Now Finished: Fox Factory Ask Us Anything

Apr 8, 2020 at 16:37
by Pinkbike Staff  



Update from Fox Suspension, 12:36pm PST: Thanks for tuning in, we hope you had as much fun as we did! We’re going to socially distance ourselves back into self-quarantine now … hope everyone is staying safe out there!


It hasn't exactly been a secret that Fox was working on a new single crown fork – Richie Rude showed up with one at the final round of the Enduro World Series last year and the rumor mill immediately kicked into high gear. The wait is over, and now it's official: meet the new Fox 38. As the name implies, it has 38mm stanchions, and it's the stiffest single crown fork in Fox's lineup. Read Mike Kazimer's first ride impressions on the new fork here.

The 38 is brand new, but many of the design features are also found on the new 36 and 40 – you can read more about those two forks here.

We wanted to know more about the team behind the new offerings from Fox and how they came to market, so we thought it would be a perfect opportunity for you to ask Bill Brown, Ariel Lindsley, Josh Coaplen and Sean Estes your questions.



Bill Brown – Director of Engineering
Bikes have been a part of Bill’s life since childhood and they still take him to great places today…like Fox. Bill spent his whole life on the east coast of Florida, up until 10 years ago, when he left to pursue a passion and a career at Fox. He considers himself fortunate to work with the amazing team at Fox and contribute to making great product.



Ariel Lindsley – Suspension Specialist
Ariel has been doing product development at Fox for 7 years. He follows many of our projects from helping create the concept all the way through to final performance evaluation. Ariel spends Equal parts of time working in the Engineering lab, meetings, tapping on a keyboard, as well as test riding. (ok maybe not equal exactly) The job has him interacting with almost every team we have within Fox. Ariel has worked in the bicycle industry most of his life, starting with bike shops then Maverick, Yeti, Santa Cruz bicycles, and now Fox. He also raced and held a pro license in Road, XC, DH and Enduro for most of his life. He also loves Mexican food, Whiskey, Margheritas, and unfortunately flaming hot Cheetos.



Josh Coaplen – Bicycle Engineering Manager
Josh has been riding mountain bikes since middle school and designing/fabricating mountain bike suspension and components for the last 15 years. He’s been doing it before you were born and still thinks ‘looks like a Session’ is funny. Josh has lived in most western mountain states and California but now calls Asheville, NC home. He likes long rides in the woods and carries BBQ ribs and pecan pie as snacks.



Sean Estes – Brand Manager
A life-long love affair with bikes led Sean to leaving a job with AT&T to take much lower paying job working in an IBD in his early 20s while studying cinematography in Santa Barbara. Those experiences combined lead to joining a boutique agency and ultimately diving full-time into the brand side, where he did long stints at Giro and then Specialized. Sean has been with Fox for just over a year now. In addition to working in the industry, he is also an avid racer, holding a cat 1 license in all disciplines of MTB as well as Cyclocross, and a cat 2 on the road.


How ‘Ask Us Anything' Works:

Starting at 10:00 AM PDT/6:00 PM BST on April 9th, you can type your questions for Fox into the comment box below this article and the guys will have a crack at answering them. Sometimes your answer will pop up in a few seconds; others may take a few minutes while Bill, Ariel, Josh and Sean work their way through questions that are popping up. Everyone who posts a question, large or small, will be taken seriously.

To make this go as smoothly as possible, try to follow these guidelines:

• Keep your questions relevant
• Stay focused and to keep your questions on one topic if possible. You can always ask about another item later
• Try to keep your questions to about 100 words
• Ask Us Anything is a service to PB readers who are seeking helpful information, not a forum to broadcast opinions or grievances. If you do have an issue that you want to ask about, no worries, just keep your complaints relevant and in the context of a question so that it can be addressed in a productive manner
• Use propping to acknowledge good (or not so good) questions and bump them up or down to where they belong
• Please don't "Reply" to other people's questions and try to answer other people's comments. This makes it confusing to follow the thread.


Other time zones:
• 1:00 PM EST (New York)
• 6:00 PM BST (London)
• 7:00 PM CET (Paris)
• 7:00 PM SAST (Cape Town)
• 3:00 AM AEST (Sydney, Australia)






504 Comments

  • 125 1
 What is being done about the creaking CSU problem?
  • 10 2
 My message was something like that:
I want to know aswell. My CSU has been replaced twice under warranty.
But warranty isn't infinite, and as customers we don't want to pay 400€ to replace another CSU that may start creaking 3 months later.
It's wast of money and time for customers, and I'm not even speaking about the environnemental impact when throwing away stuff in the trash can, again and again.

So, what solution are you Fox working on to make this issue part of the past ?
  • 35 7
 BB: This is an issue for sure … long travel single crown forks on modern slack HTA bikes equate to A LOT of force on CSU assemblies. We know this is an issue that impacts many riders and are constantly working towards improvements. We are riders too and we share your frustration. Solving this is a top priority for us.
  • 5 1
 @foxfactory: do you believe the new oval csu on the 36 and 38 is the solution?
And if so will you be making new csu for the 2019/2020 forks?
I have a couple fox 36 forks and currently have one that is creaky
  • 11 3
 @foxfactory: please consider a dual crown version of the 38. Is this possible?
  • 3 0
 @yetiboyjay: can't be that much more expensive... X-fusion was doing it.... I still have a XF trace with a one piece crown+steerer
  • 11 0
 @foxfactory: if you're so frustrated by it, have you considered a one piece crown/steerer? For the prices that you charge for your forks, surely that would be an option. X-fusion did it well, and their forks were affordable.
  • 7 0
 @foxfactory: I like to hear the fact you're are working on the issue Smile
For the moment, do you offer a solution when CSU starts to creak after the end of warranty ? (especially when CSU has been changed few time during warranty period?)
Could we imagine a lifetime warranty on the CSU until issue being solved ?
  • 1 0
 @KoalaDesBois: This is a good point, this is obviously a known quality issue. I'd like to think Fox would do us right but fixing a known issue as it comes up beyond the standard warranty period. Then we at least get things fixed while they come up with a solution. Mine isn't creaking (fwiw)
  • 1 1
 @thegoodflow: It could solve a part of the problem, for my experience, CSU creaks at interface crown / stanchions
  • 2 0
 @thegoodflow: I'm really interested to know the reasons 1 piece CSU's haven't become the norm yet. It seems like a perfect place for integration, unless I'm missing something obvious.
  • 4 2
 @thegoodflow: that only fixes the creaking between the steerer tube and crown interface. If you have a creaking fox fork its usually from the crown and stanchion interface. So in other words unless you made a one piece crown / steerer/ and stanchions your no further ahead. the manufacturing of the drawn tubing to make the stanchions makes it impractical to create this as part of a billet block with the crown and steerer which can have rougher surface qualities. got it?
  • 2 0
 @tremeer023: this comment will be deleted
  • 3 0
 I came here just to see this questionBig Grin
  • 6 0
 @foxfactory: Funny, I've had a Lyrik on my Stumpy evo(63 hta) at 160mm for two years and not a single peep from the CSU. Four of my friends with 34s and 36s on the other hand...
  • 10 3
 @deonvg: We see lots of all brands of fork that are creaking, they all do it and no one brand is worse than the rest.
  • 13 3
 Fox had to know this would be the #1 question. So was anything done to improve the new models vs the old 36 or not? FoxFactory gave a non-answer.
  • 3 0
 Was going to say the same thing!! Massive issue that needs to be sorted.
  • 13 0
 @JustinVP:

Fox: "yeah the creaking is a total bummer, huh? We feel your pain."
  • 1 0
 @thegoodflow: well, it says ask anything :-)
  • 1 0
 @tremeer023: I agree, but apparently pinkbike mods interpret that differently
  • 1 0
 Had creaking from two pikes, then my 2019 lyrik was silent. On a 2020 fox 36 now, fingers crossed...
  • 4 2
 This is a simple fix. You just put more metal into the CSU, and more depth of insert for both steerer and stanctions. There's so much obsession on making forks light manufacturers have given up on making them last. My old Marz 66 never once creaked, and never would. Creaking CSUs is a thing of modern fork design.
  • 6 0
 Light weight dual crowns could solve this.
  • 3 0
 @KoalaDesBois: Loctite 609 retaining compound is what we use. Works amazing, i've fixed a couple vintage for 32 with canti studs and they remain creak free today 3 seasons later.
  • 1 0
 @JimLad: cross em good, im on crown #2
  • 10 0
 @foxfactory: I love your products but honestly I feel like thats a copout answer because this issue has been around for years and you keep coming out with new everything else other than new csu assembly. People have been complaining for at least 5 to 6 years about this. Do you even run your own brand forks? You say you're all riders but yet you let that csu fly inder your radar that long? Don't lie to us and just fix the problem!!!
  • 1 0
 @BoneDog: How do you apply it, and where?
i'm imagining flip the fork upside down and try to get it to flow into the crown/csu and stanchion/csu junctures? (removed from the bike, ofc)
  • 2 0
 @supercollider: exactly, cleaning and degreasing it first will help too.
  • 1 0
 @Slickandslidesuspension: Sorry, issue can't be solved if you resign yourself to a "race to the bottom"
  • 2 2
 @KoalaDesBois: I didn't say it couldn't be fixed just that is wasn't unique to any brand. All single crown forks can creak if you ride hard.
  • 1 2
 @Slickandslidesuspension: I have yet to hear an Ohlins fork creak. Probably because it's well-designed.
  • 1 0
 @nickfranko: Try again, we have seen those creaking.
  • 1 0
 @Slickandslidesuspension: from where? Isn't the CSU just one forged piece? Not sure what would creak there. From the stanchion CSU interface maybe?
  • 1 0
 @bigbrett: Stanchions in the CSU. They are 3 piece now as well.
  • 1 0
 @foxfactory: so since this article 6 months ago what progress has been made with this issue?

