When you talk about the future of the mountain bike industry, there are some individuals who are changing the whole landscape. Roman Arnold, founder and owner of Canyon is one of those people. While he may not have been the first to pioneer this business model, he is certainly the most successful. Forget what you think you know about direct sales. Canyon are far and away the biggest fish in those waters, several multiples larger than their competitors. As online sales become an ever greater part of the industry, many people are looking to Canyon to understand how direct sales could work when you start to shift serious numbers of bikes. From his boyhood days racing road bikes and selling trackside from a trailer to owning his first bike shop and its evolution to a direct sales manufacturer. We sat down to talk with him about the roots of the business and the challenges of growth and expansion across the Atlantic.



Inside Canyon



Where did the business begin, where was it born?

The business began when I was a child. When I was 14 years old, I started a small career as a road racer. My parents were typical Germans, so we went to summer holidays to Italy, Rimini and Catholica. At this time, people usually went by car over the Alps and over the old Brenner Pass. Before the summer holiday I wanted to have a moped, but after that summer holiday, I told my father that I did not want a moped anymore because I saw some cyclists up there in the mountains, I wanted a road bike. He was pretty happy about that. We went to the local shop and I got a Peugeot PX10 and started racing.

When I started racing my father was working as a sales rep, he worked for an American company that sold technical ceilings to chemical companies and on the weekends we went to the races with me. At the time, we did not have too much money and it was pretty boring for my father at races, so he told me he would import stuff from Italy to sell at the races. We started to sell on a trailer, which you can see today in our showroom, and that was how the business started. During my cycling career, I was good but not too good because of my size - in my age group, I was one of the very best in Germany in time trial racing.

When I was 18, I finished high school and I should have gone to the army and I already had the invitation to join. But, because my father died two days after I finished high school I did not have to go, so I decided with my younger brother to do our garage business selling bikes and parts. So it started with road bikes and we became pretty famous in our area for road bikes, and five or six years later the whole mountain bike thing started, so we started selling mountain bikes too.

Was this still from your selling garage or from somewhere else?

In 1985, we moved our business to our first shop and it was at this time that the first mountain bikes started. The first mountain bikes in Germany were Kettler mountain bikes, the green ones. We started selling them and pretty soon we started selling Fat Chance and Yeti too. One of our product guys, Michael Staab, who is still working for us today, was the guy who brought the blood for mountain bikes to us. At that time, we were a normal retail shop, and we were pretty excited about sport bicycles, we more or less sold only road bikes and mountain bikes at this time, but all the good brands.

We were a Specialized dealer, we were a Trek dealer, we were a Cannondale dealer, so we knew all of the big brands. For a long time, we were the biggest Trek dealer in Germany. After a while we had meetings with the product managers because we were an important dealer for them, they would come to us and ask our opinion on the bikes. They needed a few key dealers who were close to the end consumer. It is a whole circle, they make the bikes, the dealers have to make the pre-orders and they want to be closer to the customer, so they asked what we would like the spec to be, changes we would want to make. After a while, our shop got bigger and bigger, we saw that we were a bit limited by what they were offering, so we thought it would be good to start our own bike brand.

Was Canyon your first bike brand?

No, the very first one was Radical. It was only for one year, around 20 years ago, and we thought we were radical. After the first season, we realised that Radical was not the right name for some of our consumers. We wanted to have our own brand, but we also said that we wanted to have something more aggressive, but our Radical brand was not too special; it was more or less a frame where we could choose the geometry, we chose the specs, but we did not have any engineering behind it. In the second year, we saw the dream of having a brand come closer. We said that if we want a bigger brand someday, we need to have the right name. So we chose the Canyon name because we felt it was very unique and will last for a long time and leave a big impression on people. A canyon is very wide, it is something very big. It does not mean that we wanted to be a big company, it was more about the feeling of being in the canyon and the wide open space.

We started our first bikes as Canyon and I would say they were good quality, good price and sold to the consumer direct. In the first years, it was mail order as the internet was not so big. Very early on I was thinking about a global brand, with the US in mind. When the internet started, very early on I realised that it was important that we get canyon.com. I bought the canyon.com domain in 1998, around then. We realised we could have a canyon.de, but it was difficult to have the canyon.fr because you need to register the company in France, and so on. With Canyon.com, we realised we could have a global company.

We we wanted to be more unique, so in the very beginning, we worked with Lutz Schaeffer, who is a pretty famous designer in the German bike industry. He had his own small company for aluminium frames and he worked on the first Porsche bike. He was a designer above all else. We worked with Lutz and we were pretty successful. Suddenly our bikes were not only good in specs and price, but very unique too. Working with Lutz was going better and better, but we came to understand that to have a real bike brand you need a whole team of engineers. Lutz was really good in engineering, because although his background was in design, his father was a physic professor or something like this. We learned many things the hard way, we did some things and we got the feedback telling us whether or not it had worked. The reason we started to do serious engineering is because at this time we had our first recall. In our history, we had two recalls and these recalls have always helped us move to the next level. You saw the testing facility we have here, it all came because we said we had to do something very good because we failed in the past. This is how we are learning from these things.

Inside Canyon

There are not too many brands that are that open about talking having a recall.

In the end, a recall depends on how you deal with it. Both our recalls were voluntary. Lutz did such great bikes for us. Then carbon fiber started, before we did all our bikes in aluminium, which was a material we and he could work very well with and, as a partner, he also did the first carbon bikes for Porsche very well. But our first carbon bike failed. We did our own testing here in Germany, you have two or three companies to do the test. We gave it to one company and we passed the test, but in a magazine test, one bike cracked. We had sold 100 to 200 of this bike and we had to take them all back. It was not easy for us to make the recall and it almost forced us out of business because we had to give the money back to the customers, we had to replace the bikes. So I said, "Ok, I want to learn. I want to learn everything about carbon fibre."

There were two big suppliers for raw carbon fibre, Tore and Toro, today there is also Mitsubishi. At this time, there were only these two that could make the raw carbon fibre. I figured out that one of these two companies had a subsidiary in Germany, so I went there and I told them that I wanted to learn everything about carbon fiber, but it was only a sales office. They told me that while they could not tell me much about carbon fibre, there was a pretty good university pretty close by and maybe they could help me. At the university, I met the professor there and I said we really want to know everything about carbon fiber and I want to learn as much as I can. At this point we had shifted our focus from carbon mountain bikes to carbon road bikes. Working with the university our goal was not to do the lightest road bike, but best road bike in comparison to weight. The university said that they could help us, and because we were in their Bundesland [region], we could ask the government for support. We had to find something like €100 or €125,000 for the project, then they could ask the government for an additional €2 or €300,000 to invest in this project. We found the money and the guy we worked most closely with at the university was a young engineer doing his degree, Michael Kaiser, who today is the leader of our product development team.

