in Salisbury, United Kingdom - photo by whereswally

whereswally

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11 Comments

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Photo info

Album
Category: Bikes - All Mountain/Enduro
Date Posted: Jun 5, 2017 at 15:13
Jun 5, 2017
Location: Salisbury, United Kingdom

Photo details

Photo Size:

Camera

Samsung SM-G920F

Shutter Speed

1/50

Aperture

1.9

Focal Length

4.3 mm

ISO Speed

125

Date

2017:05:11

Time

07:44:53

11 Comments

dglass (Dec 3, 2019 at 17:34)

I had this same issue. I think the order of what happened was snapped rear axle in a corner, disc bent, then torqued the chainstay to crack this part. I had to pay $140 CAD for replacement.
THEN, main pivot was so seized that the shop had to cut it off with angle grinder and replace chainstay assembly.
NOW, rocker and yoke is bent and bike is eating shocks. Super tired of replacing everything (and paying for the parts on a lifetime warranty frame).

MarkL19 (Jun 6, 2017 at 5:18)

Not much left holding that! :-(
Looks like a potential for manufacturing/material flaw, if it wasn't damaged. I guess Kona had a closer look?

blowmyfuse (Mar 16, 2021 at 8:39)

FYI...I just found this thread again. Last year they ditched me on a warranty issue with the carbon knuckle and blamed me for it. My dealer wound up buying it himself and just giving me the new part he was so pissed at them

crit71 (Jan 29, 2021 at 14:05)

I mean, if the pivot bearings were totally seized then there's no wonder Kona didn't warranty it ????

whereswally (Jan 12, 2019 at 23:50)

Yeah, i bought it brand new.

blowmyfuse (Dec 27, 2018 at 14:47)

Did you ever managed to get this warrantied?

whereswally (Jan 11, 2019 at 15:18)

Not really. They made me pay for the bits but they did supply them at a discounted rate.

blowmyfuse (Jan 12, 2019 at 20:17)

@whereswally: are you the original owner?

whereswally (Jan 12, 2019 at 23:50)

@bizutch: yeah i bought it brand new

blowmyfuse (Jan 14, 2019 at 5:21)

@whereswally: I was excited by the Lifetime Warranty I just registered online for...now I'm kinda meh. hah

whereswally (Jan 14, 2019 at 22:50)

@bizutch: i wouldn't worry too much, the US warranty guy seemed decent when i spoke to him, just the Euro one that i had to deal with wasn't as helpful. Also this is the only one I've seen break like this and I've been riding mine fine ever since. Its a great bike, happy riding!