Hunt is a small British company that has become quite popular in a relatively short amount of time. They have been specializing in smartly designed and affordably priced wheels for the road and gravel markets for a couple of years now, and last year branched out into the mountain bike market. Keen to see what they’re all about, we called in the Trail Wide 29” wheels for review.
The Trail Wide was launched last year, along with the Enduro Wide and XC Wide. As the name suggests, these are wide wheels, each with a dedicated width and spoke lacing to suit the demands of the intended usage. The Trail Wide is available in 27.5” and 29” and has a 30mm internal width aluminum rim running on the company’s own hubs, and come tubeless-ready with tape and valves pre-installed.
Hunt Trail Wide Wheels• 30mm internal rim width
• 6069 aluminum rims
• 4.3° RapidEngage hubs
• 27.5" or 29" options
• 28F / 32R Spoke Count
• Triple butted (2.2-1.6-2.0) PSR reinforced Pillar Spokes
• Weight: 1,832g (29" actual weight)
• MSRP: $449 USD / £349
•
www.huntbikewheels.com They can be ordered direct from Hunt's website with a choice of SRAM XD, HG or new Shimano Microspline-compatible freehubs, Boost or Super Boost, and in the box are included spare spokes and spoke key. A nice touch. Hunt also offers free worldwide shopping on wheels.
Picking the right wheelset is all about assessing the type of riding you do and the demands you place on your kit. It’s often a fine balance between maintaining low weight with enough ruggedness to not fail when you’re miles from home. The Trail Wide isn’t quite as beefy as the tougher Enduro Wide wheelset, nor is the rim as wide (30mm versus 33.3mm) but they are made from the same 6069 aluminum with a welded construction, and using 28 spokes in the front wheel and 32 in the back as opposed to 32 front and 36 rear. Spokes are triple-butted Pillar PSRs with alloy nipples. Those subtle differences help to trim the weight; the 29” wheels pictured weighing 1,832g on my scales (1,022g rear, 810g front).
Hunt reckons the use of triple-butted spokes contributes greatly to the cost of the wheels, but it's worth it as it adds strength and helps to reduce weight when compared to lesser quality spokes. The rims are tubeless-ready using an H-lock bead, and come with tape and valves pre-installed - the company will even fit tires for you if you want a wheelset that is truly ready to ride from the box.
Novatec aluminum hubs spin on Japanese EZO oversized double sealed bearings, while a RapidEngage freehub provides a speedy 4.3º engagement angle with six pawls for quick pickup when getting on the gas. You can choose from SRAM XD, Shimano HG or the newer Microspline freehubs. Disc rotors are attached using the 6-bolt standard and you can choose Boost or Super Boost spacing. Since I had requested Boost hub spacing there was no fiddling with end caps to worry about, so it was a case of slapping on an SRAM cassette to the XD driver and fitting the wheels to the bike.
SetupTubeless setup was mostly good. A set of Maxxis tires inflated the first time with a regular track pump and I was out on the trail in no time. A set of Specialized tires proved a bigger challenge and required a couple of extra layers of tape and a tubeless inflator to get the bead to pop into place on the rim. That's less the fault of Hunt and more an issue around a lack of a clear tubeless standard in the industry; while tubeless is much easier than it was 10-15 years go, there's still room for improvement. With the tires installed there were no issues with the bead popping off through punctures or heavy landings. The H-Lock bead seat has raised bead locks on either side of the channel designed to lock the tire in place. It works - the tires stayed glued to the rims during use. Even when I had a puncture the beads stayed locked into the rims.
PerformanceThere is a lot to like about Hunt’s Trail Wide wheelset when you take into account the specification and the price. But does the performance live up to expectations? I’ve been testing the wheels over several months on a Specialized Stumpjumper EVO and my riding has included all my local trails, largely a mixture of loamy singletrack with a few rocks thrown in to keep you on your toes, and a week in Andorra that was spent scaring myself silly in the Vallnord bike park, and also exploring the stunning natural singletrack hidden in the surrounding mountains with 15km long descents a taste of the stunning ride on offer there. Book a holiday there, you won't regret it.