My CSU has gone back for a 3rd time and the time off the bike and cost to send the unit back is becoming frustrating.
  • 58 0
 Can I get a Kashima coated ice cream scooper? I am having stiction issues with my pistachio not coming off.
  • 18 0
 SE: They sold out! Each Kashima top cap came with a golden ticket that could be cashed in for an ice cream scooper. Only works with Pistachio ice cream or Root Beer Floats though, not compatible with mint chip (on your shoulder) Wink
  • 5 0
 @foxfactory: Can we get a performance elite model that is Mint Chip compatible? What about a step cast one for rocky road?
  • 48 1
 Why did you remove "service.foxracingshox.com" website with all the info needed to service older suspension (up to 2013)?
  • 50 52
 SE: we switched over to a new web platform and the formatting was no longer compatible, unfortunately. Most of the products featured were also over 7 years old, past the point where older service parts are no longer available.
  • 12 0
 Maybe you could upload copy of the site somewhere?
  • 70 1
 @foxfactory: at that point, people are still interested in making repairs, and can do so with parts from donor forks. A 7-10 year old f32 isn't really going to cut into the sales of your new high end stuff. It's cool to keep old stuff in good working order rather than throwing it away, even when it's been demoted to lightet duty. That kind of long term tech support is noticed and appreciated.
  • 6 7
 @thegoodflow: I don't work for fox but, from a rider point of view I get people wanting this, but how many of the older 7+ year old forks are properly maintained, used regularly and actually repaired when they fail? As a shop employee most people replace them at this point because they're not willing to shell out 200+ dollars for a major part when their fork is 7+ years old. For a company doing any product support there is a point where part wear, metal fatigue and the cost of manufacturing parts for a dwindling number of legacy products still out in the wild is just not possible for the few people left using the product. Like anything there's a support window where parts are made and at the end of that window there is usually a glut of parts left that can be expected to last a certain time. There's even a certain point where the part depending on amount of use can be near the point of failure, so a company supporting a product past their expected fatigue life span starts to get to the point of endangering users. IMO, if your really riding the bike none of the parts are designed for more than a 5 year lifespan.

Some of the newer parts are backwards compatible however and I've found contacting Fox about this stuff usually results in a pretty positive experience, Sram as well for that matter.
  • 13 3
 @kiddlivid:. I'm mostly referring to the tech info online, which was already produced, they just took down the website. vs parts availability, hence why I mentioned donor (parts) forks.

bullshit on the 5 years. Yes, a bike built with generic Sram parts and thrashed with minimal maintenance will be clapped out in 5 years or less. But a high end bike should be serviceable for longer than that. Quality parts should be rebuildable, and should absolutely not be landfill after 5 years, but it requires routine maintenance and overhauls to stay on top of it. But yes, a lot of parts are designed to be disposable
  • 3 0
 @thegoodflow: stellar response. I also downcycle gear to my kids (no pun intended) so extend it's lifespan that way too.
  • 3 0
 @kiddlivid: I ride both road and MTB and maybe only do 50 hours a year off-road, you can bet your ass I maintain my gear and expect to get a decade out of my 2014 170mm FIT 36's. Not having simple things like seals and ring kits available for them is just remiss.

Pulling the info off the website altogether is just bullshit, that's the sort of rookie move that forces people to switch brands.
  • 3 1
 @sq225917: I'm not saying the fork itself wont survive 10 years especially if you maintain them, I'm saying its not possible for a company to keep producing parts for late model stuff forever with a dwindling amount of product left in the wild. They forecast a reasonable amount of parts to support a product as long as they can. Imagine the left over pile of parts and skus at a warehouse for 2012 forks after most of them are broken or in parts bins if they were still making them? Plus manufacturing these parts would have minimums so are they supposed to order 1000 of a part to be produced for a fork that may only have 4-700 actually left in regular use? Seals btw are still plentiful for years back from Fox and current 36 dust seals work just fine in older forks. I will agree with you on the oil level bits however. I can;t see how they couldn't get someone to transfer over a chart. They are available here for any year or model:

biketechtools.com/forks/oil-volumes/fox/select-fork

Parts have an expected average life cycle and that's a pretty reasonable thing to expect. The number of fox forks I see coming in that have never been touched and have bushing grooves or just bare metal wear on the stanchions after 7-8 years are to the point that when I see certain years of fork come in its the first thing i check even if we're not doing a fork service. Regular service intervals or any service at all are a rarity to the percentage of suspension bits sold..Just because you want them to keep producing parts for it doesn't mean it makes sense to do it. I want after market parts to be available for my 94 jeep I use as a shuttle truck but there's just not enough of them left for the industry to support the product.
  • 1 0
 As long as they do seals and bushings I'm good. I service them regularly enough that nothing else will ever be an issue. I don't expect to be able to buy dials and widgets a decade after the fact, just as long as the parts that are sacrificial are available.
  • 40 2
 What are your thoughts on Jordi officially/unofficially becoming "The Jorpedo"?
  • 3 2
 How does Jordi choose a bike to test suspension on? I noticed he always has a different trail bike. Does he go off of specific points or just change it up constantly?
  • 6 1
 How many clicks of rebound does Jordi interpret Loris Vergier's 'skrttt' noise as being?
  • 10 0
 we all stand behind this one ... it’s a little known fact but Jordi is actually the OG Jorpedo! Wink
  • 24 1
 Is it possible to fit a VVC compression unit to a GRIP 2 36 from last year? If yes, how much will that be on top of a normal fork service?
  • 2 1
 Same question from me!

Edit: i.e. just changing the compression unit of the damper, not the whole Grip 2 cartridge.
  • 12 0
 BB: The service parts to do exactly this exist!
  • 2 0
 @foxfactory: And those tools would be....? Where do we learn more?
  • 6 0
 @Grantma: Go here: www.ridefox.com/fox17/help.php?m=bike&id=947

And when Fox releases part numbers, hit up your LBS to order and fire away. All tools are listed and at 9:47 in the service video is where you'd install your new assembly Wink
  • 24 2
 Will the elliptical Steerer tube work with in-tube storage solutions like OneUp's?
  • 12 0
 JC: The elliptical portion of the steerer changes to round (tricky huh!?) just past the end of the taper. So, the upper portion of the elliptical steerer tube used in the 38 is round. Depending on your cut steerer length, the in-tube storage solutions should fit there. However, the bottom plug that OneUp uses (at the base of the steerer) could need some tweaking. There are warranty concerns to be aware of with some systems, though and we do not recommend threading steer tubes.
  • 9 1
 @foxfactory: I've always been curious about this stance. How exactly does threading the top 2" of the steerer tube impact warranty coverage? Sure, if you were removing material from the interface I could see it but not threading the very top.
  • 30 0
 We made a running change to an elliptical lower plug a few months ago; it should be implemented soon. The storage capsule on the bottom of the EDC will not pass through the choke point in the 38 currently. Don't worry, we're working on a solution.
  • 3 10
flag cofo11 (Apr 9, 2020 at 14:11) (Below Threshold)
 @foxfactory: since you decided not to answer I'll put this out here. Hopefully some bored lawyer will Magnuson Moss you for this issue. I would love to see the explanation you give.
  • 2 1
 @cofo11: Did you respond to the wrong comment? What are you talking about?
  • 1 2
 @theextremist04: It stems from the "there are warranty concerns to be aware of with some systems, though and we do not recommend threading steer tubes" comment. Are you familiar with the Magnuson Moss Act?
  • 3 0
 I have been running the @OneUpComponents EDC tool and the new elliptical lower plug they made with no problems!
  • 1 0
 @JesseMelamed: Hey Jesse, how did you get this to work with the 38? Putting a bike together now and would love to use the edc tool
  • 1 0
 @SpencerSchiff91: I just use the tool with the tire plug exposed and don't have the extra canister attached.
  • 24 2
 When are you going to make a dual crown enduro fork?
  • 27 0
 AL: This gets asked a lot and it's a great question! there are a number of reasons ... many frames are not approved for the specific stresses of dual-crown forks, the additional weight of a DC fork is always a concern, reduced turning radius, etc. We do offer a 190mm air spring kit for the 40 and the axle to crown would be similar to a 180mm single crown - depending on how the lower legs are positioned in the 40 crowns, just sayin'...
  • 1 0
 @foxfactory: Can you put the new 40 damper into the 2019 fox performance elite 49 ?
  • 2 2
 @foxfactory: This is bogus, there is no additional stress on a frame due to a dual-crown fork if the fork length is the same. Weight isn't a real issue either if you actually designed a dual-crown system not based on DH, Maverick is a great example. The only valid point you made is a reduced turning radius... no way around that one.
  • 1 0
 @jefe: it will void the warranty on some frames because of clearance issues
  • 3 0
 @jefe: Not true. Single crowns don't distribute any load to the top of the head tube like dual crowns do. They also don't have to consider the stanchions hitting the frame.


I agree that dual crowns are an overlooked solution.
  • 19 1
 I'm an electrical engineer by trade, so while I can appreciate anti-squat curves and progressive damping, I get really geeked out by Live Valve and other electronic advances on bikes. How much further would you like to take Live Valve? Are there any opportunities for magnetorheological dampers akin to what the automotive industry is doing?
  • 15 0
 BB: Live Valve improves the ride experience for many users, and is a favorite of many on staff at FOX. It's won races at the world cup level as well as the grueling Downieville course. We get geeked out by tech as well! It’s a system that can make decisions and react faster than its user so there’s tremendous potential to improve the ride dynamics of a bicycle. We are constantly pushing development of Live Valve and excited about where the technology is headed!

The challenge with magnetorheological fluids is they require constant power and the material suspended in the fluid tends to clog the small orifices and ports in bike dampers.
  • 3 1
 As someone who's masters thesis title includes the word "rheological", I've never thought about putting the "magneto" prefix in front it. Hell of a concept! (to me, at least)
  • 3 0
 @pmhobson: go check out some of the stuff that GM/Delphi Automotive has been doing with magnetorheological / "Mag Ride" dampers on cars for going on 20 years now. The tech is so good and so dialed that it's licensed to Ferrari, among others.
  • 1 0
 @sjma: Thanks for the tip! Will do.
  • 1 1
 @pmhobson: i find it hard to believe you wrote a masters thesis with the word "rheological" and youve never heard of magnetorheological damping til now.
  • 5 0
 @jaycubzz: My thesis was about sediment transport near bridge piers.
  • 1 0
 @pmhobson: right on
  • 25 4
 Why can't we have a cassette interface to remove the air top cap? It's just way easier.
  • 10 4
 Because then how would fox sell you overpriced tools????
  • 3 0
 @Tracefunction: Buy a standard socket and grind it until the base become completely flat. You can also go to you local machinist with a beer pack Wink
  • 18 0
 Is the new 36 chassis physically limited to 160mm now, or will it still be compatible with the old 170+mm air spring shafts and aftermarket coil kits?
  • 18 0
 AL: there is a 170mm air spring assembly available for the new 36!
  • 15 1
 1. What are most common misconceptions the general enthusiast riding public has about MTB suspension (setup/design/etc) that you feel is wrong, incorrect, or needs clarification?

