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Sam Pilgrim Signs with Canyon

Jan 3, 2023 at 15:59
by Christie Fitzpatrick  
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Originally from Colchester in the United Kingdom, Sam Pilgrim has been riding competitively for over two decades, despite being a modest 32 years old. He is now globally recognized for his hugely successful Youtube Channel.

bigquotesHello everyone. 2023 with Canyon is gonna be epic. It’s a dream come true. I'll be riding the best bikes alongside the sickest team which means loads of amazing times, a bunch of sick videos coming your way and I’ll be hitting a few contests over the year, and loving every minute of it. Let's go!Sam Pilgrim

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bigquotesHe first came to our attention on the international stage at 17 with a victory in Austria's King of Dirt competition. The FMB World Tour Champion title came in 2013 and podium places at Crankworx, Dirtmasters, Red Bull Joyride, and FISE festival followed. His noticeable appearances at X-Games and Red Bull Rampage have since contributed to his legendary status.

In 2015 Sam directed his focus into content making and launched the Sam Pilgrim Youtube channel. It grew into one of the biggest channels in the MTB world. And despite the demands of managing a highly popular Youtube channel, Sam continues striving to meet his personal challenge of one podium place per year. Alongside this, his challenges, trips, and adventures inspire a huge number of riders across the globe.

As someone who will ride just about any bike, anywhere, anytime, Sam will be repping most of Canyon's MTB range. For freestyle and street riding duties the Stitched 720 and Stitched 360 dirt jump bikes with their 'category 5' abuse rating are perfect. For trail riding, he'll use Canyon's Spectral and Stoic models, whereas for bike park days and big mountain hits the Canyon Torque will be Sam's go-to bike. And when he wants to hit the trails lap after lap, Sam's Spectral:ON and Torque:ON e-MTBs will be the stars of the show.
Canyon


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bigquotesIt’s massively exciting news for Canyon and the CLLCTV to be working with Sam. He has a huge reputation for being an incredible rider, and his positivity and down-to-earth approach acts like a magnet to bring more people into the MTB world. We’re stoked to be able to support Sam, and we’re looking forward to 2023 and beyond.Jack Noy, Canyon's Gravity Brand Manager


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Author Info:
christiefitz avatar

Member since May 21, 2017
109 articles

294 Comments
  • 723 5
 Nice to see him on an actual bike brand
  • 81 2
 Shots fired @haibike... LOL
  • 62 5
 @porkchopsandwich: well, it's basically a department store bike brand
  • 154 0
 After Haibike I was half expecting it to say he switched to Rad Power
  • 12 9
 @lowkeyokeydokey: I thought he wanted access to more brands and would consider going to bikesonline.com
  • 35 0
 100% agree. Haibike couldn't even give him a new frame, he was using that orange one for several years. And the less said about Ghost the better.
  • 3 42
flag Durtwrx (Jan 4, 2023 at 14:06) (Below Threshold)
 Haibike is an OEM Manufacturer kook@f00bar:
  • 17 4
 @Durtwrx: OEM = "Original Equipment Manufacturer". So you've written "Haibike is an original equipment manufacturer manufacturer". And what do you even mean?
  • 24 117
flag alexisfire (Jan 4, 2023 at 15:46) (Below Threshold)
 Canyon isn't any step up from Haibike.
  • 7 1
 I though haibike was part of diamond back or something. I remember when Seth had some of their bikes in a video
  • 1 5
flag TahoeEbikes (Jan 4, 2023 at 17:18) (Below Threshold)
 @lowkeyokeydokey: OMFG crying
  • 16 6
 why the hate on haibike? he proved you can absolutely send it on them. its been on youtube for 5 years! but its always been a weird sponsor for the type of rider he is.
  • 21 0
 @slayerdegnar: if you watched his channel you would know he can send it on anything
  • 9 12
 @slayerdegnar: He CAN send on them but they are dogshit bikes and he probably can progress even more on a bike not made by a caveman
  • 1 3
 @porkchopsandwich: shots fired at who?
  • 4 2
 @cogsci: worst bike store on the planet
  • 5 0
 @slayerdegnar: outside of the slopestyle bike his riding was really limited by the heavy e-bikes. Just watch the video on the spectral and you'll see how much easier things look on a light bike Smile
  • 4 0
 @slayerdegnar: Because they don't actually make or sell bikes.

Then again, neither does Hyper and they still sponsor athletes haha
  • 256 1
 I can’t wait to see him assemble headset routed cables with a rock and a curb.
  • 2 0
 Ha! Totally!
  • 5 2
 it's a good thing that he cuts out the faffing in his videos
  • 12 0
 I think he will be using magic to do those.
  • 219 0
 Canyon going to have steering wheel option now?
  • 85 0
 Don't give them any ideas. They already have steering stabilizers.
  • 3 1
 only with internal cable routing!!!!!
  • 16 0
 cables routed through the turn signal rod.
  • 7 0
 @danielfloyd: comes with axs sidemirrors
  • 4 0
 I bet the start selling blinker fluid next!
  • 2 0
 @bdreynolds7: yes, steering wheel and downhill forks on the trail bike. Wooden bars and wheels on the trick bike.
  • 1 1
 @bdreynolds7: I totally missed that pice of news. That is the dumbest thing I have ever seen
  • 151 1
 CNGRTS
  • 28 1
 DRPPN!
  • 140 4
 This man is going to crack so many of these
  • 68 0
 He got quite a few bikes to start with so he should be fine for the first couple of weeks I suppose.
  • 28 0
 First free bike challenge of 2023: what will snap first, the free bike or the canyon?
  • 7 4
 The spectral group has yet to see a "broken" frame of the new design.... so good luck with that
  • 11 2
 Are they really that bad? How do people like Fabio Wib and Kaos Seagrave manage to get by w/sending em the way they do. I mean I’m sure they get replaced time to time but they’ve both been w/canyon for a while now for some reason?
  • 29 2
 @Crankhed: Canyon are obviously DTC, but they are one of the biggest bike brands currently so they move ALOT of bikes and in turn with being DTC the Customer support is also Direct.

