Pole's Machine is one of the most radical mountain bikes on the market, with super long and slack geometry, and a frame that's constructed from two pieces of CNC'd 7075 aluminum that are bolted and glued together. There still aren't that many in existence, but production is underway, and that number should increase in the coming months.
We sat down with Leo Kokkonen, the founder of
Pole Bicycles, to find out how what inspired the creation of the Machine, how he got started in the bike industry, and what his thoughts are on the geometry of the future.
Anyway, I wanted to share my experience with Pole and such companies should learn to treat clients instead of hiding behind beautiful bikes and interviews and showing off everywhere.
I agree with you, I’m not used to post on social media and especially no hate message but I can’t stanf as a client to be ignored and I told them that a transparent reply would have been fine instead of deleting. I just think it’s not fare to use social media with a one direction opinion, you should be able to take on any request good or bad.
Anyway I don’t want to make this post a personal story, just sharing experience as I think it should be known.
By the way, you own a Unno? I bought a Unno Dash after that debacle and love it!
I had to wait quite a while, but I had reasonably good communication over email/phone. But it's clear, it is a small company without customer care center, so sometimes it took a little longer. It was definitely worth waiting for it.
Congratulations on your Machine and enjoy!
I deleted the posts because I felt they were offending and it does not belong to our main marketing channel. The comment was also offending our staff. We have a customer service who answers our feedback when they have time. In any case, this comment is very offending to people who were working their asses off. Our customer service serves with first in first out policy, and since our tickets increased by more than ten times, we could not keep up. Also, one of our customer servicers went to maternity leave, the holiday season kicked in, and we were searching for new people to cover. If you understand, it's not very easy to find a suitable customer service staff on a high-end mountain bike company on the fly. We have been open on our customer service about our delays (a blog posts on our website), and we have a Facebook group where people have been talking about the delays. Posting offending comments on our Instagram will get deleted, and the persons who send them will get blocked if it continues. Also, I see there have been comments removed on this forum as well because of similar reasons. Also, Instagram works under aliases, and it's impossible to know who is a real customer and who isn't. @forestek We returned your money fair and square. Thank you for making the purchase and saying that we have a beautiful bike. I appreciate it.
Besides, the comment was offending a company cannot stop marketing activities even we are late in production. Stopping marketing activities in such a situation would be incredibly irresponsible. I think accusing us of hiding is unfair as we made clear that we had problems with production before this incident happened. Also, we clearly stated this in a private conversation on Instagram.
-Leo
That being said eventually I got my Evolink and it's been great. Now to get answer on that head tube question.
1. My comments were not offending at all. I was polite and yes I think you could have informed better, your last official update on your website was in May or June.
2. I also work my ass off to afford that bike you are not the only one.
3. I had to cancel all my summer riding plans because of no bike and with having 7000 euros already in I was not going to rent another bike
4. Indeed you were fair to send the money back quickly
5. I think all buyers should k ow they will what their bikes for months and you should be more clear, unfair to only show cool stuff on social media
6. I wish you all the best and hope you will learn from this.
We don't share any cad documents on it, but if you suspect the rigidity of the head tube, you can compare the structure to your stem for example. The forces are not as high, but your stem is not bonded together. Comparing carbon fiber construction to a 7075 T6 construction is not valid. I can assure you that the head tube won't split.
Seeing all the marketing material was super frustrating but they have bikes to sell but when it comes to certain things like running out of parts that were promised for them, it just doesn't do any good sitting around. They are only human after all.
Thanks again for engaging with so many questions!
I waited patiently like everyone else did and requested updates when I wanted to know more. I just received my frame - it was a long 3 months wait especially reading everyone's review on FB, but it was a good source to get information. All in all, there's really no point make rude comments and / or lashing out. It's not going to make the situation any better. People just need to align their expectations along with knowing that nothing is going to be 100%. Shit happens and shit will happen.
@polebicycles maybe it's time to update your website's blog posting. That was my initial source of updates (which stopped) until I got hungry for more.
It looks like Pole was a victim of its own success - they probably didn't expect to have nearly the reception they did, and got overwhelmed. Could they have done better on communication at times? Absolutely - but I feel they've learned from this and I've had great customer service after that one period of radio silence.
