Canyon Set to Launch in the USA

May 25, 2016 at 11:46
by Canyon  
Canyon

KOBLENZ, GERMANY, 25.05.2016 — Roman Arnold, founder and CEO of Canyon Bicycles GmbH, announced today the next step in his company’s ascent as a global cycling brand: expansion into the U.S.. This next step in Canyon’s history includes a partnership with U.S.-based TSG Consumer Partners, LLC. The contracts between the two companies have been signed, and formal confirmation from the Federal Cartel Office is expected within the coming weeks.

TSG will hold a significant minority stake in Canyon Bicycles GmbH and the Company will remain an independent entity, entirely separate from TSG’s other investments.

“The partnership with U.S.-based TSG is invaluable in helping us successfully develop and navigate the American market, especially in light of its legal and economic particularities,” said Arnold. “This step enables us to realize a corporate goal set a long time ago and for which we’ve prepared exhaustively. We are excited to have found a partner in TSG; specifically, a partner that shares our vision, our values, and our goals.’’

The partnership with TSG confirms Canyon’s expansion plans into the U.S. market and, as a result, its further global ambitions as a leading bicycle brand.

canyon

“TSG is proud to be a part of this incredible owner-operated success story,” said Blythe Jack, Managing Director at TSG. “We are especially excited to support Canyon by providing our expertise on the U.S. market , in order to help it achieve its global aspirations. Canyon will continue to build upon its existing reputation for providing the absolute highest quality and industry-leading innovation in technology, design, and performance”

With TSG’s vast experience in the consumer and retail sectors, Canyon will expand upon and improve world-wide customer service: “Our fans are our focus,” says Arnold, referring to new customers in the U.S., as well as the hundreds of thousands of customers in Canyon’s existing markets throughout Europe, Asia, and Australia. “Here, too, TSG will be of invaluable support.”

According to Arnold, the timing for these future-oriented changes at Canyon is ideal. To continue and further its 6-year average of 30% year-on-year growth, Canyon undertook dramatic modernization measures last year when the company opened one of the world’s most modern production facilities at its Koblenz, Germany headquarters. New production and logistics processes were necessary to satisfy the growing global demand for Canyon bikes, and current figures reveal the positive results: in April 2016 Canyon shipped its greatest number of bikes and generated the highest turnover in any one month in its history.

“The demand for Canyon bikes in the U.S. is already very high. But we also want to deliver an exceptional Canyon customer experience, on par with the quality of our products. To successfully accomplish that, we have partnered with TSG. Together we look forward to introducing Canyon bikes in the U.S. in 2017,” confirmed Arnold.


MENTIONS: @Canyon-PureCycling




167 Comments

  • 330 23
 Eat a dick, specialized! Hello reasonably priced bikes!
  • 104 3
 you think its bad there. you should see canadain prices
  • 66 2
 Betcha they wont as reasonable as the prices you see now. Uncle Sam will want his cut for imported goods.
  • 96 6
 Hmm...hates on Specialized but is riding a Specialized in his featured picture? Strange.... I don't like Specialized but this is sorta hypocritical?
  • 46 3
 @owlie: I don't know...the YT pricing in the USA has stayed pretty darn good.
  • 10 0
 @samsq Agree 200% with you man, reasonable prices are coming soon on the bikes market '¡ @Canyon-PureCycling south america needs you too ¡
  • 15 2
 I just about shot my drink out my nose. That first comment was unexpected.
  • 42 16
 specialized is pretty reasonable compared to trek or santa cruz actually. You used the worst example possible
  • 7 2
 Props for the funny comment @samsq, looking forward to Canyon joining the ranks over here. I think the big S prices it's bikes in line with others and you know i didn't pay retail for mine. Name another non d2c brand that specs a better bike in the $3k range (eg. Stumpjumper).
  • 29 2
 @protour will be pleased
  • 6 1
 @WasatchEnduro orbea rallon x10!
  • 4 1
 @WasatchEnduro: wait shit you mean dollars lol
  • 4 1
 @Gasket-Jeff:
You guys get em compared to the uk.

