Falling Batteries & Risk of Fire Leads to Santa Cruz Recall of 2022 Heckler eMTBs

May 6, 2022 at 1:22
by Ed Spratt  

Santa Cruz has announced a recall of 2022 Heckler 9 eMTBs sold between January 2022 and March 2022 because of falling batteries and battery wear that could lead to fires.

Around 1600 bikes are believed to be affected by Santa Cruz with issues focused on the latch mechanism holding the battery in place malfunctioning. Of the two faults found the first involves the battery being dislodged from the frame and falling to the ground and the second fault comes from the latch spring causing damage to the battery housing which is a fire hazard. Currently, Santa Cruz has received 10 reports of batteries dropping out of frames with two reports of wear on the battery housing. Luckily there have been no reports of fires or injuries coming from these faults.

The recall covers 2022 Santa Cruz Heckler 9 models sold in Gloss Avocado Green or Maritime Gray colors with an interchangeable 720WH battery. Santa Cruz recommends riders stop using their bike immediately and contact an authorized dealer to arrange a free repair to change the latch spring mechanism and add a battery wear plate.

You can read more details about the recall here.

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Member since Mar 16, 2017
2,767 articles

  • 269 4
 This comment section will be a dumpster fire. Let me get a beer and settle in.
  • 149 1
 Bound to be a lot of heckling.
  • 281 1
 @heinous: I always said 10K was a lot of money to burn on an emtb...
  • 39 17
 Was the dumpster fire started by an ebike battery failing?
  • 50 4
 Even dumpster fires aren't as toxic as the PB comments section.

...more like a lithium fire?
  • 18 1
 @bigtim: sherlock holmes' burner account?
  • 7 4
 @bigtim: "and if the dumpster was in a forest and no one is around to hear it, does it make a sound?"
  • 34 27
 Santa Cruz increased prices and quality went to shit. At this point why would anyone buy their garbage?
  • 16 1
 The only dumpster fire will be if you actually throw your Heckler in the dumpster first.
  • 5 0
 @theboypanda: nah. It just starts a forest fire....
  • 5 0
 Faulty ebikes and said batteries are becoming a hot topic of late. Hopefully someone can quench the thirst for this type of story.
  • 26 0
 F78k the bottle cage, how about an extinguisher cage?
  • 8 0
 @enis: Henry said it in one of the podcast. Just carry a bucket of sand with you wherever you go.
  • 8 3
 @abzillah: Agreed! This is what happens when a corporate giant takes over (Pon Holdings).

When SCB was a smaller grass roots company, "Quality Bikes" was their motto and they lived by it.
  • 5 1
 Garbage bikes!
  • 3 0
 How do they fall out?
  • 2 1
 @bigtim: No because everyone knows batteries get recycled not tossed in the dumpster.
  • 1 0
 What’s a dumpster
  • 127 4
 This is worded in first paragraph as a battery problem, when clearly it’s a frame design problem.
  • 18 0
 or battery mount/latch issue!
  • 11 0
 It all comes down the the hooks dear watson
  • 55 1
 no battery no problems. mo' battery...
  • 14 0
 @Hawkesy13: duct tape will fix that!
  • 13 0
 yeah I thought it was a typo and wanted to leave a smarmy comment "Santa Cruz ebike batteries subject to gravity", but it turns out this bike really suffers from falling batteries... huh
  • 40 5
 Yeah, the frame is so ugly it couldn’t live with itself and self combusted.
  • 15 0
 Flame design problem I think...
  • 6 2
 @Riyadh: if you can't duc it fuc it
  • 3 34
flag usedbikestuff (May 6, 2022 at 5:52) (Below Threshold)
 If the battery is a shimano, that’s their design to integrate on sc’s bike. Their tolerance, their problem. Not the frame.
  • 8 1
 @usedbikestuff: SC is here the system integrator
  • 2 1
 HTH a leading company with such reputation can commit this brand/eMTB apocalypse ?
  • 13 0
 @Riyadh: nothing screams quality better on your 10k emtb than duct trape.
  • 2 0
 Yep. Frames that don't have batteries never have this problem.
  • 1 10
flag usedbikestuff (May 6, 2022 at 9:52) (Below Threshold)
 @yeti85: yes but if the shimano battery isn’t to spec, then it is correctly called a battery issue, not a frame issue.
  • 7 0
 @usedbikestuff:..... its a Darfon battery....
  • 183 68
 You know what doesn't catch on fire? My actual bicycle.

