The new office located in Las Vegas, NV will act as a sales office and service center for the North American market. It will also mark the first time that MTB, MX and off-road products are offered under the same umbrella.
“
A North American office was the next logical step for us. It is a very important market for both consumers and our OEM partners. The office will also help supply our South American dealers.” -
Olivier Bossard Founder and CEO of BOS.
BOS Suspension also partnered with Suspension Werx and S4 Suspensions to better serve our Canadian customers.
BOS Suspension created a specific website for the North American market
bos-suspension.com where consumers can learn more about our offering. BOS Suspension is also looking for established sales rep in both the USA and Canada. Please send your resume to
reps@bos-suspension.com.
- waited 9 months to get a spring ?? Crazy!!!
- I had my fork sent in 3 x's for the same issue
- Near impossible to get a hold of-- would occasionally respond if they feel like it
- I bought a new Idylle Air, before even riding it-- tons of play within stanchions after mounting it, I have to pay to have it warranty repaired in the first week???
- Then they hired a shady US Rep who ended up doing some shady stuff (wont go into details) , and he bails out of the office. ALL of the customer suspension repairs and warranty's were left behind abandoned!!!!! . after 2.5 months of emails, I finally get a response from headquarters, and they said he was "sick." Then it took another 4-6 weeks after bombarding them with more emails to get my older fork back from warranty repair (3rd time). AND they tried charging me $50 on top of all that cuz their rep stripped one of my bolts- I came unglued !!! so a total of 4 months to get my fork
- And the best they can do after all this (and more) is offer me a 25% discount on buying new forks and rear shock!!??
- Recommendation. Get Fox, upgrade w/ Avalanche internals (same internals w/ more options), or Ohlins-- they are branching out with more stuff in the near future.
And, lets not forget Interbike...
I basically did not get to go biking at all this year because of this ordeal.
Let's just hope 2015 goes better and I get to really put the X-Fusion to the test. It seems like a great product, and I am willing to bet that S4 will do a better job when it needs to be serviced (newer product, better parts availability, more knowledge of the technology and potential/common issues)
x fusion is sick got it on my trail bike