I always buy my bikes in Canada works out around half price com paired to purchasing in uk.
  • 30 2
 To hate on Specialized bc their legal dept is a bunch d-bags I can stand behind 100% and I'm sure they eat lots of dick - but they actually have a large range of reasonably priced bikes.
  • 15 4
 @makripper: everything is reasonable compared to SC' prices Big Grin
  • 5 5
 @makripper: Over here specialized is stupidly over priced compared to any other brand. I can get a trek or santa cruz ALOT cheaper than a similar specced specialized
  • 15 2
 That is rude and immature.... frankly your comment is just foul, and funny as shit.
  • 8 1
 @rrsport: wierd! Top of the line trek or Santa Cruz is like 13k here vs 9k for top end specialized and giant is less even.
  • 12 2
 @makripper: yeah spexh has come down. I actually expect to see all prices come down. Ppl are broke and the profit margin on a new bike is absolutely disgusting. Like 200 in materials and slave labour in China to assemble a $12k bike. Shipping is prolly the biggest expense next to engineering planned obsolescence
  • 6 3
 As a Canyon owner in Australia, I would really hope for the sake of the US that they start to employ more people to set up the bikes. Bikes keep getting delayed here in Australia as there is only one person on the job of swapping the brakes, putting on reflectors and all that shit to legal Australian limits. It is delaying the bikes a lot.
Although I am definitely not complaining about Canyon as they may or may not have upgraded me from the top alloy to the top carbon team edition because of a delay Smile
  • 2 3
 @owlie: funny because I map under the impression 92% of American goods were made in China!
  • 5 1
 @Gasket-Jeff: holy hell. Hit the nail on the head. Brutally honest Jeffsy
  • 1 2
 samsq, on the other hand, your used Specialized just got worth substantially less.
  • 2 1
 @Milko3D: not so much in the US, where you can buy a carbon santa cruz trailbike for about 3500
  • 1 2
 Estás en lo cierto!
  • 3 0
 I like my canadian pesos
  • 1 1
 @Agleck7: yeah.. canyon pricing is closer to specialized than to YT by a long shot. Not sure people realize that.. specially on road bikes.
  • 2 0
 @Gasket-Jeff: the mark up here is ridiculous!
  • 5 0
 @makripper: Yep if you buy a SC for 6000 Euro you get a carbon frame with Shimano Deore 30 Euro brakes....The people says is the Ferrari of the bikes,but I know that a Ferrari comes with the best brakes they can put in,not a brake set borrowed from a Dacia Logan. For Specialized it´s same,6000 euro bike and comes very basic....A lot of brands are like this brands we speak about or make little changes to be more equipped from factory. I bought a 2000 euro Canyon Torque DH machine and it was OK from factory,only replacing things when it broke or wear out.
  • 3 0
 @makripper: not sure about USA/Canada, but here in Europe Specialized and Trek have pretty much identical prices.

Santa Cruz, Yeti, Rocky Mountain are in general 20-30% more expensive.
  • 1 1
 The finish of Canyon is more Santa Cruz than YT.
  • 7 2
 Reasonably priced bikes hahahahaha I don't honestly think that exist in this industry
  • 1 2
 @delcol: But then it's considered "gray market" which is typically not covered under warranties.
  • 1 1
 @rivercitycycles: true,
But when you go to whistler twice a year and have friends in the right places for me it wouldn't matter. Warranty should not be a issue.
  • 1 0
 Agreed. Ghost is the only German brand who's prices have gone significantly up in the US, but arguable due mostly to abandoning direct sales in the US.
  • 1 0
 @michaelfraser19: My thoughts exactly....smh
  • 1 1
 How dare Specialized make a profit from the products they design, build and sell! 'murica, you never fail to entertain.
  • 2 1
 do you not realize that without specialized trek and giant there would be nosuch thing as a local bike shop? And without local bike shops mountain biking would not even be a thing. Companys like yt and canyon are simply leeching off of an idustruy that was built by the likes of specialized. they do nothing to help the industry they only help in bringing about the end of bike shops. if you truly belive this is the future than you should never enter another bike shop as long as you live.
  • 2 0
 @Denny1: well retail market is changing, buyers also. Marketing and economy are showing new business model like it or not . We need to adjust to this new reality coming with the internet
  • 1 0
 @myanh: we still pay dutie on in inports and if you check online prices lbs mark up to match prices after shipping and inport
  • 1 0
 yea specialized i had my camber alloy frame crack near the seat tube but i was riding enduro on a trail bike so stave here i come!
  • 93 2
 As a Canyon owner in the USA, I for one welcome our new German overlords
  • 4 1
 Hail Ants.
  • 2 0
 @europhile11 how did you buy one here?
  • 1 0
 @txmtbr:

Buy online and get it shipped over.
  • 46 1
 ze germans are invading, and its gooooood
  • 4 1
 the krauts are on the march!
  • 27 4
 Canyon is coming to the US... The world is about to change in ways we can't yet imagine. YT was one thing, but Canyon has the resources to be a true competitor to the Big Three. Imagine what this will mean for bike shops. For better or for worse, the brick-and-mortar era may be entering its final act.
  • 2 0
 I agree wth the exception of the shops very near to significant riding areas.
  • 20 0
 Brick and Mortar has been in it's final act since the big three started demanding 100% of floor space and making absurd minimum order demands. Stores that can adapt and focus on repairs, servicing, commuters and custom builds will survive. Shops that try and keep doing it the old way selling what's on the shop floor are going to get a kicking. As MTB brands loved to say when they moved production overseas, it's a free market.
  • 1 0
 *double post
  • 2 0
 @jrocksdh: While I understand that you don't want to wait for a few days till a new tire or a chain gets delivered to you, I don't see a point in selling complete bikes in brick-and-mortar shops. They occupy a large area and if you require any kind of customization, you need to wait anyway.
  • 1 0
 @Extremmist: well bixe are so expensive, i dont see how you could comfortably mail order a bike. you need to parking lot ride it. components not an issue. ebay makes crc expensive. I am more upset about lbs' being pushed to follow the big $ trends that the big three push. there is a huge lbs here. showroom floor with 600+ bix on it. and on this huge showroom floor they have 5 dh bixe
  • 1 0
 @Gasket-Jeff: Parking lot ride a mountain bike? What does that tell you about how's the bike going to behave in mountains (where you'll be riding it)?
  • 1 0
 @Extremmist: I would prefer to ride a bike before commiting. That's not an option so a parking lot spin is better than a photo gallery on a Web page. There is more to a bikes feel than geometry
  • 4 0
 Yep, the world is changing. Right.

Canyon is partnering with TSG Consumer, and the PR makes a big deal about that's giving them US market expertise. TSG, however, is a freaking investment company - they don't run anything. The closest they've come to the US bike market is with a stake in Backcountry. And yes, Canyon has resources, but they just botched an ERP implementation so badly that they had huge issues getting people bikes in their home market.

Meanwhile, YT can't get people bikes. Ghost went bricks and mortar through REI.

The traditional bike store (lots of floorplanned inventory) may indeed be dead - but in the US, where you have significant distribution challenges, and where customer density is rather low (so it's hard to get demos to people), I have a hard time seeing consumer direct as the dominant model going forward. By the time they build service organizations, the direct guys aren't that much cheaper (compare YT prices - if you can get a bike - to prices for Specialized/Giant/Trek/Norco/Kona etc. - there's not that much in it, and those bikes you can pretty much demo in any major MTB market).

The LBS can't afford to carry shit tons of inventory - not with the way stuff gets superseded, and how they're constantly blindsided by their supply chain. But service is huge. I wouldn't be surprised if LBSs pretty much all turned into service centers with demo fleets, lean inventory, and quick special order processes. The bike brands are trying to push that sort of thing with an online tie and exclusivity (Trek, Giant, etc.), but frankly, the big brands will have less sway over that sort of model unless they actually invest in those outlets (beyond display stuff).
  • 2 0
 @Extremmist: In fairness - if you can't ride on trail, a parking lot ride will tell you some things about how a bike's geometry fits you. But I'm with you - not being able to properly demo the thing you'll be playing with on the trails where you'll be playing with it is pretty pointless.