These mopeds with pedals may be fun to ride - and they're super fun, according to the people who are paid to ride them - but they're not bicycles. Full stop.

The trail access issues alone that are associated with these pedal-assist mopeds should give us all pause. Why the same industry that is pushing these down our collective throat doesn't see this as a problem is a sign of a near-term view based on profit alone. It will be difficult to sell these machines when there are no trails to ride them on. This doesn't even touch on the environmental and sustainability aspects of the batteries.

But, hey, I'm just an old man yelling at clouds.
  • 43 101
flag FisherFreerider (May 6, 2022 at 6:18) (Below Threshold)
 Bicycle - a vehicle composed of two wheels held in a frame one behind the other, propelled by pedals and steered with handlebars attached to the front wheel. Sounds like they are bikes to me.
  • 52 85
flag HobNob (May 6, 2022 at 6:26) (Below Threshold)
 Ah, ‘Murica, the land of the free. Oh, wait…

I’ll stick to riding my really enjoyable ebike alongside my other bikes. You can pretend it’s not a bicycle if it makes you feel better though?

No trail access issues here, must be (another) weird America thing…
  • 24 14
You forgot “Stay off my lawn!” But yeah, agreed that mopeds are a problem.
  • 29 3
 At this point with shared trails in Washington, it feels like hikers and horseback riders just hate everyone on a bike. I always pull off and wave people through but I still get dirty looks, comments and people acting like I scared the shit out of them even though I stopped 20ft away. I don't really blame them because there are way too many new riders and people out there riding like dickheads. My point here is that I don't think ebikes will make it worse. Snohomish county is already actively working to close any non-green mountain bike trails that exist.
  • 16 28
flag voleman (May 6, 2022 at 6:50) (Below Threshold)
 Just keep yelling. No ones listening.
  • 32 4
 @HobNob: we have this thing called “wilderness” (disappeared from the UK hundreds of years ago). Access to it is often a hot topic regarding bikes or anything with a motor. This isn’t the land of trail centers.
  • 22 19
 No one is "shoving these down your throats." People want to ride them so they sell them. If no one bought them, they would not make them. Bike stores can't even keep them in stock. Plenty of trails near me that have no problems with ebikes. And do you feel the same about electric cars and their environmental issues?
  • 22 2
 @stumphumper92: Um, sir, mechanical bikes are better for the environment than ebikes.
  • 34 2
 @stumphumper92: You can strap on a fake weiner and tell me it's your dick, but it's still a fake weiner.
  • 11 3
 @FisherFreerider: "propelled by pedals" brings a lot to that definition that you may be missing.
  • 12 8
 @HobNob: It does make me feel better, because these aren't bicycles, and being technically correct is the best kind of correct.

These are probably a ton of fun. But so are go-karts and surfboards and many other things which aren't bicycles.
  • 6 1
 @voleman: You did.
  • 1 0
 @WestwardHo: That's f*cked up, I'm up in Whatcom - any articles or resources on what's going down in Snohomish? Because up here, it's the opposite with more trails being opened up and constructed.
  • 3 5
 @aaronjb: there by confirming ebikes are bicycles
  • 2 0
 @abotan: Not sure if there are any articles but I think you can look up the new trail plans on the county's website. I found out about it through an email list since I live in Thurston now. Lord Hill is the only close-in place to ride in the county and they're planning to decommission all blue/black trails because of hiker/equestrian stakeholders.