In turn you get people whinging online etc while waiting to hear back from canyon, but you wont hear about the people with no issues. - Bike shop brands are first contact for bike shop brands so you generally wont get online feedback about those owners.

ALL brands have issues but its how people share their voice determines alot.

Canyon are bigger than alot of bike shop brands aswell these days. - the company are also well positioned on the end side of covid era - Specialized have clearly seen the light in DTC in the modern era and are moving towards it.

Where i Live, in NZ and Despite having no canyon service centre here They still continue to provide MORE service and support than ANY bikeshop ive ever been to. the Canyon AUS & NZ centre in Australia are excellent, no messing around.
I was part of the FACTORY qc issue around the BB inserts coming loose in carbon frames, They had me a new frame within 2 weeks and paid for the replacedment and my ride wrap.
  • 8 0
 If you actually manage to crack a Torque, then a cracked frame is probably the least of your concerns. The new Torque really is a tank. The alloy frame is very heavy, but also burly af. Tommy G rode one at Redbull Rampage.
  • 2 1
 @Muscovir: Kind of depends on what causes it to crack. Thicker walls (making a frame heavier) doesn't necessarily make a frame more fatigue resistant, for instance. Also, you can overbuild one section and then cause stress concentrations in another.

That said, I have no experience with their products failing.
  • 9 11
 @Muscovir: I have a friend who chose between a YT capra and a 2021 torque, he chose the torque and I myself bought a 2020 capra. They are basically the same other than the canyon being nearly twice the price for the same parts. so far he has snapped 3 derailleur hangars in mild crashes, snapped a linkage arm, broken 2 wheels, and snapped his canyon stem. All in crashes so mild he had barely a scratch. Meanwhile, my capra cost half as much yet my fork came with a damper (unlike his stock zeb) and I have had zero issues other than a few bent derailleur hangars that I bent back with a hammer. In conclusion, Torques are most definitely NOT built like tanks and canyon needs to stop overcharging people for average spec bikes that break.
  • 8 0
 @Highlandshredderr: snapped derailleur hangers are what should happen when you get wrecked to save the rest of the bike, it's definitely not something you can blame on Canyon. Also how do you snap a stem and not get injured? Your buddy must be made of steel
  • 3 4
 @HankHank: I agree that it is good that the other parts were not damaged because of the hangar, but all he did the first time was slip out on a berm, the second time he clipped a tree, and the third he just went down on a rock slab. the stem broke from falling down the rock slab and I'll admit he wasn't exactly unscathed that time.

My point was they aren't terrible bikes, it's just that they charge way too much for the quality and spec that you get when you can get a comparable bike for half the price that wont constantly break on you.
  • 4 0
 @Highlandshredderr: what's the comparable but more reliable bike for half the price?
  • 7 1
 @Highlandshredderr: you won't get anything that even remotely resembles a bike for half the price of a Canyon.
  • 1 0
 @Highlandshredderr: If it’s a 2021 model year like you said, then you’re talking about the last-gen Torque. That’s not the current model.

The current Torque, MY2022 and newer, is positively bomb-proof.
  • 2 3
 @Muscovir: It was the latest bike last year, just because the newer model hadn't been released doesn't mean they can charge a ridiculous price for a poorly spec'd bike. I don't necessarily think all canyons are bad, but I think they charge way too much for how cheap quality the bikes are. If they sold the torque for $2,600 I'd be fine with it as that is the price of the old capra base from last year which had a nearly identical spec but a higher quality frame.
  • 2 0
 @Highlandshredderr: Are you always this dumb or is this a new year's resolution?
  • 4 0
 @Highlandshredderr: Does half mean like $100 less ? Cus I've been looking and a YT is nowhere near half the price of a Canyon. And spec wise there are very similar
  • 2 1
 @Polyspecific: It depends on the time of year really
  • 1 0
 @Andrea1811: the 2022+ yt is more expensive because its higher spec. If its used then it might just be a difference in wear.
  • 1 0
 @Highlandshredderr: idk m8, my canyon strive broke 3 derailleurs and the hanger has yet to snap.

I rather have my hanger snap than those 3 derailleurs though lol
  • 1 0
 @ZhengZL: How is that Canyons fault ?
  • 1 0
 @Andrea1811: What I'd be more interested in is, is there some minimum standard of impacts a rear mech should be able to accept without loss of function? You may not want the mech to break before the hanger does (if the mech is more expensive than the hanger, that is), but you also don't want to keep snapping hangers for impacts that the mech is more than capable of dealing with. Maybe Canyon expected @ZhengZL to use stronger rear mechs? Which if there indeed is no standard, is just based on guesswork and assumptions. Not sure whether I would want a standard though as there would be little incentive for mech-manufacturers to make them stronger and they'd go back to weight-weenieing around that minimum.

Best is just to go back to axle mounted rear mechs. I still have an old fully with an axle mounted Saint mech. Never had issues with that one. But yeah, it has to be able to take a beating.
  • 1 0
 @vinay: I'd partly agree.

1. Because most of my mates run 12 speed and only one of them has similar problems with smashing derailleurs, so it might just be a "me" thing.

2. Hangers would ideally break before the mech does, and considering most modern bikes come stock with 12 speed drivetrains, they should give in before the 12spd derailleurs do.