Michael developed the bike with us. In the end, it was super light, about 1kg, but it was super stiff. I would say that it was pretty successful for us, we really learned a lot. When Michael finished his degree in carbon fiber I asked him if he wanted to work for our company. His professor said, "You'd better not! This company is too small for you, you better go to Airbus." He had offers from Airbus, from Toyota, but he said that he wanted to stay with us and he became our number one engineer. He became our leader of development, although at this time there was nobody else, but it is from there we started.

Today, in the development team we have something like 50 people and more that 20 of them are engineers. We really invested a lot. The idea at the very beginning was that we were a dealer, but for us, it was pretty clear that if you want to make the things well, we had to setup our new company and we had to be a manufacturer. We wanted to be different from other guys like Chain Reaction, Wiggle, or in Germany we have Rose, they all came from the same roots as us, but we decided we did not want to act as a dealer anymore, we want to set up our company like a manufacturer. This is why you see our success today. This is why we have such good testing, we have all the engineers, we did not focus too much on parts and accessories, we mainly focused on bikes and our main turnover is on bikes. This is how we developed our vision. Our dream is that we want to make the best bikes. We decided that we want to be an online company and we developed most of those things step by step, sometimes we have to go one step back because we are too fast, we did something wrong. In the end, I am pretty happy that now we are a role model for the industry.

You must be the largest direct sales company?

I would say we are the largest in the world right now, but for us, the main thing is to strive to make good products.

In Germany, with family run businesses like this, there seems to be a very different way of doing things than people see in the US. For example, you were thinking of going to America back in 1998 and nearly 20 years later it is only just coming to fruition. That's a 20-year plan, which is maybe something you cannot do when you have shareholders demanding things to be done now.

Everything has its good and bad things. Right now I am still the sole owner of this company and hopefully, it will be like this for a while. If you work like this you have the freedom of making your own choices every day. But on the other hand in the US or Canada, they are asking why Canyon is not coming? How long will it take? For this new market, I think we have to be very well prepared as it is further away than the Euro countries. If we want to be independent, we have to do it right. Earlier I said we made some mistakes in the past, so on one hand we want to be aggressive and on the other hand pretty cautious also, to do it right.

Inside Canyon

As a family-run business, do you feel that you have more freedom, in some ways, to maybe make decisions that aren’t solely focused on the immediate bottom-line?

Of course we have to make our profit, we are financed by ourselves, but we are also financed by banks, so we have to show that we are profitable. But the other side is that we do not have someone behind us that says, "This is what we expect." We pretty much think that if we invest in good products, sooner or later it will come back. We only do things that we like, so this is the reason why, so far, you do not see any e-bikes here, which is a big trend in the industry, but we said that we started our business from things we liked because we are racers. Two years ago, we decided to have a commuter bike here because many people in the company came to our facility here on a modified road bike, on a modified mountain bike. They are really sportive guys, but they also want to show this in their everyday bikes they wanted something for their kind of culture. Therefore, we figured out how to develop a bike that ended up in our urban bike range. It is a very nice bike. It is a super bike, we did it because we had the motivation, to do a bike that we liked.

With direct sales, how are you keeping a high level of customer service? How have you approached that challenge?

You have to see that we are kind of a role model, for many other guys. In the very beginning, nobody liked us. We were the enemy of every dealer because they said this model was disruptive, the prices are too good. You saw that we have a big service department, so people shipped the bikes back here, or in each country in France and in the UK, we have a service partner. But I think the whole industry is changing. If you look at the whole market, more and more people buy their spare parts online, especially for mountain biking. So this puts pressure on regular dealers, so today there are different kinds of dealers, and I think the future of dealers is to concentrate more on service. This means that they do not have to have the stock inventory, and I think this is a good combination and I think it can be good for the dealer and good for us. We are working, especially on our entry to the US, on a service concept where we can integrate the dealers. In some areas the dealer can help us do the service, this way we also can bring business to the dealers. There are some areas where the dealers cannot beat online, not on a complete bike, not if it goes direct from manufacturers to the main consumer, and also not on components. This is why companies like Chain Reaction or Competitive Cyclist, like Wiggle, grew as big as they are. But there are some areas where online cannot follow, there is no black and white and I think in the future there will be room for many guys. There will be many different levels and we are working on concepts on how to bring business to the dealers and the dealers can help us offer the right service.

I do not want to give too many details, but we have a pretty clear idea in which direction we want to go and I think this will beneficial for all of us, for the whole industry and beneficial for the consumer as they get the best products at a reasonable price. If they need service, they have to pay for it and so the dealer can also make money. There will be a lot of dealers in the future that will concentrate on good service and the small dealers are actually the ones who like this business, who like cycling and I believe they can make good money from that.

There is a joke running at the Lake Garda trails, you get the map and you run it backwards as it is initially designed for the Germans you like to go up steep trails and down fire roads. Germany is quite a different market, have you found it difficult to transition from a German to a more global brand.

I would say it is an evolution. Today because of the internet it is one community - we all have the same hobby. There are some things special to a German guy but it is more or less, in the end, to do with how the terrain is in each country. We have to adapt and we have different platforms depending on the country. We have an idea of what the customer needs, for example, in Canada or in the US because there are trends of only running 1X and these sort of things. But we are following these things, and also it is about how to offer the right product for the right market, so some of the bikes will be different in specs that we see here in Germany.

Inside Canyon

With your Enduro World Series team, it really stands apart, you clearly have a huge passion for having the team there. They arrive and they have a definite presence in the race village.

When you are an entrepreneur you want to show yourself and your dream. When we did the enduro team, we said that we wanted to look different from the other guys, so we were looking for the vehicle we want to have, how the jerseys will look. On one hand we are German, we want to keep our identity. Racing is very important for us, from there we have the feedback, so we learned a lot with Fabien Barel and we have very good engineers who go on the trails. With Fabien, I think we can go to the next level there. There are also some longer travel bikes in the pipeline...

With the warehouse, there are a lot of people in yours and it is not really automated like some others. Is this a conscious decision?

