the line posts cost they should have full support.

Just because you have been oversold on the "tech" in a dropper post doesn't mean I have to be.
  • 1 0
 @RonSauce: I can promise you a fork cycles an order of magnitude at least more than a dropper. My Fox transfer has been reliable for years so maybe you're just not buying the right one?
  • 1 0
 @daswolfman: my guy, I dont know what conversation you're reading. Forks are sophisticated, understandably expensive, and fairly durable. Forks work their asses off. Forks have nothing to do with droppers.

I've had good luck with droppers personally. What I'm saying is for the simplicity thats involved in droppers and the crazy high price that every company should have decent support.
  • 10 0
 Definitely would be my next after market dropper with that warranty!
  • 7 0
 damn i would be sad that my Bachelor post from almost 3 years ago isn't included in this, but it's been totally flawless so i may not even need a lifetime warranty!
  • 1 0
 "current and future products" You're covered too, should you ever need it.
  • 9 3
 Wear and tear items (cartidge/keys/seal/bushing) are not included in the warranty, so what more really goes wrong with a dropper?
  • 5 6
 @mammal: you're new to droppers, aren't you?
  • 7 0
 @mammal: That describes most of the parts that make a dropper.
  • 3 0
 @whitebirdfeathers: Correct, aside from prematurely blowing a cartridge, which was already covered under some sort of limited warranty, I'm not sure what you'd actually use this for. Maybe it would be more useful for their other bits, like levers etc.
  • 3 0
 @Weens: No, not at all. Just pointing out that for their dropper posts, there doesn't seem to be much to go wrong outside of "wear and tear items" in the first place, which may affect your perceived benefit of this extended warranty. Get it?
  • 1 0
 @mammal: PNW sent me new keys and seal kit for my 2 year old Bachelor post free of charge. Maybe not something that always happens as mine was having some other issues too that we were trying to troubleshoot, but suffice to say that those small wear parts are incredibly cheap, if not free, from them.
  • 1 0
 @zhendo: Yeah, that's great. They sound like they go above and beyond in a lot of cases.
  • 8 0
 Confident statement. I like it.
  • 6 0
 Had my fights with a "lifetime warranty" claim...

What does this means, in pratical ENGLISH please.
  • 6 1
 It's warrantied for the life of the product,the day it dies the warranty is over.
  • 1 0
 @rideonjon: ahahha

Your comment remembers how Motordealer (Kona Distribuitor for the Iberian Peninsula), started when my beloved Kula cracked, 1 decade ago...

Of course I wouldn't expect to have full waranty on ALL parts, but I would say this waranty on a Lever, is something!

Bikes should have more reability.
For example, brakes on cars... I just replace pads and disks!
Brakes on bikes, are like...uhhhmmm are those Sram Stuck Master Cylinder Piston brakes, yes it is....were!
  • 8 2
 Best news to drop in a while.
  • 5 1
 I was feeling a bit down this morning, so it’s great to see such up-lifting news! I hope lifetime warranties will now be on the rise!
  • 8 1
 Still rebranded TransX?
  • 4 0
 Yes, but that's OK. It's a good product, especially at the price.
  • 1 0
 @mammal: I think Brand x is also rebranded TranzX, and you can get cartridge for 30£, maybe it will fit PNW as well
  • 5 0
 Sweet. Love my PNW posts and lever!
  • 1 0
 Being realistic it’s probably non transferable and as we are a bunch that get through parts because we just want them / because new models come out it’s unlikely there will be a much larger number of claims than with say a 3-5 year warranty.

Pretty good for those that keep their stuff going tough.
  • 5 1
 PNW just keeps getting better and better. 2021 company of the year??
  • 2 0
 That's awesome, you gotta love smaller companies like this that really care about the customers. Definitely going to them next time I need to buy a dropper.
  • 2 2
 Their Lifetime Warranty is only limited, not like some others with Full Lifetime Warranty. PNW doesn't cover normal wear and tear. So, if any of the pistons, seals, pins, stanchion, cartridge, and cables wear out, that's not covered. However, this would be better than any of the major competitors which cover anywhere from 1-5 years of manufacturer's defect warranty.
  • 5 1
 Why would a warranty cover normal wear and tear?