And then there's the service component. My LBS just set me up with a pair of loaner cranks while they're trying to get me crash replacement for the ones I bent. Meaning I have not missed a single ride due to this problem. The direct guys can't compete with that - so even if I had just gone ahead and bought a new crankset online, I would have missed several days on the trail - at the time of year when hero dirt calls and nice weather beckons.
  • 3 0
 @g-42: Hm, being an Amazon employee, I must suggest that we start offering Prime Now shipping for bike components. Or even Prime Air - how f*cking cool it would be if you crashed in a forest and in an hour a drone would drop a replacement component for you?
  • 1 0
 @Fix-the-Spade: That's the truth right there.
  • 24 1
 Canyon Sender here I come!
  • 3 0
 I thought I was over DH bikes but that comes out in a beautiful XL. Whistler adding a ton of new trails in the park, plus a bunch of new bike park options in the lower mainland. I was just starting to scheme how to get myself a Sender and now it looks like I'll be able to get one easily enough! Amazing.
  • 13 2
 Canyon makes an amazing product. Lot of bike for your $, but they've had repeated issues over the years w/ production delays, and that was just for their existing European market. People order bikes, then sit around for months on end waiting for them to ship.
Not familiar w/ TSG, but even the most perfect distribution network won't help if Canyon can't step up its manufacturing game to stay ahead of growing demand.
Does anyone know if there is a manufacturing upshot to this deal?
  • 16 1
 From what I remember, the delays were due largely to Canyon changing factories and having technical issues with orders, not manufacturing inability. I believe there was a Pinkbike article a little while back about it.
  • 3 0
 Well the (very short) article does talk about them opening a big new factory last year and increasing production output significantly....
  • 5 0
 @bkm303: @cwatt head up to canyon forum to read that there is still people waiting for bikes ordered months ago...
  • 6 0
 I don't know about your local bike shops, but in my experience unless I'm buying off the floor I either need to order months in advance to get some of the limited stock that will be available or order something when it is generally available, hope and pray it's in a warehouse somewhere on the continent or wait months for backorder. In fact I've never bought anything not off a shop floor for this very reason... far too many headaches (compounded by limited distributors in Canada who don't seem to be able to prebook the right quantities of anything, ever).
  • 7 0
 @alnavasa: hey man that's logistics. It's not economical to build a factory that would fill all your back orders in a matter of weeks - once they're filled you're no longer working at optimal capacity and end up laying people off and/or shutting down assembly stations. It's also not economical to keep a bunch of inventory on hand at any given time, so you may never see instant fulfillment of orders from Canyon. Everyone is well aware of the wait for Canyon bikes and the orders are still piling up. Assuming all their software/IT issues are sorted now, this is exactly the position Canyon wants to be in.
  • 3 0
 If the bike is not in stock and they give you a date for delivery it is understood but...
Bikes that are in stock right now and should ship the following day and they get sent 5 months later? what If I've chosen one model over another one because it was in stock? what about the previous year models from the outlet that OF COURSE ARE ON STOCK AND ALREADY BUILT and they have months of delay?
What if the estimated delivery when Someone ordered the bike in November was February and up to now they have not yet received the bike, they just get emails form canyon pushing the delivery date back ...
  • 3 0
 @alnavasa: I assumed that was related to the IT troubles they announced www.pinkbike.com/news/an-update-from-roman-arnold-to-all-canyon-customers-2016.html