You do have more people than you might expect because our assembly quality has to be different from what other factories offer. We have to offer factory and dealer quality at one time, so we do a lot of steps in there. But in the warehouse, it is pretty efficient as there are a lot of computers, and it is pretty new and we still have to work on it. We have to make some improvements, we just started with the new warehouse and software four weeks ago and we have to make some modifications. And it is already too small. What is important here is that the people who work there are people who like the sport. The key thing is that we make really good products, world class products at reasonable prices. Logistics are something we have to improve. We are good there, but we are not Amazon. We have to improve there, but it is difficult as we offer so many different products. In our industry, every year we have new models, new parts, and customers expect we change every year and every few years we have new colors. So many models… At the dealers, if there is a small delay you do not see it, but with direct sales you do. I think we are at a pretty good level, but we are working on it and we are trying to improve. We are also really proud of our reputation in Germany, there is Bike magazine and Tour magazine, they do a survey every year and we are one of the brands people want to buy in the future. What we are even more proud of is that if the customer owns a Canyon bike, they want another one as their next bike. This says to me that our service is not too bad in the big picture...


MENTIONS: @Canyon-PureCycling




156 Comments

  • + 94
 I cringe every time I read one of these Canyon promotion posts. They have been the absolute worst company I have ever had to deal with. Got a massive crack on the chainstay of my Spectral and they refused to warranty it saying that "The scuffs on the frame indicate that you probably rode it too hard". I've been arguing about this for the last two months and they told me that they would call me, which they have been unable to do for the past three weeks...

My road bike's from Rose and while I've had warranty issues with them as well, they resolved it as quickly and as painlessly as possible, so it's definitely not the direct sales model's fault.

I will never buy a Canyon product again.
  • + 35
 Oh and the scuffs they mentioned are on the front triangle, which, of course, lead to the crack on the chainstay...
  • + 21
 www.pinkbike.com/photo/13777653 a photo of the crack.
  • + 9
 @Paluzas: My experience with canyon had been great, yes, my spectral has had problems but they've sorted it out quickly and reasonably painlessly. That's my experience.
  • + 11
 @JoshdoesMTBing: That's good to hear, but I've really had nothing, but hassle from them. Could just be me, but this isn't even the first time something similar has happened. A couple of weeks after I first got the bike I smashed it into some rocks and cracked a seatstay, for which I went through their crash replacement scheme. First off, they wouldn't sell me the rear triangle separately telling me that the entire frame had to be replaced and the old frame destroyed (heard that they sold it separately for others, but wouldn't do it for me no matter how much I asked), then they told me that I would need to ship them the entire bike for the components to be built on the new frame, for which they'd charge me something like £100. They changed their mind surprisingly quickly after the German office told me that the frame alone would be fine.

It then took them something like a month to send me the new frame and when they did, it was missing the bit that the rear axle threads into so I had to wait another week and a half for that to arrive. This basically meant that I wasn't riding for June and July last year, since I had sold my other mountain bikes and spent all of the money on the spectral.
  • + 7
 I hear you. I will never deal with Canyon again. It took 6 months for my strive to arrive in Sydney after 4 DELAYS!!
  • + 10
 @Whipit101:
Thats odd, my strive took 6.5 days to arrive from ordering it
  • + 5
 @Hooch73: Customer service is one of the dozens of issues Canyon boasts to have under control. Clearly not in this case.
  • + 9
 @canyon.com I wonder where they are and what do you have to say about this concern noted from a customer?
  • + 42
 11 April : Provisional shipping date provided in Order confirmation
12 April : "Your bike is due to ship this week"
15 April : "I have just checked your order and it is still saying 15th (today) So it could get to you early next week."
19 April : "We can see your order is meant to be assembled this week, should your bike should ship latest next week"
25 April : "your order is due to dispatch between 2 - 6 May 2016"
29 April : "I can confirm that you have should receive your bike between the 2nd and 6th of May."
03 May : "Unfortunately your bike has again been delayed. system showing a eta between the 16th and 20th"

(Cancelled my order and bought a Commencal instead. Within 5 days the Commencal was on my doorstep.)
  • + 8
 @Bird-Man: Prepare to read a copy/pasted apology message with no real resolution to the problem.
  • + 4
 I have a problem with the front wheel in my new Torque frx back in 2012. I told to Canyon and they took the bike back to service it. It was a little bit slower, about 3 weeks to rebuild a wheel but I had no trouble whit the guys and they call me back to explain that there where low on people in summer.
  • + 2
 @homerjm: See that's the thing, every time you get through to an actual person in their offices they seem to want to be genuinely helpful, but then someone else takes over the case and they forget all of the previous conversations and emails and just send generic copy/paste emails one after another. They seem to be severely understaffed and mismanaged and it really seems that it's the higher managements fault that the customer service is as awful as it is.
  • + 10
 www.pinkbike.com/u/crazycalm/album/Broken-Canyon-Strive-2013

Same Story for me.
They told me I have been riding the bike too hard.... I do not get the point, since these are supposed to be racing bikes and they have a long warranty period (5 year).
Now my girlfriend has a bike that she can ride in the town......
  • + 7
 Im also wondering how much does a promo like this cost on Pink Bike.
  • + 2
 @Paluzas: Every time I contact Canyon I get a new Customer number, so it's small wonder they can't keep track of any issues. While their bikes are good, their logistics/computer system is horrible. If they don't get a handle on it soon their reputation will be ruined.
  • + 3
 @homerjm: rhetorical question, why would they be low on people during the busy season(s)?
  • + 5
 rarnold@canyon.com Everyone go e-mail him, ordered my bike in September, they told me after a month it was gonna arrive in February, told him if you didn't get me it at Christmas I'd go to YT, he got it for Christmas Smile
  • + 7
 @crazycalm:

"since these are supposed to be racing bikes"

Yes, but if you read the fine print pretty much every bicycle manufacturer has a clause in the warranty contract that precludes competition. So if you ever pay and entry fee, zip tie a number on, and race against the clock, you've just voided your warranty.