Back to the wheels. For many people, weight is a key concern and is often the primary reason for an upgrade. The holy grail would be a seriously lightweight wheel with the strength of a downhill wheelset, but until that wish is delivered, it’s a question of compromise. The Trail Wide’s hit a pretty decent sweet spot and compare well to the competition, more so when you factor in the low price. The weight is comparable to other aluminum wheels and in some cases is lighter than carbon.
They certainly saved a load of weight compared to the aluminum Roval Traverse wheelset they replaced on my bike. On the trail, I noticed the change immediately. The bike felt snappier and faster, easier to get up to speed and livelier in the turns. It shows just how important wheels are to the way a bike rides, and especially on many entry- to mid-range bikes that are hobbled by lumpen wheels.
It’s really tricky to talk about compliance and stiffness when you’ve got a couple of inches of suspension and fat low-pressure tires, and outside of a laboratory in the real world with all its pesky variables, but I’d say the Trail Wides have a nice muted feel on the trail that holds back some of the vibrations from passing through to the contact points. They don’t have the pingy feel I’ve experienced with some carbon wheels I’ve ridden in the past. They are very assured though, and go about their business with little fuss or drama. And then you remember the price, which becomes increasingly astonishing the more you ride the wheels.
The freehub makes a satisfying noise when freewheeling, just enough to alert walkers to your presence if riding a shared access path on the way to the trails. Stamping on the pedals reveals near-instant engagement too. It’s funny talking about freehub engagement because these days most wheels are of such a high-quality that determining minute differences in engagement response is tricky. Unless the freehub is doing something janky, you’re not going to notice anything out of the ordinary.
The wheels look good too. A plain black finish and understated decals ensure they’ll look fine on any bike, from the cheapest to the most bling. They’re not chintzy or loud like some wheels with overbearing graphics, and I like that. The rims are shot-peened for durability and they are still looking good for the most part, though there are a few scratches where rocks or other impacts have sliced through to the metal. Bearing durability and spoke tension has been fine after several months of riding through all trail conditions, the wheels are still spinning as smoothly as when I pulled them out of their packaging and the spokes are still straight and the wheels true. I love the attention to detail in supplying not only spare spokes but a decent spoke key too. But I’m happy I’ve been able to leave them both in the packaging. At this price and with this sort of performance they make a very good upgrade over some cheaper stock wheels.
Pros
+ Wide and strong rims
+ Smooth and quick engaging hubs
+ Low price
Cons
- Some tubeless installation issues
- Might have to wait until they're in stock
Pinkbike's Take | For trail riders or enduro racers who are light on their equipment looking to trim weight, the Hunt Trail Wide is a very good wheelset that is strong, light and durable. They’re ideal for hitting up trail centers every weekend, backcountry adventures into the unknown, or a week of pure descending in the mountains or bike park. Heavier or harder riders might lean towards the tough Enduro Wide wheelset, but for me, the Trail Wides hit the sweet spot of performance and price.—David Arthur |
*) come tubeless ready and sometimes it can be tricky to inflate without compressor (no difference to my other wheels though)
*) they are light and strong with a good pickup
*) the freehub is quite loud (some like it, I didn't but got used to it now I don't notice it anymore)
*) they do dent a tad easier than other rims when you really go to town on rocky trails but they still run true and hold air
*) other than that they just work and I don't notice them which is kinda what I'm looking for in a wheelset
To give you an idea where I found the limits of my setup, here's the trail I got the dents and completely wrecked my Minion EXO rear tire: www.youtube.com/watch?v=HvoBcRFRTzA
For reference: I am 80kg geared up and I have since switched to a Minion DD rear tire, now it works like a charm.