Maybe their problems are deeper than that. But glitches in your ordering and inventory software can have massive ripples for a business, even months later.
  • 1 0
 @bkm303: I personally have a canyon
Great bike, great Service in Spain
Horrible delivery dates from Germany.
  • 1 0
 Yeah, I coulda swore I read about HUGE delays on Canyon product last year due to some software upgrade or whatever, and the company not doing enough to satisfy their customers.
Euro's are used to ordering things. Heck, I remember when I was in Germany, my host family telling me they had to wait for their German-made car(Merc)!
Americans won't put up with that. YT seems to get that, as you can go on their US website and see what's in stock in Reno.
If Canyon subjects the American market to delays, they'll be done here before they get started.
  • 1 0
 I waited for 6 months to recieve my Canyon... But once you've got it, you have an excellent bike! I hope they will become more reliable in future, the situation now is showing improvements in terms of delivery dates, so maybe in some time they can keep what they promise
  • 9 0
 I'm so curious to see how the market develops in the next few years and what the big brands like Trek and Spesh will do to counter the direct sales brands and their lower prices...
  • 8 0
 Tried to order from them (EU) last winter. They'd better ramp up their customer experience indeed. The shit show might be borderline accepted in Europe - Nobody in their right mind in the US would accept it. 4+mo delay from original date every damn run is the standard. The hotline speaks German and totally broken English. Some of the bikes come with design defects that get fixed the next year, and you'd be lucky if they warranty yours at all (Shape Shifter). But if they do, it'll take 4mo and you have to send the whole bike back, during that time, no riding.

Soooo yeah. Do fix up your service before coming to the US, or, you know, get an horrible reputation and let Specialized prosper.
  • 1 0
 Money talks.
  • 9 2
 YT first and now Canyon. With Canyon also having a strong road presence, i don't see how this is anything but good news for us riders in the US.
  • 12 6
 Have fun waiting half a year for your cheap bike..Their rapid growth and not working it infrastucture caused huge delivery troubles and they tried to apologize online..
  • 15 0
 It's true, the move to the new factory and the ERP software upgrade that came with it caused a lot of trouble. I placed an order days before the move and it turned into a nightmare, there's no other word to describe it, but I still felt bad for Canyon because I have been through similar IT disasters in my own line of work. That's why they needed to partner with TSG, I am guessing...to give them the resources to avoid a similar episode while growing to serve the USA.
  • 8 2
 I can second this. I ordered my bike and had the delivery date changed 4 times over the space of 2 months with all communication initiated by me. When it finally arrived the shock leaked a load of oil and when I contacted @Canyon-PureCycling they told me it would take 3 weeks to get it sorted. I ended up going straight to TF Tuned and they turned it around in 3 days.

Basically terrible customer service and not even a hint of an apology.
  • 18 1
 @johnnyo5: Yeah some BS that is, if it had been emailed to each customer personally then maybe, how arrogant does a company have to be to just assume that its customers will read articles online to find out why their order hasn't arrived?

They should have been doing something that would have actually made customers want to give them repeat business. Things like emailing updates so you know what is happening and then perhaps some kind of ass kissing such as a small discount or a free t-shirt in the box when the bike finally arrives.

A little goes a long way if people think you give a damn @Canyon-PureCycling
  • 1 2
 Looks like they got the kinks worked out just in time for the USA release
  • 1 0
 My brother and a friend of mine ordered a strive and a spectral. Delivers as stated on the web site. Superb customer service regarding technical questions. Only issue was a not properly working reverb after 2 rides.
  • 2 0
 There are people still waiting for orders made back in november ... while some others ordering now the exact same bike do get it within a few weeks ...
  • 4 0
 @AlpineNate: They didn't. Up until a few weeks ago my Canyon order was getting delayed weekly. Accepted 5 weeks of delays then gave up. Cancelled order, and put down an order on a Commencal which was on my doorstep (France to Ireland) in 5 days.
Dont go with Canyon.
  • 1 0
 They have already fixed that and returned to their previous level of operations. Which was pretty much perfect. Well, you still had to wait 2-3 months if you ordered an extremely popular model late in the season, but you can always find a different model or color with earlier shipping. Or just order in the spring when the shipping dates are fine.
  • 3 0
 @f00bar: The issue here is that they aren't reliable/honest with dates. I understand if it's a popular bike and there will be lots of orders. But instead of lying and saying it will be shipped by 1 June, could they not just be honest and say it will be shipped 1 August?
  • 3 0
 Clearly with them hitting a certain price point, people are willing to take a risk on shitty service and delayed delivery. It just tells you that bikes are overpriced in general.
  • 4 0
 That all sounds farking ridiculous. If I've paid full pop, I expect my order to be shipped within 2-3 business days. You accepted my money, you make it happen. Anything longer than that should only require a deposit.
  • 1 0
 @bishopsmike: It is PIF when the week before shipping isn't it?
  • 1 0
 @bishopsmike: you see the shipping dates when you order, and you can cancel the order anytime before it's shipped. They don't actually charge the price until the bike is assembled and being shipped out.
  • 1 0
 @f00bar: Ah, thanks for the additional info. It's too bad Canyon is sucking like that, but I guess the attitude that you need to take would be "I've placed my order but will keep shopping around to see if I find something else, ready to cancel my order at a moment's notice". If that's the case, then it's frustrating customer service, but otherwise manageablem.
  • 2 0
 @jaame: I have no idea what you said Wink
  • 1 0
 @bishopsmike: PIF Pay in full. You order it, then you pay in full the week before you actually get it. It's not like they hold your money for months.
  • 1 0
 @jaame: Well it kind of depends on how you pay. In my case I paid on credit card and they reserved a payment against the card for a month before I took delivery. It's a bit weird because it doesn't show up on you bill but it still took my card to its limit which meant I couldn't buy anything with it until the bike arrived.