Also, that break in the down tube on your Strive looks to me like you nose cased something hard or rode straight into a tree. ie: looks like crash damage, not something covered under warranty. That's just my opinion though.
  • + 3
 @Paluzas: i had exactly the same shape crack on mine they replaced it within 8 days. But thats about the 10th crack in the same spot ive seen
  • + 2
 Wow... seriously guys, delays can happen everywhere. I for example ordered a Specialized Enduro and had to wait nearly 3 months until delivery. Just sayin.
Oh and I ordered in November... one might think nobody buys a bike in November.
If you order a bike at the start of the season, what the hell do you expect? If you want your bike tomorrow, go to your LBS and spend 2000$ on top for a comparable bike. Jeez.
As far as customer service goes, there will always be people with positive and negative experiences, and of course you read more about the negative experiences, because the happy customers are out riding their bikes.
Reading comments like 'I wanted to buy a Canyon soo bad, but after reading what some random guy on the internet posted I'm not sure anymore' makes my brain hurt.
(To be fair: I have never owned a canyon but a friend of mine abused his old FRX really hard for like 6 years and it's still going strong... if I was in the market for a new DH bike, the Sender would be on the top of my list and so would be the YT Tues).
  • + 5
 @mazze: seeing you are in Germany you may have an advantage of going to the factory, however, buy the sender and let us all know how good it is and the service is if it fails. Bikes fail that's a fact and that should be built into the business model. If a trek, spesh or giant fail here in Canada you can bet dollars to donuts it will be fixed!!! spesh is really good with warranty stuff.
  • + 8
 Had exactly the same response from canyon with a Strive cf with a problem with the frame. They refused to warranty the frame because they had never seen an issue like this before so it must be my fault?? Their second reason was that due to marks on the chainstays that i must not have looked after the bike and therefore the other problem was my fault. Twisted logic but it alls shows that they'll take your cash and refuse to accept that issues happen and it is there respinsibility to honour a warranty they promised. My advise is to do as I have and take them to the small claims court. Even if you lose they'll still have to pay for a lawyer and you can represent yourself for free.
  • + 3
 @Paluzas: whys it in the bath?
  • + 5
 Still no reply from Canyon. I was thinking about a Spectral if I ever jumped on the 650b wagon but I don't know about that now.
  • + 8
 Had a problem with my Giant frame, was riding a warranty replacement within a week. Sometimes it's worth the extra going through a brand with actual stores/LBS, and as most are actually willing to be a bit flexible with RRPs the price gap is not as large as it looks.
See there, good customer service does the marketing for you, and saves money on Pinkbike ads (interviews) Wink
  • + 5
 @Murvis: To be fair, there's a thread called "Snapped Giant Stance after 2 months" in the forum. Not many positives opinions of Giant there.
  • + 2
 Know what you mean...
  • + 2
 @Richwak: would love to know what your frame issue was as they gave me the same excuse when the carbon tabs holding the chain device ripped off the frame when the chain got caught in the crank. Did you get any joy in the small claims court?
  • + 3
 @skill7: Would really be interested to know that as well, I have considered taking legal action as well, since apart from the "you rode it too hard" crap they failed to give me an actual explanation on how they think "riding it too hard' would cause a crack like that to happen.

To anyone reading these mixed reviews of canyon's service I just have to say this: why would you risk it? There are plenty of other direct sales companies out their that make brilliant bikes at a similair price and with (seemingly) a lot less aftersales issues. Commencal, YT Industries, Nukeproof (might as well be direct sales with CRC prices), Bird and Rose just to name a few.

@Canyon-PureCycling you listening yet? Want to give me that phone call???
  • + 4
 @mazze: That's a terrible expectation to have of any retailer in any industry. I don't think anyone would be concerned about a delay to receive their bike if they know what that delay is before they purchase and that the delay doesn't continually stretch out. You can make an informed decision then.

Yes, the squeaky wheel does make the most noise but if these guys took customer service as serious as they spruik in their own interviews then these customers' problems would be addressed as a priority. The fact that any customer feels they need to express their disgust shows that the customer service isn't up to scratch. And taking orders without being honest on delays is setting them up for failure.

A lot larger companies with a lot angrier customers would at least be in here trying to deal with these comments turning their promotional piece into something more expensive than the fee to PB. Perhaps YT actually paid PB to do this interview...
  • - 2
 @fraggler: I don't know what you mean.. it is not an expectation, but just a dry reality.
There can always come up unforseen issues somewhere down the line in the production chain, so the only time you can be REALLY sure that your bike is ready to roll, is, when you are in the store sitting on it and have your checkbook ready. This does not only hold for bikes but for any complex durable products like cars, boats, ... you name it. Like I said, I ordered from Specialized, one of the biggest players in the game, in the offseason and still had the same problems.

@Bird-Man like I said, unfortunately I'm not in the market for a new DH rig right now, but I surely would give that beast a try! I get your point about warranty being easier when you can deal with people more directly, but the same applies for us when we Euros buy products from your side of the pond. Most of the time the service here is not even close to what it's like for you. My experience is, that you even have to go around the local service and reach out to the HQ in the U.S. sometimes, if you want things to get done. As far as I know even Specialized, known as the most obliging brand in the business, is not as easy about the warranty as it was 5 years ago. I guess companies face the classic problem of moral hazard when they are giving new warranty stuff out too easily. But generally I agree that many European companies don't exactly have the best Customer Service. I had some issues with Magura's customer service as well. I believe sustomer service generally just has way more significance in North America than it has here, because customers in America are very rigorous about their attitude towards a company once they lose trust. The recent VW incident might be the best example... VW is paying Americans a shitload of money for their used cars, while the European customer gets absolutely nothing.
  • + 2
 Buy from your LBS and then wam!
  • + 3
 Well that's that, just received the phone call from canyon. Kind of felt sorry for the guy who's job it was to deliver these news to people, but he essentially just repeated what the email said, scuffed frame means that the warranty's void. So take note, if you want to ever warranty your canyon, make sure that it's in mint condition!
  • + 1
 i totally have to agree!
We don't have bad reputation with canyon!
I have a lot of friends riding Canyon bikes because of what you get for your money and all of them are happy!!!
For example:
my brother had a broken Canyon strive-Frame some time ago. In less than 2 weeks he had a total new built up Bike ready to ride again! In this two weeks he wrote the e-mail, became a positiv answer, sent the bike to canyon where they had to put all the parts from his old frame on the new one an send it back.
all in two weeks!!!
the same thing happened to me 2 weeks ago with my transition patrol and it took them 1 and a half weeks to just tell me that i get a new frame. I still don't know how long i have to wait for my new one. They just told me that they have to check the colors available and that they will contact me (my dealer) again.
  • + 3
 @Paluzas: wow that's a lot od BS. Well rest assure if they pull this shit on this side of the pond they will be bankrupt in a year. were lawyer happy in this parts of the world and lawsuits are filed for the fun of it, and if the break causes an injury well then they will be in for a real treat!!

I will never buy a canyon. @Canyon-PureCycling
  • + 0
 Can North Americans buy Canyons yet? Because if not, that tells a lot about their systems
  • + 1
 @Konanemia: no not available
  • + 1
 @Bird-Man: maybe a good thing !
  • + 2
 @crazycalm: they told you raced it too hard because they were nice. I'm telling you that crack is not a fatigue crack or a frame defect, that's caused by a crash for sure.
  • + 1
 Turns out it wasn't the end of it... In the phone call I asked them to review the case again - they did and told me that they would send out a new frame my way after all... The process still kind of took ages, but they did the right thing in the end I guess?

