The Hunt for Perfection - Inside BOS Suspension

Apr 13, 2016
by Solid Bikes  



DH racing is in many ways, a hunt for perfection, trying to achieve the perfect line and ultimately putting together the perfect run. The combination of a multitude of variables, coming into harmony at the right time to create a race winning performance, is not easy to realise or replicate, but this is what drives a downhill racer. One of those parameters is our equipment and our bike setup . We all have that desire to be on the best possible set up, but what makes a perfect set up? Is there a general rule we can apply for each rider or is it specific to each rider and their own needs?


Set Up Testing with BOS in San Romolo. Team SRF Season Preperation BOSsuspension SolidBikes ReverseComponents SchwalbeTyres MaguraBrakes BluegrassProtection KMCchains SapimSpokes IndependentRacing FiveTen DanicoBiotech Photo Fabian Rapp


To be fair, this isn't an easy question to answer. This is why the members of the Solid-Reverse Factory Racing team went to visit the legendary Olivier Bossard, the founder of BOS Suspension, arguably the most qualified man in the world to answer such a question. A man who has made a name not only as a suspension designer for multiple world DH champion Nicolas Vouilloz, but also earned a formidable reputation on the rally scene over the last two decades. It is safe to say that Olivier Bossard never took the easy road when it came to designing the best performing damping systems.

bigquotesYou run your life on opportunities. Maybe at that moment I was the right man at the right time, in the right place. - Olivier Bossard


Set Up Testing with BOS in San Romolo. Team SRF Season Preperation BOSsuspension SolidBikes ReverseComponents SchwalbeTyres MaguraBrakes BluegrassProtection KMCchains SapimSpokes IndependentRacing FiveTen DanicoBiotech Photo Fabian Rapp

Set Up Testing with BOS in San Romolo. Team SRF Season Preperation BOSsuspension SolidBikes ReverseComponents SchwalbeTyres MaguraBrakes BluegrassProtection KMCchains SapimSpokes IndependentRacing FiveTen DanicoBiotech Photo Fabian Rapp


The team members arrived at the site of BOS Suspension in Toulouse, France to get a factory tour and to learn more about the technology that is being used on their bikes. The mighty engineer of BOS, Arthur Quet, shows of some impressive shocks to explain the developments that have been made in the recent years.


Inside BOS Suspension

Set Up Testing with BOS in San Romolo. Team SRF Season Preperation BOSsuspension SolidBikes ReverseComponents SchwalbeTyres MaguraBrakes BluegrassProtection KMCchains SapimSpokes IndependentRacing FiveTen DanicoBiotech Photo Fabian Rapp
Set Up Testing with BOS in San Romolo. Team SRF Season Preperation BOSsuspension SolidBikes ReverseComponents SchwalbeTyres MaguraBrakes BluegrassProtection KMCchains SapimSpokes IndependentRacing FiveTen DanicoBiotech Photo Fabian Rapp


Each suspension unit is assembled by a specialist here in Toulouse and will be quality checked before they are being packed and shipped. This is an important procedure for BOS as they are always looking for the highest quality possible.

Olivier Bossard has a deep understanding of suspension characteristics and how to transform the needs from the fastest riders on the planet into a working chassis. Olivier has developed several World Cup winning kinematics over the last twenty years and Matthias Reichmann, the head engineer of Solid Bikes, was pleased to discuss their newest suspension layouts face to face with the mastermind behind BOS.


Set Up Testing with BOS in San Romolo. Team SRF Season Preperation BOSsuspension SolidBikes ReverseComponents SchwalbeTyres MaguraBrakes BluegrassProtection KMCchains SapimSpokes IndependentRacing FiveTen DanicoBiotech Photo Fabian Rapp


Arthur speaks with the team about their needs and some future projects that may come. The halls here in Toulouse have something magical as you can feel a spirit that is driven by racing and the desire to win. Evidence of their success is all over the place and this made me curious to learn more.