The thing is impacts are unpredictable, could be a twist, a sideways impact, etc. Either way, I think my best bet in the future might be:
1. Going for a gearbox frame
2. Going for 11spd or less (easier to index, while bent)
3. Maybe go linkglide (11/10 speed + a really long-lasting cheap and replace drivetrain overall)

3 wouldn't make sense for performance as unsprung weight takes a big hit, but time will tell what I do. Currently I just bend the hanger to offset the bend on the mech, bent it lots of times and it still hasn't given in.
  • 1 0
 @HeatedRotor: You couldn't be more wrong with that statement. My son had a new Spectral AL rode it for 5 weeks and completely separated the tubing (chainstay gusset from the chainstay). He's a 125lbs but does like to jump. Maybe this frame was defective but if not and it's indicative of the quality then Sam is going to get hurt and it won't matter how many spare frames he has available to him.
  • 99 1
 Not a huge fan of Canyon but damn definitely stoked he's on them rather than Haibike.
  • 13 11
 Out of curiosity,
Why not a fan of Canyon
And why not a fan of Haibike, or stoked he’s on something different?
  • 59 18
 @onawalk:
Haibike make absolute garbage bikes.
Canyon make less garbage bikes (but still not great), but mostly not a fan of the DTC business model with terrible customer support.
  • 20 5
 @onawalk: probably has something to do with the non-existent customer service for a brand that has no LBS presence.
  • 6 3
 @onawalk: for example canyon alloy frames seat tube finish is terrible. You cant just insert seatpost without ruining it.
  • 4 28
flag valrock (Jan 4, 2023 at 11:22) (Below Threshold)
 @lightone: inserting seatpost seems like the most basic operation. If it was too smooth how would it be hold in place? Sounds like person with two left hands problem Big Grin
  • 5 18
flag valrock (Jan 4, 2023 at 11:22) (Below Threshold)
 @stevemokan: sorry are you complaining about brand that doesn't officially sell on NA market and saying it has no customer service? Big Grin
  • 20 9
 @notthatfast: Haibike isnt garbage, they just make bikes oriented towards the common use case of ebikes, which is trail riding.

The reason Sam switched is because they kept on making heavier and heavier bikes and killed off the lighter 27.5 wheeled options that are good for the style of riding Sam does.
  • 14 0
 @notthatfast: lol in french DTC has a really different meaning (Dans Ton C...)
  • 5 1
 Haibike had a similar approach like so many of those German brands have. Sell decently spec'd bikes through dealers at a lower price for customers who don't care too much about the brand. Cube started like that too. Cube eventually dived into competitive racing whereas Haibike jumped on the pedal-assist train. Remember Haibike is an Accell company, which has been driving the pedal assist thing well before it was electric. Does Accell even operate in North America? Can you buy Lapierre bikes through a dealer?
  • 6 5
 I'm sorta hyped but I think this may the reason they dropped Moir.
  • 7 8
 @stevemokan: I had a rep wheel two of their ebikes into the shop one day. I asked him what the head angle was...couldn't answer. asked him what was the bearing warranty since I could see all of the exposed pivot bearing races and seals(LOL). zero warranty(I give him credit for knowing something, I guess).

then I jumped on it, turned it on, and went to ride it out the front door. first crank of the pedal and there is a god awful creak. I grabbed the brake, quietly got off and handed the bike back to him and told him "thanks for stopping in". said nothing more.

Sometimes, I wonder what that guy is doing, 3 years later.....Big Grin
  • 3 13
flag notthatfast (Jan 4, 2023 at 12:32) (Below Threshold)
 @vinay:
Lol, Cube bikes are garbage too. Shitty build quality and hardware, or at least the last time I worked on one, maybe they've improved.
  • 4 0
 @valrock:
They actually do have a North American presence, but their after sales support is shitty
  • 3 1
 @notthatfast: you only say that because you haven't seen/ridden a Haibike yet Big Grin
  • 2 0
 @lightone: this is why flex hones exist
  • 5 0
 @notthatfast: Maybe you need to have another look. Value for money is pretty good in the UK, at least in the mid/upper spec. They offer a wide price range and obviously their cheaper offerings have poorer quality hardware, but that's true of lots of brands. What brand do you think is superior to Cube at a similar price point, and why?
  • 1 6
flag notthatfast (Jan 4, 2023 at 14:24) (Below Threshold)
 @f00bar:
Oh I've seen a few! No intention of ever riding one though Wink
  • 15 8
 @notthatfast: I’ve had
4 Demos
2 V10s
2 Tues
2 Sessions