2. Regular servicing is so vital to maintaining proper suspension performance but it's often ignored or put off by a lot of riders because it's intimidating to do it yourself and expensive to send out - is there any emphasis to design in improvements to serviceability? Could we ever see a lower leg fork service w/o requirement to remove lowers? Drain & fill via plugs? Am I stupid for wanting this? If possible anything similar be done for a shock?

3. The fox manual does a good job getting most riders to a solid basic starting point for suspension setup but after that they're mostly left to figure it out on their own. What resources are out there that you feel provide your average charger a direction to modify the base setup to fix a problem they're experiencing (ie more pressure, more spacers, or more low/high speed compression?)
  • 11 0
 JC:

1. The importance of sag is almost universally under-appreciated. The sag sets riding geometry, which is also under-appreciated since it can differ dramatically from static geometry (without a rider on the bike). 2) That there is a perfect setup that once achieved will be perfect for all time. Your riding changes, terrain changes, your weight changes, etc. Your setup will evolve accordingly.

2. Agreed on regular servicing, it is super important. Whether this is done at a Fox Factory Service Center, another service center, or by the rider, it makes such a difference. Balancing the competing needs of cost, weight, and tool-free service functionality always skews towards cost and weight. You would be carrying that extra stuff around all the time, but only using it occasionally.

3. This is the eternal question about suspension! There is no easy way to convey such a vast array of knowledge at all let alone via a youtube video or a PDF manual. There's a reason guys like Ariel and Jordi are so invaluable! That said,
we are always working towards trying to educate on this and we have published a lot of content via our web series, Dialed that dives into this stuff. We just published an episode yesterday diving into VVC technology. With racing this season on hold, we are using Dialed to cover these kinds of topics more, and we are taking questions via social media. Hope over to @ridefoxbike on instagram and join the conversation!
  • 12 0
 The "tube within a tube" design of the air spring on the 38 sounds neat. It sounds like this system reduces binding, and the 34 sized seal head reduces friction but increases pressures in the spring. How will these increased pressures effect the average rider, or riders at the ends of the spectrum (light, heavy)? Will heavy riders run the risk of topping out the max air pressure (220-260 lbs or so)?
  • 5 0
 JC: Spring pressures run approximately 20 psi higher than a 36. Follow the setup decal on the back side of the lower leg to start your ride. This air spring will support the same rider weights as all other FOX forks.
  • 2 0
 @foxfactory: Thank you!
  • 2 0
 @foxfactory: with the tube inside a tube setup, is there a coil cartridge coming down the pipe? Vanilla’s coming back?
  • 13 1
 Why is the travel of a telescopic forks always in line with the steering axis? It seems to me like having a fork that’s raked out a degree or two could give you a dynamic offset fork, i.e. 55mm offset at the start of the travel, down to like 30mm offset at full travel. This would give you the advantages of increased trail through the travel, without sacrificing quick turning early in the travel.

I know that binding is an issue the slacker the travel, but other than that I don’t see any issues. Is there a good reason this hasn’t been done?
  • 4 0
 JC: Great question! Geometry is dynamic, not static ... as the suspension compresses the HTA changes, it in turn changes rake. We are always looking at things like this, you never know where you're going to find the next nugget!
  • 2 0
 @foxfactory Hey Josh, when you say “it in turn changes rake” I’m a bit confused. Is rake a term that means something specific? I’m familiar with trail and offset, and how front & rear suspension compressing modifies the head angle, which in turn modifies the trail, but am not sure I follow your response. Is rake a synonym for trail?

In any case I’d love to see a fork where the steerer is pressed into the crown at a 5 degree angle, and the crown is flipped backwards. Assuming a 180mm 27.5 fork, at the start of the travel the offset could be similar to existing forks. Take a 36 with 570 axle to crown 570*sin(5 degrees) = 50mm, so assuming that 25 mm of the offset comes from the crown, flipping the crown would mean that the axle would start in the same place as a normal fork. And then over the course of compression, the offset would reduce by 180*sin(5 deg)= 15mm.

So if at sag you have a 44mm offset, at top out you’d have a 47 mm offset, and at bottom out you would have a (very rad, very stable) Chris-Porter-like 32mm offset.

Something to try. Wouldn’t be surprised if you already have tried this exact idea and just can’t say. Thanks for listening to my crazy rant
  • 15 0
 Does the surface area of larger stanchions increase seal stiction?
  • 16 0
 JC: If everything else was kept equal, probably. However, in the case of all three new forks (36, 38, 40) compression ratio in the lower portion of the fork is reduced, which reduces the max pressure seen by the seal, which reduces friction. Also, with the bypass channels in the lowers (36, 38, 40) lubricating oil gets to the seals more easily which further reduces friction for all seal sizes. We think you’ll be really pleased with the feel of all three of these forks!

BB: Surface area of the stanchion is not a driver in seal friction. This friction is driven by surface finish of the stanchion and seal design; primarily the contact pressure of the seal on the surface of the stanchion.
  • 1 0
 @foxfactory: Thanks again!
  • 5 1
 @foxfactory: if f(x) = pressure of seal + surface of stanchion, then increasing the surface of the stanchion increases friction. This is a weak answer by BB
  • 14 1
 I’m 155 lbs geared up and don’t see a need for a 38, but have the new specialized enduro and need a 170 fork. Why no 170 option on the new 36?
  • 3 0
 To add to this the A2C of the Fox 38 at 170mm is 8mm taller than a current Fox 36 at 170mm which will throw the geometry off bikes built around a 170mm fork.

Is is possible to use the new lowers with the bleed ports on existing Fox 36 170 forks? Doesn't the stanchion length and damper limit the travel?
  • 9 0
 There is a 170mm air spring kit available separately for the new 36, if you prefer a lighter fork option.
  • 2 0
 @foxfactory: so it it possible to fit the new lowers onto older forks?
  • 2 0
 @stitch1013: wow, really it's that much? So that means the 38 is like 20mm longer a2c than what they could have acheived with a dual crown 36.
  • 2 5
 They said above you can still get 170mm air spring for the new 36. That said I'm going to shill on this fox post and just advise you to get a lyrik instead because it's already a better platform for less money.
  • 14 3
 The 36 has a very sticky airspring. It has an awful this before moving through the travel. I eventually have up trying to accept this and puts push coil in it.

While talking to Fox on the phone (I'm a dealer) they seemed unwilling to help with creaky CSU's or blown dampers. They insist on the product being sent back. No communication, and long wait times, leaving the customer badgering us endlessly.

What can Fox do to improve their customer service?
  • 10 9
 SE: There's a couple different questions here ... we are going to reach out to you directly.
  • 10 2
 What an excellent question. Global fox issue. Worked this summer in Canada and it was tragic how useless the fox guys were. Here they’re difficult. For a premium product, the arrogance and lack of support has been a let down.

Local suspension tech found through Micrometer measurement it isn’t likely a sticky airspring, it was bushings that were too tight and had to be sized out of the box. Then combined with the handful of grease that the factory sticks in the air piston blocking the transfer port.

@shoplife
  • 11 0
 Curious on your guys' take on how "accurate" the Shockwiz if at tuning in Shock and Fork performance!! Do/have you seen some analysis "flaws" or areas in the Shockwiz algorithm that could be enhanced. Eg. Low speed compression always seems to be Hi/Lo???
Thanks
  • 16 2
 Are 20mm axles on single crowns coming back anytime soon?
  • 2 0
 And why have you not released the 38 as a 20QR x 110 in addition to 15mm axle, if not 20mm only?
  • 28 1
 SE: The stiffness benefits of 20mm over 15mm are marginal. The added convenience of a QR axle is big benefit for most riders, aside from Pinkbike riders, who ride fully pinned at all times Wink . And the ability to package a floating axle with a QR15 allowed us to keep weight down as well. Lastly, 15x110 is far more common these days and we wanted to be compatible with more wheels.

AL: Long live 20mm!
  • 10 0
 (Expects to be ignored)

Why are Fox products so much more expensive in Europe? I've got full Fox on both of my bikes (both came on the bikes when ordered, inc. Transfer on the enduro). I'd really like to change my air shock on my Enduro bike for a coil. But, the cost of the new coil in Europe is insane. In the US, I'd buy it. In Europe? I won't, and I'll go Ohlins.

Would love to know if there is an actual reason for this.
  • 12 0
 SE: There are a number of reasons why prices can vary from market to market, the biggest of which are import duties. In the EU for example (or Germany at least), there is a 19% tax that accounts for the price discrepancy you might see if you were to compare MSRP in a currency exchanger, for example. Of course exchange rates change daily as well and MSRP is set once at start of the season.
  • 11 3
 Why is the removal tool for the air side different from the damper side of the fork? This means one has to buy two overpriced non-generic tools to open the fork. Does Fox want to encourage or discourage people from doing their own servicing?
  • 6 9
 BB: The damper side base stud is larger in diameter because the rebound adjuster passes through it. We’ve kept the air side base stud small because of weight.
  • 5 1
 I mean you answered your own question, fox can't try to sell you tools and then tell you to send in your fork after you laugh at the price of their proprietary tools if they used cassette interfaces.
  • 6 0
 Have you met any person that likes the new, round arch design? I am actually serious about it, since it is the first thing everybody around me is jumping on to. Also this seems to be FOX specific and usually doesn't happen with other new telescopic forks.
  • 5 0
 First of all congrats on releasing the latest line up- they all look like great products!