I have been very pleased with the bike (Spectral CF 9.O EX) since I got the shock fixed but I still feel that the service was overall a bad one. Hopefully I don't have any more problems. Some people who had shapeshifter problems with the Strive waited for over 3 months for parts/repairs, there is a thread on it somewhere if you do a google search.
  • 4 0
 TSG is a New York based private equity firm. So other than a large influx of I'm not really sure if this solves all the problems and makes coming the US a sure thing. As far as it looks on the website, they are not really a logistics type of company, of which Canyon will need lots of to distribute to an area equal to or larger than their current European market.
  • 1 0
 To say nothing of returns, repairs, and warranty issues. Who is going to handle that?
  • 8 1
 TSG owns Backcountry.com I'd say that helps cover off the consumer direct distribution issues for Canyon expanding into the US market.
  • 11 0
 @shirk-007: thanks dude, that's a good bit of info. Backcountry's service is OUTSTANDING. Anytime I've had an issue with an order they've shipped another one no questions asked, and worked it out later.

Crazy story, actually: today I ordered some bike stuff for my wife's bday and not even 5 minutes after I order it, I get a call from a Backcountry rep asking if I had any questions or comments about my order, bike/ski gear in general, anything, and thanking me for being a loyal customer. Apparently they're trying to get a more 1-on-1 brick and mortar type experience with their online customers.

So anyway.... if TSG is behind any of that, I think Canyon is in great hands here.
  • 4 0
 Funny that people in the US with zero experience saying how great they are when actual Euro customers continuously complain about rotten service, excessively long delivery & warranty delays, etc.

I suppose you'll find out for yourselves soon enough ...
  • 5 2
 11 April : Provisional shipping date provided in Order confirmation
12 April : "Your bike is due to ship this week"
15 April : "I have just checked your order and it is still saying 15th (today) So it could get to you early next week."
19 April : "We can see your order is meant to be assembled this week, should your bike should ship latest next week"
25 April : "your order is due to dispatch between 2 - 6 May 2016"
29 April : "I can confirm that you have should receive your bike between the 2nd and 6th of May."
03 May : "Unfortunately your bike has again been delayed. system showing a eta between the 16th and 20th"

Don't buy a Canyon!
  • 3 0
 We all knew it was going to happen, was just a matter of time. I will be surprised to see them up and running before spring of 2017. We (Whyte USA) have been at the direct to consumer game since August..and has been working quite well. IBD's need to support this business model and stand behind it. We have been working with local shops and they are very supportive of our program. Local shops get a spiff if we delivery bikes to them, also they can support the brand by selling bikes and getting a commission....that's all I have to say!

Happy Trails!
  • 2 0
 What state will the HQ be in - I didn't see that in the article, but didn't re-read either......

