Jack Moir Confirms Departure from Intense Factory Racing

Dec 20, 2019 at 2:50
by James Smurthwaite  
10th place for this dust specialist should help cut that plate number down to size. Jack Moir is back folks...

After an offseason of rumour and speculation, Jack Moir has confirmed he will no longer be racing with the Intense Factory Racing team.

Jack joined the team five years ago at its inception and, despite his well-documented collar bone injury struggles, earned the team's first-ever podium finish at Fort William in 2017 and has been a consistent top 10 World Cup racer.

500 [Failed to load instagram embed] https://www.instagram.com/p/B6Sb90nFpAy/?maxwidth=1000&hidecaption=1
Jack remained on the team when Aaron Gwin and Neko Mulally replaced Dean Lucas and Charlie Harrison at the start of this season but has now confirmed he will be moving on to a new venture for 2020 and beyond.

bigquotesSad times saying goodbye to the Intense Cycles family. After an insane 5 years. Thanks for everything Jenn Gabrielli and Jeff Steber.Jack Moir

There's no official confirmation on where Jack is headed to next. We'll update you with more information as we get it.


  • 121 10
 Even Jack Moir can’t get good customer service out of Intense.
  • 8 9
 Damn really? Would love to know what happened for you to say this
  • 8 17
flag newbermuda (Dec 20, 2019 at 5:59) (Below Threshold)
 @freeridejerk888: well...he’s leaving. pretty solid indication
  • 3 4
 @sosburn: leaving or didn't get offered a new contract? Your comment assumes he was given a choice. Granted he likely would not have stayed anyway (agree he probably needed a fresh start elsewhere) but we don't know the details.
  • 41 0
 Wynn TV: Are you leaving Intense Factory Racing?
Jack Moir: Yeeeeah!
  • 8 4
 Ive had great customer service form them. Not sure when you had issues - I bought my bike around June - was backordered - but they kept in touch with me pretty often letting me know what's up and even helping me out on pricing because of the wait. Had an issue and they replaced the part immediately and even offered an upgraded part as replacement. Maybe they have upped their game in the last year?
  • 14 1
 @Meettaco: Intense must prefer meat tacos over trail tacos I guess.
  • 2 0
 @trailtaco: I am a fan of both.....LOL
  • 19 1
 @Meettaco: +1; since the ownership change/re-org I’ve had amazing customer service from Intense.

Amazing how long grudges are held in the bike industry. E.g. Crank Bros is really solid these days, but first comment on any CB review will be “I had a set of Eggbeaters fail in 2005, CB IS AWFUL!”
  • 14 0
 I've contacted Intense a few times over the years for parts i needed, communication and turn around were pretty great from a manufacturer actually. I work at a manufacturing company(non-bike industry) and i know how much our customer service and technical support struggle to stay on top of things. In this amazon prime world, i feel like people have become accustomed to expecting things yesterday, lol.
  • 9 0
 I was on their website looking at bikes and a chat window popped up asking me if I had any questions. After 10 mins or so in the chat window and even after I'd told them I was going to just buy a Primer form a private party for the better deal, I was given their direct line (if not actually cell #) for any other questions. Turned out it was one of the top. .and I do mean one of the top. . .people in the company.

Pretty good customer service in my book.
  • 5 0
I have become accustom to expect things to arrive at my house two days before I think about ordering them...reasonable.
  • 6 0
I am still mad that Conejo didn't send me that shock bolt in 1994 and they went bankrupt in 1998. Why if they make a come back...I will trash them online for their poor service 26 years ago. #neverconejo LOL
  • 1 0

The interview that contained the cannot-unhear line: "3 in the pink, 1 in the stink"
  • 9 4
 I had to contact Intense to get a new rear triangle for a customer, non-warranty, bought used, damaged in a crash. In no way was this a warranty issue.

After four days of fighting some idiot from Intense over the phone about NEEDING a proof of purchase (hint, he bought it used, guess what he didn't have) we escalated the issue and were told that they didn't have the rear ends anyway, weren't bringing any more in, and would not be able to help on the issue. How about start with that rather than fighting someone for no reason? Customer went to another brand for obvious reasons.

Intense customer care sucks. That was a recent one, and I've had to work with them before to an always frustrating end.
  • 14 1
 @sherbet: Yup They sell me a M9 limited Flo Orange. Was not straight. Had to bend the shock to bolt it into place. Called up Intense, they said bring it on down. I brought it over there and they examined it and told me it is within their tolerance. After telling Chad that this was very disappointing... that I have to risk premature damage to my shock to run this frame. Could not even bolt an air shock in because air shocks do not bend. I could manage to bend the coil shock just enough to bolt into place. He said " Yeah, I would be disappointed too.." "but the frame is within our tolerance". "These are handmade bikes". WELL Chad.. I've had bikes from Taiwan that are laser straight. So they just have half-ass builders or they really just do not care. Why do I get a bent one from Intense? Chad says because they are handmade so they are not perfect. What a great excuse. A great excuse you want to hear when buying a top dollar hand made frame....
  • 3 1
 @jeremiahwas: The reason you got someone at the top is because they fired everyone at the bottom to try and keep the doors open lol
  • 4 0
 @scottyrides5: what a lame excuse, it's not like frames from Taiwan are not handmade....
  • 17 0
 Wasn’t Shaun Palmer going to be super active with the race team? What happened with that?
  • 21 5
  • 10 3
 You can buy Shaun's bike to help support his addiction... www.pinkbike.com/buysell/2246730
  • 5 9
flag Beez177 (Dec 20, 2019 at 6:05) (Below Threshold)
 @trainboy17: pretty shitty to say.
  • 16 1
 His drinking team has a biking problem
  • 12 2
 @Beez177: Why? Palmer's whole schtick was that he was this whiskey drinking cigar smoking bad boy. I don't think it's shitty at all to point out that it probably caught up to him at this point.
  • 6 3
 @Rucker10: give it another 5-10 years or so and we'll see another video from some team like YT dragging him out of his mobile home somewhere in the desert.
  • 5 6
 @novajustin: Dude has big house in Tahoe, so yeah I doubt it. Relishing in other people's problems make you a dbag. @Rucker10, yeah in his twenties sure.
  • 5 0
 @Beez177: obviously still a hardcore palmer fan.
  • 3 5
 @novajustin: I suppose if you had fame and fortune at a young age, you would have done everything perfectly right? Lets talk about stupid things you did 20 years ago...