Olivier Bossard has been designing bikes and suspensions for the most progressive riders in the world for years now. How important is a company like BOS for the development of your own bikes?

Matthias Reichmann - First of all it is very important in my eyes to have matching components on your bike, this means that the shock layout has to match the ratio curve of the frame to provide the best possible suspension. We feel honored to work with BOS as our suspension partner and are very pleased that Olivier shares his knowledge with us. Each time we have the chance for an open chat we start discussing future possibilities and this is a welcome addition to a healthy cooperation. He has such a great understanding of what is needed to compete on the highest level, not only in biking but also in MX, rally racing and all other power sports, that he can provide us with vital feedback during each development stage if we ask for his help.


Set Up Testing with BOS in San Romolo. Team SRF Season Preperation BOSsuspension SolidBikes ReverseComponents SchwalbeTyres MaguraBrakes BluegrassProtection KMCchains SapimSpokes IndependentRacing FiveTen DanicoBiotech Photo Fabian Rapp


Solid Bikes is running a World Cup team for the second year now. How did the first year pay off in terms of product refinements?

Matthias Reichmann - We have been using our team for testing all sorts of products throughout the whole year and it showed that we are on the right way and our Strike was already competitive on the highest level. Saying this does not mean that we took it easy and did not check if we could squeeze out even more performance. Arthur also helped with the setup evaluation on the bike and we did our homework after each race to come up with small modifications. As the time line did not allow for a wider testing camp in the season we decided with BOS to do such a testing at the beginning of the next season. What we finally did in San Romolo in Italy, this track is a perfect testing ground as it is a demanding track with lots of high-speed sections, steeper parts and also roots and rocks that can abuse the suspension of each bike.


Set Up Testing with BOS in San Romolo. Team SRF Season Preperation BOSsuspension SolidBikes ReverseComponents SchwalbeTyres MaguraBrakes BluegrassProtection KMCchains SapimSpokes IndependentRacing FiveTen DanicoBiotech Photo Fabian Rapp
The race track in San Romolo was partly still covered in snow at the upper section.


Set Up Testing with BOS in San Romolo. Team SRF Season Preperation BOSsuspension SolidBikes ReverseComponents SchwalbeTyres MaguraBrakes BluegrassProtection KMCchains SapimSpokes IndependentRacing FiveTen DanicoBiotech Photo Fabian Rapp
Set Up Testing with BOS in San Romolo. Team SRF Season Preperation BOSsuspension SolidBikes ReverseComponents SchwalbeTyres MaguraBrakes BluegrassProtection KMCchains SapimSpokes IndependentRacing FiveTen DanicoBiotech Photo Fabian Rapp
SRF mechanic, Jack and BOS service technician, Didier, had a lot to do while the guys were out for the test runs.

Set Up Testing with BOS in San Romolo. Team SRF Season Preperation BOSsuspension SolidBikes ReverseComponents SchwalbeTyres MaguraBrakes BluegrassProtection KMCchains SapimSpokes IndependentRacing FiveTen DanicoBiotech Photo Fabian Rapp
Didier and Arthur in their mobile service workshop the place where all the magic happened during the test rides.


What was your target when testing with BOS?

Matthias Reichmann - We needed to evaluate the perfect setting for our riders and to double check if the modifications we have made during the offseason played out as beneficial as intended. Arthur is translating the personal preferences of each rider in a perfect setup. We also changed some internals to maximize the effect for our riders. One target is to increase traction, control and to decrease fatigue during a run – so it is a quite challenging task to do. Our team riders are using an air sprung specific linkage on their race bikes to get the best suspension layout possible. We have been in contact with BOS a lot during the development of this linkage. So we needed to do both personal setups for the team riders and basic research for our future production bikes. It is great to be working with a brand that is also deeply driven be the desire to win races as we are here at Solid Bikes. I could not opt for a better partner when it comes to suspension design than Olivier Bossard and his crew at BOS. We feel very pleased to be able to share our passion and philosophy with them.