As for cancelling your posts on the instagram's account - that's just how the internet works. There's no higher code of conduct here. It's their account, they can do whatever they want. I'm sure we've all pulled stuff off of our facebook feeds, etc. Heck - I'm sure many of us have been censored by Pinkbike.
I'm not sure why you're bitter about Pole talking about their bikes and doing interviews. It's called marketing. Are they supposed to atone for a mistake in the past by not talking about their product in the future?
Regardless - you're on an Unno now - which must be a dream to ride!
For anyone looking to get a bike that is boutique, special, popular, a great bargain, etc: I would highly recommend the following:
1. Take projected delivery dates with a grain of salt! If the bike is awesome, expect to wait. This has happened with Pole, YT, Commencal, and probably almost every other brand at some point.
2. In the meantime, make sure you have a bike to ride. I am super fortunate that I held onto my original bike until the Pole arrived.
We all love bikes and want bike companies to succeed but that doesn't mean we should just give them a pass when they don't measure up.
just sayin' not responding to an agitated customer who is trying to contact on mutiple channels is not a winning move.
bike looks dope.
Keep it going - but don't drop the ball on Cs
We are sorry that we were late and we could not answer all the emails.
Your suggestion is how it would work in a perfect situation. We would have an "Instagram person" but as a company this size and our philosophy of authenticity, we do not have. I agree that we could be better at communication. My point of view is this: I'm in a middle of a TransMadeira race and I don't have any access to our customer service platform where to check if this alias is a real customer or not. I don't have any time on the matter, the best way of dealing with this is to moderate the feed and trust that our customer service can handle their job. What we did not know was that there was a flood of people who were asking when their bikes are delivered. For example, one customer sent us 200 emails alone.
No-one is left without a bike they have paid and we have refunded everyone who has wanted to cancel the order. Contacting on multiple platforms is just making things more complicated for us.
When people say that we have a bad customer service, they are wrong. We have great customer service but we don't have many people working there. We are not a software company that has server meltdowns and you need to answer many people at once. The delays that came to us as a surprise as well created a shit storm that we could not handle the situation we were in. All we could do is to concentrate all our people on building the bikes as soon as they landed. We decided to put all our efforts on our deliveries instead of answering emails.
And yeah, 200 emails from one customer is insane beyond what I've experience (I do alot of warranty/CS and man I'm sorry that sounds hectic)
You're a badass for taking so much on yourself - true entrepreneur - but maybe give someone a login when you go race you said yourself you can't just stop marketing - arguably CS is part of that.
Anyhow, love the direct engagement on PB. Wishing you much success.
Thank you for the great feedback.
Advice: if you cannot answer emails in a timely fashion, set up a good ooo message. Never leave a customer in the dark, ever ever ever.
Still like your bike and look forward to a test ride.
We don't have communications department and probably we won't have it anytime soon because having a communications department sound so corporate... yuck. It's still me, Leo. The same guy from the video above
You have a wonderful product which is truly innovative so I wish you all the success in the future.
We had a couple of balls in the air at the same time. But although I do a lot of things in our company, I'm not responsible for daily operations so if people say that I should go back and build their bikes, it's not going to happen. I would mess things up as we also have the other part that needs my attention. We grow in significant steps and funding is one of the critical elements of it. By funding, I don't only mean sales. We need cash for growth and as you all understand CNC machines are not cheap.
Next year we will launch new products again, and we have decided that we do not launch them before we have prepared for it. Last year it was hard to convince our bank that if this thing flies or not. After the presale campaign, convincing was not that hard anymore, and we went from subcontracting the machining to our private factory plan.
I’m actually switching from a 611 to a 610 saddle.
Need to measure my sit bones and consider a SQLab saddle next.
We have a lot of different bikes in the world which are made for different riding. For example we just published a dirt jump bike that has extremely short (maybe the shortest) chainstays because we want it to be as agile as possible. I corner faster on a Machine. The reason that Machine is faster is that these bikes are designed for different riding.
Their new one (610) designed for e-bikes seems better as it has a much obvious "plateau" whee you're supposed to sit.
I am genuinely disgusted with myself for involving in yet another discussion about it and I really promise to never do it again. It is entirely pointless.
(Reaches for popcorn like MJ)
I know. It was a joke
mic drop
"....leaves stage...."