Make your own decisions on this, but I just thought I'd be fair and tell everyone what happened.
  • + 1
 @Paluzas: awesome........I guess they read all the comments.....good for this forum and sticking together to get what is right. @Canyon-PureCycling be more honest and transparent, did not need to get messy on a forum...and no you do not get kudos for doing the right thing in the end, cuz you were forced.
  • + 1
 @Paluzas: Or buy a bike at a bike shop. Trying to save your self a little extra money buying bikes direct only shoots your self in the foot. Seems to me if a Corporation try's to cut out local small businesses, why would they not screw you over. Shop local support your local shops.
  • - 1
 Canyon bikes are built with the cheapest 6000 series Al possible, they had like 1 model with a 7005 series Al and another one with the 6066 T6, but just one and more expensive.

Bikes are cheap, I mean, you can get a fully MTB with Fox Kashima and complete Shimano XT for under 3.200 EUR, that will tell you how "good" their frames are.
  • + 2
 I had the misfortune of trying to buy a Strive from canyon in Aug 2015 ,what a mistake -LOADS of customer service Bull...t -I finally cancelled the order as 3rd or 4th delivery estimated as FEB 2016 happy with my problem free YT that being said the Spectral of a friend has just done the Trans P without a hiccup -make your own mind up Holski Bristol
  • + 59
 lets buy a pinkbike inteview
  • + 26
 I was an inactive Reader on PB for many years, but i just registered, as I am going crazy when I read that bunch of BS which Canyon is telling here in this article:

"PB: With direct sales, how are you keeping a high level of customer service? How have you approached that challenge?

You have to see that we are kind of a role model, for many other guys."

This is just hillarious! Role Model? For whom? Guys who want to completely fail at customer Services?
I ordered a bike on July 10th - it was marked "From Stock"
Got the confirmation Mail few seconds later saying that it is going to ship between July 25th and 29th
Today I was contacted after 3 days via mail that it could not be shipped because of Problems with my CC (which is not true)
In Addition I wrote them on Facebook, where they told me that they had Computer/system-Problems yesterday which is the reason they cannot respond earlier that today and that my order is going to ship this week (no mention about CC issues - also i am asking myself why dont they contact me pro-actively when theres may be a Problem with the CC - which there clearly is not)
so, today about 4 weeks later a bike which was marked "from stock" still is not shipped, customer Service is at it's worst every possible channel... Facebook, Mail, Phone and Chat) and Pinkbike is Publishing an article about Canyon's CEO who is telling us that they are a role model?!

not to Forget the PB article this february where Mr. Arnold is apologizing for the delays and that it was a temporary issue...
  • + 3
 So, yesterday the Support guy contacted me again and told me that they had a "System failure" which caused it to send automatic mails to customers saying that there is a Problem with their CC... he apologized for the confusion caused but no further words about when my order is going to be shipped :-/
  • + 3
 @bikefoxx: What are you getting? Maybe just save yourself the hassle (all of the issues started in aftersales for me) and go for another company? The bikes are great when nothing happens, but if something goes wrong you'll basically be f-cked.
  • + 2
 @Paluzas: it's 'just' a Grand Canyon HT for my girlfriend, but regarding the components you get for the Price it was a pretty good deal. But yeah, i'm also considering that Option to completely cancel the order.

They just contacted me again and told me that the Problem with the delayed shipping are the pedals which I ordered together with the bike.

I don't know what or whom I can believe in this Moment...

- first: delayed shipping because of summer time
- then: delayed shipping because of Problem with CC
- next one: everything OK with CC, order still up
- afterwards: order still up but delayed because of pedals which are not in stock (they were at time of ordering)

WTF?!

and after asking for a detailed shipping date they tell me "sorry we cannot provide that Information at the Moment but we are doing our best.."
  • + 10
 Im looking for a new trail bike soon. Like the look of the Spectral. Like the spec. Like the price. Dont like all the real life accounts of bad experiences with Canyon. Sure all the "paid" reviews are good but so many bad stories of delivery problems and warranty issues etc on Internet chatrooms etc. Whats everyones views on here? Please.
  • + 6
 If you're in Europe or the UK, check out the Bird Aeris, similair price, similairly dialed in geometry and made out of sturdier material. I bought a frame and built it up with the components I had from the Spectral it is slightly worse climber, but an absolute monster going downhill. Also had a talk with the owner and he seemed like a cool honest guy, definitely inspires a lot more confidence than Canyon.

Also, threaded bottom bracket (!) and ISCG 05 mounts (which the spectral severely lacks).
  • + 2
 @Paluzas: yeah looks nice mate. Thanks. Something a bit different too!
  • + 3
 not everyone has bad experiences. the people with good ones just tend not to post them all over the internet.
I have a 2015 spectral, it was delivered 3 weeks early after about a week and a half. the only problem ive had was with the cc inline shock which I sorted out directly with cane creek. I think its a fantastic bike and would deal with them again even with all the bad press.
but the bird aeris is awesome and they are great guys (I live locally). tbh I almost bought one.
  • + 2
 I honestly think the internet has made it worse than it is yes this obviusly paid interview is retarded but I bought a xc bike from them and have noting but good things to say both about the bike and the company. A bunch of roadies I know own canyons and none of them had any issues. Also I am sexually atracted to that Cinelli laser mia.
  • + 9
 Jeez, I guess I'm the odd one out who really enjoyed the article. I thought when first reading it, oh fair enough he had some luck with his dad helping etc and then found out that he pretty much made the business with his brother following his fathers passing. I don't know regarding customer service as I have never had one (and at the moment don't want one) but I will say I have massive respect for bring able to have the vision to build a brand that big out of practically nothing.
  • + 9
 Avoid Canyon at all costs! Worst Customer Service i have ever experienced in my life. Put your money towards a company who actually consider the customer, even if it is a bit more expensive.
  • + 3
 Canfield
  • + 7
 I purchased a Strive earlier this year and have absolutely love riding it. However, I was pushing too hard one day and cracked part of the rear triangle, seat stay to be exact, when I crashed. My experience with their customer service has been pretty spot on (unfortunately) with what everyone else said:
1. Non-existent
2. Automated responses
3. Cannot talk to someone, only email or other modes
4. Want me to send my entire frame back and continuously say they cannot or do not have just the seat stay available (I find this extremely hard to believe)