Set Up Testing with BOS in San Romolo. Team SRF Season Preperation BOSsuspension SolidBikes ReverseComponents SchwalbeTyres MaguraBrakes BluegrassProtection KMCchains SapimSpokes IndependentRacing FiveTen DanicoBiotech Photo Fabian Rapp


The BOS Suspension is known for its supple feel at the beginning of the stroke and the defined compression damping throughout the whole travel. Do these characteristics play an important role to your philosophy?

Arthur Quet - For BOS it is always important to improve the existing systems and to reach for the best performance. As this is the only thing that will help you to win races. Of course our suspension feels a bit stiffer than most riders are used to, simply because our suspension is designed to compete with the best and to win races. But we also know that not each rider is willing to set up his suspension like a pro rider, this is why our suspensions can be adjusted in a wide range of settings to satisfy every rider’s needs.


Set Up Testing with BOS in San Romolo. Team SRF Season Preperation BOSsuspension SolidBikes ReverseComponents SchwalbeTyres MaguraBrakes BluegrassProtection KMCchains SapimSpokes IndependentRacing FiveTen DanicoBiotech Photo Fabian Rapp


Are your World Cup riders using different shim stacks in the shocks or can the end consumer also fine tune his setup like your pro riders?

Arhur Quet - Some riders of the UCI teams (not all) do have a modified shim-stack to suit their speed and riding style, yet the standard-suspension-components we offer for the end consumer can be tuned very similarly.


Set Up Testing with BOS in San Romolo. Team SRF Season Preperation BOSsuspension SolidBikes ReverseComponents SchwalbeTyres MaguraBrakes BluegrassProtection KMCchains SapimSpokes IndependentRacing FiveTen DanicoBiotech Photo Fabian Rapp


Can you give some recommendations for our readers how to find the correct setup?

Arthur Quet - Well this is a tough question as it needs some knowledge and routine to do it correctly. But a simple rule is, do not adjust more than one parameter per run, write down the settings and start with the correct sag for your riding style, set up the rebound to a good basic tune and concentrate on the compression damping. Suspension setup takes time so just adjust the suspension in small steps and do not go from one extreme to the opposite extreme in one run as you will not find the best setup this way. You can use our setup recommendations or the setup guide of your suspension maker as a starting point. Note that the suspension primarily needs to fit the rider and that the track specific setup should be in a range of +/-2 clicks. This is what most riders get wrong as they believe different tracks need different settings, but this will hinder you from being able to excel your potential.


Set Up Testing with BOS in San Romolo. Team SRF Season Preperation BOSsuspension SolidBikes ReverseComponents SchwalbeTyres MaguraBrakes BluegrassProtection KMCchains SapimSpokes IndependentRacing FiveTen DanicoBiotech Photo Fabian Rapp


The Solid Reverse Factory Racing Team is looking forward to a stunning World Cup season onboard their Solid Strike World Cup bikes, fitted with the latest BOS suspension, Magura MT7 brakes, Schwalbe tyres, Reverse Components wheels, handlebars and parts, Sapim racing spokes, KMC Chains. And the team will be outfitted with Bluegrass protection, Independent Racing jerseys and Five Ten shoes


www.solidbikes.de


We wish all our sponsors a successful season, the whole team would not be able to race without their help. We say thank you for your trust and support.