Evergreen is looking to purchase some land and build trails in the next couple years but that will leave people without anywhere good to ride for at least 2 years probably more.
  • 5 0
 @HobNob: oh lord. With all the legitimate things there are to hack on this country for...your entire country would fit in Oregon with room to spare. The sheer volume and variety of trails in Murcia makes access concerns non existant in my experience.
  • 3 0
 @WestwardHo: when I "pull off and wave" I get dirty looks too, feel for ya bro.
  • 1 0
 @stumphumper92: hear ya re the battery issue. Lots of trails I'm area as well. But as to e-cars, nope love em. Once the energy density problems of batteries are figured out, no reason for ICE.
  • 2 0
 @HobNob: wow we have a bitter redcoat hey?
  • 90 12
 One more reason why you don’t need battery on your bike, you can lose it on a trail….. remove it before you lose it, and use all that space for snacks, innertubes, water, pizza, tent, table and all the things you need for backpacing…:-)
  • 49 0
 I wouldn't want to lose my pizza on a bikepacking trip either
  • 17 0
 Think of the weight savings! Think of the baguette space! This is the future. Get this shit patented buddy.
  • 4 0
 Wow that's actually an amazing idea. All that free storage!!
  • 10 1
 Is "backpacing" a word for walking backwards? Wink
  • 13 0
 Pizza is stored energy, so just like a battery. Not so good once it’s recharged though…
  • 1 2
I don’t know, what do you think?
  • 5 1
 And you can grind your coffee with the engine left...
  • 4 0
 @BenPea: Baguette space! That's the Frenchist thing I've ever heard. J'arrête toujours pour faire un sandwich. Jambon, fromage, des cornichons. Un coup de vin dans le Camelbak. Fantastique!
  • 3 0
 I think you just stumbled upon future bike packing frame design. Huge down tube, tube bags to insert.
  • 61 5
 It's the soul of the Heckler saying "I'm not a f*cking ebike!"
  • 35 3
 Not sure what all the fuss is about. I mean, haven’t we all had out bike spontaneously light on fire at some point?

This just happened to a friend of mine riding a Kona Honzo the other day. Bike just caught fire. What are you going to do? This is why bikes come with a water bottle cage. Need to have some water to put out the fires.

Problem solved. You’re welcome SC
  • 4 7
 No fires from this recall.
  • 48 12
 God hates ebikes.
  • 6 6
 Judge not lest ye be judged
  • 18 9
 this ebiker doesn't care much for god either
  • 10 3
 @ibis88 don't validate ebikes like that.
  • 12 10
 @ibis88 I take ebikes as additional proof there is no God.
  • 1 0
 @krka73: you needed proof? How about proof there is one.
  • 30 0
 I wonder how it feels suddenly losing all that power as well as all that weight at once
  • 54 2
 im going with ....like riding a normal bike
  • 4 1
 Rocco Siffredi used to say the same thing.
  • 6 1
 @Compositepro: Nah, when I first jumped back on my own bike after a few days of riding a rental ebike, it felt like pedalling in jelly despite a 10kg difference. Wild how much and how quickly legs get used to the assistance. I genuinely thought my brakes were stuck at first. I bet the feeling would be similar or worse if you lost assist suddenly.
  • 2 1
 ever thrown up after downing a pitcher of beer? ...kinda like that...
  • 16 1
 “When ebikes lose their batteries, they just become bicycles. It’s not broken, just an ebike temporarily a bicycle.” - Mitch Hedberg
  • 4 1
 It happened to a friend of mine, the front of battery fell out at speed while the bottom was still attached and it catapulted him over the bars.
  • 3 0
 @gregs22: Sorry for the convenience
  • 1 0
 @tullie: See, you'd never have that experience on an "analog" bike.
  • 2 1
 @aaronjb: analog is still electric
  • 1 0
 @danstonQ: I f*cking hate that guy
  • 33 8
 E-bikes... burn baby burn!
  • 11 0
 The roof, the roof,…
  • 18 0
 Arguments for or against eMTBs aside, man is that ever an ugly monstrosity. And the base price is $11399, with price topping at $18599. This is a terrible deal, even in the world of ebikes.
  • 21 1
 No battery on my bike BUT my legs do burn after a good ride. tup
  • 19 3
 Santa Cruces with falling batteries and fire of risk today. YTs with failing shocks yesterday. Hardtail bike owners are finally getting vindication!!!!
  • 26 2
 Hardtail riders' ankles failing everyday.
  • 3 0
 @L0rdTom: oh man, I know....
And lower back pain is even worse!
  • 19 2
 Imagine buying a 10k Bike which burns down your house...
  • 12 0
 Happened in my hometown Opatija just a couple of months ago.