And my Canyon Sender is by far the most solid, most fun and fastest dh bike I’ve had to ride Whistler… less garbage then what ? A Ferrari?
  • 5 1
 @neroleeloo: Welp, my Spectral cracked within a year.
  • 9 3
 @onawalk: Not that I'm saying all Canyons are bad, but my buddy just had a terrible experience with his Strive. Rode it for two years with warranty issues here and there. Recently the linkage started squeaking real bad (he is a a very competent mechanic who maintains his bikes and cars to a tee). So he took the linkage apart only to find that the counterbores in the carbon frame that the bearings were pressed into had become worn out and expanded and the bearings had quite a bit of slop in their "press-fit" counterbores. After quite a while of talking with Canyon about it they finally made him send the bike to them so they could decide if it was a warranty issue or not (oh and he had to disassemble the entire bike and rebuild it with all of the OEM parts it came with that he had transferred over to other bikes). So they had it for quite a while... like... over a month... And finally when he pressed them about it they said they would warranty the frame. But his only option was to have it replaced with another frame from that same model year (they were about to get a batch in apparently which means they were probably replacing lots of warranty claims from that bike), or he could be refunded the amount he paid for the bike two years ago when he bought it... on clearance... which means he couldn't really just replace the bike with a new one of equal quality. He decided to take the check, waited another month and they finally sent him the money. Again... Not saying Canyons are inherently bad bikes... But I get the feeling a lot of people have had experiences like this.
  • 10 3
 @Roost66: ive cracked EVERY SINGLE bikes ive had in the last 20 years…I cracked Yeti, Trek, Spesh , several SantaCruz, Transitions…except that Canyon ! Lol, Im sure I will crack it at some point but both my girl and I are on the same bike and we both put in 70-80 days in the park…Ive never had a bike so easy to maintain….All im trying to say is that I dont judge a bike by its failures, in 30 years of riding, Ive come to realize they can all fail…No matter how much you pay or which brand you bought into.What matters is how they ride and if they require little maintenance or eat up bearings like candies…and so far , based on my personal experience,Canyon is a top of my list for reliability.Im sure other may have had different experiences but they certainly arent any worst than any other quality brands out there…
  • 1 0
 @neroleeloo: I'm not a sender per say, but I get your point.
  • 6 4
 @onawalk: Haibikes are made by neanderthals
  • 2 1
 @valrock: sounds like you have the left hands…
A seat tube can be smooth on the inside while still being thight enough to allow a nice fit.
Specialized has this problem aswell where the post will just get scratched into oblivion!
  • 7 0
 @8a71b4: the reason any sponsored rider switches is money and contractual clauses.
  • 2 2
 @notthatfast:
Haibike have been rock solid and ugly af in the past, the new ones (lykke, allmtn, etc) even look kind of decent.
  • 1 0
 @vinay: "Haibike had a similar approach like so many of those German brands have", Haibike being a very German brand that sentence sounds odd!
  • 3 4
 @i-like-toytles: couple things I might need you to clarify for me.
1. What kind of warranty issues here and there are we talking about, that’s a vague way of saying the paint was thin, or threads needed to be chased, neither of which are warranty issues.
2. While I can only assume your buddy is a competent bike mechanic, bearings and their bores don’t become wallered out overnight. I’m willing to bet the linkage, and subsequent bearings were never replaced, or repacked.
3. Canyon wanted the entire bike put back together, this is odd, typically a frame manufacturer is only going to cover the frame, and want it stripped before sending it to them. Not to mention, I’m sure there’s a blurb about not swapping out parts and warranty in their owners manual. If that’s what your buddy did, that certainly isn’t Canyons fault or issue.
4. Why would anyone expect to get a warranty frame from a current year bike, when your trying to get warranty on a 2 year old frame. I recognize this happens, and I consider it a happy accident when it does, but it certainly shouldn’t be the expectation.
5. Obviously, if getting a refund (which I’ll be honest, is a pretty good deal, and something I’ve never heard of in my 25 years in the industry) why is the expectation that he gets refunded MORE than the amount he spent when he bought the bike?

I’m not discounting your buddys experience, I just feel like Canyon met or exceeded whati would think to be reasonable based on your story. Maybe we have some unreal expectations of bicycle manufacturers?
  • 2 1
 @onawalk:
First off, I'm not saying Canyon handled any of this incorrectly. My point is that Canyon had to handle anything at all. My buddy is not hard on his bikes. He doesn't hit jumps or drops and he doesn't ride them hard. My point is that the expectation is to buy a bike that costs $7000 that has been engineered and tested to the point of not needing to handle warranty claims. If he was hard on his bikes I would say it would be normal. And to your point of the frame bearings getting wallered out... Even if he didn't maintain the linkage or bearings at all (which he did), I have other buddies who have 4-5 year old carbon frames that I know for a fact they haven't maintained that well and the linkage was engineered in such a way that the carbon did not fail.

His other warranty issues were not with the frame itself, but he had a complete rear hub failure on the wheel that Canyon spec'd, and at one point his rear shock completely blew the seals out and fell apart (possibly due to Canyon's kinematic/shapeshifter design). Either way... He had multiple issues that kept him from riding his bike for annyoing periods of time.

Again, not saying Canyon did the wrong thing by offering a warranty frame of the same model year or giving him a full refund, the point of including that information is me saying that my buddy went through the headache of investing in a really nice bike, only to have it fail and not have a bike to ride for about 3 months total, when they ultimate expectation is that when you invest in a bike of that quality and caliber and you look after it as intended it does not fail after 2 years of casual riding.

Also, their name is Canyon and their logo is a picture of two mountain peaks. So there's that.
  • 1 2
 @i-like-toytles: all frames, all products, regardless of use, longevity, brand history, fail at some point or another, it’s the inevitability of mechanical contraptions. So having the expectation that Canyon shouldn’t have had to handle anything at all, is well, an unreal expectation. So let’s for the time assume that, yes, everything fails, and ultimately a company should do something about it.
I still think Canyon met or exceeded what I would consider reasonable in this case.

I’m willing to bet, and this is just a shot in the dark, that something was loose on your buddys bike. I am of the belief that it’s our responsibility to do a regular bolt check, I ride 4-5 times a week, and typically do a bolt check every other ride. I have friends that have never done it, we all have different experiences, ride in different areas, on different trails etc, so everyone’s use case is, well, different.

I’m sure you have loads of buddy’s that have never even changed a cable on their bike. In fact, other than the most persnickety among us, most, if not all, don’t do sweet frig all to maintain the things we own.

Being without a bike sucks, but let’s be real honest here, in the grand scheme of things it’s not that big a deal eh, people living much harder lives than us having to deal with a warranty bike, that is more times than not due to user failure.
  • 3 0
 @onawalk: I agree with everything you're saying. I'm not sure what the argument is. All I'm saying is that when you or a friend encounters a product that did not meet expectations or failed, it tends to make you not like that product anymore. Your question was "why not a fan of Canyon". If a personal experience of product failure isn't a sufficient answer for why some individuals are not a fan of Canyon I don't know what is. Yes, of course all mechanical components can or will fail at some point. But in this scenario, between me and all of my riding buddies' bikes, it was the Canyon that failed, which is owned by a guy with a degree in mechanical engineering, is an aerospace CNC machinist/programmer, who builds and maintains off-road vehicles, his race car, and a multitude of bikes that I can assure you get bolt-checked and regularly maintained.
  • 1 0
 @i-like-toytles: all the Mech engineers that I know have a hard time distinguishing between a Phillips screwdriver, and a framing hammer…..

No argument,
You agree things fail, and have an understanding that all mechanical contraptions will fail eventually.
Surprised that amongst a large group that you’ve only had 1 bike failure, I’ve had several just in my own history.
Again, expectations, I don’t think I’d consider a single failure to be reasoning to dislike something, especially how Canyon handled the failure (a refund on a two year old bike), but obviously you’re allowed to like or dislike whatever you want.