http://solidbikes.de/


MENTIONS: @BOSsuspension / @solidbikes / @FiveTen / @schwalbe



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73 Comments
  • 53 0
 good luck getting anything back from warranty...
  • 19 0
 2 months and still waiting for my shock back
  • 19 0
 Agreed!!!!! Their suspension is amazing, BUT, they have the most ABSOLUTE WORST customer service I've ever experienced in all of my life compared to any and all companies of any kind of products. This is based on 4-5 occasions with them, so it wasn't a one-time mishaps. I have NO clue why they go all out and master suspension but are completely stupid when it comes to customer service? Why BOS? all of my bikes were fully BOS equipped and I'm so tired of it now that my current new build I've decided to go with another company and a LOT of my friends won't buy their stuff because they saw what I went through.
  • 7 0
 Exactly. The horror stories of not being able to get them fixed or find any service parts here in the Unoted States abound.
  • 15 0
 @Ed-Tyler: This is why I will never touch BOS stuff. Usually horror stories are blown out proportion, you know, you heard on a forum that someone had a problem with one part and therefore all that brand's products are crap. We've all been there, ALL reverbs are terrible, ALL Cannondales crack and fail etc etc but this one, without doubt has to be the one that holds most water. All but one person (that's because he barely ever rode it) I know who has used BOS has had problems getting things repaired or even serviced, mainly mundane things like seals which have ended up with 8+ week waits. 8 weeks. For a fricking o-ring. Really?

I guess from this article you can see why their stuff is so expensive, they've got to pay for that shiny facade on their building. What they should have done was get a cheaper building and set up a customer service centre, and maybe another employee to analyse customer habits and to order anticipated spares in advance.

Sure my Pikes may not be as good as their forks, my Fox or CCDB shock may not be as adustable but hey I can get either of those repaired and back to me in 2-3 working days, for pretty much ANY repair. I can't imagine anything more annoying than be stuck without a bike for 8 weeks for a service or minor repair. Legendary or not that takes the urine.

Don't get me wrong this isn't a hate rant. I'm sure technologically what they do is excellent and their products are for the most part really good (ie we don't hear about the umpteen happy people generally) and whilst I would like to own a set I simply cannot justify the extra expense and potential ballache, especially when the Pikes are totally fit and forget.
  • 7 1
 The best thing when you get the stuff finally back, you realize that there are new problems with the suspension. Smile
Best customer service ever!
  • 9 2
 @veero: Although I never saw the Dyno graphs of BOS shocks, I'm not so sure if they outperform the twin-tube design of CCDB or Fox X2 in terms of damping adjustability and consistency...
  • 5 1
 The shock was amazing while it worked, nothing came close to how good it felt but when their UK distributor isn't even getting any replies from them about where your shock is you start to question their ethics as a company..
  • 4 1
 Suspension is sweet when it works. But its a complete fucking joke how arse handed they are regarding warranty and parts. And for the price you pay the after care is just not good enough. So much so that I will not buy any of their stuff becuase of it.
  • 3 1
 8 weeks is crazy! I can send my CCDB to CC which is on the other side of the country from me for a rebuild and have it back in my hands on the bike in less than 7 days. Customer service is what this industry should thrive on with so many brand choices for components and frames, I don't understand how a company can keep it's doors open with sub-par customer support. I really hope BOS will read these comments and step up their game. I have contemplated pulling the trigger on their suspension so many times but I read comments like this and I stick with what I've got.
  • 13 22
flag solidbikes (Apr 14, 2016 at 9:02) (Below Threshold)
 @veero: well every company who had been making highend parts on a bigger scale had their problems and well it is true that BOS had a some issues when it came to a service. But they are working on this very seriously and have build up a better service network over the past year and are still doing it.

We have only experienced prime service and to be fair the percentage of faulty parts is very little compared to other brands.