After all this and since it's in the smack dab in the middle of the riding season, I decided to get the part repaired locally in the States. It wasn't worth it to me to box up the entire bike, send it back to the UK, play the waiting game for them to send a new bike AND would have to pay for the new bike but at a slightly discounted price. My friends have had issues with their frames when they crashed and were taken care of VERY WELL by the respective OEM. Terrible experience but maybe that's part of how they are saving customers money by cutting corners on customer service.
  • + 3
 Sounds like they're cutting corners on frame design.
  • + 6
 Canyon has been talking about US sales for years. These guys are all talk, if they wanted to sell in the US they'd fucking do it. They have enough trouble wrangling their own customer service on their side of the globe. Their operations are, generously stated, insufficient to sustain the kind of business they do. I don't know if the company is just mismanaged to shit, but I've heard nothing but dirt on these guys. Sucks because I'd throw my money at them for a stitched 720, a bike I don't even need, but once again they just don't have what it takes to come through for people over there and god forbid people over here.
  • + 5
 My experience in the last 12 months with my Canyon Strive CF race 9 is as follows. Delivered On time. 1st month Pike needed to be sent back and was repaired and sent back within 7 working days 3rd month in shape-shifter failed and the replacement took over 6 months with several broken promises from canyon and very poor customer support. 11 months and I noticed a crack on the bottom bracket, canyon confirmed this and a replacement frame would be sent out as soon as it was back in stock. You guessed it, I'm still waiting 9 weeks on. So two trips to the French Alps were done without my Strive and I'm currently missing lots of summer riding due to this. So my experience is hit or very big miss, the U.K. Service team have been very nice but it sounds like Germany is holding them back and it's affecting customer satisfaction very badly. I'll not be spending my hard earned cash with Canyon ever again and would advise anyone looking at a new bike to stay clear. It's very sad as the strive is a great bike and rides fantastically but I'm wanting better customer support and service.
  • + 1
 I definitely know that feeling! And the only reason the Pikes were sorted that quickly is thay Canyon don't actually warranty 'em, they just transfer them to Sram. If it had been a canyon part they probably would've given you some BS excuse on why it will take a year to warranty it...
  • + 5
 "We are working, especially on our entry to the US, on a service concept where we can integrate the dealers."

So Canyon sells and ships direct to consumers, but when it breaks you go and seek a dealer.

I'm sure dealers will be elated to deal with only angry Canyon customers.

On a side note, they should integrate with Amazon Prime NOW, as I need a bike THIS AFTERNOON for a sweet-ass flow trail session!
  • + 7
 I've tried to order their non-standard bearings. I've just received the reply five minutes back. The bearings will be available in November. Yeah.
  • + 4
 Purchased a now much dated Canyon Nerve AM 8.0x in 2012, i've ridden it aggressively from day one and managed to destroy virtually every component on it including egging the bottom bracket from bike park hucking yet the frame is still going strong, problem free and still shine's up nice. I order new bearings from canyon from time-to-time and never have an issue. I'm just now considering a new bike and fancy something different yet the draw to Canyon because of my experience and their value for money is a strong draw. I'd buy another, probably a Strive if they update it to get rid of the Shapeshifter, never bee keen on those types of gimmick. Just more to service and potentially fail.
  • + 3
 @Uuno: I 'like' that. I just want to ride my damn bike, not play with settings.
  • + 4
 This comment section is exactly what I love about Pinkbike. Doesn't matter how much a company pays Pinkbike for an article and how nicely Pinkbike writes is, the truth will always come up in the comment section. If anything, cheesey lying stories like this one will only make us loathe piece of shit companies like Canyon even more.
  • + 4
 I'd love it if Canyon did an aggressive trail hardtail - with their pricing structure it'd be awesome. A decent hardtail shouldn't need to be built around a £500+ frame coming in at near enough £2000.
It should be a bike we could all have in addition to the main one.
It's a shame all their hardtails are so xc focused at moment.
  • + 1
 On-one - 456 evo 2 in 26" and 27.5" and their new dee-dar - if you want affordable steel hardcore on a budget there is no better, so no, it does not have to be built around a 500 quid frame even now, and I doubt that canyon could better a steel frame for 199 - 299 squid (often the 456 .. 27.5 is on sale for 150) - sorted
  • + 1
 @makdthed: Last year I bought a 456 evo2 26 inch frame (+pick&mix) and reused most of the parts of my old full suspension. Amazing little bike, very fun to ride! Used it more than my new fully.
  • + 1
 Cotic do some awsome hardtails too. My BFe is a little weapon and so much fun.
  • + 1
 @aresiusbe: Awesome - once you get on an aggressive hardtail it is hard to stop - hard to ride too, but awesome fun - skillz are needed Smile

Plus many see these as "winter bikes" or "second bikes" - mine is my main bike, simple aggressive fun
  • + 1
 @slowrider73: They do, but they still fall into the 500+ category, they are lush though, really well finished, my on-one is a bit rough compared, but it was only 150 Smile
  • + 2
 @makdthed: they've just brought out an all new BFe thats stealth dropper compatable and is £399 with 12×142 or £ 349 with 135 QR. Both include post clamp and free uk delivery. Not bad for the quality! .........27.5 or 26!
  • + 1
 @slowrider73: sonder bikes
  • + 2
 @sewer-rat: yeah nice. Never heard of them. That Broken Road Ti frame looks sweet!
  • + 1
 @slowrider73: Not to bad at all, for a small UK brand thats some pretty aggressive pricing - someone was riding a Cotic the other day, they arrived at the top of a hill climb where its like an unofficial meeting point (in other words its a "stop and heave your guts up" spot Smile ), and almost everyone was admiring it and wanting a go, very nice it was
  • + 2
 Production Privee.
  • + 3
 As basically everyone has said, On-One 456 Evo2 in 26" wheels. Won't ever want another bike.
  • + 2
 @slowrider73: yes Cotics are also awesome, had a Cotic Roadrat as a commuter once, too bad it got stolen.
When the 456 dies ... probably a Cotic or a Stanton is also nice.
  • + 1
 Dude! Look into a Stanton Switchback for 160mm travel or Slackline for 140mm. Steel! a bit more at 599
I just received my Slackline yesterday. Its beautiful, the guys at my LBS though it was a custom paint job.
Building it now.
www.stantonbikes.com/product-category/frames/steel

Also the Cotic BFE some have mentioned is an awesomely fun frame, and a great deal. 26 or 27.5
  • + 7
 I order a pair of bearings for my torque....4 weeks delay...
  • + 3
 I agree with what many of the others have stated above. Canyon's customer service is horrible. All I need is a couple small parts for the upper shock mount but of course they don't ship to the Americas, must have a UK address?? Come on really, you're trying to bring business here next year but yet you can't take care of any of your customers here in the states!
  • + 3
 Worst customer service. You can't buy all the frame parts listed in exploded drawinsg (ex. a rocker arm). You have to ship you're bike to them so they would install it. Two mounths without my bike because they was unable to send me a rocker arm.
Very hard to catch them on phone or chat and slow on email replys (more than 4 days).
Customer service is almost inexistent.
  • + 3
 @Paluzas, sorry about that crack. Imo, it's clearly a warranty issue. The way that chainstay is constructed is old school. Best to be a CNC yolk in that location. I have had that happen several times, back in the day. Poor engineering, something to consider :/
  • + 2
 I only came to the comments to check for article bashing, reports of poor service and angry riders (all valid). Was not disappointed but feel bad for fellow riders, sooooooooooooo glad I went Capra as I was minutes from ordering the Strive.