Bad thing was that in the garage together with that burning e-bike were Tesla, Ferrari and Bentley

  • 41 0
 @pakleni: no fund raising for this dude then?
  • 1 0
  • 1 0
 @metareal: He didn't care at all about the cars. However he did panicked a lot because the house was left without electricity while he was running a bunch of badass servers on the other side of the house
  • 1 0
 Exactly, you can save 9k and buy a cheap ebike which may or may not burn down your house.
  • 1 0
 @pakleni: boo-hoo
  • 1 0
 @metareal: his high-frequency trading, digital money-laundering, and bitcoin mining operations are already back up. The Adriatic serves his servers
  • 16 1
 Craziest thing, my old 2008 Heckler is still gtg...never did catch fire, not even once...still gets ridden time to time
  • 19 10
 As the world transitions to EV's, we haven't even begun to see the side affects yet. Just like it only being a matter of time before the fist EV car pileup on a freeway results in a battery fueled raging inferno, or a parking garage burns for weeks. Its only a matter of time before an ebike starts a forest fire. Faulty latch or otherwise, the result will be the same.
  • 15 9
 Then there's the waste.
Then there's the increase demand for energy.
Then there's the lack of energy plants being built. (Nuclear/hydro/gas fired).
Then there's the new mining required.
Doing it for the green...$ that is.
Green new deal lol
  • 25 12
No waste at all with making a gas tank? Pipelines? Refineries? Tankers? Semis? That shit just magically manifests without a single bit of created waste?

Difference is, once the battery is out of the ground, it stays the f*ck out of the ground, you don't set it on fire (unless it's an E-bike, then burn that f*cker), and then you don't pump more out of the ground and set it on fire.

Lots of room to improve with recycling these materials, but I think we can handle it.

We've built energy infrastructure before. We can do it again. You see how you are typing stupid bullshit on the internet now? We built that. We built the power supplying it. Don't be a defeatist moron.

I've got an EV in the garage, solar panels on the roof, and I pretty much throw a few quarters at the big energy companies a month to cover what my panels don't cover. Pretty big "F-U" to the man if you ask me.

When the world ends, I'll be driving my EV around, get home to charge it with the sun, and be watching everyone murder each other at gas stations.

But hey, keep spouting billion dollar oil company propaganda like a good boy.
  • 10 0
 @y0bailey: I'm a 15+ year vet in the PV industry. What you have and are doing is great. However current technology is not the end all solution but a stop gap. Modern solar panels have an expected service life of 25-30years. We're nearing the first big spike in module waste as early systems start aging out, with almost no infrastructure in place currently to handle it. Most will go to the land fill. Some states have started rolling out Stewardship programs to force the manufacturers to provide a recycling plan moving forward. Instead of doing so, many module manufacturers just pull out of those states and focus on others without such regulations. Shareholder still matter most unfortunately. We are also extremely far behind in infrastructure to support the rate of even residential grid-tie PV systems like yours. Let alone support the coming demand of charging everyone's EVs. Some populated areas have already reached max PV saturation on their grids and are restricting new installs. So your situation is not yet accessible to everyone.

There are a lot of issues around renewables and EV's that still need to be solved. We cant kid ourselves and pretend we're already where we need to be. This "FU I got mine" attitude is what got us to where we are as a planet.

P.S. Your PV system relies on the grid voltage to function. When the world ends, you are in the dark like everyone else. At best you go dark a few years later when your batteries cycle out.
  • 3 1
 @cthorpe: agreed on the stop gap... But progress requires at least taking baby steps forward, not kicking and screaming until it's too late or give up the first second something gets hard.

Solution to a lot of the grid problems ARE EVs. Mobile energy storage dumping back into the grid during high demand, pulling during demand. We aren't far away from an EV or two in the garage/driveway, punching " I need 40 miles tomorrow, power the house with the rest", and off we go.