So take the sh*t out about the past but have faith in the future.
  • 18 0
 @solidbikes: I'll stop taking shit out the past when their warranty department is no longer a joke. i shouldnt have to wait 2 months and still have nothing through my door and my emails shouldnt just be ignored. Any other suspension brand would have it back to me within the week and answer my emails
  • 4 0
 @Ed-Tyler: a breif read of yt's main forum also tells tales of woe. The stand out ones being pretty much every user last summer returning their faulty shock to yt only to find boss on their "summer shutdown" and then a backlog after their return to work.
  • 2 0
 @carym: QBP will service all of their products.
  • 3 0
 @mkultre: I've talked with the UK distributer and even they have a bad relationship with BOS with them never sending the ordered parts for them to service the suspension so no matter what you're f*cked! i can only imagine its worse in the US with it not being in Europe
  • 2 0
 @mkultre: QBP still has to get parts from somewhere... who do you think they'll get them from?
  • 1 0
 2 months without my DeVilles due to crown/steerer creaking issue. Luckily I had money to get a set of lyriks while I wait. Like a glutton for punishment I'll be putting the DeVilles back on...'cause they're awesome. I should probably keep the Lyriks though...
  • 4 0
 Got a set of Idylle Airs on my DH rig and can say without a doubt that they outperform any other DH fork on the market- I tried umpteen different forks and nothing gives you the same feeling. However, I seriously dread the day anything goes wrong with this fork.
  • 1 0
 @prodigy8: not so perfect suspension after all.
  • 25 1
 A quick Q to Bos, when will you set up a support centre to answer and deal with existing customers?

A completely legitimate question.
  • 7 0
 As an addendum to that. When will BOS start supplying it's distributors with parts on a regular basis? I've been told by successive distributors that they can't do a full service on a Kirk because BOS can't or won't send them the parts to do so. Awesome shocks and forks but my next bike's likely to be Cane Creek/DVO equipped.
  • 2 0
 @Fix-the-Spade: couldn't agree more my devilles are simply the best likewise my dizzys even though axle is a pita on them.
  • 2 0
 @Fix-the-Spade: i would rather go Fast Suspension set up or CRC as i currently have an Avalanche damper Wink
DVO is quite heavy fork but performance is ok
  • 1 0
 @DragRider: Had Avy stuff in the past, in fact I still have a 55 and 5th Element with Avy guts in boxes somewhere. Sending stuff to Craig or waiting for Dave at Stendec to come back from world cups was too much waiting for me. As tempting as the Avy Charger mods are the next fork will be normal so I can dump it at my local shop and pick it up all serviced and ready to go a week later.
  • 1 0
 @Fix-the-Spade: I prefer to do the service by my self, so far so good its not a rocket science, its cheaper,
and you can try new settings, shimstacks, different oil, different valving and ect.. Ava cartgidge and Fast Suspension are limitless according to damping settings, well if you know how Razz Razz the other thing is
they don't use a plastic bit's or anything compromising the durability of the staff they offer Wink
you say normal ? Boxxers, DVO, BOS, Mz 380, all have very complicated and sophisticated internals, compare
to non plastic bits Avalanche and Fast Suspension, standard MX shims, oil rings, open bath, easy to maintain, even if you service just once a season Smile
  • 20 0
 but when do they insert the canary in the shox ?
  • 6 0
 They are hidden in the blue bath, in the hands of the bearded maniac !
  • 12 1
 Look what YT have done, given up with BOS and gone to their competitors - this is probably due to the poor customer service BOS offer.
  • 9 0
 The Commençal DH team gave up on them too... :\
  • 1 0
 Apart from a wrong seal when they first rocked up my BOS has been brilliant....Idylle FCV and Void Rare. So good I'm keeping the fork for my next build and would keep the shock if it fitted.
  • 13 1
 I bet theyre regretting putting this article on Pinkbike about right now
  • 3 0
 THis is good, at one point they have to acknowledge this and do something about it! I could honestly tell u all what happened, and you would freak out and never buy their stuff.. Let's just say, I would have gladly opted for waiting 3 months for my stuff compared to what happened to me several times.. , but PB would just delete my posting and suspend my account. BOS has to figure this out! Please BOS step it up! Put ur R&D efforts into customer service!!!!!
  • 2 5
 only a small percentage of visitors comment or read the comments on Pinkbike, so they will be fine
  • 1 0
 @Narro2:
I was actually interested in BOS suspension for my next build but after reading these comments... no thanks
  • 1 0
 @Blablablup123: I have been riding BOS-suspension since 2009, and I really have to say that the customer service has improved really a lot during the last year! In Germany for example, Flatout suspension can do service on BOS, and this usually takes around one week. Even if you get it serviced in Toulouse, it will be done within an acceptable period meanwhile. I am not kidding, and I honestly have to say that it is the best suspension I ever rode. For testing purposes, I have been riding most of the other big brands forks and shocks extensively as well, so I have a clear comparison.
  • 1 0
 @dermadse: that gives me at least a bit of hope. I am just not sure if it is worth the gamble as there are so many people out there what are fed up with bos because of the customer service or the reliability.
I personally have sent them 2 emails having a question about a shock and I still haven`t received an answer.
  • 6 0
 "Our team riders are using an air sprung specific linkage on their race bikes"