In the latest Grip2 damper you're using VVC technology on high-speed compression and high speed rebound circuits. Why do the new X2 and DHX2 only use VVC on the high-speed rebound circuit, and not compression circuit as well?
  • 11 0
 BB: For VVC to be effective it requires a minimum flow rate through the piston. This flow rate can be achieved by displacing a lot of oil (which happens on rebound) or flowing oil very fast (compression on a Grip2 damper). On a shock compression stroke, the oil displaced by the shaft that flows through the base valve does not achieve the flow rate needed for VVC to function effectively.
  • 5 0
 How much does looks play a part in the structural design of a fork? Or is the outcome almost purely based on operational properties such as weight, performance and manufacturing capabilities etc...
  • 5 0
 JC: Looks certainly play a part, but the structural design is much more influenced by required clearances (bike frames, tires, brake rotors), strength to weight, stiffness to weight, and design for manufacturing. The design process iterates aesthetic considerations alongside the requirements mentioned above to come to a final design.
  • 2 3
 @foxfactory: thanks for the response. It sounds logical, but somehow other forks manage to weigh the same and not need multiple special tools. Will future forks at least keep the same tools?
  • 1 0
 This question was obviously in response to
"BB: The damper side base stud is larger in diameter because the rebound adjuster passes through it. We’ve kept the air side base stud small because of weight."
  • 4 0
 Custom shock tuners claim that there is a big advantage to using their custom tuned mono-tube shocks as opposed to a "wide range" twin tube shock like the X2 series. Is a custom mono-tube always better, in your opinion, or has the x2 surpassed that option when looking for the best rider tuned shock?
  • 5 1
 AL: with a mono-tube shock, you might well benefit from a custom tune! With a twin-tube shock, you have a much wider range of adjustment and therefore a custom tune is probably not necessary. The best shock is a well-tuned shock - whether that outcome is achieved simply by turning knobs (a la X2) or by having a custom tune done - which we also offer via our Fox Factory Tuning program.
  • 5 1
 Hi Fox,

A bit of a question/comment. I am a heavier rider (220lbs) and find it extremely difficult to find springs for coilshocks. I am currently using a 600x74 SLS spring on a 250/75 shock. It has worked okay, as this is the only spring I could find that will fit the shock. I had the spring dyno'd, and the spring rate has an average of 561lbs. Now, this leads me to my question. Given that you do currently make a 600x3 standard spring, why is it that you dont offer a proper longer stroke 600lbs spring in an SLS. Obviously requiring a larger diameter wire, it could still be thinner than standard, and slightly shorter end to end. It would be nice to see some 625lbs spring options too.
I can also say I am not alone in this, as I personally know several riders locally who have the same issue. Not all of us are built like horse jockeys.
  • 4 0
 Probably a decade ago there was a few bicycle frames with full floating rear brakes, a technology borrowed from motorbikes. They quickly disappeared.
Back then I was wondering how to adapt the idea to the front brake. I still don't really understand, that during braking, what kind of twisting forces/torques occurs and how does it affect the fork?
  • 5 1
 Hello, as you just told makripper, "you can service them yourself, at a LBS or at fox center". But in Mexico it is impossible to find the service kits. The 2 distributors shown on fox's site are just a duopoly and do not distribute anything. I am a LBS, very small, focused on suspension service. We have to get all our kits online or produce them with local factories, and pay more for the shipping than the actual price of the kit. Why do you allow this monopolys? And it is impossible to contact you, because you redirect us to this distributors that dont want to share any piece of the cake.
Is it possible to get this kits with Fox USA directly?
  • 7 4
 Why is there no 170mm 36, and will there be an air shaft that allows you to run it at 170? I for one don't feel like the old 36 lacked any stiffness even at 170mm, and might look elsewhere if the 38 is the only option for my new build.
  • 4 0
 SE: There is no complete fork option but a 170mm air spring can be bought separately.
  • 5 0
 I miss late Tuesday nights in the office and that one time a flaming piece of loctite made it into Ariel's oil bucket. I hope you guys are doing well!
  • 3 0
 AL & BB: Slawber! we miss you too.
  • 6 0
 Would you rather drink pistachio flavoured root beer or eat root beer flavoured pistachio?
  • 6 0
 AL: I am personally a big fan of drinking root beer while eating pistachios.
  • 7 0
 200mm Transfer dropper when?
  • 4 1
 First off, thanks for doing this!

I'm curious how much your engineers and designers ride other suspension offerings to get a feel for pros/cons or efficacy of various technologies when designing FOX's next generation products? Specifically, do you get on any of the more "boutique" offerings out there to see what they provide (EXT, PUSH, CC, DVO, etc.)? Or do you pretty much benchmark against FOXs current products and suspension from "that other company"? What are the boutique mfgs doing that you really like? Do you ever draw inspiration from them?
  • 7 0
 AL: we try to ride everything we can, for the reasons you mention and more. We are a company of passionate riders and we are fascinated by all the different stuff out there. And it would be a lie if we said we were never impressed by something another company did, there are so many cool things out there!
  • 3 0
 I have an X2 Factory, have all of the spacers possible inserted, and running highest possible PSI. Yes, I'm a heavier guy but I consistently am at 40-45% sag while climbing even when the climbing switch is to "firm". I have tried everything, ensuring the 2 chambers are equalized and everything. What has happened/what am i doing wrong? Please help!
  • 2 0
 BB: there are a lot of factors, without knowing what bike you are on (what leverage ratio is uses), and how much you weigh exactly, it's really difficult to say. We'll reach out to you directly to see if we can help.
  • 1 3
 To be honest your shock sounds totally blown. Unless you are 350+; lbs in which case you might need to consider a coil shock or custom tune. Maybe your shock pump is broken?
  • 1 0
 @LeoTProductions: 40-45% sag when climbing? Thats probably about right if the shock is setup with 30% sag. What is the actual problem? You don't set sag while climbing
  • 3 0
 Just wanted to drop in and say keep up the good work guys! A number of years back I had some complications with a fork of mine, Bill and the team at FOX took care of everything with the best customer service experience I've ever had. Been on fox ever since!! Beer
  • 7 1
 What are the axle-to-crown lengths on the 38 (29")?
  • 2 0
 38, 29”: 573.7mm for 160mm, (+10mm for every 10mm of travel increase)
38, 27.5”: 555.7mm for 160mm
  • 7 1
 Why not a 36 double crown?
  • 5 0
 Or 20mm boost axle!
  • 10 0
 why not a 32 dual crown? whatup, 1998?
  • 1 0
 Yeah why not just make a stiffer 36. Still waiting for the rumoured 42...
  • 1 0
 SE: answered above.
  • 2 0
 @PanchoPaloma: SE: answered above.
  • 7 1
 On a scale of flat pedals to alloy frames, how cool is Jordi?
  • 7 0
 AL: Jordi officially cannot ride flats.
JC: Purple Ano Cooks Bros cranks cool! Old Skool cool.
SE: Jordi is 26" wheel and toe clips kewl
BB: Jordi who?
  • 4 0
 What are your thoughts on progressive coil springs? Do they pose challenges w/ respect to rebound setup? Will Fox make progressive springs for shocks?
  • 5 3
 JC: The lightest and most rider-adjustable progressive spring is already available. It allows a rider to select rate and your progression – air springs! Progressive coil springs increase the complexity of spring selection, something that is already a burden for most riders and tough for shops to stock. For rebound setup, a progressive coil spring would not be more difficult than an air spring – we have knobs for that Wink
  • 4 2
 Q for Sean: Moving from AT&T to the bike industry - how difficult was it to break into the industry? What was your approach for getting in front of the right people? Who are the right people?

Thanks! Big fan of all things Fox - you guys kill it with everything you make, from socks to helmets to forks & everything in-between.
  • 5 0
 SE: I took a big pay cut going from AT&T to the LBS! I just loved bikes so much that I knew I wanted to work in the bike industry. My passion for bikes and the connections I made working in the shop (shout out to Velo Pro Cyclery in Santa Barbara!) led to the agency job, which led to Giro, etc.
  • 1 0
 @foxfactory: Love your story Sean. VP still rocks even though you are missed
  • 4 2
 Was a Dual Crown 35-36mm diameter Enduro fork considered as opposed to the Single Crown 38? Looking at various Dual Crown products, it appears that weight is similar (to the new 3Cool , Axle to Crown is advantageous with the Dual Crown, and I'm imagine that the Dual Crown would have superior stiffness even with 35-36mm stanchions as a result of the DC. Why specifically was the Single Crown the way to go for this application?

Thank you.
  • 1 1
 BB: we answered this same question above already Smile
  • 3 1
 2 questions for you guys:
Are there plans for factory installed coil springs or coil upgrade kits for the 2021 forks (like what is in the Marz Z1 Coil)?
Any chance of a 38 or 36 Performance Elite model with the gloss black lowers and crown? I am trying to minimize mattte black components on my bike, but I also don't like the look of Kashima ????‍♂️
Thanks for making cool suspension!
  • 2 2
 BB: the new air spring in the new forks can be setup to be super supple off the top for a more coil-like feel. We would recommend trying one before deciding for sure if a coil is what you need or if you can achieve the desired feel with our new air spring.
  • 4 2
 I want to emphasize the question about the CSU creaking if this haven't been addressed yet - I had to be off the bike for 3 weeks last year because of this issue and won't buy another fox product until I know this has been addressed. Whats changed?
  • 5 14
flag foxfactory (Apr 9, 2020 at 11:43) (Below Threshold)
 SE: This was the first question we responded to at 10am, maybe you hadn't hit refresh? Smile
  • 5 3
 @foxfactory: This indicates its a widespread concern and know issue of the product that leaves the consumer out of product to resolve the issues through non availability to use product during resolution process, shipping and transit costs in seeking to have the CSU's replaced, with the CSU's replaced never returned under a "we will just keep these" in the replacement process exercise. Under our legislation this process and the number of times it is occurring to consumers would indicate known issue, widespread and subject to class action.
  • 7 0
 What does the fox say?
  • 6 0
 If you were a hot dog, would you eat yourself?
  • 4 0
 SE: If Jordi were a hot dog, I would eat him. Slathered in sauerkraut and deli mustard, of course!
  • 2 0
 @foxfactory: nasty. raw dog or no dog.
  • 4 2
 Why don't Fox forks have integrated fender/mudguards? There are obviously holes behind the arch to bolt one on but no factory unit is available. In fact, users are forced to use the cable tie mudguard solution on our $1000 brand new orange forks.
  • 12 2
 SE: ummm ... somebody did not get the memo! Wink have you checked out a website called Pinkbike.com recently? It's a pretty cool site.
  • 1 1
 @foxfactory: Would the new Fender work on a 2019 lower? Could I just bolt it on the arch and then trimm the lower part? Its a sweet fender.
  • 3 1
 The Syncros Trail Fenders work great with those holes on the non-newest 36/38, they even work on 34s!
  • 4 0
 @Apoxual: I have one and it def looks cool and the bolt on is fantastic. However they don't work great at all!? They funnel dirt/mud onto the lower part of the stantions and the seals. There are no "ears" to direct that stuff below the seals/stantions like every other mud gaurd, including RRP and Fox's new one.