Most of your original comment was about how poorly you think Canyon handled the issue, what do you think they could have done differently?
And you never did mention what the original small warranty items were that your buddy was dealing with.
  • 3 0
 @onawalk: Sounds like you don't know very smart mech engineers. My buddy has lots of tools and also knows what each one is for. There is a kid I've ridden with a couple of times who did have a frame fail last year actually. It was a Yeti that was less than a year old. He overshot a big jump at the bike park, landed flat, snapped the top tube and rode it out. In contrast to Canyon's months-long endeavor to receive and decide their frame wore out prematurely from regular use, this other guy sent a photo of his bike to Yeti the day he broke it and Yeti shipped him a brand new one that day no questions asked. Sure, the situations are different, but that is a stark contrast in customer service and keeping the customer on the trails.

And I did mention the other warranty issues.
  • 1 0
 @i-like-toytles: I was expecting to see frame warranty issues, since that’s what you alluded to, a rear hub, a d shock by other manufacturers aren’t exactly what I’d consider frame warranty issues by Canyon. There is an argument to be made for frame tolerances, etc by different sus designs, but I’m not aware of shock issues due to canyons Shapedhifter. Lots of yoke equipped rear sus designs are hard on rear shocks due to the added leverage, but rocker link bikes are usually better in this regard.

Tongue in cheek comment about Mech engineers, I work with them daily, several of them, and while id trust them to design a mechanical system, or provide me with calculations, being a Mech engineer certainly doesn’t mean they are adept at turning wrenches.

So, you believe that Canyon should have, from pictures alone, provided your buddy with a new warranty replacement frame, that’s what you think is acceptable customer support? And that a refund on the bike, parts and all, was t acceptable? Again, the idea that Canyon wanted the complete bike, doesn’t seem right to me.

I’m going to call you out a bit on the Yeti story, somethings not 100 on that.
There’s a process, for both quality control and accounting that go into replacing frames under warranty. I’d be very surprised if any of that happened “the next day” and didn’t require a trip to the bike shop, a RO number, etc.

You ever read a customer review online where someone gives a product a 1 star review cause the product was damaged in shipping, or the company they bought it from sent them the wrong product. That’s not a fair assessment or review of the product, there’s shades of that to what you’re saying.
  • 2 0
 @onawalk: man it warms my heart that you care so much about me to take the time to so eloquently help me to have a more positive outlook on a frustrating experience, but I just don’t dig their bikes.
I also appreciate you calling me out about the Yeti story. Until now I had no idea that my friends were lying to me about that situation and in turn I have now inadvertently lied to the entire comments section.
Honestly I wouldn’t have initiated this conversation if I had known that your knowledge and experience was the ultimate authority on people’s individual experience-based bike preferences. Now I know at least.
  • 3 0
 @onawalk:
@i-like-toytles:
I'd like to respond to you both, also as somebody with around a decade in the cycle industry working as a mechanic with big reputable brands and having seen MANY warranty frame issues, the fact that Canyon insists on pretty much every warranty frame being shipped back to them (in GERMANY) for inspection is NOT the norm, in my experience at least.

Most of the brands that we deal with can process and close out a frame warranty on photo and video evidence alone, very occasionally requiring in-person inspection, and often warranty cases are resolved within a week or two - whether that's a new frame, rim, whatever. I would not be at all surprised if Yeti could resolve a warranty case that quickly given that they're a medium-sized north american based company (ie they're not too big to have millions of warranties, not so small that they don't have parts to hand). Either way, I've worked with brands that look after brands that look after their customers, Canyon in my experience is not one of them. Yes they technically met expectations in the example above and no, parts warranties are not considered Canyon's problem, however having to ship a frame overseas on your own dime for warranty inspection is unacceptable in my book when you claim to have a presence in North America.
  • 2 0
 @notthatfast: my guess is that their customers are good R&D so they want to inspect the failures and improve for next time (sarcasm, but maybe some truth?). But yeah, my entire point isn’t that Canyon didn’t take care of the situation, but like you are saying, when comparing them to other companies I’ve dealt with the process seemed odd to me.
A note on the component warranty in my friend’s situation that was also odd - Canyon handled the rear wheel warranty by having my buddy send the wheel to them for inspection, THEN Canyon sent the wheel to the OEM manufacturer and without even communicating about what their resolution was going to be, eventually sent the wheel back to him. Upon arrival he discovered that they had rebuilt the wheel with a different brand and model of hub (not the worst deal because they replaced it with a Hydra hub) but nonetheless, that’s a weird way to resolve issues with your customers. Not to mention this all happened within the first few months of him owning the bike.
I’m don’t work in the bike industry, but I design and manufacture for a small guitar/music company. When our customers have a product that fails (ours or a third-party component) we send them a new one and provide them with a shipping label to return the bad one. If the issue requires more complex repair, we give clear communication about what we are doing and what the timelines are.
In my opinion, Canyon handled everything in an odd way.
  • 1 0
 @makkelijk84: However, more significant is that if you ask someone about this brand, they think about ebike .. puzzling
  • 1 1
 @notthatfast: I'll bet a bollock you've never swung as leg over either brand of bike, and i'll bet the other one that you will striaght up lie and say that that you have... Cockwomble..
  • 1 1
 @8a71b4: Oh really..? You mean despite the fact that they're one of the only brands to ever offer a true DH e-bike option...?
  • 3 1
 @onawalk: "all the Mech engineers that I know have a hard time distinguishing between a Phillips screwdriver, and a framing hammer….."

