downtimepodcast

@edhayetc: I've had a different experience with introducing people to the coverage. They seem to love it, especially if you take the time to help them understand it a bit more and tell them about some of the characters. If the new team do what they say they'll do and make the coverage better, bring out more of the characters and the unfolding battle throughout the year and make it a bit more accessible to non-core fans (without dumbing it down for us, which is a tricky balance no doubt) then I think it will bring people in. The reason they don't watch most of the stuff that they pay for is probably because it's not that exciting. As for them not buying bikes, I don't think that's really an issue. I think it's more important that they get excited about the sport and therefore associate with the brands that support it. That makes it attractive to big (read big budgets here) out of industry brands that we've historically struggled to attract en-masse and especially to keep within the sport. That's when we'll see a lot more money pour in, riders getting paid more, etc etc. How long does that take? I don't know. But for race teams to be able to talk to sponsors and give (hopefully) much bigger viewing figures has got to help start that happening. Maybe your rich uncle will be buying a Rolex because Pivot are sponsored by them and he saw Bernard Kerr wearing one on the pre-race broadcast? Who knows!

@handynzl: ha, love it!

@jimmythehat: my understanding from our conversation was that none of the current media being created from the events would be stopped.

@gabriel-mission9: not that I remember

I've put chapters in the YouTube version which will help you quickly get to the bits you're interested to hear about.

@vinay: I've put some pretty handy chapters in the YouTube version. Hopefully that helps you get quickly to bits you're interested in.

@Bike078: ha, I've been trying for a while, I won't give up!

We chat about customer service specifically in the episode.