Not only (but especially when) considering the price this is a really good wheelset for trailriding. I'm sure there are things you can measure that make other wheelsets better but I honestly don't know what other wheelsets could offer for me to want to pay more for them.
The BC Loamer or the Hunt?
When my stock Roval set breaks Im thinking about these two but cant really decide.
The Funworks AM Ride is also light and "cheap"
What I can say is: from my experience so far I'd buy Hunt again.
So yeah, once these Hunt rims are on their way out I guess I'll replace them with the 481s
www.tairinwheels.ca
Tubeless ready is more about the tire, because tape can't do a damn thing to make a tire air tight. Many tires that are not tubeless ready and not UST will weep endlessly thought the sidewall, and no amount of sealant will help.
The xm481/ex511/fr560 are all fantastic. It just depends on your particular needs.
Hey,
Thanks for all the feedback, as a young brand we're always listening to riders as it's simply the best way to improve.
First off, I'd like to apologise for those who have had issues with our rims and would like to assure them we will do everything we can do to keep them happy and enjoying trails. Depending on the situation, that may be warranty replacement or a 40% crash discount on rim pricing (which we aim to rebuild within 7 working days).
Learning from rider experiences, we have been looking at our range and how we can better serve riders. One such step is bringing impact testing in-house, so we can prototype and test much quicker. It will be a continual improvement process, as we are not happy unless we can create products riders are happy and confident riding.
If you do have any suggestions or feedback, please do get in touch with us at support@huntbikewheels.com
My friend had some Novatec's on her hightower that had bulging hub shell for large freehub interface that stood the test of time; that in mind I bought a novatec hub that looks like the one in this wheel and it only lasted a month or so before the xd freehub body blew up from normal use. I tried to get novatec to replace it but they seem to have no support in USA. I contacted their head office and they said they were sending me one but never did and wouldn't respond any more. They are cheap pieces of junk which i regret trying to use to save money. if you are looking for quality wheels look elsewhere.
Also, 30mm internal rim isn't wide unless your a grape smuggling type. I was running i29mm rims in 2008, going to i34 rims was a huge improvment in tire stability even with undersized "2.3" like maxxis makes.
Thanks for the feedback. Really sorry to hear about the experience you've had with Novatec.
We work closely with all our suppliers to develop product we're proud of, in this case upgrading our with EZO bearings and better seals. We have tested extensively and found they offer excellent pickup, strength and durability. However, if something were to going wrong we try to offer an 'above and beyond' service to keep you out on the trails. We have stock of all replacement parts needed, offer 40% crash replacement and a very open warranty policy.
We are welcome any feedback and will always keep listening to riders like yourself.
•Broken pawls, scratching internal drive
•Multiple instances of bearing failure, even after replacing with quality bearings
•Finally, the xD shell snapped, bending my axle, and seizing my wheel in my frame
Quite certainly your company would be more responsive and quick to repair or replace broken parts.
I suppose there is the chance that my hub was the exception rather than the rule... I'm heavier than most at 90kg/195#
The reason for my bitter warning is i'm frustrated by time off the bike due to low quality parts breaking.
lots of people on a trip or trying to keep up training / sanity do not have an extra wheel ready on hand and if there is a hub part failure will sadly be out of commission for a week if your lucky, or more.
Considering that good hubs can last a very long time under strenuous use, and a failed hub spells big problems, i dont think it is a good place to pinch pennies.
I think the issue was the freehub body itself. there doesnt seem to be a lot of or quality material keeping the pawls from blowing out the freehub. The bearings, axle, seals and hubshell seemed fine, I also really liked the amount of engagement in a economy hub.
i try to be an optimist, but the rule CHEAP, LIGHT, STRONG - PICK TWO still applies it seems.
Cheers!
funny that you cant agree, seeing as were saying the same thing different ways and a number of people are echoing my expereince themselfs.
I have heard and experienced mediocrity from Novatec but as you say, their top end hubs are not popular because at the price they sell for there are a lot of options from brand names.