Code for: "I don't know any mechanical engineers nor do i know anything about machanical engineering myself..."
  • 2 0
 @deadmeat25:
You’re right I haven’t. Don’t need to when I’ve worked on them enough to know that I wouldn’t own one.
  • 3 0
 @deadmeat25:
Same reason I wouldn’t have a YT either.
  • 2 3
 @notthatfast: again, expectations.
Canyon, a direct to consumer brand, much like YT, etc do not offer the same level of customer service as brands you’d find in brick and mortar shops, it’s literally part of their business model. So expecting different is misguided?
So @i-like-toytles: expectations are, in my opinion, a little misplaced.
Here’s the breakdown as I see it

-Buddy bought a direct to consumer bike, on clearance, so Canyon made diddly squat on that bike.

-buddy has somehow warrantied rear shock, and hub through Canyon, I wouldn’t expect Canyon to have done that, so that to me, seems like a positive.

-buddy “wore out” the pivots, apparently overnight, which must be the case since he has a“ degree in mechanical engineering, is an aerospace CNC machinist/programmer, who builds and maintains off-road vehicles, his race car, and a multitude of bikes that I can assure you get bolt-checked and regularly maintained”. Bollocks

-Canyon somehow wanted the bike put back together to be sent to them (which seems a stretch to me, but I could be wrong) and this is an issue, and somehow another black mark for Canyon, as buddy has used the parts on other bikes? Damn you Canyon, shakes fist in anger!

-this process took 3ish months, which is apparently unacceptable for a bike that Canyon made little to no money on, likely in the middle of riding season which prolly wasn’t busy (I’ve been in the industry for 20+ years, our go to for warranty was 3 months, if it happened quicker, happy accident)

-another buddy, who, through user error, catastrophically broke his Yeti, Yeti had that “warranty” turned over THE SAME DAY, from a pic, no questions asked, easy peasy….

We all know when someone is embellishing a story, 75% of this story is bollocks.
If Yeti had turned that over in a week or two, you bet, that’s plausible
If the friend had just been a guy, sure, but when he’s a nasa astronaut, that has invented space/time travel….prolly not (embellished, see, it’s fun)
Now, I love a good bullshit session, it’s great fun, but then make it fun, no sense in trying too hard to make it real..

Add to that, man, if you break your frame overshooting a big jump, or through lack of maintenance, or just being stupid, take responsibility for that. Part of the price we pay for bikes is rolled into warranty, so your bs warranty claims just raise the cost of stuff for everyone.
  • 1 0
 @deadmeat25: spicy,
Get after it my man!
  • 1 0
 @i-like-toytles: Always here to help my man

If you don’t dig their bikes, that’s cool, no sweat.
I posed the question as a poke to see what people have to say.

I have no allegiance to either brand, outside of if a company makes bikes, I’m cool with that.

We seem to get wrapped up in the marketing, and hype, and brand loyalty to the point that we dislike other brands for simply not being the brand we do like….you know Ford vs Chevy, when in reality their both prolly shit cause they’re not Dodge.
And I say WE, cause I’m guilty of it as well.

Apologies if I pushed or poked too far, you’re prolly super cool, and I’m just being a bit of a d$@k
  • 1 0
 @onawalk:
I'm not saying I expect different, I'm just saying I wouldn't buy one.
That said, if I didn't work in the bike industry I might be more tempted since their pricing is more competitive (though less than it used to be)
  • 1 0
 @deadmeat25: well get on your DH e-bike and ride
  • 77 1
 I don't know much, but I do know that this is SO GOOOD
  • 64 0
 It's the dream.
  • 21 0
 It's soooo death
  • 25 0
 It's actually amazing
  • 13 0
 Litrully
  • 73 0
 Byebike
  • 43 0
 Hope Canyon is ready to see their bikes being worked on with rocks, sticks, power drills, chainsaws, duct tape, etc etc
  • 36 3
 32? could have sworn the dude was 42
  • 33 0
 SM PLGRM!!
  • 2 0
 Wahheeeyyyyy
  • 30 1
 He first came to our attention on the international stage at 17...And then we waited for another 15 years to offer him a contract?,
  • 4 2
 Well yeah.. he's been in the scene as a known athlete for freaking ages.. usually under other brands though .. before Canyon were even a thing lol
  • 3 2
 Because
1. He was the poster boy of NS bikes and was killing it with them
2. Canyon's marketing is full of bullshit I will not disclose who but they sponsor "the best thriathlete in world" and I've seen their marketing scheme from up close because I used to collab with his coffee shop for charity events
3. The only reason Sam went away from Ns was because haibike gave him good money and didn't need to put much effort cause he was pilot number 1
4. Canyon requisites aren't much higher because of how big they are they give a shit toker who I used to ride with a full blown sender and a top of the line torque just for making 3 videos a year, only cause he is the poster boy of the coffeeshop mentioned above
  • 25 1
 I will still miss Jack Moir
  • 3 0
 Big shoes to fill
  • 4 0
 Jack More
  • 14 1
 @likeittacky: some of us have to work
  • 1 2
 @nutterbuts: And your point is what.., butternuts
  • 1 1
 [ EDIT ]
  • 1 0
 @likeittacky: don’t have the time mate. as good as it feels it doesn’t pay the bills.
  • 18 2
 as a guy that once turned down a job with Canyon U.K., because on a shop tour of their office/repair facility(works kind of weird in the UK), seeing their fix for a faulty roadbike seat clamp issue that was crushing the seat tube, was......wait for it.....dremeling out the seat tube, putting epoxy and carbon in between the relief slit in the tube, then adding a bung to the seat post to keep it from being crushed.


basically a huge f*cking bodge, just to keep from recalling all of the bullshit frames they sold. was super dangerous and I knew right then, I would eventually quit or get fired for not keeping quiet about their practices
  • 11 4
 Works better in the uk…We actually have working regulations and laws that protect us

On to bikes…damn thats rough! Good choice
  • 3 9
flag Mtbdialed (Jan 4, 2023 at 15:37) (Below Threshold)
 @Lorieng: no, I was referring to why canyon directly has a warranty and service shop at the corporate headquarters. EU-UK-US thing. shipping bikes about and other f*ckery is much more onerous than need be, so Canyon just has an operation set up in the UK for this stuff.