See here: ep1.pinkbike.org/p4pb16856815/p4pb16856815.jpg
  • 5 0
 Have you considered using spherical bearings in eyelets instead of bushings?
  • 1 0
 BB: we have and there are pros and cons that we don't have time to dive into here (5 minutes left!). the short answer is that the pros do not outweigh the cons in our experience.
  • 5 1
 @foxfactory: main con being price as always right and that counts for 3 cons?
  • 2 0
 Will the new dhx2 air have a better midstroke support than the one that came on my 2018 Tues? I have my current shock full of tokens and setup as good as I can get it but it sits low in travel. I weigh 220 with gear and love the air over coil but just want to have it sit higher in the travel.
Thanks!
  • 2 0
 Do you calculate with real or ideal gas for air sprung forks? How much goes into the engineering? I think about FEM and CFD, casting simulation, heat treatment etc. What are the steps you take in-house and what is at the suppliers?
  • 4 2
 VERY STUPID QUESTION (but I’ll give it a try): With Trust forks out of the market, the linkage driven forks aren’t as available to the public. @foxfactory, have you ever considered creating a lightweight linkage driven fork, that has more benefits than a regular telescopic fork?
  • 2 0
 Got a brand new Yeti SB130LR with the fanciest o' the fancy 36 on the front. It's probably my 6th 36 and maybe my 10th Fox fork dating way back to an old vanilla fork on a Jamis XLT almost 20 odd years ago.

Been a bit concerned with this fork.

It's loud. It "shakes". It almost feels like I have the slightest bit of a loose headset. Headset's ok. Thoroughly checked.

Are new forks shipped with looser bushings than I might be used to? My 2018 36 did not / does not have this problem. I can feel the fork shake and clatter through rough stuff and when the front wheel is in the air there's almost a shudder.

Local shop and I have ripped it apart and checked the bike multiple times. Can't find a single issue. Friends brand new 36 that was not an OEM fork has the same issue. Any thoughts? Is it in my head? Am I crazy? You guys crazy?

Thanks and stay safe during these wild times!
  • 5 1
 When will the new Grip 2 be available as an after market upgrade?
Will it still drop into a 2015 36?
  • 4 0
 BB: it is reverse compatible and it is available to buy.
  • 8 3
 How much wood would a woodchuck chuck if a woodchuck could chuck wood?
  • 11 1
 BB: we are still working on how many licks it takes to get to the center of a tootsie roll pop, we will tackle this one next and circle back with you.
  • 4 0
 Will creaking CSU's send back for warranty claims be replaced with the revised and strengthened new CSU's?
  • 1 2
 No, you are likely to get like for like of old model stock or held inventories. What you are unlikely to get back is the original CSU's from the distributor in the warranty process. This indicates this is not warranty but remedy for a know product fault that continues to be sold to consumers, who typically are unable or uninformed they really need replacement annually ie racing application. This informs future class action or individual damages cases should they fail catastrophically on consumers.
  • 2 1
 I have 3 different 2020 fox 36 forks on different bikes. The manual says high speed compression has 16 clicks from closed but the forks all have around 30 clicks from closed. From reading different things online, I'm confused as to whether there is a warranty issue with these or if they are all supposed to be like this. Can you clarify?
  • 2 0
 BB: The old design made it difficult to get a consistent exact amount of clicks. The new dampers with VVC eliminate this issue and provide exactly the same amount of clicks every time.

AL: no matter old or new damper, and brand of fork, you want to count clicks from closed so you have a consistent baseline. once you get past 16 clicks on the old damper, there was no change to damping at that point.
  • 2 1
 Hello Fox crew and thank you for the AUA sesh!

My question to you all is:

Will you make a Grip2 damper for the 34 line? If so, will it be backwards compatible with the latest release of forks? If not, why is the 34 left out of the lineup?

Thank you
  • 15 0
 SE: Keep your eyes peeled to Pinkbike in the coming days Wink
  • 1 0
 @foxfactory: Doooooooope! Thank you gentlemen and Pinkbike.
  • 1 0
 @foxfactory: HELL YEAH!!! Super hyped
  • 2 1
 I love riding and happen to be a dynamics engineer in automotive racing and aerospace, so I tend to look at developments in the biking world from that perspective. The degree of data acquisition and simulation (and importantly, how useful it is in reality) varies wildly across different forms of racing - not just to develop the product, but to develop the racer. I'm curious where the MTB industry currently is, and where you see things headed.
  • 3 0
 JC: Speaking only for Fox, we rely heavily on both data acquisition and simulation to develop products and then measure how well we did (simulation ain’t easy, but its necessary…). We also use DAQ to refine setup and get things dialed for our top racers. DAQ in the MTB space is nuanced due to the rider to vehicle weight ratio, which is inverted from the typical vehicle dynamics situation. Just like the actual products, the development of the DAQ is itself a continuous process. Simulating and measuring the bike is pretty straightforward - the rider much less so.
  • 4 0
 can you hook us up with a Z1 with 100mm travel options all the pros are getting?
  • 4 0
 @foxfactory I want a cost effective dirt jump fork, just like the good old days of the float 36R that was super easy to service and lower travel. Is there any plans to offer something like a Fox 36 -275 - grip performance in a 100mm travel option. Alternatively, could you introduce a new Marzocchi DJ 1 based on the new Z1 coil... please please please.
  • 3 0
 In general, how do you setup a Fox 36 Grip2 differently for a more average Joe rider instead of an aggressive rider? Thank you!
  • 1 0
 ah bummer...did I really get skipped? This is a solid question in my opinion
  • 2 0
 JC: For less aggressive riding, run more HSR damping (fewer clicks from all in) and less HSC damping (more clicks from all in) than a more aggressive setup. As your riding progresses, you can move in the opposite direction.
  • 1 0
 @foxfactory: What if this still doesn't feel like enough?
  • 1 0
 @Grantma: Pull the volume spacer can make a difference for sure. You won't have to drop as much PSI so gets super squishy off the top (not ideal imo)
  • 1 0
 Just had my Grip2 replaced under warranty- Thank you for that- but the new unit although installed correctly, the compression adjustment dials are wobbly. Not like the original. Fox support says "this is normal". But you can see there is a manufacture difference. Just does not look or feel like normal Fox stuff should. Thanks-
  • 3 1
 BB: we will reach out to you offline to learn more.
  • 1 0
 Does Fox feel that there is a practical application for dual crown forks in enduro racing? I always felt that the biggest limitation would be hitting knees on the stanchions when sprinting uphill, but that issue is vanishing as bikes get longer
  • 1 1
 SE: already touched on this one above.
  • 1 0
 My dad bought a 2018 Santa Cruz Hightower. He has the Fox 36 with 150mm and the Grip Damper. He also has the DPX2 on the rear and we both have a hard time bottoming out the bike, or even getting close. He has it set up as plush as it can be without diving but it still so very harsh on high speed chatter. I can also get on that bike and jump off of anything and not bottom it out. He has had it costumed tuned, which helped, but it still doesn't feel active under quick bumps.

I also jut got an Orbea Rallon with the 36 in 170mm with the Grip 2. I am happy with the fork, but I still wish that it was more active. It just doesn't feel like it is moving going over small chatter or braking bumps, which I didn't ever notice on my old Rockshox Pike...

Any ideas on what and how to open up our forks and reduce extra friction? Different seals, shims, oil viscosity?

Thank you. It would really help us out!
  • 2 0
 JC: we will reach out to you offline to see if we can help with tuning.
  • 1 0
 I recently took my DHX2 in for service. I needed to increase the spring weight from 400 to 450 the stroke on my bike is 3.0. I was surprised when I picked up my bike to see a 3.15 spring installed. The shop says that Fox no longer sells a 3.0, is there anything wrong with running a 3.15 spring on a 3.0 stroke shock?
  • 1 0
 No there’s absolutely nothing wrong. It means the spring can compress 3.15” before binding, which won’t be a problem on your 3” stroke shock. Fox used to sell 3.25” springs for their 3” shocks. You’re good.
  • 1 0
 @TEAM-ROBOT: so now you’re into...
The lord Jesus Christ, and helpful technical advice?!?!
Really caught me off guard there.
  • 1 0
 @jflb: glad to be helpful.
  • 2 1
 I'v got problem with grip (not grip 2)damper
broke first grip damper in marzocchi 58. linear scratches on shaft. compression and rebound not working.
send to poland distributor for warranty repair and they say . THATS YOUR PROBLEM.
very angry about that , bought new grip damper
after 2 weeks , second damper the same problem like copy and paste .
thats definietly a construction fail not my fault.
why they dont repair/give me new damper ?


