PissedOffCil

Probably going to buy this to put on my Chromag!! Canadian build all the way!

I'm sure they will. They stand behind their product! Here is my experience with Thomson: I ran a Masterpiece on a frame with a seat tube tolerance issue. It took me a while to diagnose the issue was the seat tube outer diameter and thickness being out of tolerance. Because I rode the post for a full season on that frame, it got damaged. The post got crushed where the clamp held it in place. When I sent the frame to the manufacturer, I told them about the seat post being damaged and even though they replaced the frame they told me they would not take responsibility for the seat post because it wasn't their fault in their opinion. I contacted Thomson about it wondering if the seat tube problem could have caused such damage. Dave Parrett answered back, his answer was simple : "Yes an out of tolerance seat tube can cause such damage. Send us the post back and we will replace it." And they did, they didn't ask for proof of purchase (it was a legit post), they simply took the responsibility for the frame builder and sent me a brand new post. Guess what now... I only buy Thomson seatposts and stems (if they have the right angle and length combo). Thumbs up to Dave and his team. I'm well aware that I pay an extra for the name but I'm fine with it because they stand behind their product and have amazing CS. I feel I owe them one and I'm a loyal customer.