and no. I lived and worked in the UK for a few years. The regs are only better if you're a jobsworth or layabout. worse for everyone else.
  • 17 1
 Canyon have added a 3D printed support for a frame-mounted shifter so he can do barspins and still change gears… That’s nice of them, but I must have missed the bit where they could have just upgraded him to AXS.
  • 2 0
 I guess he does not want to accidentally hit the shifter doing a bar spin.
  • 1 0
 Axs clutch + tricks =
  • 15 1
 I’m so stoked for this dude, he totally deserves it and is nice to see him on a real bike
  • 14 0
 hopefully his 720 hasnt cracked yet!
  • 2 1
 Are they known for it??
  • 5 0
 @OliOliOli: yep. i was looking in to one because of the price but didnt buy it because of the cracking
  • 4 0
 @OliOliOli: Almost all Canyons are known for it
  • 5 0
 @alexisfire: Bikes are known for it
  • 14 1
 Fix a stuck shapeshifter ON MY DRIVEWAY lol surprise face thumbnail
  • 12 0
 Canyon didn't even risk giving him a carbon bike haha
  • 12 0
 No likey haibikey?
  • 11 2
 Sam is such a great ambassador for the sport. Very happy for him and Canyon!
  • 7 1
 He's LIT'RALLY the best.

Such a great brand ambassador for whoever sponsors him. He spent 5 years making a Chinese E bike seem like a reasonable choice for backflips and 360 barspins at the jump park. After every one of his videos I wind up thinking 'I should go to the jump park with a Haibike/folding bike/bike made from a bed frame.'

The video he did last week revealing that he was ending his relationship with Haibike is a blueprint for sponsored athletes maintaining professionalism in any sport.
  • 11 2
 Isn't he already sponsored by Amsterdams Council Canal finds?
  • 9 1
 Be cool to see him getting more colabs with some other canyon athletes the gmbn lot, seagraves etc
  • 10 1
 Some Pilgrim Kaos would be brilliant
  • 7 0
 Pilgrim and Brad Simms is the youtube edit I need!!!
  • 7 2
 Thought it might be Trek as he said in his goodbye Haibike video that his new sponsor was one of, if not the biggest bike brand in the world. Not sure canyon really fits that description, but still a cool upgrade all the same.
  • 4 0
 Wot, Sam using excessive superlatives?!
  • 11 2
 SM PLGRM!!
  • 10 1
 Sm Plgrm sgns wth Cnyn
  • 10 3
 Braydon X Sam X Fabio it’s SICK!
  • 13 6
 Moped bike company money ran out?
  • 11 0
 Hey, canyon makes mopeds too
  • 5 2
 @sophisticatedhonky: Noted, but at least they're not exclusively mopeds like Haibike is
  • 3 0
 He didn't want to ride on their next BIG RIG EPIC 80KG ENDURO BIKE made of tubes filled with concrete
  • 9 2
 He will be changing too much frames, might even bankrupt canyon Razz
  • 6 0
 Next time he should be participating in the Pink Bike Academy, at least there will be something to laugh about.
  • 4 0
 Be careful what you wish for, he might win
  • 5 1
 I knew it man, first Fabio Wibmer and now Sam Pilgrim! Canyon is popping off in 2023
  • 6 2
 Good for him! Maybe he can learn Matje van der Poel how to ride drops on a Canyon
  • 2 2
 TODAY IS GONNA BE EPIC, CAUSE WE'RE ABOUT TO LEARN AN OLYMPIC MOUNTAINBIKER HOW TO JUST SEND IT
  • 5 1
 Glad to see Sam got a major sponsor. He really has a positive outlook and is what I want to see in a rider just having fun!
  • 1 2
 How are they any more 'major' than Haibike?
  • 5 0
 We need some Sam Pilgrim and Brad Simms content stat
  • 6 1
 TO THE SKYWHARHGFDFDRYUBBRGHWLBRGHBRBRBRGSKYYYVGFUGFTDGV!
  • 1 0
 Well done Sam! Love watching you and Lew on your youtube channel. Glad that you got onto a more suitable sponsorship. Can't wait to see your future videos on the Canyon bikes. And more of opportunity for Lewi as a filmer and music producer too! Such a great role model for the next generation of mtbers!
  • 4 0
 Canyon has a stacked team
  • 5 0
 "SOO GOOD"
  • 2 0
 Sounds absolutely the dream
  • 1 0
 @Bro-LanDog: ACTUALLY, it's what dreams are made of
  • 4 1
 Signed with snapyon. Noice, good thing he’ll be getting those frames for free.
  • 6 5
 Love how Canyon are providing their team riders with some kind of entry level parts like Code Rs, GX drivetrain & Rockshox Select level suspensions.
  • 20 4
 Idk about you but gx feels pretty high end to my budget. Definitely not entry level
  • 9 0
 @Supergirl56: those parts are more than good enough for what he’s doing.
  • 11 0
 Does it matter if he is going to hammer it together with a rock and get sendy lol. Pretty sure X01 breaks just as easy as GX.
  • 11 0
 the dude runs 60psi in his tyres, he absolutely wnt be worried about no Select+ haha
  • 4 9
flag plustiresaintdead FL (Jan 4, 2023 at 17:47) (Below Threshold)
 @Supergirl56: friends don’t let friends ride GX
  • 2 4
 I feel like freeriders don't want the ultimate level suspension because they don't care so much about all the adjustments. Hence why most freeriders use Marzocchi.
  • 7 0
 @densign1: they use marz because fox put all of their freeriders on them.
  • 4 0
 @densign1: Fox for racers, Marz for everyone else. It's not a choice for the freeriders, it's sponsorship.
  • 3 0
 @densign1: they're sponsored
aka getting paid for riding marz