*friend from slovakia have same problem with grip damper and slovakia distributor normaly change grip to fit4 on warranty .
  • 1 0
 Thanks for doing this Fox! In your personal riding experience, is there a noticeable difference between the new 36 and the 38 when doing normal rides (not just smashing bike park laps, or Richie Rude-ing it through rock gardens)? Does the extra torsional stiffness really make that much of a difference?
  • 2 0
 Will the new grip2 work for someone whos only weighs 105lb I ve had all 36 forks from 2010 and could only run about 35psi and with all the knobs open through them i feel the fork still doesnt work for me
  • 1 0
 I have a Fox 36 Performance Elite Ebike fork that is 150mm travel and I want to bump up to 160mm. Does the ebike version use the air spring from a fox 34 or is this a custom air spring only for the 36 ebike? If so where can I find that part?
  • 2 0
 Any thoughts on doing an inverted fork? I've got one that I love, and have ridden other amazing ones too. Do you think an inverted platform would add anything to the performance these amazing new forks have to offer?
  • 1 0
 Hi!
Coming from observing problems of very lightweight people (say around 100lbs). Is there any chance you will design an air spring that can be modified aftermarket to independently pressurized positive and negative chambers (dual air). I know those were generally dropped in industry because for typical user it brought negligible benefits if setup correctly and big drawback when setup incorrectly (and it happened a lot).
  • 1 0
 Been riding a dhx2 that came on a new 2020 sb165 I purchased from Jenson. It's only been 6 months and it's leaking oil. can i get warranty work on it? Submitted an email to an address I got on the fox site, and at Jenson and have gotten no replies.
  • 2 0
 @foxfactory Any plans to make a 200mm length Transfer post? I think the Transfer is the best post on the market but unfortunately id doesn't come long enough for us tall dudes =(
  • 7 6
 Why does fox release products that aren't quite an upgrade but touted as on for example replacing the tried and true rc2 cartridges with the half baked grip 2, with a horrible digressive compression damping curve, only to later introduce the vvc compression model that is on par with the rc2 you replaced.
  • 1 0
 How much more progressive is the air spring rate in the new float X2 shock? The general consensus online is that the previous float X2 isn't progressive enough to play well with my 2019 transition patrol, even with the max # of volume spacers installed. Can you provide a % how much more progressive the new air spring is?
  • 1 0
 If Fox would make some of their updates backward compatible similar to Rockshox, that would be good thing overall. I know that goes against good business principles of 'selling more product' but changes to air springs and some dampers (the Grip2 upgrade is a good start) that are backward compatible would be good to have.
  • 1 0
 Doing this can greatly reduce your ability to innovate new designs and concepts. You can’t move forward if you are looking back.
  • 1 0
 @bradwood: or you're moving forward without leaving everyone behind.
  • 2 0
 Super excited about this new line up! Do you have any plans for higher spring rates for the dhx2? There are several modern bikes being sold with coil shocks that have little to no spring options for riders ~100kg +
  • 1 0
 I'm not sure if this ones been asked or not, but:

With your new 38 coming with an extra bolt by the axel to compensate for the effects of poor hub tollerences (cool idea btw), I was if the difference between QR and bolt-through axels could make a any difference with regards to applying unwanted stress to the lowers (and thereby inducing missalignment etc) - is there a better choice between QR and bolt-through axels?

Thanks!
  • 1 0
 @foxfactory I'm pushing 260lbs on a 2020 Fox Factory Float X2 shock and a 2020 Fox 36 Factory Grip2 fork on a 2019 Pivot Switchblade (135mm rear travel and 160mm front travel). Should heavier riders assume they need to use tokens? I have things stock right now but I don't understand the token game enough to know what I should or should not do. It is tough to find a really comprehensive write up on what tokens do and do not do.

Will stuffing my fork and shock full of tokens make it feel like a shorter travel faster bike for weekends when I want to ride a lot of XC?

Will using tokens increase or decrease small bump compliance for heavy riders?
  • 1 0
 In suspension we first saw displacement dependent valving then velocity dependent valving. Do you ever expect to an acceleration dependent valve technology? Or even imagine how such a mechanism would work?

Also magnetic resistance for damping? any thoughts?
  • 1 0
 @foxfactory:

'' SE: we offer rebuild kits for all of our components going back at least 7 years! ''

By this do you mean products 2013+ have parts support indefinitely or is it after a product is discontinued it gets parts support for another 7 years?
  • 1 0
 Hi Fox! DIY serviceability is my highest priority and I'll take a small weight addition if it means I can service the component myself and the reliability and performance don't suffer greatly. Which Factory or Performance Fox or Marz fork and shocks are easiest to strip down and maintain? How much investment in specialty tools is needed in addition to the purchase price?
Thanks

ps I'd like to see PB include comments on DIY serviceability for all their component reviews.
  • 4 1
 Why is your high speed/lowspeed cartridge after a basic oil bath service makes a sucking noise on rebound?!
  • 3 0
 Ariel - Can you make us up a few of the mythical maverick duc36 forks? Maybe even duc38...
  • 5 1
 Why Fox products in Europe are a lot more expensive than in USA?
  • 1 0
 Fox 40 2021 for example:
US Retail: 1749$ ~ 1600€
EU Retail: 2299€
  • 2 1
 SE: answered above.
  • 2 0
 Will the updated EVOL air spring and sleeve be available as an after market upgrade that's retro-fittable to older 36 models?
  • 1 0
 BB: It won't be - it's a whole new design and the parts are not backwards compatible on 36.
  • 3 0
 For someone who doesn't know a lot about suspension, what should I focus on when setting up my bike?
  • 3 0
 AL: Set proper sag first and foremost! Rebound secondarily. We provide starting point recommendations for our forks (ask Mike Levy where to find the decal Wink ). Frame manufacturers typically provide rear shock recommendations as leverage rates etc. vary dramatically.
  • 2 2
 How do you calculate your prices? seriously i dont get it (hand made in the USA?)! I would appreciate a fork and shock with a similar adjustability (high and low speed) than your factory models but at a lower price point. Thx!
  • 15 1
 SE: Our #1 goal is to deplete the bank accounts of dentists the world over ... and we are in the bike industry so we do have to consider things like keeping our yachts fueled up and what not. Wink Seriously though, the entire process from engineering to manufacturing to getting products in the hands of riders takes money and those costs are all reflected in the products. FOX has always made premium products and technology costs money. We do offer Performance Series and Performance Series Elite if you'd rather not spring for Factory Series.
  • 3 0
 @foxfactory: Do love this self-awareness
  • 6 6
 I've had two shocks come from the factory needing to be warrantied right away without even riding on the trail. Then I have a Fox 36 fork which is part of the infamous batch where 16 clicks do nothing. What are you doing to address quality control issues, and why would I want to buy a Fox product again when I've had nothing but problems?
  • 4 0
 Jordi, are you single?
I've got two sisters...
  • 3 0
 SE: "it's complicated"
  • 2 0
 Can you show us the new air spring in the new forks and is backwards compatible with the current 36 and 40. How does the 38 fork air spring work with the inner sleeve?

Erik
  • 1 1
 About dampers and air springs: What can be used in older chassis? What spring and/or damper could be used inside other manufacturers chassis? Could I use the Grip damper inside a suntour chassis? Is there a compatibility or everything is exclusive to fox?
  • 3 0
 Will you come out with drop in, on the fly adjustable air springs such as the MRP Ramp Control, DSD Runt, etc.? Thanks
  • 1 0
 When does a fork become too stiff? if we are comparing DH forks the Boxxer is 35mm and the 40 is well 40MM, thats a huge difference, at what point is a fork to stiff to where it transfers hits to the rider?
  • 2 0
 SE: everyone has a slightly different view on this, which is why we now offer both the 36 and 38.
  • 4 1
 Is it possible to extend the new 36 out to 170mm? IE is it just not available as a default option?
  • 1 1
 SE: answered above.
  • 1 0
 @foxfactory: thanks, saw that. You guys are thorough!!
  • 1 0
 Do you have any tips on how to make your suspension smoother or quite? And is there a specific way I should treat Kashima coating, or should it be OK with the usual 'wipe it down with fork oil' method?
  • 2 0
 Will there ever be a performance version of the 831 36? Or will Marzocchi ever drop a “dumbed” down version of the 831 and possibly remodel it as a DJ?
  • 3 0
 Ariel Lindsley is a Whiskey Smoking Gypsy..., and one heck of a bike rider to boot.
  • 3 0
 When will a grip 2 damper be made for the 34, and will it be compatible with existing models?
  • 3 0
 Do you think a 38mm stanchion fork and/or an air shock will come to Marzocchi's line up soon?
  • 2 0
 If I'm not bottoming out a fork/shock with volume spacers removed, is there significant downside to running it like that? Any Should I be adding extra HSC/HSR perhaps?
  • 1 0
 JC: no downside, run it!
  • 1 1
 Why don't you guys use a scraper seal on the sealhead of the Rhythm series NA2, EvoL air spring?

Can I remove the scraper seal from Factory and Ps-e sealheads for better breakaway? Do I need to be concerned about excess oil migration?
  • 1 0
 with the addition of the air bleed valves, it stands to reason that "unintended pressure ramping" was a significant issue on the older forks. was this a bigger problem than was originally realized?
  • 1 0
 YT Decoy Pro Race with 36 FLOAT FACTORY EBIKE 170mm. It's super stiff when sag is set at recommended 20% and not coming close to using full range of travel. Is it okay to run more than 20% sag. Any other suggestions?
  • 1 0
 I second that. Fox's 20% sag recommendations make the forks feel incredibly harsh. It's nearly impossible to use full travel w/ their fork recommendations. The shock recommendations are good, however.
  • 2 0
 @moroj82: Same. I yanked my volume spacer on 36 and run about 25% sag. Its much better. Adjusted the compression a bit too. Fox's recommended specs are for some hardcore dudes that run it real stiff (which isn't me). I def see a fair amount of people just running a mountain of sag to get deeper into their travel...but man that last inch or so of travel is really difficult to tap into...and I dont just mean the last 10% (I know the whole stantion isn't used too). Volume spacer removal helped without having to go super squishy/low psi off the top. And yeah the Shock recommendations are pretty good. 30% sag does the job
  • 1 0
 Is there any empirical evidence that Kashima stanchion coatings are better (lower friction; more durable) than regular stanchion coatings, such as what's on your Performance Elite models?
  • 2 2
 Hey Fox, your service turnaround has been quite long 4+ weeks minimum this winter it seemed like. I also got back a shock that looked like someone got happy with a wrench and knicked it up. I've had several shocks come back with wrench marks on the eyelet hardware. Those should be pressed in easily, not sure how your techs are scratching things up. It's frustrating and has me switching to RS and doing the service myself.
  • 1 0
 Fox old x2. the oil reservoir air pressure setting. Its 150psi for all shocks or different bike 2 bike?
How does this pressure setting effect performance, higher / lower air pressure ?
  • 1 0
 @Mondbiker: not what I'm asking.
Asking how does effect the performance if not at the correct pressure.
Always, some donk with a reply that isn't needed.
  • 1 0
 @dmik: Have you read what you wrote actually? I don´t think so, it should be 150psi and that´s that,not lower or higher regardless of bike, how is changing it going to affect performance? Hmm I can only guess, negatively?
  • 2 0
 Is it just me or is Fox responding to this AMA extremely slow? Its a great opportunity to interact with customer base, PB is doing a good job of keeping the whining low too.
  • 1 0
 Their Alexa must be running slow today
  • 2 0
 Are we going to see any changes to the DPX2 any time soon? No real complaints, just wondering if we can expect to see some refinements relatively soon.
  • 1 1
 I have a MY2020 Fox 36 E-Bike Performance Elite with 160mm of travel, I'd like to bump it up to 170mm. Knowing it has an 34 air shaft in it, will there be an air shaft upgrade coming out? Or can I do a combinason of a 36 170mm shaft and I transfert the pistons form my fork on it?
  • 1 0
 When will we see the return of the Vanilla being that coil is more popular again, and that the 38 has the tube in tube air spring, would this allow to switch between coil and air similar to Ohlins?
  • 1 1
 I've always been curious about this stance. How exactly does threading the top 2" of the steerer tube impact warranty coverage? Sure, if you were removing material from the interface I could see it but not threading the very top.
  • 1 1
 Hi, first of all .. Good Job.. I love 38mm stanchions !!
My question is: When we can expect 190 or 200 mm single crown.
I guess it would be definitely doable.. If you don't think so, please, could you explain why?..
Thank You..
  • 1 0
 cause it´s dumb
  • 1 0
 @Mondbiker: kdo se te ptal na tvuj nazor gumo ?
  • 1 0
 @PROFA: Jsi na fóru čurimíre Wink
  • 1 0
 Are the 2020 36 CSUs compatible with the updated 36 2021 lowers? Also there was mention of a new air spring for the 2021 forks. What exactly has changed on the airspring?