Having YT in the next state over (NV) saved me over 400$ in taxes alone not to mention the way good price. - Dabbin
  • 4 0
 Shitstate...after the opening partySmile
  • 4 0
 Looks like TSG owns Backcountry.com so I would have to assume that will be the sales channel?
  • 1 0
 Nope. Online sales only. Bikes still going to be produced and assembled in the Koblenz factory. The US is only going to have a customer service/tech center for the website.
  • 6 0
 TSG also owns PBR, so you'll get a free sixer of Pabst with your new bike.
  • 1 0
 @shirk-007: As long as its 16oz tall boys...I'm in.
  • 2 1
 TSG is a massive backer of BACKCOUNTRY.COM, so I wouldn't be surprised if that is the main online distributor of CANYON in the US. As well as since BACKCOUNTRY is based in UTAH I'd be hard pressed to see CANYON go anywhere else.
  • 3 0
 Isn't it ironic that this visualization of their new headquarters looks like someone photoshopped a rendering of a new IKEA shop?
  • 2 1
 With the growth of the Euro buy-direct model the past couple years, US companies are going to be hurting soon if they fail to adapt. Commencal, Canyon, YT, etc. have the direct channel down and its here to stay. Better pricing, shipping, dealing direct with mfg, support...I could go on and on. I just purchased a 2016 Commencal Meta after sold my 2015 Intense Tracer. Cost 50% of the tracer and outclasses it in every category.
  • 1 0
 Don't let the Intense fanboys hear you say that. You'll get voted down quicker than Protour.
  • 3 1
 A more needy and demanding customer base. High expectation for customer service. Zero Brand Loyalty. Canyon has a high bar of expectations to exceed or I am smelling the ingredients of another Hindenburg.
  • 1 0
 That's messed up. I'd finally gotten over no USA distribution for a Sender and now I gotta have that wound ripped back open even though it's not going to happen this year. I was better off knowing this was never an option. Damn dream bikes always haunting me.
  • 7 2
 Yessss!!! Badass bikes.
  • 3 0
 This is huge. I am all aboard industry innovation. I can't wait to see how other major brands respond.
  • 4 0
 Hope they sell em there better than they do here...
  • 2 2
 The days of the bike shop are few and getting shorter. Bikes are the last major hold-out in terms of specialty sporting shops... mainly due to the efforts of brands like Specialized and Trek. They won't die completely, but the few that remain will become much more service oriented. Not many people will pay more for a product than they have to just to "support local".
  • 3 0
 Make a carbon Spectral 29, bitte.
  • 2 0
 Yes, Canyon and YT should shake up the market. Maybe I will buy a new bike.
  • 3 2
 It's about damn time. Make a Boost 27.5+/29 with a threaded BB and a water bottle cage and you have a customer. Basically a Santa Cruz Hightower killler.
  • 6 0
 Why not just buy a hightower?

Can't be more happy with my SC and the local support is phenomenal. Plus i was able to get it same day.

Didn't hurt it was only $500 more than the comparable aluminum YT
  • 2 1
 I got mine on time (in 2014) ...it was also timely stolen.
Turned out I forgot to cancel my house insurance when moved and it was still active and covered for the theft! Smile
  • 3 0
 Sorry you took too long I just bought a new Kona Process yesterday
  • 2 0
 Commençal is already in the US, Specialized is close from the bankrupt
  • 3 7
flag UtahBikeMike (May 25, 2016 at 13:44) (Below Threshold)
 Commencal US is terrible. Their website sucks and they didn't have the frame i wanted in stock. Told me to order it from the EU website wich sucked equally but it would have cost $300 more plus way more in shipping.
  • 5 0
 @UtahBikeMike: worked great for me, my bike shipped the same day I ordered it and it took no time to get to my front door and was easy to build up.
  • 8 0
 @UtahBikeMike: Commencal is terrible because they didn't have your bike in stock? haha
  • 5 0
 @UtahBikeMike: please email us at customerservice@commencalusa.com and we can try help you further..
  • 2 2
 @COMMENCALbicycles:

I have no desire to he helped by you further
  • 1 2
 @Shark-dude:

No, it was not because they didnt have the frame. It was the way they handled it. It was for a Meta HT frame that was like $350 USD.