That's why they're using it!
  • 1 0
 @plustiresaintdead: plus tires though hahahaha. You must not have friends
  • 2 6
flag plustiresaintdead FL (Jan 5, 2023 at 6:45) (Below Threshold)
 @pargolf8: only poor people ride narrower than 2.5
  • 3 0
 @plustiresaintdead: 2.5 doesn’t qualify as plus. Never did, never will
  • 1 4
 @pargolf8: It's two inches plus your dick size, so I think it does.
  • 1 1
 @plustiresaintdead: No but yours are letting you ride shitty XT, but let's be honest, you don't have any friends do you..?
  • 1 4
 @deadmeat25: all my homies ride 3.0’s and XTR. Loic Bruni actually won world champs on 27.5x3.0 tires this year but they rushed the bike into the pits before anyone could take a picture.
  • 3 0
 Hope those bikes are ready to be ridden down some staircases in Plymouth.
  • 3 0
 Psh, Pam Silgrim will be e-bike forever.
  • 1 1
 could have shown the Stitched 720, and what brand of brakes he will use, random, title or magura. the guy is active on youtube, he still can and should compete just for brand awareness
  • 2 1
 Why not drop a part with an announcement like this? The pic just doesn't cut it.
  • 2 1
 are Canyon any good? Especially woning it in Canada ( not getting it, I know about fees and etc) but owning one
  • 6 0
 Not really. Mostly known for cracked frames. Lots and lots of cracked frames.
  • 2 0
 Don't buy - the frames crack i personally cracked 2 in 9 months and they tried to weasel out of warrantying the second one until I spoke to a lawyer from citizens advice who sent me a a legally worded draft email. Bear in mind this was my first mountain bike so I wasn't exactly casing huge jumps or anything like that.
  • 9 8
 Wow spoiler alert! I was holding off to watch his video tonight ya jerks!!
  • 1 1
 Same... I called it though!
  • 2 0
 cannot wait to see some doomers and some fabio wibmer collabs
  • 2 0
 How tall is he? The bikes look so tiny next to him...
  • 2 0
 The shifter mod is so good
  • 1 0
 Yes, now we need a best trick on a set of stairs contest between Sam and fabio!
  • 1 1
 This means we might see him in San Diego then because the massive Canyon Building in Carlsbad. Might see him doing wheelies down the 101 spreading stoke. Love it!
  • 2 1
 No YT video of Sam's Shenanigans? common PB!
  • 4 2
 Rlly said BAIBIKE
  • 1 0
 Great to see he'll be doing contests again
  • 1 0
 Wheeeeeeeeeeeeeeeeeel Good
  • 10 9
 32? He looks like 50 yo mudafaka Big Grin
  • 4 2
 Baibike
  • 1 0
 lol nice one
  • 3 1
 Canyon: Oh hai Sam
  • 1 1
 Very serious German brand with not so serious rider. This is going to be awesome.
  • 1 1
 Glad to see Pilgrim on a bike brand worth mentioning. With him and Bottas, they have a pretty good roster!
  • 1 0
 "this is going to be EPIC"
  • 1 0
 Look forward to seeing the new videos. Stoked for you
  • 2 1
 "This Canyon is ACTUALLY the best THING EVER!"

lmao. I love Sam.
  • 2 1
 He has the tooth, why doesn’t he ever wear it???? Love the guy though.
  • 1 1
 Without it, he gets more oxygen!
  • 1 1
 that he continues actively on youtube, and does not become a puppet of the brand.
  • 3 1
 READY FOR A SHREDDY!
  • 1 1
 Good to see him on an actual bike brand! I dont know anyone who has ever owned a Haibike
  • 1 1
 With signing Sam Pilgrim, Canyon will continue their path as leading non-dentist bike brand
  • 1 3
 so i see lots of comments telling canyon bikes suck

do you own a canyon? have you ridden a canyon?

i feel like this hate on the brand is just from reading other haters comments
  • 1 0
 Finally he signed on with a real bike brand
  • 2 1
 Canyon just became EPIC!!!!!
  • 2 1
 THANK GOD SAM IS FINALLY OFF THOSE SHITTY HAIBIKES lol
  • 2 2
 Get ready to see a lot of riders buying Goodyear mtb meats this year too....
  • 1 0
 Hope they pay him well. Smashinly entertaining. Bed frame bike was epic.
  • 1 0
 Haibikes be like: Hai ye bugger
  • 1 0
 @deadmeat25: haha don't get your panties all wadded up
  • 1 0
 Finally some proper bikes for Sam
  • 1 0
 Good on ya!!!
  • 1 0
 Congrats!
  • 3 2
 Baibike
  • 2 1
 Talk about upgrade.
  • 6 6
 they dropped Mark Wallace for this guy?
  • 17 1
 Sam Pilgrim, Fabio Wibmer, Brad Simms and the Segraves probably sell more bikes than every other Canyon sponsored rider combined
  • 2 0
 He's a bit invisible....
  • 3 2
 @jokermtb: fair call I guess. I like how mild mannered he is, but yeah, haven't rushed out to buy a Canyon coz of it. Conversely, I definitely won't be buying one if this dude is on one. sponsored people destroying kit on video has to be the dumbest shit ever. akin to skaters rage-snapping decks. guess I'm a hater?! ah well.
  • 2 3
 But wait, 1 week ago he was telling me that haibike is the best bike brand in the world. So which is it.
  • 1 1
 Can't wait to see what kind of shenanigans he'll be up to on those bikes
  • 1 2
 That’s a great brand for Sam. Good work dude.
  • 1 1
 Nice job Jack !
  • 4 5
 Get after it Pilgs you fucking entertaining cunt!
  • 2 2
 Called it. Nice
  • 1 1
 SOOOoooOOOoooOOoo GOOOHD
  • 2 3
 Yessss Sam! Back on a proper brand again.
  • 2 3
 you meant to say canyon signs with sam pilgram?!
  • 1 1
 Tdy s gnna b pc!
  • 1 2
 Finally
  • 1 2
 T TH SKYYYYYYYYYYYY
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