Is the linkage the same as the production bike? If so, not sure if a super-progressive ending travel is air shock specific or not, but I like it anyaway Smile

www.youtube.com/watch?v=dVpEvHdvTiE
  • 2 0
 I thought that exact thought too when I read that sentence. Must be using custom linkage or why would they even comment on the type of linkage their race bikes are using?
  • 3 0
 @curler: I have one of these air sprung linkage on my strike. It's developed to help with the plushness at the beginning of the travel on an air shock which air shocks are not best known for. Hope I got this correct or I sound daft haha
  • 3 0
 @Wheelersmtbholidays: hey man you surely got it 90% right.
The link also changes the ratio curve at the mid stroke and the end progression is tuned to fit the rampy air spring curve. The result is a kinematik that feels like a coil shock when using an air can to soften the ride.
  • 4 0
 Thanks for the analysis, you are pretty spot-on!! :-)
The kinematics you have been analyzing is the standard-link, this one is designed for coil-shocks. The one for airshocks looks different. X-rider brings it to the point. By the way, I am the Solid engineer who is responsible for the kinematics.

Part of the testing session in Sanremo has been to evaluate the new ratio curve in combination with the BOS VOID shock. The only thing that is changed is the lower link plus we've been adding a small mechanism to this (which I am not yet allowed to describe in detail), but it is compatible to all Strike frames.
One interesting point is the impact of the ratio curve to the rebound speed at your wheel... you can set-up the shock completely different from what you would do at the standard-link with the super-progressive ending. And for us, this is a huge progress in our learning curve.
  • 2 0
 @dermadse: Thank you for the details! Yes a progressive leverage will increase the rebound speed at the ending travel Smile Bye and keep the nice work Smile
  • 7 2
 THE HUNT FOR PERFECTION - INSIDE BOS
What an amusing header, BOS = Barrel of Shite..
I'm glad YT dropped you, you caused them so much grief, 7 weeks without a bike last year ,all i can say is
f*ck You, f*ck you,and f*ck YOU...................
  • 3 0
 Perhaps the best illustration of BOS service problems. I decided to take out my Kirk from YT capra because I just couldn't get to grips with the damping. Some may say its because I didn't have the expertise or time to sort out the finer points. Possibly (my take is that the Kirk is just not that good). Anyway, for whatever reason I put in a Monarch plus. Instantly transformed performance. So happy with it I swapped out the Deville for a Lyric (which was fine really and the Lyric not a major change noticeable to me). Anyway was chatting to the local agent this week about something else and he asked me about my BOS so told him my story. Guess what? He would like to buy my shock and fork because they are having lot of trouble getting parts from BOS for warranty claims! New low I would have thought. Service agent has to buy used components to get parts for less than 1 year old items!
  • 1 0
 That is pretty sad!
  • 1 0
 Shit, I hope don't end up with your old crown/steerer! I got a lyrik too (while I'm waiting for my warranty...), which I prefer for slower, trail action - but when it gets rowdy I found the DeVille better.
  • 5 0
 It is pity that only few words and pictures from factory... Wish see more from that one or competitors.
  • 4 0
 hi @liquidas we have been told not to show too much as there were prototypes and R&D products all over the place. I hope you understand.
Maybe there will be a chance to show you guys more in the future.
  • 3 0
 @solidbikes: I fully understand that. I just pointed that I would like to see more from suspension manufacturersSmile
  • 3 1
 Like others have said...awesome products till you need to service them and can't find parts. Have replaced my Deville and Kirk with fox products. Wish I didn't have to as they were some of the best suspension products I ever used. Nowhere to service in the US. Get your shit together guys...