As for the grid tie issue... Way ahead of you there Smile
  • 1 0
 @y0bailey: the refineries and power plants are not going away.
Natural gas is abundant and burns clean. Maybe some box or nh3 slip.
Very little pm(particulate).
I like EVs.
We will def need more power plants though. Especially once crypto is regulated and becomes commonplace.
Whether its cobalt/lithium/solid state...salt lakes mined...itll be interesting to see. Hard to recycle so far. I wonder where the break even point (environmental impact) would be if all fuel cars were replaced by ev in the US...30 years?
I'd love for an EV van..but that's mainly bc um an idiot and live in Ca where gas is overly expensive vs 1 or 2 states nearby.
  • 2 0
 Don’t act like an ICE vehicle has never caught fire before.
  • 9 0
 How badly must something be designed in order to puncture the pack? The top priority for our (UAV and robotics company) design is to ensure our packs can’t be penetrated by even the most ham fisted operations, and NEVER as a result of wear by any of the supporting mechanisms. This is literally an organisation’s worst nightmare.
  • 9 0
 Ride reviews of the 2022 Heckler eMTB stated "The new 2022 Heckler eMTB is fire!"

Weeks later the manufacturer recalls the Heckler eMTB because "it could catch on fire"

This is becoming a HOT TOPIC!

I'll see myself out...
  • 10 0
 Had a simillar problem, with my Bosch vacum cleaner. But had it solved, althought it wasn't ob warranty.
  • 10 1
 They should get rid of latch mechanisms for batteries all together and fix batteries with two bolts to frame like YT done it to Decoy. Zero rattling, safe and secure.
  • 10 1
 always wondered what would happen, if you take a tumble and the battery gets a hit... probably not pretty...
  • 6 2
 Never mind those cute little displays they like to place on the bars ready to get smashed. I'm sure they are cheap, quick and easy to replace...
  • 10 1
 Never buy an ebike from engineers who didn’t want to build it.
  • 4 1
 They work closely with the kook that chooses the colors.
  • 8 3
 I am one of the two folks that reported battery damage on my Hecker 9, sadly. Seems like they are doing the right thing at least - along with my LBS. It does feel like this bike was a bit rushed. Given the hoops SC probably had to go through to produce anything at all in our current world, it's a great riding bike (regardless of the ebike hate above). I will say the bike is stupidly expensive and has gone up $600 more since I bought it in Feb! Gotta love the SC tax, although no one forced me to buy it. I plan to ride the shit out of it and sell it in 2 - 3 years for what I paid for it as I have done with my past ebikes.
  • 3 0
 @markvw3 is it a Shimano latch issue or is it a SC frame design issue? We’ve seen a high number of Shimano latch failures over the past 8months (on other brands) so am curious if this specific to SC or Shimano?
  • 1 0
 @broscience: not sure I can answer that. I do know it’s a “Shimano approved” battery from a 3rd party. My guess is SC wanted a larger battery and had to go outside to get it and Shimano ended up ok’ing it. It’s the new measuring stick: how big is your battery? I think you can get a 900wh batter for some other bike brands. The locking mechanism is not good tho …
  • 8 0
 Track 1, Master of Puppets. GO
  • 1 1
 Track 2, Angel Of Death. also GO
  • 9 0
 Fire in the hole!
  • 7 3
 I don't have an issue with E bikes but I do have an issue with heavy shit falling from my bike and a bike burning my house down. So, that's 2 issues. My friends Merida battery fell out and catapulted him from his bike , not ideal.
  • 6 0
 Probably downvote to oblivion but curious what a riders liability would be if your bike caught fire and started a major forest fire
  • 3 0
 I imagine if you could prove your bike was an unmodified Class 1 ebike, then any liability would be on the mfger.
  • 10 2
 Everyone shitting on ebikes uses Strava... Someone needed to say it.
  • 5 1
 In this case, I am without sin so I will cast the first stone. Fck ebikes and fck Strava.
  • 9 3
 Reason #420629 I don't own an EMTB - my mtb doesn't pose a risk of burning my house down or starting the forest on fire.
  • 7 4
 Looking forward to hearing the other 420628 reasons. I’ll wait.
  • 9 1
 @Mike-Jay: sorry, that was a typo. I really only have 42068 reasons left. Didn't mean to disappoint
  • 5 1
 where are the batteries 'falling' from? i assume they are just dropping out the bottom of the frame and the ebikers get a momentary glimpse of what its like to actually pedal a bike.
  • 3 0
 10 years later "old man yelling at clouds" realizes he doesn't have the stamina to do what he loves, arthritis is to bad in his knees to pedal a normal bike ... gets an ebike and realizes he should have tried it (or at least considered how it opens the sport up to others that have health or age complications ... or just don't want to get tired out riding up hills
[I mean, shuttling and lifts are worse than ebikes, right ... RIGHT?] before casting judgement. Just saying.
  • 1 0
 @FisherFreerider: that’s it dude!
But ignorance is unfortunately a blessing these days in the United States
  • 9 3
 Maybe the bikes are saying something, they just want to be normal.
  • 7 5
 Surely having a battery mounted to the bottom of the downtube on a bike advertised to jump and smash trails with is a bad idea? The inertia that battery must have on an impact can't be good for the clips or the carbon its mounted to?