I hope they surprise you all, improve service and your all out shredding soon!
  • + 2
 "high level of customer service" - err, nope

"We have to offer factory and dealer quality at one time" - also nope

How about we will ignore any emails and phone calls, we will fob you off with meaningless statements, we will try and convince you to accept damaged goods, will will take forever to ship you things we have in stock (I could have literally walked to the factory and back in the time to get a shock returned), we won't have things in stock that would make sense, we will not admit that our initial shapeshifter design was a piece of crap.

All this = 1 year after I bought by Strive CF Race I had ridden it twice, including one ride on a flat trail to the trailhead where the freewheel pawls lasted 20 minutes and the second where I was stuck in DH mode the whole time.

Shame because the bike is actually really nice to ride. Scared by the comments above about what happens when things go wrong later down the line, at least my bike was always in pristine condition when I sent it back due to it being unridable...
  • + 2
 I was thinking about to buy a Canyon bike, but after reading all they say about the customer service and the delivers, i just dont know. I would like to know your opinion about YT bikes and more specifically the Capra. thanks
  • + 3
 I chose a YT Capra back in February. I couldn't be happier with my purchase! Bike was shown as "in stock" and i received it within 7 days. Bike has been amazing and the customer service from YT USA has been top notch. The bike shipped with a bent rotor (crazy that they ship with the rotors installed), they had a replacement rotor in the mail the next day. I've purchased a few other small components and they have always been shipped within 24 hours.
  • + 1
 @mikepal: Thanks man! that gives me confidence, and what size should i choose? i'm 5'6 feet or 1.72m, thanks for your help
  • + 2
 I've owed a Capra Comp for a year now and absolutely love it. No issues. No complaints. Purchasing from the Zinks was easy. I ride local trails and take it to the bike park on the weekends (Mountain Creek). My rear rotor was slightly bent upon arrival as well, but with a little muscle we straightened it out. I highly recommend.
  • + 0
 @traelodeunacolombia: That's a tricky one...My knee jerk is to say Medium, the website says Small. On a medium, I would be concerned with the dropper post....even fully retracted into the seat tube, you may not be able to get the seat low enough to be comfortable without swapping for a 100-125mm dropper. Pop onto the Capra forum here and send out a post to ride someone's bike....I've let 2 guys test-ride mine and I'm sure there is someone close to you that would let you do the same.
  • + 1
 I love my Capra, I have the non-lockout Float X2 on mine and with 170mm it's an awesome descender but somehow climbs much better than that sort of bike should. My usual ride is between 10 - 30 miles with lots of climbing. For size you need a medium, but as mikepal mentioned the dropper may be a concern depending on inner leg dimensions. 150mm posts have good resale so swapping out for a 125 should be easy.
  • + 2
 After 5 days of ordering, I had my Strive CF arrived to me in Malaysia (well Singapore to be exact to avoid the taxman).

So far the Shapeshifter had been working fine. But my complaint was on the Guide RS brakes - the front brake was dragging and both lever felt mushy right from beginning.

SRAM dealer in Malaysia took care of it for a nominal fee - but I felt that Canyon should have a tight quality checks for their incoming components and for brakes, gave them a proper bleeding or servicing if need be before packing them up and sending the bike over halfway round the world.

With the brakes serviced, the bike has been sweet. I'm praying hard that the shapeshifter stays shipshape, but am planning to buy the replacement rigid yoke in case it doesn't.
  • + 2
 Hi , I'm from Chile and buy a race STRIVE 9.0 cf ..... 2 weeks I was delayed in arriving ..... ultra fast .... regarding the quality of the frame them I can comment that works great and finishes are premium ... I hope that structurally the box size ..... here in Chile habemos users Cannyon sick and none had major problems with the after sales service ... that was one of the reasons why I decided to opt for the brand and obviously the price . regards
  • + 7
 Local bike shop.
  • + 6
 the best point in all this internet chatter. Buy from your LBS. done and done
  • + 2
 @WAKIdesigns: "you do not see any e-bikes here, which is a big trend in the industry, but we said that we started our business from things we liked because we are racers."

I hereby summon you to state your opinion on this matter.
  • + 3
 I shared about canyon because it has been so long to receive my spectral (6months) and i agree to say that the customer service is worst than anything else but I have to say that I have lot of fun with my bike
  • + 6
 Do not buy a Canyon worst customer service i have ever seen!
  • + 3
 Damn.. I was excited about Canyon coming to the U.S.. I don't need a new mtb but was thinking of getting a DJ bike from them. But with all these claims of bad customer service I think I'll look elsewhere.
  • + 1
 There's not much to go wrong on a DJ bike though and they're designed very differently from an XC bike which will break if ridden too hard.
  • + 5
 One of the worst companies.. Especially their "Customer service". Never again
  • + 2
 All this hate! haha
I ordered a bike "in stock" which was delayed 4 weeks. And 2 customer service experiences, rather good.
At this price I'm not complaining, but it is annoying to read this "role model" BS...
This direct-sales model + DIY suits me because my local bikes shops (Brittany, France) are just bad. Most of the time they say bs, sell bs, and when I really need them, the job is not done correctly.

Positive points in the article :
Torque EX replacement coming?
No e-bikes!!!
  • + 1
 @Canyon Looking at the Strive but, why do you charge the same 299€ to ship to the Canary Islands, Spain than to, for example, Costa Rica, Mexico or Indonesia??? That´s around ten times more than shipping to mainland Spain...
  • + 3
 Is this a recycled post?... As soon as I saw the picture of the Trailer in the Lobby with 'Renn - Service' on it I thought that I had seen it before?!?
  • + 3
 My mistake, just a recycled photo.
  • + 2
 I'm on my second Canyon and the third is on the way from the recent sale. So far so good after three years I cannot complain about their after sales service they sorted out everything to my satisfaction.
  • + 5
 When Kanye West is your clothes designer
  • + 4
 4 years on a Torque DHX. Best bike I've owned without exception. Ridiculously reliable and great VFM.
  • - 7
flag gotlost (Aug 2, 2016 at 6:20) (Below Threshold)
 So the best bike you have owned is a single pivot Torque DHX and that should be relevant to other people looking into buying an all mountain/enduro bike in 2016 ? How ?
  • + 1
 @gotlost: Whataboutery at it's very best.