I wish PB/companies would be more transparent about this. I don't have an issue with catalog products per se, but when they are passing it off as "their own design" when they basically just called out bearing spec and put logos on it doesn't give the best brand impression.
Hmm pretty sure i submitted a warranty through you the service request form with PoP, didnt get a reply, and then called, emailed on June 3: "Your message wasn't delivered to customerservice@www.novatecusa.net because the address couldn't be found, or is unable to receive mail."
figured novatecusa was just a shell with nothing under it.
I will try again though, thanks for saying so.
Still no call back or response to my warranty submission though.
Thanks for the feedback, sorry to hear of your previous experience with Novatec.
To be completely open, they did face some issues with the previous generation hub, however have since made a number of changes to improve the quality and durability of their hubs.
Like a number of manufacturers, Novatec make a wide range of products from entry to high end hubs. We only use hubs we have tested ourselves and can assure you we are a fussy bunch. The updated 3° hub is the one we have been running for a while now and found them to be very reliable whilst providing a rapid pick up.
If you were to ever face a problem we stand by all our products with a 3 year warranty and as riders ourselves always aim to provide the service we'd expect.
We're always listening to riders and wanting to provide the best products we can, so any feedback please do let us know.
and that's spot on for me. i'm not going to throw 2k wheels on my 2.5k bike, I just want something reasonably light that will keep spinning for a year or two without me having to touch it.
I was in the market for a wheelset for my road bike and noticed that somehow there's was these huge crowd saying awesome things about these brand, one to put shame most brands devoted fan base - probably not the Wahoo ones ;D that's all.
@marko369 no need got a well-running wheelset for now. maybe sometime in the future. do they offer a wide-rimmed, sub 1800g wheelset for less than 500 bucks?
Just get a DT Swiss lots of parts available but you wont need them.
Using shitty hubs to build good wheels doesn't work.
So, what else is at a similar price to the Hunt's with quicker than OE engagement in 27/5?
Other than that, for that kind of money, I don't know that much, maybe someone else does. I was tempted to get Newmen wheels which are said to be brilliant if a bit stiff but those cost nearly twice as much.
If you have a good wheelbuilder at hand - which I don't - I'd see what a set of DT 350 hubs laced to some XM481 wheels would cost, I don't know if they'll be quite as light as the Hunt wheels but they should last forever..
Hope stuff is another solid option.
Might find some Black Friday deals too.
Basically every aluminum wheel ever, even ones meticulously built by skilled builders, will need /should be retensioned after a break in period because the rim and spokes maybe will settle into their seats and the rim will wear in from flexing.
it should also probably be done to carbon wheels, but seems to be less critical/ noticable as the rim doesnt deform as much, still spoke tension will likely drop unevenly.
I think the soft aluminum rim proponents in the industry are full of BS. Harder aluminum dents less, which is better IMO.
@jjhobbs Grape smugglers = Lycra wearing types / road bikers
Sun/Ringle Singletrack rims took it too freaking far in the end though. I peeled tires off of those stupid things after a few good whacks.
The "basic" SX25 WTB rims on my bike have held up running DD casing Minions for the better part of a year and I don't know that I got 3 months out of any rim back in the day except a Rhyno Lite. And you had to have metal tire levers or a meaty flathead screwdriver for install... hah
Tech has gotten so much better almost regardless of the price point. But the price points have gotten pretty absurd for something covered in a thin sheath of rubber.
I agree with you about rhyno lites - they were a harder rim though.
ringle mtx and dt swiss rims were soft. i think they made up the soft rim bs but it was just marketing conjecture.
mavic rims were hard durable and well regarded. alex rims like supra b were also hard. the hard rims always withstood more of a beating than the soft ones. i'd rather and i think most people would, rather have a rim survive than a friggin inner tube. If you case something really hard and crack a strong hard rear rim a little bit then so be it, hopefully that is quite rare for your sake and that of the landings.
tough guys have always changed tires without levers x-D
the current crop of soft aluminum wheels also dent easily, which sucks especially since they are like 90$
Less than 1800g for sub 500 bucks, do you ride 20” wheels? Not sure 1800g is considered reasonably light, it’s xc light.