Pinkbike Gold
I'm honestly unsure if my G16 MOJO Edition handles switchbacks, both up and down any worse than my OG Surface 29, Norco Range or SC V10C.
Oh and it'll climb any single track trail my wimpy legs and lungs will allow it to
Ehhh.... Joeymetry... I like that term.
And climb any fireroad with an incline above 14%, without the front wheel leaving the ground. How much you willing to wager? Put your money where you mouth is!
One question: have you any professional or academic history in bike design. If so demonstrate!
@Keit I am social media pen pal with certain people with way more professional experience than Leo and we all laugh at organic aluminium and Joeymetry. There is also no Academia for bicycle design - Professor Whatthaf*ckinov. The edge is mine. I am however deeply disappointed with you for not picking up on me for "did ruined". Anyhoo you are a damn bore. I am off.
You are, as always, full of a European wide saying.
Oct 19, 2017 at 3:41
WAKIdesigns says:
I like you, we are very similar, however just like me you fall short with your assumptions as soon as you elaborate them further. Data shortage. I just wanted to prove to you that you cannot hurt me more than I can hurt myself. Race me? Uneducated? Trumpian? Coward? Honestly? Do people actually get intimidated when you speak to them this way or you just haven't tried it in real life? You talk like a 16 year old looking for a fight. Do you know how many "discussions" like that I have had? What the hell do you think you're doing here? Trying to outsmart a fool in his own game? You can try to get on your high horse all you want. Many many tried, I am just typing sht online, I don't give a flying f*ck what people like you think of me, I am just entertaining myself. Maybe because I got more friends than enemies by putting a stick into an anthill... journos, engineers from bike companies, sales reps, mechanics and racers on WCup race. and I will care about you?
You took a wrong turn man.
Oh and no hard feelings... honestly, you're just another pissed off dude. I can understand that. Make this a better day for yourself and ignore me.
I guess what the Tall Bikes videos taught me was to go out and ride what ever you have and have fun. Some of their creations were crazy but they had fun trying to ride them.
The good thing about our production method is that our customers are buying always the latest innovations. I could design tomorrow any geometry I like and go for a test ride in two weeks. We also can join other materials to the frame if we see that suitable. For example, we could produce a hybrid frame with carbon seat post or a downtube for example if we would see that suitable. Also, we can hire a designer to shape the frame for a special edition and even that would not require huge investments. We have doubled our sales again this year and we are looking into a new building because we have again run out of space. Our production in Finland and Taiwan is growing fast and we have a very high returning customer rate. It looks like people are resonating with our story and if we look at the newly released bikes from bigger companies, they are following our numbers from three years behind.
Our invitation still holds
Oct 19, 2017 at 3:41
WAKIdesigns says:
I like you, we are very similar, however just like me you fall short with your assumptions as soon as you elaborate them further. Data shortage. I just wanted to prove to you that you cannot hurt me more than I can hurt myself. Race me? Uneducated? Trumpian? Coward? Honestly? Do people actually get intimidated when you speak to them this way or you just haven't tried it in real life? You talk like a 16 year old looking for a fight. Do you know how many "discussions" like that I have had? What the hell do you think you're doing here? Trying to outsmart a fool in his own game? You can try to get on your high horse all you want. Many many tried, I am just typing sht online, I don't give a flying f*ck what people like you think of me, I am just entertaining myself. Maybe because I got more friends than enemies by putting a stick into an anthill... journos, engineers from bike companies, sales reps, mechanics and racers on WCup race. and I will care about you?
You took a wrong turn man.
Oh and no hard feelings... honestly, you're just another pissed off dude. I can understand that. Make this a better day for yourself and ignore me.
f*ck off you twat. You anonyumous coward piece of a moron.
Lots of hard feelings.
Wacek Kipszak aka WAKi. Gothenburg 2018
“Assumption is the mother of all f*ckups...”
― Travis Dane
Want to ride one of these. I find Leo annoying and I don’t buy everything hes selling but he build a bike company not me.
Fast people will rip on it. Slow people with no skill will tell themselves they love it while secretly hating it.
Millennials actually read more but it just feels good to blame millennials for all your problems.
My 4th grader is reading at a 7th-grade level currently.
