ethirteen-components

We're a small group of riders dedicated to designing, manufacturing and testing the best MTB chain retention, drivetrain protection, wheels, pedals, and cranksets in the world.

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Added 1 video
Sep 25, 2020 at 14:59
Sep 25, 2020
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Sep 9, 2020 at 19:48
Sep 9, 2020
Aug 29, 2020 at 13:55
Aug 29, 2020
ethirteen-components dan-roberts's article
Jul 7, 2020 at 16:56
Jul 7, 2020
First Look: DT Swiss' New 1501 & 1700 Spline Wheelsets
@Niseach1: Our carbon rim warranty policy is outlined here: https://support.ethirteen.com/hc/en-us/articles/360000645352 As long as you are the original owner, it is covered. Ill send you a DM to see what is going on.
ethirteen-components mikelevy's article
Apr 23, 2020 at 19:20
Apr 23, 2020
First Look: Taking e*thirteen's New Vario Dropper Post Apart
Sorry to hear about your experience with the post - that certainly is frustrating. Can you drop us a message at support@ethirteen.com and we can work with you to make things right.
ethirteen-components mikelevy's article
Apr 23, 2020 at 19:12
Apr 23, 2020
First Look: Taking e*thirteen's New Vario Dropper Post Apart
@Carruthers: Sorry to hear that has been your experience - we never like to hear of situations like that. Im going to fire you a DM right now and we can get a better understanding of what happened.
ethirteen-components mikelevy's article
Apr 23, 2020 at 19:09
Apr 23, 2020
First Look: Taking e*thirteen's New Vario Dropper Post Apart
@i-kerr: We have an updated head design for the original post that should address the side to side movement developing. Drop us a line at support@ethirteen.com and let us know you need the updated bushingless head. Cheers!
ethirteen-components dan-roberts's article
Dec 10, 2019 at 12:14
Dec 10, 2019
e*thirteen Announces New Lightweight XCX Race Wheels
@vtracer: Drop us a line and we will replace your upper slider at no charge with the updated version which addressed that issue. Support@bythehive.com with your shipping address and we will get one in the mail to you right away. Cheers!
ethirteen-components dan-roberts's article
Dec 10, 2019 at 10:01
Dec 10, 2019
e*thirteen Announces New Lightweight XCX Race Wheels
@chriskneeland: We've DM'ed you a couple times now. Please reach back out to us either via DM, to support@bythehive.com or best would be to me personally at chris.costello@bythehive.com Thanks
ethirteen-components dan-roberts's article
Dec 10, 2019 at 9:47
Dec 10, 2019
e*thirteen Announces New Lightweight XCX Race Wheels
@chriskneeland: Hey Chris, Sorry that was the experience with our products. That certainly is not the norm. We have reached out to you in the past via DM to try to address the issues but never heard back. I just sent you another DM to try to make this right. We would appreciate the opportunity to straighten things out. You also can drop me a line directly at chris.costello@bythehive.com. Thanks in advance and sorry again about the experience you had.
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