Enve M730 and Industry 9 seem to be THE dream build on here, 1851g according to Enve website and over $2500.......think your dreaming.
If you do find what your looking for, gimme a shout please pal
Hunts 29ers are close to 1800g (my 275s are 1750 so that's what i was referring to)
Newmen SL A 30 in 29 are 1760g
BC costing ~700
BC Loamer are 1760g in 29 and cost 400
That's just off the top of my head - there must be lots of other options
Hopes have low engagment and really narrow spoke bracing angle, which sucks.
If you think that stress relieving a wheel in a shop is going to break in/ bed it in to a consistent state of tension as much as riding gnar for 20 hours, you are wrong.
Hopes and DT only have quick engagement if they are compared to utter shit; they are far from top shelf hubs and cost far more than they are worth.
my experience with hunt wheels in the past few years has been nothing but terrible, At my work we have never seen so many wheels brought in for freehub servicing/ replacement.
we are not a hunt dealer and have found that the customer service at hunt is aweful, being sent the wrong parts on 3 seperate occasions.
Maybe the customers of leeds have had bad luck but it seems to be an issue to us.
keep this in mind folks.
cheers
Really sorry to hear about your experience of our Customer Service. We always aim to go above and beyond in serving riders, but in this case have clearly let you down.
We are always working on ways to improve, one of which being new ways to identify and ship the correct items as we know any delays keep riders off the trails.
Although we hope it's not needed, all of our freehubs are covered by a three year warranty.
I contacted Hunt about it and they were fantastic with their support and offered a replacement enduro wide rear wheel Instead. It’s been great and since then.
For the price, quality and support - you can’t do much better.
D Ed hey wound anyone choose the lowest quality component to be placed in the most important and hardest to location to replace?
Choose good hubs, quality spokes, decent rims, consider the rims expendable, spokes reusable, and hubs rebuildable.
Hunt has their build choice backwards, but they have their market: dumb people.
images.app.goo.gl/UrR1ti3JM1SC96pv6
2 other friends running trail wides and all are covered in dings. They are super soft alloy. If you want tough and light, go with DT Swiss, but you have to pay for the privilege
Every rim will dent enetually if you ride in rock gardens with sub 20 psi. That low air pressure trend came with +size wheels. +size wheels died but low psi trend stayed....
Yeah, like soft French cheese. Hardtail with ~30psi DD tyre.
I like the triple butted spoke. Good design there. Can't say the same about that rim profile. Can't say I would ever buy a Novatec product.
These wheels look good for light users on a budget. There's definitely a place for them.
The bearings in these hubs are actually the same you would find in a stock set of Project 321 hubs. They are REALLY good - like as good as DT Swiss or King, in my opinion. And superior to the Enduro bearings you find in many hubs.
Novatec makes a wide gamut of products. The entry level and mid tier stuff is bland, you're right. Their highest end hubs however (and rims), perform as well as almost any other ultra high end hub, without the eye-watering price tag. Matter of fact, their highest end hub, the 601/602 hubs, have quite a few Crankworx and EWS podiums in the last 1-2 years alone. Two riders just rode RedBull Rampage on Novatec wheels with these hubs as well. There's some big name riders using them with great success. Also a good contingent of US racers on them in North Carolina and Virginia, as they have boots on the ground in Virginia.
Check out Factor components - that's the offshoot of Novatec that they use to market the high end hubs.
Curious to know if you know what the difference between the 642 (now discontinued) and the 602 are. Are the 602 still being made under "Factor"? Their 2021 catalog is showing a new model with a 60t drive ring with a 12 pawl freehub body making for like .5 degrees engagement.