Sticking it in the top of the downtube so it's sat IN the tube seems to make much more sense to me.

Good old Santa Cruz. Giving us bikes that cost the same as a car AND making them a fire hazard so we get the full experience? Genius.
  • 5 1
 Never had an issue with a 2020 Heckler and it got bashed and jumped plenty. Likely the result of a subpar part that was bolted into the frame. Just car parts, suppliers skimp or have a bad run, it gets resolved, and it's good to go.
  • 2 1
 @raytheotter If you think a battery's inertia when landing a jump is 'bad for the carbon it's mounted to', then you're going to really hate what happens to a carbon frame at the BB, headtube, shock mount and linkage pivots when landing a jump...
  • 2 0
 @DBone95: I’m not a fan of carbon for a lot of reasons tbf. And a big heavy weight in the middle of an open tube isn’t good for any material.
  • 5 0
 It's a bad day to go to the dentist office. They'll be upselling a lot more crowns and root canals than usual today.
  • 5 0
 The batteries aren't falling off. The Heckler is just getting back to its roots.
  • 1 1
 They’re identifying as analog bikes.
  • 3 1
 Poor SC... Looks like either a design issue or a manufacturing issue.

If it's a manufacturing issue then it's great that customers are paying premium prices for budget (poor quality control) parts, manufacturing control, quality processes etc.
If it's a design issue then it's great that customers are paying premium prices for poor design, testing, characterization and design verification.