Thanks!
  • 1 0
 Am I correct to assume that a new Fox38 can be extended or shortened between 160-180mm travel at anytime in the future, given the corresponding air-shaft/parts are purchased as per availability?
  • 5 4
 Do you make rebuild kits and make your forks easily serviceable now? If not, why not? I don't like waiting months to get my suspension components back.
  • 2 1
 SE: we offer rebuild kits for all of our components going back at least 7 years! You can service them yourself, at a local shop, or at one of our service centers.
  • 1 0
 @foxfactory: Itried to get a service kit for my 2016 34 and couldn't get one. Thanks for the reply
  • 4 1
 When will the new Float X2 be available?
  • 1 0
 SE: Now! for most sizes, at least. some are a few weeks out yet.
  • 4 1
 When will the new 36 and the 38 be available?
  • 1 0
 SE: in stores now!
  • 13 9
 Can I have a free fork?
  • 2 0
 any news on some new tech "trickling down" to the dpx2, dps?

I'd like to note I've always found that expression to sound like a 2nd grade bathroom joke.
  • 5 0
 SE: Nerp.
  • 3 0
 Running 26" wheels on a 27.5" fork... Does it makes a difference at all?
  • 1 1
 BB: it will make .75" in front end height. but it can be done. are you thinking of a reverse mullet or what?
  • 4 1
 When or why not a 36mm stanchion, 15mm axle dual crown?
  • 3 0
 what about a 15mm stanchion, 36mm axle triple crown. . .
  • 1 0
 @sunringlerider: SE: stop giving away our secrets!
  • 2 1
 Bringing in the 38, can we expect to see a new DH chassis in the future? Things are getting supersized, so why not develop a 42?
  • 4 0
 Why stop at 42? I wont be happy until I see a Fox 50.
  • 4 0
 @sunringlerider: AL: the man has a point
  • 3 0
 Put Damon behind the keyboard!!!
  • 2 0
 BB: we wanted to but Damon is 3000' into his 8000' elevation day. Because Strava.
  • 2 0
 Have you ever thought about using magneto-rheological suspension fluids that are often used in performance motorsports?
  • 1 0
 SE: we answered this above in a question about Live Valve.
  • 2 0
 Can I get a fork made entirely from Kashima, and how much will it cost please?
  • 4 0
 SE: slide into my DM's.
  • 2 0
 Did you ever consider doing an adjustable offset on the 40? (Like with a couple different axle bore locations)
  • 1 0
 what upgrades to my '19 Fox 36 float with GRIP cartridge on my commencal meta tr essential would you suggest that wont break the bank?
  • 4 0
 SE: none - Grip it and rip it! The Grip damper is awesome and simple to use. You can get a Grip2 upgrade if you find yourself wanting the ability to finer tune.
  • 2 0
 What is the reasoning for a 38 instead of a single crown 40 which you already make lowers and internals for?
  • 2 1
 How’s many hours of riding approx before i need to think about changing the lower bushes on a 36 float from around 2016 onwards.

Thanks
  • 1 0
 BB: no need to change the bushings unless they're damaged or there is noticeable play (check your headset first). There are lots of variables to bushing wear. Regular fork service greatly extends bushing life.
  • 3 0
 Can I upgrade a 34 Factory with a Grip 2 damper kit?
  • 4 0
 SE: stay tuned (pun intended)!
  • 3 0
 will you make any other utensils other than forks?
  • 3 0
 SE: no, but Ariel is good at spooning!
  • 1 0
 Are you anticipating any supply chain issues caused by shuts downs/shelter in place orders at your manufacturing facilties in Taiwan or assembly in Watsonville?
  • 1 0
 At what point will you stop making 15x100 spaced forks? I have a cheapy, other brand fork and will eventually have to upgrade. Just makes me worry.
  • 1 0
 You can always change the front hub without too much trouble...
  • 1 0
 With the big release for Live Valve a while ago now, why haven't we seen this translate to Fox athletes on compatible platforms not using it on the EWS?
  • 1 0
 What exactly will the changes in the X2 equate to in ride quality and characteristics, what were the goals for the new X2?
Cheers
  • 3 0
 Please put that Root Beer finish on the 34. Please.
  • 3 0
 SE: you can get 130 and 140mm air springs for the new 36!
  • 1 0
 If a bike have a lot pedal bob or lack support in the middle of the curve. ¿It´s possible to improve that doing a new valving in the shock? Thanks!
  • 1 0
 BB: Possible for sure! Spring and damper tune can address this.
  • 3 0
 Is randy too fat for a 36? is he ready for a 38??
  • 7 7
 Pinkbike, you're deleting some reasonable and informative comments that add to the discussion. Its bullshit. Not off topic, not rude, just cluttering up a FoxShox advertisment. This site keeps getting shittier
  • 17 1
 We had feedback that the thread was hard to follow in the last Ask Us Anything we did, so we added this to the guidelines:

• Please don't "Reply" to other people's questions and try to answer other people's comments. This makes it confusing to follow the thread.

We're just deleting replies to questions unless there's a second question in them. Let Fox answer the questions, don't try to answer it for them! Use the upvote function to upvote - don't add a new comment to the thread. If you have a question, start a new thread.
  • 3 1
 Fair enough. Thanks for the reply.

If you're going to censor, can you censor the redundant and stupid questions too? Wink
  • 1 0
 @foxfactory will you be making a coil option for the fox40 and the 38?
Or possibly a coil retrofit kits?
Nothing beats a coil in my opinion
  • 1 0
 SE: answered above.
  • 1 0
 how long would the top end fork by fox would last considering you've done all the service interval in terms of performance...
  • 1 0
 With all the down country hype when are we going see a revised 34 coming out? at 120-130mm of travel I don't need a 36 or 38 but should would like some of the adjustments!
  • 1 0
 How many degrees of head angle change can you get by having little to no stanchion sticking out above the upper crown on a fox 40?
  • 1 0
 Is the new Grip 2 Damper with the Variable Valve tech backwards compatible with the last year's 36? If so will an upgrade kit be available?
  • 1 1
 SE: answered above.
  • 2 0
 Any updates to Live Valve? Is it still limited to specific bikes and/or shock tunes?
  • 2 0
 Haven't heard much about plans for the Transfer seatpost - any new exciting developments/upgrades coming?
  • 3 0
 When can I preorder a 2021 Shiver?
  • 1 0
 Why is my Transfer post getting stuck in the lowered position? Does seatpost insertion matter? It seems to work fine outside the frame. I put 10Nm max on the seat clamp bolt.
  • 1 0
 JC: back down torque until the post stops binding. You should be between 4-7Nm roughly. Different seat clamps perform differently so you may need to experiment a bit.
  • 3 0
 jesus that much torque is making the post oval. My seat clamp has 2.5Nm max limit.
  • 2 0
 Hi - does fox plan to release a shorter travel trail oriented 36 similar to the new RS SID?
  • 2 0
 Hello there, is there going to a new release in a seat post?

Cheers

Mark
  • 2 0
 Would like a straight steerer fork for 26" anything available for new product ?
  • 1 0
 Why is there such a big price difference between US and Europe?
Fox 40 2021 for example:
US Retail: 1749$ ~ 1600€
EU Retail: 2299€
  • 1 0
 SE: answered above.
  • 1 0
 My forks are leaking air and my lbs can't seem to correct the problem. Does't effect rides but drops air over time. What should I do?
  • 1 0
 When will you make a longer drop but shorter overall Transfer post? The 175mm drop is really long compared to the market leaders.
  • 4 0
 SE: stay tuned...
  • 1 0
 I have a 2019 Yeti SB130 (NON LR) and I want to convert it to a LR by modifying the rear shock.

