bikefoxx

After so many 'oh my God's and 'f*ck's I wonder if Warner is a religious person

You know, that time when I landed that table on a coconut...

@mmmitch: haha :P

"you dont wann see the other Girl!" - "Guy" - "S" Tracey Hannah always leaves me with some kind of a drunk impression when she talks... so maybe the barfight-story is real.

I wonder what Myles Rockwell (see "The First"-Video) was thinking when he drove the course with a water bottle on his bike? :D

@Paluzas: it's 'just' a Grand Canyon HT for my girlfriend, but regarding the components you get for the Price it was a pretty good deal. But yeah, i'm also considering that Option to completely cancel the order. They just contacted me again and told me that the Problem with the delayed shipping are the pedals which I ordered together with the bike. I don't know what or whom I can believe in this Moment... - first: delayed shipping because of summer time - then: delayed shipping because of Problem with CC - next one: everything OK with CC, order still up - afterwards: order still up but delayed because of pedals which are not in stock (they were at time of ordering) WTF?! and after asking for a detailed shipping date they tell me "sorry we cannot provide that Information at the Moment but we are doing our best.."

So, yesterday the Support guy contacted me again and told me that they had a "System failure" which caused it to send automatic mails to customers saying that there is a Problem with their CC... he apologized for the confusion caused but no further words about when my order is going to be shipped :-/

I was an inactive Reader on PB for many years, but i just registered, as I am going crazy when I read that bunch of BS which Canyon is telling here in this article: "PB: With direct sales, how are you keeping a high level of customer service? How have you approached that challenge? You have to see that we are kind of a role model, for many other guys." This is just hillarious! Role Model? For whom? Guys who want to completely fail at customer Services? I ordered a bike on July 10th - it was marked "From Stock" Got the confirmation Mail few seconds later saying that it is going to ship between July 25th and 29th Today I was contacted after 3 days via mail that it could not be shipped because of Problems with my CC (which is not true) In Addition I wrote them on Facebook, where they told me that they had Computer/system-Problems yesterday which is the reason they cannot respond earlier that today and that my order is going to ship this week (no mention about CC issues - also i am asking myself why dont they contact me pro-actively when theres may be a Problem with the CC - which there clearly is not) so, today about 4 weeks later a bike which was marked "from stock" still is not shipped, customer Service is at it's worst every possible channel... Facebook, Mail, Phone and Chat) and Pinkbike is Publishing an article about Canyon's CEO who is telling us that they are a role model?! not to Forget the PB article this february where Mr. Arnold is apologizing for the delays and that it was a temporary issue...