"Fast people will rip on it. Slow people with no skill will tell themselves they love it while secretly hating it." We have quite a lot of customers who find the long geometry easy. And they are beginners. For a beginner the bike teaches the right riding stance and moving from a big bike to a small bike is not very easy. It's the same feeling when you hop from a DH bike to a BMX.
I think @trails801 "Loam Ranger" is one of the people who doesn't refer to himself as a pinner.
The only problem is people who have been riding their bikes for ten years hanging on the rear wheel, and they keep trying the same thing on a long bike. This "hanging" riding stance is not efficient even for traditional bikes.
BTW saw these bikes in Whistler and was itching to try one
My interest in the evolink was the steep seat tube and the slack head tube. The idea of putting the wheel way out in front as a way to prevent OTB scenarios just made sense to me.
My first ride was a bit meh. I'm not sure if it was the slack head tube (wheel flop prone) or the larger wheels (stepping from 25 years of 26" wheels!), but the whole ride felt weird. That was until I started climbing. seriously, it really does climb like some sort of magic. even on the loose stuff, traction just seems to be always there. And then I got done with my ride- 12 PRs on a trail I ride pretty regularly. I live in the northeast of US, where the trails are rolling hills of roots and rocks. The bike is actually quite nimble around tight switchbacks, although you need to give come at them pretty aggressively for it to work.
Yes, the ride is a bit hard to manual. But I handed it to a friend who can manual well and he popped the front end up on the first try. So definitely doable.
Yeah its heavy, which I notice when I pick the bike up. But on the trail, I've sort of forgotten it. Current build weighs in around 32lbs with trail tires (Ardent/Ikon) and carbon wheels/cranks.
Is it going to miraculously make you a better rider? No. But I find myself more comfortable on the scary stuff and my fear of OTBing has definitely gone away, enabling me to progress where other rides wouldn't.
Yes, its not the Machine, but the philosophy is there and I can say this is my favorite bike so far.
This would be brilliant. Where the saddle was rolled forward only in the highest position. I have had this same thought out riding so many times
Logic says that you have more power when your pelvis is extended so that you can use your glutes. Roadies are fighting aerodynamics. If you look at road bikes that are not controlled by UCI, they have a lot steeper seat tube angles for better muscle usage and also they allow better aerodynamics.
I know it I have been a roadie for years ( or rather I was a repressed mtber living in a roadie world).
The body geometry debate surrounding seat tube angles is still happening, but Leo is right, it is interesting how the geometry of bikes changes drastically outside of those regulated by UCI. The question of course is why we don't see more consumer road bikes with steeper STAs. You'd think only race bikes would adhere to UCI rules, but gravel bikes for example still mimic those more traditional angles.
Ever seen a record on extended climbs on a steep seated aero TT machine?
Me neither...
Back to the classroom
Enjoy your success but please keep to your talents and knock off the BS
The market has plenty of harmonious designs from the usually suspects, someone providing a real choice should be applauded.
Its abit disappointing that production of the Machine was delayed, but its a new to market product and if you adopt early, then i think its realistic to expect teething issues. If Pole can combine what looks like a great product with awesome customer experiences then i think they'll get a huge following and differentiate themselves from the big brands.
Best of luck.
As for Leo riding, posting and promoting the brand I think it's hard to fault that. The company has to serve a lot of functions and for me Leo doesn't need to be assembling bikes. He is very active online and I see him communicating with people about all kinds of technical issues even going as far as posting a video to help people understand the bikes functions. I see a brand that has created a product so superior that they weren't ready for the response they got... good for them and kudos on working to be your best! My advice is if you're waiting on a Pole bike, try to be patient. If you've never ridden one, go do it and if you're lucky enough to own one go have a blast
Regarding the Evolink 140 29;
Pinkbike review 4.5 Stars
BikeRadar: 4.5 Stars
Enduro-mtb: Strengths: Super-smooth, Incredibly balanced handling, First-rate rear end - Weaknesses: Needs muscle to manual
Regarding the Machine;
BikeRadar: "The long geometry may not be for everyone, but if it suits you, the Machine is frankly superb. Both uphill and down it makes riding fast easy. But they say when it comes to riding bikes, it does not get easier, you just go faster!"
Enduro-mtb: "The Pole Machine is a real superbike. Similar to a supercar, the faster you ride, the better it gets. It offers an unprecedented degree of stability and control. It takes the horror out of the scariest trails without feeling sedate or undefined on flat sections. Oh, and there’s the look and the manufacturing process: this bike is a one-of-kind masterpiece!"
