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durangobikecompany vernonfelton's article
Jun 7, 2016 at 14:02
Jun 7, 2016
Durango Blackjack 29er/27.5+ - Review
@bkm303: The guy had a trip he was going on and had to have the bike. We offered paying for a rental bike for him while on his trip and what they had available didn't meet his needs. So we rushed and I swapped two fixture spacers in the rear end before welding which caused the misalignment...we then rushed the frame to welding and heat treating and then rushed to overnight shipping-we didn't catch the spacer issue until bike came back to us. Alot of people stepped up to the plate to get the rush done for him so he could have it ASAP and it was a royal fail. The worst part was that this was his second bike because FEDEX crushed his box on the first shipment. FEDEX paid the claim in full recognizing they screwed up. We were more sensitive to the fact that we all rushed to do the right thing, we had no issue making him 100% financially right for his frustrations we just needed the bike back. He was most pissed that we wouldn't refund his money before we received the bike back which was a weird request. We're old school, we have alot of people working hard to do the right...we just weren't emotionally prepared for someone to do that so we responded the old fashioned way which was stupid. I would like to invite that guy to come out and shred with us in Durango...bring any bike he wants..anyone who thinks we are A$$holes, come meet us before you say that. Life isn't always politically correct, running a business and risking everything isn't always politically correct...you just keep working at it, trying to get better.
durangobikecompany vernonfelton's article
Jun 7, 2016 at 12:27
Jun 7, 2016
Durango Blackjack 29er/27.5+ - Review
Yeah We didn't handle the "forum" well 2 years ago. The guy threatened if we didn't give all his money back BEFORE returning the bike he would do that. We made it right for him financially within 6 hours of receiving the bike and then he posted the hate anyway. He rubbed us the wrong way when we tried doing everything to make him whole. There are alot of threads saying we are an OK bunch of gear heads...we rushed through his bike to make things right 2+ years ago and it failed but sh*t we tried...haven't had the issue again and there is plenty of love and cetainly no comments about taiwanese welders. We were sorry for the taiwanese comment didn't mean it as a TRUMP supporter but that is funny comparison now we have to admit...there are alot of good guys behind the scenes working their ass off including veterans who welded for that guy with the best intentions for him...we were more defensive of how hard our guy worked than the taiwanese girl. We had his back and we would hope other employers would stick their neck out on the line for their workers and no it was politically correct an emotional response we should have walked away from.
Added 15 photos to Durango-Bike
Jun 6, 2016 at 12:58
Jun 6, 2016
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