So warranty on a car tyre for you getting a puncture or it wearing out? Cables wearing out? Maybe the soles on trainers?
  • 1 0
 @justanotherusername: my tires are covered under warranty for puncture.
  • 1 0
 @RonSauce: is that because they are sold as picture resistant? They warranted for when you wear them out? / thought not.
  • 1 0
 @justanotherusername: nope, its just a regular warranty. I've used it twice once for a puncture and once for a slow leak that happened after a year.

Obviously there isn't a warranty if I ride the tires bald, thats common sense.
  • 1 0
 @RonSauce: Fair enough, that’s pretty astonishing then, I wouldn’t dream of trying to get warranty on a tire after I just punctured it on a nail but if that’s what’s available why not.
  • 1 0
 @justanotherusername: PNW's warranty is just a regular warranty extended longer. However, there are real unlimited warranties where it does cover wear and tear. For me, bike parts have a limited service time and the wear and tear is a short period of time. That's to be expected. I'm sure some people seeing this story on Pinkbike and elsewhere saying PNW Components warranties all of their dropper posts for life and thinks that they can try to get a new dropper post from them - it likely won't happen if it's a wear and tear issue, especially after 5 years.

However, looking at how affordable the PNW posts are, if a dropper post wears out in 5 years, it's affordable enough to get a new one.

One thing I would question PNW though - I've read that the raising of the post is done by coil spring (and maybe partially done by air spring as well). Is the spring warrantied for life? What happens if the coil spring breaks? Is that considered wear and tear? One would hope not.
  • 2 0
 Thanks for the support PNW! Not only do you offer a great product and customer service but you also give back to the mountain bike community. Thanks and keep it up!
  • 1 0
 Just throwing it out there. My Bike Yoke Revive Gen 1 is going two years strong. Like new. Have yet to revive it, never had to use that cool little lever or turn of the bolt. It just works.
  • 3 0
 Transferrable to Pole?
Asking for a friend.
  • 4 2
 Race Face could learn a few things. I've got a season old $400 Turbine dropper sitting in my garage that won't hold air.
  • 8 0
 I think we could all learn a thing or two about buying anything Race Face that is composed of more than one part... I know I've had a few lessons.
  • 1 0
 Turbine or Turbine R?
  • 2 0
 Yeah, I have a few RF droppers at the bottom of my tool bench. No point in sending them in, I actually did once and the quote for repairs (from RF) was more than buying a replacement on sale. Went straight to Bike Yoke and PNW and no regrets. So bummed on RF customer service.
  • 1 0
 @rideonjon: Turbine with the V1 collar nut.
  • 1 0
 @chriskneeland: If you have a receipt and it is within a year that should be all good to send it in for a warranty evaluation. Same thing happened to me and my post was a bit older and they are taking care of it. I'm waiting for inventory to come in and they are somewhat hard to get a hold of at the moment but they said it was all good. i filled out the warranty form on their website. Worth a shot.

www.raceface.com/pages/warranty-information
  • 1 0
 @falkyn: It's not within a year. I bought it in February for a new build, rode it for that season and the following spring I noticed it not holding air. When I contacted the shop about sending it to Raceface they said it was out of warranty. So I essentially rented a dropper for $400. Ended up replacing it with a OneUp which has been flawless.
  • 3 0
 Sounds up and downy!
  • 1 0
 Will the competition will drop like flies. Or will they rise to the occasion?
  • 1 0
 I wonder if the warranty extends to their refreshed posts (which is a killer deal).
  • 1 0
 Now if only their dang stuff would get in stock so I could slap their parts on my next build project...
  • 2 0
 Kudos!
  • 1 0
 This is the kind of company update that really makes my seat rise....
  • 1 0
 Just when you think their products couldn't get any better..
  • 1 0
 Keep kicking butt Aaron and team!
  • 1 0
 As a consumer, I always love to see lifetime warranties being offered.
  • 2 0
 Smart move @pnwcomponents

I wonder when other companies will follow suit. Once @santacruzbicycles and @WeAreOne started offering lifetime warranties on their cf rims - other rim/wheel companies started following their example.
  • 2 0
 KILLING it!
  • 1 0
 been happy with my dropper.
  • 1 0
 Man PNW are killing it! What a sick company! Keep it going guys!
  • 1 0
 It's good to see that PNW has not dropped the ball.
  • 1 0
 Love the PNW crew! Some of best customer service around!!
  • 2 0
 PNW is the best.
  • 1 0
 I know what I'm gonna replace the reverb on my next bike with.
  • 1 0
 Nice!
  • 1 0
 A W E S O M E !

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