Any detractors who've actually ridden the bikes...
Really intrigued to see the explanation behind it, and how it is suddenly not against their values, as previously when he launched Machine, he said reason why they went with that and not with carbon was that it is not eco-friendly, is destroying our planet, is against their values etc.
I would be surprised if they are able to produce carbon frames in Finland, and by doing that, sign it off with that eco-marketing bullshit.
Some "never heard" boutique brand maybe can afford themselves the to cnc their bikes, but as soon as they start to sell more than 11 bikes/month they will have start to make plastic ones. In Taiwan most probably.
No, I didn't.Take a look at the date on the Facebook post. It's dated 2015 and someone just started commenting on it again.
The Facebook group is really good, lots of contact from Leo and the Pole team so that’s worth a look.
Jokes aside, I'm pretty sure every ME with a CNC background has dreamed of machining a full bike frame from billet. To see one in the flesh, so well executed, is inspiring and also refreshing for the bike industry.
Really hope it works out and I would to try / afford one
On a self-taught engineer: I have a lot of help. One of the biggest is the CAD simulation software. Also, I have a lot of engineers working around me if there is something I need to know.
If you just follow our Instagram and Facebook, you see me personally testing the bikes. I would not be here if I would take huge risks. We have investors and a board and we have a real company construction so that we are trying to minimize risks.
I hope I answered your questions.
By comparison when I get on my 445mm reach work bike with 50mm stem and 1280mm wheelbase and 445mm chainstays it feels super squirrely at speed. It also feels like I am about to go over the bars ever time I hit a big hole going DH.
Try a longer bike before buying a new bike you might just be surprised. Plus you can always go longer reach and reduce your stem length so it doesn't feel as long.
I use my Evolink everywhere. My previous personal bike had the following geo:
HA 63º
WB 1225mm
Reach: 450mm
Chainstays: 426mm
It worked reasonably well. The short chainstays made it easier to manual but provided less grip on the rear tire and made the back end jump around on rough terrain. The reach required a rearward riding position to prevent going over the bars and add stability. The seat angle was too slack and made climbing hard work.
So even though I technically went up 3 sizes in frames from an Specialized L to a Pole L I feel that the Evolink is the right fit. It works better for the type of riding I do and has no real downsides in my opinion. If I were to nitpick then perhaps I'd like to have adjustable chainstays as I'd like to try ~440mm.
Can’t wait to read a long term review!
Your bikes deserve an effigear gearbox.
And the loop will be looped ????
We get it, you don't like the seat angle, very constructive.
I'm not entirely sure it will age well (aesthetically).
When I first looked at it, I thought it looked great. The more that I look at it however, it seems dated. Time will tell. (just an opinion)
*effigear
Besides, when was the last time you had an issue with a quality manufactured welded frame. I am certain any of us would have just as much fun on an Evolink, if you think not, then poles marketing has certainly done its job. End of the day, they found a niche to make something different and capitalize. Everyone knows this thing is what dreams are made of, but in practicality this is hilariously overkill.
#dentistbike
@parallaxid: yes this true but butted tubes are thicker at the ends. Machining a frame allows the manufacturer to add or remove material from anywhere in the frame to change ride quality and weight. It essentially gives the builder the same freedoms that a carbon frame gives.
The bike industry is now more profitable then ever for the big brands. We let it happen, and we gave in so unsuspectingly. Check any other sports or industry, bang for your buck, bikes are up there!!! holy smokes.
holy sht bonedogsnharmony, you’re no fun. A niche brand building a gorgeous cnc frame with wokeAF geo. I think it’s awesome. 10/10 would buy if I were a dentist who lived at the top of mount 7. Nice to see some overkill every now and then.
In 2005 you could get a fancy 4x4 4 door diesel rig for $35k. In 2018 the new version of that pickup is well over $60k. If the masses play the consumerism games, the corporations get really fat pockets.
Don't like it? Don't buy it!
It looks terrible
My armchair engineering senses make me think this is one reason why Pole is experiencing different cornering feel from the different manufacturing methods?
To be fair to Pole, it was more a badly researched and biased slander piece for the purposes of advertising than a rant.