  • 1 0
 I have the same problem waiting for parts. 2 months and still no bio oil to service my fork. No distributer setup in the US yet according to Art's Cyclery where I've ordered my oil and still haven't gotten. Great product minus bad customer service equal lack of sales!
  • 2 0
 Quality Bicycle Products (QBP) is the US distributor and service center for BOS
  • 1 0
 Looks like NSDynamics is now sold out of Deville and Idylle seals. Not sure where I'm going to get them next. Hopefully QBP gets them out to shops like Art's and Jenson who have sold BOS products.
  • 1 0
 Realise this is a year-old thread, but things are running really well in NZ between us (as a BOS service centre) and BOS in Marseilles.
We had a few minor teething problems early on with setting the relationship up, but since then get spare parts/consumables delivered on a seven day turnaround, and no problems with any warranty parts. Even to the point of BOS replacing parts for forks/shocks that are well out of their warranty periods as a goodwill gesture.
We bought a few sets of forks and shocks from Capra owners in 2016 (who didn't like the performance characteristics), but bought them as spare units so we could send them out to customers needing to keep running while we serviced their own units, or waiting for parts to be delivered for their units.
All up, BOS support is running well in NZ. We've just done some work for the Solid team who are here for Crankworx, and again, no issues at all with BOS covering what was needed.
Looking forward to some new product being released sometime soon, and seeing the new BOSmtb website back up and running after a rebuild.
  • 1 0
 Thanks for the feedback and cheers for helping our riders out at Crankworx!
  • 1 0
 I was on the fence between a bos suspension or ccdb setup and went with cane creek. Not only are their dampers second to none, but more important their customer service is CRAZY good. Sorry Bos, the stories I heard about your customer service spoiled it for me.
  • 7 2
 I came here for the comments.
  • 7 0
 congratulations, you found them...
  • 2 0
 I tried Bos for 1 season front and rear and it only gave me trouble. Leaking Rear shock, Air unit a bit wonky in the front. And this is from my own expereince probably will never go back to Bos.
  • 10 4
 BOS gave my wife cancer.
  • 1 0
 Until BOS takes North America seriously to offer proper warranty and service parts, they will continue to get a bad rep. It's a shame to see such good reviews of their suspension just going down the drain. I'll stay as far away as possible until I know they can offer proper customer service!!!
  • 2 0
 Canadians can use QBP or Suspension Werx in BC for service
  • 1 0
 In the same boat. waiting for three months to get a kirk shock fixed. the emails I have received are blatantly rude! Products are good but no way I will ever buy anything from them again. not cool!
  • 3 1
 Surprising lack of comment from actual BOS.
Most companies give feedback after these articles. Perhaps BOS don't actually care at all?
  • 2 0
 Hey guys this article was written by the team of Solid Bikes and not by BOS. This could explain the lack of communication as they eventually haven't noticed it yet. So maybe they will reply later.
  • 1 0
 they use to offer BoS Cartridge to fit Boxxers and 888's that was their best product ever since then all goes down as i see Smile
  • 1 0
 Almost brought a Bos Deville for my ML8 but ended up going with a DUC32 instead, a great move in the end considering all the shit Bos pulled lately.
  • 1 1
 I got fox 34 skf seals and Motul factory line 7.5W to service my Deville fork this week. Screw BOS for their customer service.
  • 3 1
 Does anyone know what the blue liquid is?
  • 14 0
 Smurf blood
  • 2 0
 @atxgravity052 thast the special BOS suspension fluid...cause its speciali developed by them for ther suspension products...yes...propietary!
  • 1 1
 San Remo, the best tecnical trails of my life...
  • 1 2
 Mega French pose from the oil bath man!







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