They wouldn't order the frame from the EU and sell it to me at the US prices, they wanted me to buy it from the EU directly for more money and more shipping. Would have ended up being closer to $700 with the currency conversions and additional shipping. Made me wonder why there needs to be a commencal USA in the first place.

Then they wound up putting me on a mailing list I didn't request just because we had email correspondance a few times.

I've had bad experiences with both Commencal and YT and now just prefer to deal with brands that have local support.
  • 2 1
 TSG is also a german brand which was expanding to the states so maybe another succes story...
  • 1 1
 No. TSG is American.
  • 1 0
 At least the TSG referenced in this article is.
  • 2 0
 @ricechrispy: Since 1987.
  • 1 1
 I don't think it's the German brand TSG - Titus safety gear.
  • 1 1
 These guys have partnerships with lots of companies, but nothing close to the bike industry, how important is that?

Also 'significant minority stake', how does that affect things?


"...partner that shares our vision, our values, and our goals.’’ - okay that was a bit over the top, these guys market Pet care and Beauty products. Maybe it is true from business point of view, but it's still sounds funny.
  • 2 1
 @Milko3D: They also market PBR!!! The only beer you used to be able to afford after buying your DH bike.
  • 2 1
 @ricechrispy: Ha! So they do, since last year. Didn't know that.

Well they probably do lots of other things not listed on their website.
  • 2 1
 @ricechrispy: he's talking about the helmet brand owned by rudi. different company
  • 3 0
 @ad15: Thanks. I figured there must also be a German TSG. Pretty sure this press release is referring to the American TSG. Funny how factual comments (not opinions) like yours and mine get neg-propped.
  • 2 1
 @ricechrispy: i do find it funny too that a fact gets neg propped, esp facts that are just being shared for the knowledge of all reading...

TSG is actually swiss not german, based out of zurich if i remember correctly, their helmets are all made at Kuji in ningbo near shanghai, the factory is nothing short of amazing, last time i was there they were making 24 million... yes million helmets a year, basically pick a brand apart from poc, tld and sweet and chances are they're made at kuji..
  • 4 2
 In other news, the buy/sell section on Pinkbike grows exponentially.
  • 2 1
 Be prepared to see those senders on the Whistler lists in the coming years!!!!
  • 1 0
 TSG, that is the company making protective gear? Never knew they were this big.
  • 1 0
 finally! so excited for this! hopefully they keep making the alloy Torque DHX next year as a 26 option, pretty sick bike
  • 3 0
 Come on Norco!
  • 2 1
 @Canyon-PureCycling when will the new downhill bike be availible?will i be able to buy it in canada?
  • 1 0
 I want to demo a Canyon, YT and Polygon, compare it to the Giant I'm on then check the price difference.
  • 2 1
 When do preorders start !!!
  • 4 2
 Ze Germans are coming.
  • 1 0
 Commencal, YT, and now Canyon.
  • 1 0
 I know off topic, but man their HQ looks awesome.
  • 1 0
 Hey @Canyon-PureCycling, maybe you can start taking pre-orders now?
  • 1 0
 When are they coming to Canada, it would be around the corner?
  • 1 0
 I think they are going to take quite a big part of the US american market
  • 1 1
 Think about setting the factory someplace South so you can ship to south america much faster.
  • 5 7
 Say bye to your LBS
  • 8 4
 until you need a wheel built or a part last minute.
  • 14 2
 @makripper: Maybe.....depends where you are. Most shops I've been in lately I wouldn't trust the mechanics to build a wheel, as for parts most of them don't carry much at all. You're better off in most cases next-daying the part.

That being said if you live in the right area you can be pretty set with your LBS.
  • 1 1
 @zutroy: my experience too.
  • 2 1
 @zutroy: I agree, went to 3 bike shops to try and fix my headset play issue, all of them claimed they fixed it but lied. Ended up giving my friend a chipotle card for helping me with a bunch of research on the problem and we fixed it! Now I don't trust a lot of bike shops either lol.
  • 1 0
 @zutroy: I hear yah. We have shit for options in canada for online sales. Source from the states w a 30 percent markup because of cad to usd or crc... sometimes you just need a tire tube or a new tire,etc. Hahaha
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