The road wheels are coming into their 3rd season and have covered c. 10k km although I'm on the 3rd rear tyre I have not had a single issue with the wheel set and they still run as true as the day I bought them.
The MTB wheels survived a week of rocky Enduro/DH riding in the South of Spain and a long weekend in the Ligurian Alps, numerous rides around the peak district, Hamsterley, Revo etc. Unfortunately my new bike is boost spacing so these have now been resigned to my spare wheels (using adapters for boost) Come on Hunt!!
I am a big fan of the other British component/wheel set provider, their hubs are excellent but the rims are made of cheese!
Considering these are in effect budget wheels, I think they are pretty damn good for the price.
One consideration, as with most things, there is a recommended maximum weight for Hunts wheels (as others) at 115kg fully loaded my choice was a little limited. I wouldn't dream of buying the lightest wheels available as they wouldn't last me a ride. Dare I suggest this may have been the case for the problems mentioned above.
Really good initially - but the rims dinged to the point where they wouldn't seat a tubeless tyre. This was within the first couple of months with a couple of overnighter bikepacking trips and light trail riding on them. Fast forward to now - the hubs have completely fried. The front hub now chews through bearings and has developed a bunch of play. The freehub now clicks when any significant amount of power is put into the pedals and the spokes all came suspiciously loose after my last bikepacking trip.
Enough issues for me to not bother trying to fix them and just upgrade. It was a good experiment, and got the bike rolling - but I won't be looking back.
TLDR soft rims, cheap hubs
Thanks for the kind words! Just to let you know we do offer all of our alloy rims separate too - www.huntbikewheels.com/collections/rims
I`m used to Velocity P35 rims or Blunt35 as they call them now, laced with Aivee french hubs.
Your rims tend to be a good alternative in case mine break one day.
One regreat: we can`t see the inner profile of your rim on the website, the inner cut I mean... soon visuable hopefully!
Cheers from France!!
I just bought a pair of Trail wide wheelset to replace a e-13 trs/formula hub wheelset wheighing 2060g. I'll use them for am/light enduro in northern france and, enduro races such as cannondale enduro series or mountain of hell/megavalanche few times a year. on my meta 29, I'm +/- 183 lbs geared up.
I hesitated since I've read that rims were soft and that I'll ride them a little bit out of their "trail"range but: 1/ I don't ride with low pressure (tipically 1.8 bars f/r) so I'm pretty far from denting my rims, even on big impacts.
for novatec: as said up there by someone, their hub range goes from ultra entry level to top notch level....I had some rebranded novatec/ride alpha hubs on my '15 meta AM v4 ( d772sb ?) and they were perfect: no play,no baring wear, no issue at all...freaking good rolling performance under frame constraint...well, far better that mavic deemax pro hubs I had just after them on my v4.2...which was a 900€ wheelset.
I've been told that novatec rear hubs primarily fail when the retaining bolt bolt comes loose, due to a lack of locktite (sometime on brand new hubs).
and, finally don't blame novatec to produce a wiiiide range of hubs...blame kona, and some other brands tu pick up a crappy model out of novatec's range and set it on a good bike, intended to ride serious enduro/dh, where it will obviously fail!
as for now, I juste rode them a couple time, so I'm still waiting for a true feedback on them but...damn, this wheelset is only 400€! with good hubs mounted on ezo bearings, astonishing 3° engagment, high end triple butted spokes and only 1823g!
the rims are soft, well, maybe, I'll give them a try and iff necessary will swap them with dt or flow mk3 rims when they are too trashed...
but stop comparing them with wheelsets that cost twice or 3 times more !
Thanks for the question. Our DH wheel is by far the toughest alloy rim we currently make due to the shape and thickness of the rim. To balance strength and weight, we had to make them narrower, but this also has the added benefits of less area to square edge into rocks etc.
A number of riders on the DH circuit still run 25mm internal rims.
