SiHough mikekazimer's article
Aug 31, 2018 at 12:40Aug 31, 2018
Video Interview: Leo Kokkonen, Pole Bicycles' Founder
My bike was delayed, and I did get a bit frustrated by their lack of communication at first but in fairness they really stepped up their game with open and honest updates on their production issues and progress. Now knowing the extent of the issues they were facing which were out of their hands I admire them for not giving up to be honest, the pressure the management team were under must have been ridiculous! Also regarding their customer service, there cant be many other brands where customers can ask questions directly to the bikes designer (via their facebook group) and have a high chance of receiving a reply. Not saying their customer service is perfect by any means but as a relatively young company I'm sure they will continue to up their game.