Pretty sure he's been sober/ clean for a long time now.
  • 7 4
 How about y'all stop talking shit and post some proof of anything? Has he admitted to having an addiction problem? Has he been in the news for anything related to that?

I get him being a person in the cycling industry worth talking about, but dragging his name through the mud for nothing? Have some shame.
  • 3 3
 @sherbet: seriously? how about you do some homework and watch his documentary and then come back here and edit your comment.


from wikipedia: Palmer has suffered from admitted problems with both alcohol and drug addiction.
  • 3 1
 @novajustin: Literally everyone is aware he suffered from issues in the past. I'm asking if he still is, and giving me an article from 7 years ago doesn't really sway anything one way or another.
  • 4 0
 Considering Gwinn has openly said in past interviews him and Palmer never really hit it off at Specialized, I'd be surprised if that came to fruition.
  • 1 4
 @sherbet: work on your sentence forming.
  • 2 0
 @novajustin: Great follow up man. I'm glad you were able to stick to your guns and prove this is something relevant in his life.

Oh, wait, stop talking shit.
  • 2 0
 @novajustin: This deserved a lot of upvotes. Sorry for your loss.
  • 1 1
 @sherbet: sorry, i was getting bored of proving a known point to you.
  • 2 0
 @novajustin: back under the bridge for you
  • 1 1
 @giantwhip: too much maple syrup jammed up your commenting, took over a year for you to comment.
  • 16 0
 Silly season is definitely in full swing today!
  • 14 0
 The last news news day before contracts end on January 1st, expect an avalanche of them today!
  • 3 3
  • 17 1
 Moir or less saw this coming.
  • 15 1
 Such a legend! I'm sure he'll secure a spot on a good team. Maybe Scott with Dean again?
  • 11 0
 First talked to Jack a few years ago at MSA, then again the following year when he gave my son his signed race gloves. My boy was made up and the two of them stayed in touch. Connected again this year at Snowshoe where he had a signed jersey for the kid,... he was pretty much speechless. I bought two bikes from Intense off the back of this (great customer service btw) and obviously sad to see him leave the team. Jack is an awesome guy, great with his fans, especially the younger ones. I wish him huge success wherever he’s heading in 2020.
  • 16 2
 No 'thank-you' to Aaron Gwinn? mmmmh....
  • 6 1
 don't read into it too much haha.
  • 26 3
 Didn't you watch their video where Moir has to setup tent while the other racers get to eat hotel breakfast.
  • 8 0
 @chyu: Sounds wrong and somehow believable at the same time.
  • 3 0
 @chyu: can you find that video? I want to see it.
  • 7 0
 @chyu: I can attest to the fact that this is just the type of guy Jack is. He's always willing to help whenever he saw help was needed.
  • 9 7
 I can just see Aaron offering him $20k for the year whilst he drives around in his McLaren ????
  • 8 3
 @Averagejoe14: While I can see why Aaron isn't everyone's favorite rider, he definitely doesn't seem like a douche
  • 2 0

I know, right?! He even helped feed a shark!

too soon?

Yeeeeaaaaah, probably.
  • 10 0
 No real surprise. I'm sure he felt like a 3rd wheel among that group.
  • 11 1
 The Intense Team is so utterly dull now.
  • 10 0
 This is GIANT news Wink
  • 8 0
 Looks like jacks cracked the Devinci code
  • 6 0
 I'm happy for him. Now he can go somewhere and compete again.
  • 4 0
 Dean Lucas leaving suspicious comments on people's instagram. He always does it. Just though you should know
  • 1 0
 At least from the way it would appear on the outside, Gwin and Mullaly are professional associates who really spend a lot of their time on opposite ends of the country. Lucas and Moir were both Aussies, and Harrison probably spent most of his time on the west coast. Moir probably felt a better bond with that arrangement, where as since Gwin has been on the team, he has had most of the focus of the spotlight. Moir is just hanging out on the opposite end of the world. I imagine that part of being a successful racer is one part results, one part branding - and that branding can struggle if your not the top name on a team.
  • 4 0
 Klein moving to the local area team??
  • 1 0
 First thing I thought as well. Intense bringing some style to the team.
  • 4 0
 Balfa bikes sign him and make a comeback DH frame of the new decade!!!!
  • 2 0
 Dude, I wish
  • 3 0
 Not from the good old us of a...
  • 2 1
 Be a GIANT move on his behalf
  • 1 0
 Why did I think he just joined intense this past season?
  • 10 0
 Because you mostly follow table tennis?
  • 1 0
 Jack morir a commencal Pierron a intense
  • 1 0
 Santa Cruz! Discipline change.
  • 1 4
 Santa Cruz wants professionals, that's why vergier and shaw were brought in to replace ratboy and peat (the racer). I really doubt they would go backwards to Moir.
  • 1 0
 Canyon ?

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