It's a comment about Canyon in general.
  • + 1
 @gotlost: where did you get your engineering degree?
  • + 1
 Hi @Whipit101 , Darryl here from Canyon Australia. Would love to know more about your order and the 6 month delay? The only one I can think of in Sydney where there were a few delays was one that was ordered in December with an original delivery date in March. Bike was delayed and was delivered in April.
Why not give us a call on 1 300 712 003 to see if we can make you a happy Canyon rider?
  • + 1
 Hey Darryl. Would love to have the Strive CF 9.0 team to make me a happy Canyon rider.
  • + 6
 I like that cinelli.
  • + 3
 So they do actually have a decent bike at Canyon xD
  • + 1
 Riding my third Canyon bike (Strive 2013). My better half rides one as well as lots of friends. Never had any problems. Great bikes with price tags that makes you wonder. So far for the bikes. Customer service may be a different thing. Years ago, there were lots of displeased comments in german bike forums (like mtb-news.de) concerning delivery times and delays. Had to wait too long for a bike myself. IMHO Canyon grew a bit too fast and couldn't keep up with the promise. Nowadays Canyon seems grown up and never had any hassle with them. Quite the opposite: i.e. their customer service granted me credit when they dropped prices after I bought my Strive. Bottom line: I've always been quite happy with Canyon and would get one, again. Before doing so I'd also check YT, of course. Those negative comments about their service (not products) here do surprise me.
  • + 1
 Received my Sender just over a month ago, and it is awesome. I had a concern about the MX link, which I wanted checking out, so rang Canyon UK. Straight through to them, without issue, booked the bike in, about a week after my call. I drove the bike to them, but could have had it picked up, my choice. Dropped in last Monday, scheduled for Wednesday and received an email Wednesday, late afternoon, to say the bike has been thoroughly checked and all is good. I then picked the bike up again on Friday, again my choice, could have had them send it back.
I can't imagine any company doing much more, direct sale or not. This is my 2nd Canyon bike, I also have the Torque and all of my dealings with them have been very good. Like cars, I think occasionally stuff goes wrong and that can happen through any manufacturer. People tend not to write about when things go right though.
I am super happy with my Sender and the service I have received, chatting with other Canyon owners in the Bike Park, I know I am far from alone Smile
  • + 1
 Ordered an on one Codeine on a Monday during lunch break from my phone in AZ, frame was on my doorstep from UK on Wed lunch time....Shocking. I have to show waybill to buddies for them to believe it. The canyon stories sound unreal..
  • + 1
 My favorite email I got from them while I was waiting for mine to ship was: delay due to we ran out of the components necessary to assemble your bike, no new date for shipping given. I had ordered the base model, perhaps they could have upgraded the components which for base shimano stuff costs nothing and shipped it. Instead I got roughly 2 mos. of limbo.
  • + 0
 They don't really care about their Swiss counterpart, aka "Pure Cycling"... The "Sender CF 9.0" model is available for purchase on the Canyon site, but NOT on the purecycling swiss site... So, if one lives in CH, one cannot buy a Sender CF 9.0... Go figure..

(By the way: Commençal, YT Indus, and Bike24.. They all delivery to CH just fine...
  • + 1
 Try to order it via their livechat! Did that for my Stitched 360 (which was (or still is) not available on the purecycling.ch site)... Got it very quickly and uncomplicated. (But without ever having ridden the Sender, I'd recommend to order the YT Tues. Awesome bike!)
  • + 1
 Wow, this really sucks. They make such a pimpy slope bike, too bad their quality sounds about as bad as the other CB (Crank Bros.). :/
  • + 2
 I was ready to buy a strive cf 9 and now after reading this i don't want to. its a shame as well as it's a beautiful bike..
  • + 2
 bought a canyon, arrived with a damage frame and box untouched. wtf. Took some weeks to have a new one.
  • + 1
 Just bought a Strive 6.0 Race and am very pleased about the build quality and spec. Support during purchase was also great. Keep up the good work Canyon!
  • + 1
 An empty account with no pictures and only this one post... ...saying to keep up the "good work".... Is this someone who works at a Canyon with a fake account trying to compensate for all the negative posts?
  • + 2
 @Mattin: Smile Nope, not one of them, just didn't fill out my profile until now; fairly new to PB, that's why. My experience with them during purchase and delivery was really good; hope I won't be needing service, seeing how much everyone is complaining about it...I purchased the bike not long before PB posted this article Smile
  • + 1
 Cool, glad to hear your positive experience with them Smile
  • + 2
 I have Stitched 360 and very happy with it. Sad to see that only negative posts are upvoted.
  • + 1
 Would the Dartmoor Wish be a good alternative instead of the strive? especially for hard riding;-) which the strive isn't for as they told in the warranty case? ;-)
  • + 1
 Only heard good stories about Dartmoor warranty.
  • + 1
 @gotlost the bikes are Horst-link not single pivot??
Also, Answer to 5th question, very subtle haha!
  • + 1
 I just want to know about that kids bike. What is it? Is that two different wheel sizes?
  • + 1
 That is a Supurb bike (www.supurb.de/Supurb-BO20-Kinder-Mountainbike), looks like a B)20 (20" wheel bike) and probably has the rear wheel swapped out for some reason.

I picked up a Supurb B01 for my kid, really nice quality. Can't wait for him to be big enough to ride it.
  • + 0
 Great read, just did my first tour of the factory this year. Super impressive to say the least and Roman was the reason I felt right at home with the brand. Good dude!
  • + 1
 I'm genuinely about to order a bike from them. Should I?
  • + 2
 If you're in a hurry, no. Expect it to arrive within 1-5 weeks. Otherwise hell yeah, frames are great and spec for price too
  • + 1
 @Uuno: 1-5 weeks if you're extremely lucky.
  • + 3
 I ordered a Spectral on July 18th and it arrived yesterday (August 1st), which was earlier than expected. 2 weeks total. Shipment was to France.
  • + 4
 I orded a strive CF team in june on a thursday, the following thursday the bike turned up at my house, in sydney australia 6.5 days from start to getting my bike halfway around the world. including several late changes to my order for various reasons (not allowed to ship to aus or wrong size corrected) I have head good things about their customer service here in aus as we have a rep in melbourne to deal with and one persons shapeshifter gave up the ghost he had a replacement in 2 days.
  • + 2
 My Strive arrived 8 working days after placing the order (Romania)
  • + 1
 I´m happy with my Spectral :-)
  • - 2
 "We had to find something like €100 or €125,000 for the project, then they could ask the government for an additional €2 or €300,000 to invest in this project."

huh?
  • + 6
 I assume he meant to say €100,000 - €125,000 and €200,000 - €300,000 respectively.
  • - 3
 Canyon, the Euros can keep you.
  • - 1
 Fuck this website!
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