Fogghead

I work at a specialized owned shop, and as much as people hate on specialized as a corporation, the training and guidelines they provide to employees for customer interactions are extremely valuable. Putting the customer first and keeping an open mind really helps us interact with even the most difficult customers in a civilized manner. I've had a decent amount of bad experiences at other shops and now that I work at one that provided training, it just blows my mind how the rude shops even get business. The difference in experience is definitely tangible. So, essentially, if the attitude in the shop sucks, go somewhere else and support a better group of people. If you feel like you could be the most difficult customer and still be treated with respect and a good attitude by the employees, stick with the shop.

Semenuk, Riddle, Rheeder