However, we are looking into new rim materials and profiles to bring the strength of the current DH rim to a wider platform. Keep an eye out!
well, for stiffness and durability, get a paire of hopes ! they cost twice as much and weight as much as a dead donkey (as we say here in france)...
for stiffness and lightness, TUNE makes great wheels...that are expensive...
and for good price, many brands sell crappy chewing gum like whells that gonna cost you kinda like nothing, but gona average 2200g the set...
and so on...
Thanks for the kind words! Enjoy your riding
Vibracore 350 on my dh bike haven’t been as good. Small dents, rear won’t true up round anymore. Dhf dh with Cush Core and 24-26psi.
Thanks! Appreciate the kind words, with so many other brands out there already doing a great job, we have to work hard to bring something else to the table.
We're big believers in different front and rear wheels too, expect to see more of it in our range!
Once we have frames available we'd love for PB to test them. Keep an eye out next year.
Thanks!
Thanks! Appreciate the kind words
Thanks! Appreciate the kind words, look forward to seeing you out on the trails
The 120 are pretty much bombproof. I have built many sets of them.
I m' not a huge fan of the loud noise coming from a hub though, I may wipe off oil and replace it with some (not too thick) grease to make them quieter...
I could only judge th stiffness of the rims when enduro races season is on, in april.
I'm not sure what the issue is with the 84poe hubs. Using inferior steel, or maybe not properly heat treated or something?! I think they may have fixed the issue however, in later hubs.
Novatec actually uses a pretty good grease in those hubs stock. You can add a little more, if they were skimpy, but from what I see they are generally fairly liberal with that stuff, and it lasts a while. I have seen a real variation hub to hub however, sound-wise, and I think its the stiffness of the springs that causes the most variance. Some are much stiffer and louder - not sure why. I've had a couple sets come in very quiet. You can definitely try to fill some of the voids, under the springs and such, to quiet the hub down, but try not to go nuts =P. It's pretty easy to do - you just need two 17mm cone wrenched to undo the caps, then just pull the freehub body off and make sure to keep track of the washer that sits between the hubshell and freehub body. They are a bit fiddly going back together as the drive ring doesn't have on-ramps like an I9, so you'll need to use string or a band to get the pawls to compress, and pull it away once they have sat in the drive ring - otherwise they won't fit back in.
I have loads of images of these hubs, including the internals, on my IG - linked in my profile. Feel free to have a look.
The 120 Poe 601/602 hubs (i.e. Factor hubs) are fantastic. I've used them myself too. On a bang for buck basis, they are one of the best hubs out there.
Thanks for getting in touch, sorry to hear it sounds like you've had a bad experience of Novatec.
To be completely open, they did face some issues with the previous generation hub, however have since made a number of changes to improve the quality and durability of the hub. This updated hub is the one we have been running for a while now and found them to be very reliable whilst providing a rapid pick up.
If you were to ever face a problem we stand by all our products with a 3 year warranty and as riders ourselves always aim to provide the service we'd expect.
We're always listening to riders and wanting to provide the best products we can, so any feedback please do let us know.
As I'm just a big dumb human, I can only go off the experiences that I've personally had, however I'm open to second chances. I also appreciate that you guys took the time to reach out. Kudos.
You likely aren't aware they actually have good hubs, not just entry level hubs. Their 601/602 hubs are fantastic. In a blind test, you likely wouldn't be able to tell the difference between an i9 torch and those.
Thanks for getting in touch, sorry to hear it sounds like you've had a bad experience of Novatec.
To be completely open, they did face some issues with the previous generation hub, however have since made a number of changes to improve the quality and durability of the hub. This updated hub is the one we have been running for a while now and found them to be very reliable whilst providing a rapid pick up.
If you were to ever face a problem we stand by all our products with a 3 year warranty and as riders ourselves always aim to provide the service we'd expect.
We're always listening to riders and wanting to provide the best products we can, so any feedback please do let us know.