pawelzp

Hello there, let me tell You a story about my experience with YT-Industries and why now I tell all my friends to never, ever buy a bike from them.... 1. It all started on 18.04.2018 when I ordered a bike online. It said they would get in touch with me in 2 days. Which they didn't. 2. They sent the bike to a different address than they said they would... (quite annoying when you're waiting for a bike at one place for a whole day just to find out it was sent elsewhere.) 3. After getting my new bike I found out the rebound adjustment on the shock didn't work. Contacted YT. Got an information I should send my shock without any mounting hardware. But there were two black tubes I couldn't remove from the shock. Sent an email asking if it was OK to send the shock with them. ....and I had to wait A WHOLE WEEK to get a reply to such a simple question... 4. After receiving my shock they sent me an email saying that they are going to contact me when the package is ready to be sent back to Poland. Which they didn't and sent it right away. I was on vacation at that time and had trouble rerouteing the package to my workplace so it wouldn't go back to Germany. Really annoying... 5. After coming back from my vacation I got to work to open the package from YT just to find out they sent me different shock... Which I had to send back 6. Then they sent my shock making a mistake in my address so I had to drive across the city to pick it up myself from DHL. 7. When I opened the package I found out they sent the shock without the black tubes mentioned in point 3 so I can't install it in my bike. 8. After waiting for another few weeks I finally got my mounting hardware. Installed the shock in my bike just to find out the shock rebound adjustment IS STILL BROKEN!!! IT WORKS THE WAY IT DID BEFORE I SENT IT TO YT-INDUSTRIES!!!! That is it! (for now) The bottom line is I ordered a bike in April. Now it is August and I still can't ride my new bike. YT-Industries ruined my biking season!

Hello there, let me tell You a story about my experience with YT-Industries and why now I tell all my friends to never, ever buy a bike from them.... 1. It all started on 18.04.2018 when I ordered a bike online. It said they would get in touch with me in 2 days. Which they didn't. 2. They sent the bike to a different address than they said they would... (quite annoying when you're waiting for a bike at one place for a whole day just to find out it was sent elsewhere.) 3. After getting my new bike I found out the rebound adjustment on the shock didn't work. Contacted YT. Got an information I should send my shock without any mounting hardware. But there were two black tubes I couldn't remove from the shock. Sent an email asking if it was OK to send the shock with them. ....and I had to wait A WHOLE WEEK to get a reply to such a simple question... 4. After receiving my shock they sent me an email saying that they are going to contact me when the package is ready to be sent back to Poland. Which they didn't and sent it right away. I was on vacation at that time and had trouble rerouteing the package to my workplace so it wouldn't go back to Germany. Really annoying... 5. After coming back from my vacation I got to work to open the package from YT just to find out they sent me different shock... Which I had to send back 6. Then they sent my shock making a mistake in my address so I had to drive across the city to pick it up myself from DHL. 7. When I opened the package I found out they sent the shock without the black tubes mentioned in point 3 so I can't install it in my bike. 8. After waiting for another few weeks I finally got my mounting hardware. Installed the shock in my bike just to find out the shock rebound adjustment IS STILL BROKEN!!! IT WORKS THE WAY IT DID BEFORE I SENT IT TO YT-INDUSTRIES!!!! That is it! (for now) The bottom line is I ordered a bike in April. Now it is August and I still can't ride my new bike. YT-Industries ruined my biking season!