Recalls suck when you would in R&D or supply chain as a development engineer.
  • 5 0
 E-bikes really bring the sizzle to the trail..
  • 5 0
 Silver tape ought to fix it. If it fails, zip-ties never fail.
  • 4 0
 Not much you can’t fix with silver tape or cable ties.
  • 2 0
 And if it catches fire you can put it out with some WD40...
  • 2 0
 Plain and simple duct tape, and a few passes (4 or 5, just in case!), finishing it up, with 2 passes of speedtape (just because we're talking ebikes, a bike that is motorized and faster than any bike...uphill at least!)
  • 5 1
 1600 e-bikes sold in 3 months? At ~$10,000 each that's a lot of money flowing into the coffers.
  • 8 3
 Recall?! Can't buyers just get them to the nearest motorcycle mechanic?
  • 4 0
 What about that Specialized bottle cage battery that fell out on the huck to flat when the cranks failed?
  • 2 1
 Just buy two used $5000 bikes or one $6000 bike plus upgrades (and beer/pizza ) and let yer legs do the burning
If you already have an eeb
You could replace the water bottle holder w/a fire extinguisher
Or throw it in the dumpster and invite all your friends over for a colorful bon fire (w/beer and pizza) Smile
  • 1 0
 In all seriousness lithium batteries are all susceptible to these sorts of issues. Chevy had to recall all of some batteries for the Volt. These weren’t cheap knock off batteries either, and were made by LG. I’m sure we will see more of this as time goes on as more people by E commuter bikes with batteries made by less reputable manufacturers.
  • 3 0
 Thre fact that SC mans up for this tells a LOT. I had my Canyon Bike throw the battery of the frame BAD and they didnt even want to recognize SHIT. 0 , nothing, NILCH
  • 2 0
 As a former smoke eater...NO battery charger should be left unattended...best if you can have it plugged in away from any combustibles and set a timer for full charge..just sayingSmile
  • 2 1
 Remember with Ros Rosskop said he'd NEVER make E-bikes, then sold out completely to PON holdings, now i bet he is shaking his fingers at the PON brass, not that they'll care it's pennies for them to clean up a mess like this
  • 2 0
 Spent up all your money
Now its not so funny
Your batteries not here to stay
Should’ve bought a Session
Your latch is now in question
Cannot keep its battery
Ba ter ry
Ba ter ry
  • 4 1
 ill wait for the signs going up that say no barbecues risk of fire .....oh and no ebikes either
  • 5 1
 Ahahahaha imagine paying 15k for an E-Bike and this is what you get
  • 5 3
 haha yeah. Remember the SC CEO said years ago they would never produce ebikes. This is why. Batteries suck and are a major liability. Warranties are very important on ebikes so buy local and never buy an ebike used - no warranty.
  • 3 2
 The occupants of this hotel room were charging batteries from the city hire ebikes. One of them is still in critical condition two weeks later, after inhaling the smoke from the burning batteries.
  • 4 1
 Would be kinda awesome to have one catch fire mid air. Provided that it’s being recorded tho
  • 3 3
 Ebikes catching on fire is the best thing I've heard in a while ... frakking hilarious! Now if all of them would follow suit.

My "real" bikes have never caught on fire as I was riding them ...not even once in all these years lol
  • 3 0
 Be prepare to received phone calls like: "We've been trying to reach you about your Ebike extended warranty"
  • 4 0
 Dentists buy Yeti, Firefighters buy Santa Cruz.
  • 9 7
 I wonder if it was it worth the extra 90wh for this huge recall? Should have stuck with the shimano 630s I suppose.
  • 10 1
 Doesn't seem to be a battery issue, it's a frame/latch issue.
  • 4 5
 @redrook: which is custom because they didn't use the Shimano system so it is kind of a battery issue.
  • 5 1
 @Riggbeck: No it isn't for the reason you just said. Nothing wrong with the battery. It's to do with SC's method of attaching the battery.
  • 7 2
 @Riggbeck: Are you an idiot? If you don't attach a battery properly, and don't use the battery manufacturer's attachment system, how is it anything to do with the battery? It's entirely to do with SC.
  • 4 1
 @Riggbeck: Which is custom so therefore it's the customizer's fault (i.e. Santa Cruz), not Shimano's.
  • 4 0
 Just a subpar latch. Maybe the supplier of the latch used shitty pot metal or a bad spring? Bad p[artd runs happen when companies cut corners. If SC can replace it and solve it, who cares.
  • 3 1
 @Greeta25: it's not a shimano battery. That is the point @grizor was making. It has nothing to do with Shimano.

Maybe the faulty latch was supplied by the battery maker or 100% made by SC. I can't answer that.
  • 1 1
 @Riggbeck: Exactly, you can't. And from the article above what we do know is that the problem lies with the way the battery attaches. So it's not "kind of a battery issue".
  • 3 1
 So they only produced 1600 of that model? No wonder bike companies are low on inventory
  • 1 0
 After the which:
A) reach lenght/HA/ST
B) wheel size...
C) core insert

The new world will debate which method to fix batterie problems!
  • 2 0
 This is not applicable to any scottish santacruz heckler owners due to constant supply of rain falling on the batteries
  • 4 1
 Time to ride real bikes again
  • 3 0
 It's not a bug, it's a feature
  • 3 0
 Since when have bikes had batteries?
  • 2 0
 Damn, their stuff is this overpriced and it's still has basic problems like this? #prestigepricing
  • 1 0
 See also: Veblen goods (stuff that sells more when the price is raised because people are idiots).
  • 2 0
 Sounds like a perfect application for a Voile strap while everyone waits for the inevitably delayed revised latch mechanism.
  • 2 0
 When is the last time my acoustic bike spontaneously caught on fire? Yeah, never…
  • 1 1
 Who rides e-bikes, what's are the stats? Age? Fitness level? Health? That would be interesting to see!
I am pedaling my enduro 29 earning my pint in UK. Sometimes using gondolas, uplifts in bikeparks. I love being super fit!
  • 3 0
 Kona should relaunch the Explosif as an e bike
  • 2 0
 I like to laugh and smile .... Ebikes help with that.. and so does my beer after a big Ebike ride. Ebikes are cool...
  • 1 0
 I love mine paradox kinetic motor super lightweight and very powerful and when I'm tired of it, it just takes me 3 minutes to take it off and roll
  • 2 0
 Been off my bike for 2 years sick and decided to check pink bike… happy to see the ebike wars still rage!
  • 3 0
 Har Har
  • 3 1
 I just want to know what a "batter wear plate" is?
  • 1 0
 A skillet. It wears the pancake batter while it cooks.
  • 3 1
 Luca Shaw knew the whole time
  • 3 0
 What the heckler!?
  • 3 1
 The Heckler dislikes ebikes that much, it's throwing its own battery out.
  • 1 2
 I think maaaaybe they need to work on battery's air venting? Seems to me heat is the enemy here. Engineers, obviously have thought of this...maybe not enough tho? Kinda seems obvious.
  • 2 0
 Part of the problem is the batteries falling ouy of the bike, that provides pretty good air venting.
  • 1 0
 Looks like it’s specifically a Darfon issue. Other bikes like the Scor 4060 Z share the same design and battery.
  • 2 0
 Those 1600 bikes might have been sold in a fire sale.
  • 2 1
 Ebikes are the electric scooters of mountain biking so when you Get that kom remember it was on a jazzy
  • 2 0
 Guess outsourcing battery production to MAGICSHINE was a bad idea.
  • 2 0
 What did you expect for $14k?
  • 1 3
 More moving parts = more variables for problems. time to bring back 26er and don't change things that has never been broken. as you can see they're more problems as they keep introducing us "newest and greatest stuff". unfortunately new is not the greatest. the designs and materials are key recipe for us consumers to keep things as long as we can. but the bike industry doesn't allow that. so, we need to stand and unite together, so they stop making these bikes crappier and crappier til the point we can't even keep a bike for a season without it breaking down.. or we forever fall into this endless loop where they're just making money off of us. Why do you think they're 26er bikes still kicking around. that's cause they never thought about the decline in bike sales and now they're getting greedy. newer standards = more incompatibility. lighter bikes = weaker designs
  • 2 0
 Why was this article taken off the front page?
  • 1 0
 Wonder if those over priced inner tube Velcro straps would do the trick?
  • 1 0
 free repair = gaffer tape around the frame.
  • 4 3
 I am amazed 1600 people bought these bikes.
  • 1 0
 I bet this is a popular bike in Calgary.
  • 1 0
 Looks like the Heckler just got "Jimmy Carr'd"
  • 3 2
 Battery burns are horrible. Another reason not to ride an eMTB.
  • 2 0
  • 2 1
 Another 16,000 lbs of batteries going in the landfill. Nice!
  • 1 0
 Falling Batteries vs Failing Batteries - I see what you did there.
  • 1 0
 Dude! Your bike is so....FIRE !!!
  • 1 0
 Huck to exploding battery in slo-mo
  • 1 1
 The batteries fallout sometimes only on Friday
  • 1 0
  • 3 2
 Dopeheads on mopeds...
  • 2 2
 ebike bad
  • 7 9
 I slow down on purpose when e bikes are being me on the climbs
  • 14 12
 You probably get mad when a sports car wants to pass you on a hill while you chill in the fast lane in your pickup truck. Grow up buddy.
  • 7 8
 No I don't actually, my car has an engine too. The left lane is for passing only. And in case you were wondering the p bikers never ask to pass because they feel shame
  • 9 4
 We appreciate it. Give us time to have beer on the way up. Climbing over roots is easier with one hand anyway.
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