1. How do I do the modification?
2. Will it void my warranty?
  • 3 0
 What do I do if I think the Crown/Steerer tube joint is creaking?
  • 2 0
 Which damper has the better performance FIT4 or GRIP2 ?
  • 4 0
 JC: This depends on your riding/racing preferences, both dampers have their place and it is a bit of an apples to oranges comparison. The FIT4 has 3 user-selectable modes which can be changed on-the-fly via a lever or remote. The GRIP2 provides much more adjustability to the rider to really dial things in. When the uphill time counts, FIT4 is the choice. For pure gravity riding, GRIP2 is the choice. For everything in between, each rider’s preferences will dictate which features will be best for them.
  • 5 3
 When are you going to spec foam rings that fit inside the lowers properly?
  • 3 1
 AL: my tip is to pre-stretch the foam ring slightly before inserting the upper tubes into the lower tubes.
  • 2 0
 Can I use a 29er x 3.0 tire ? With that fork.
  • 1 0
 BB: 2.6" max
  • 2 0
 Any chance we see updated dampers on the 32 Stepcast?
  • 3 1
 why aren't there any new XC or trail forks?
  • 3 0
 BB: we only have so many engineering resources and we want to make the best products possible.
  • 2 0
 What happened to the proto 34 that was spotted with A carbon crown ?
  • 1 0
 What's the exact thread (diameter and pitch) for the damper shaft and air shaft ? (36 grip2)
  • 1 0
 Do the factory enduro riders ride OEM forks that any of us could buy or are they factory modified? Custom or stock valving?
  • 2 0
 AL: They race what we sell! We use our athletes to help develop what we then sell, via our RAD program.
  • 1 0
 What is the reasoning for 38mm stanchions instead of a dual crown with 36mm stanchions?
  • 3 1
 Can I sell my rockshox fork and buy a fox fork? Please?
  • 1 0
 SE: PB classifieds are a ton of fun Wink
  • 2 0
 how can I make my shock more responsive and reactive.
  • 2 0
 Why FOX don't make markings to the sag setup on forks legs and shocks?
  • 1 0
 Fox 40 2021 for example:
US Retail: 1749$ ~ 1600€
EU Retail: 2299€
  • 2 0
 What?!
  • 1 0
 Weight Savings
  • 2 0
 RockShox has a patent on it.
  • 2 0
 Is there an updated Airspring now? Is compatible with a 2019 36?
  • 1 0
 Will there be an aftermarket 190x45mm DPX2 available in the 2021 model year?
  • 1 0
 What drives the choice to incorporate poppet valves vs shim stacks in a suspension product?
  • 2 0
 Can I upgrade a 34 Factory Fit4 with a Grip 2 damper kit?
  • 2 0
 SE: soon ... maybe Wink
  • 1 0
 @foxfactory: Sweet Thanks
  • 1 0
 Also, please make Dialed a year round program. It's just good entertainment.
  • 1 0
 SE: Stoked you like it!
  • 1 0
 @foxfactory: Was hoping you would answer my question in regards to springs.
  • 1 0
 Hello! Can you retrofit new fox40 evol air spring in last year fork? Thanks!!!
  • 1 0
 BB: on the 40, yes. 36, no.
  • 1 0
 @foxfactory:

Thanks for the reply! when are we expecting tbe new parts to be alvaiable?
  • 1 0
 does Fox offer custom tuning for those of us running older DHX2 and not 100% happy with performance?
  • 2 0
 Should we expect to see an updated 32SC Fork come out this year?
  • 1 0
 SE: 32 SC got updated last year.
  • 2 0
 Are the 2021 36 lowers backwards compatible with a 2020 36?
  • 1 0
 AL: no.
  • 1 1
 are 38's backward compatible with long 36 dampers and springs?

why does the 49 have so much offest?

are you going to make a 29" lower with less offset?

thanks.
  • 1 0
 Can I upgrade my 2019 grip2 36 forks with the new grip2 2021 internals ?

Thanks Matt
  • 3 0
 SE: yes.
  • 1 0
 Does the Kashima coating of the forks and shocks now match and if not why not?
  • 1 0
 SE: answered below.
  • 1 0
 @foxfactory: thank you! And man duh I should've Figured it was due to the different grade of aluminum alloy.
  • 1 0
 This may have been answered already. But why are you guys not using the kashima coating on the DHX2 for this year?
  • 1 0
 SE: answered below.
  • 1 0
 So,less air ,more compression damping... or more air, less compression?? I'm struggling here..11st,steep techy , no jumps
  • 1 0
 When are the next batch of 38s due at Fox HQ? I see you are currently sold out...
  • 2 0
 SE: if we are sold out, that means dealers are stocked!
  • 1 0
 What ESG measures has fox implemented recently? Does fox make any charitable donations to ESG causes?
  • 4 3
 Why should I pay a higher price for a Fox fork, rather than a Rockshox fork?
  • 9 2
 AL: Ka$h1mMa bro!
  • 1 0
 Is it possible to change the stroke of a DPX2? Eg If I have a 210x55, can it be reconfigured to a 210x52.5?
  • 1 0
 BB: it can be done but only by an experienced technician.
  • 2 0
 Any chance of longer-travel 38's? 190mm?
  • 2 0
 SE: a 40 set to 190mm travel has roughly the same axle to crown as a 38 at 180mm!
  • 1 0
 I probably missed this information, but why is there a pinch bolt and quick release for the axle?
  • 1 0
 SE: new floating axle design. Check the PB coverage for more deets.
  • 2 0
 any chance there is going to be an improvement to the AX gravel fork?
  • 2 0
 Why switch from TiN coating to chrome plating on the DHX2 shaft?
  • 4 0
 BB: While ti-ni did have low friction, ultimately it proved not to be as durable as we believe is required for long-term dependability. The Hard Chrome shaft coating on the new DHX2 matches the performance on ti-ni and also provides greater long-term durability. As an added bonus, we also went to a new seal material that pairs best with the hard chrome, and also further decreases friction.
  • 1 1
 @foxfactory: hasn't the shaft in the x2 been chrome all along? So, the truth is you wanted to use tini on the dhx2 for aesthetics and then gave up on it because it wasn't durable enough. If it was really about low friction then you would have been using the ti-ni in the x2 as well.
  • 1 1
 @thegoodflow: Why do you think they are using Kashima, doh!
  • 1 0
 Why are you not using twin positive chambers given the obvious advantages for air springs?
  • 1 0
 BB: two positives make a negative Wink any advantage is debatable. Our new forks focus on a wider tuning range and we've been able to achieve what you are looking for without the additional complexity.
  • 1 0
 Cost and most people struggle with single air valve let alone 2.
  • 1 0
 @Mondbiker: you're kidding on cost right? also setting up a twin chamber is pretty easy. The IRT in the mattoc/mezzer makes a fork work so much better. You don't get the horrific ramp up like you do with tokens and air pressure is easier to set .
  • 1 0
 Why not offer a coil version? The idea of never having to put an air shock to my bike is really appealing.
  • 2 0
 If you could be any animal... what would it be?
  • 1 0
 SE: Jordi.
  • 2 0
 Hello there, is there a new seat post coming soon?

Cheers

Mark
  • 2 0
 Will Fox Racing take a stab at brakes? With mineral oil Smile ?
  • 1 0
 When can we expect the 38 simplified and rebranded as a heavy-hitting Marzocchi 66?
  • 1 0
 Good set up for 36s with grip 2? Lots of people say no/very little high speed compression?
  • 1 0
 Who's the target of this new fork? I'm sure it's only for athletes, pro riders, and super rich people.
  • 1 0
 Any chance FOX will be coming out with spring coil fork in the near future or are they sticking to air?
  • 1 0
 The new air channels require a different bushes?? How you solve this?
  • 1 0
 BB: same bushings as before.
  • 3 6
 Hello, I just switched back to a Fox fork after spending the last 5 years on various different Pikes. I'm pleased with the performance, but I'm frustrated with the noise I'm hearing on rebound. I think I'm hearing the oil pass through the "valve" on rebound. This is a 2020 FOX FACTORY GRIP 2 36/170MM (OE on a Yeti SB150 T2). Is there a way to reduce/eliminate the noise I'm hearing (different oil maybe)? I understand this is a common sound on most/all 36's. I can't be the first person looking to eliminate the sound. Thank you for your help.
  • 11 1
 BB: The noise on rebound Grip2 rebound is oil flowing through the low speed rebound adjuster. The noise will change based on your rebound settings. May we suggest turning up the Metallica in your earbuds? Wink
  • 4 4
 @foxfactory: Thank you for acknowledging my question. While I have the privilege of this dialogue, I'd like to suggest designing it out of the future forks. I never heard this noise on my Pikes, which leads me to believe it's not a "necessary" sound. Perhaps you're creating turbulence at the "nozzle" and a more laminar flow would eliminate the noise? Bike companies are going to great lengths to quiet bikes. I suggest Fox do the same. A pinkbike poll titled, "Loud Hubs - Yes or No?" revealed that 1/3 of consumers would, "prefer to be a ninja, rolling silently through the woods".....
  • 1 0
 @gooded: Is this the noise you speak of?.....
www.youtube.com/watch?v=tq0HR-PiWVA
;-)
  • 2 0
 @gigamike:

Point taken. I'm not trying to create an argument. I'm trying to voice my opinion and observations, in hope that both sides can benefit. Manufacturers won't know what consumers are thinking unless we tell them.

If my Pikes made the same noise (like you're insinuating by sending sounds of Sam Hill's Lyric), I wouldn't have noticed how noisy the Fox fork is, right?
  • 1 0
 You had me at pecan pie and ribs.
  • 2 0
 AL: right?!?
  • 3 2
 Why are 2021 prices significantly more expensive than previous years?
  • 1 0
 Which parts do i need to travel the upcoming 38 to 160 mm?
  • 1 0
 SE: you can buy it at 160mm.
  • 3 2
 I hear everything about the 38, I want to hear more about the 36!
  • 1 1
 SE: it's just like the 38, only a tiny bit smaller! Wink
  • 2 1
 How can i get a complementary DHX2?
  • 5 0
 SE: make a donation to your local bike shop.
JC: win a world cup DH race!
  • 1 0
 @foxfactory: haha thanks!
  • 1 0
 Is it still possible to run the new 36 at 170mm?
  • 1 0
 SE: answered above!
  • 2 1
 Dual crown 38 a possibility?
  • 2 1
 When is the new dj fork coming out and would you make a 38 dj fork?
  • 1 0
 Can I install the new floating axle on my old 36?
  • 1 0
 SE: no.
  • 2 1
 Why doesn't the 38 employ a 203PM brake mount?
  • 2 1
 AL: many riders still want 180mm and there are both 200 and 203 rotors, 180PM allows to adapt precisely to either.
  • 1 1
 @foxfactory: fair point on the 200vs203, but who are these riders that need a 160+ 38mm fork but also only want a 180mm front rotor, and why are they so silly?
  • 2 1
 @foxfactory: But the 40 has...forget it lol
  • 1 2
 @serathestaii: You're using logic.... stop that.
  • 1 0
 Is there any possibility of a shorter offset 29er 40?
  • 1 0
 AL: the new 40 comes in: 48, 52, or 56 offset.
  • 1 1
 Mazocchi come out with the 44 ten years ago, are you ever going to catch up?
  • 3 2
 Is fox really better the rockshox or its just good marketing
  • 1 0
 SE: what's your Venmo?
  • 2 1
 Fox Live valve, is it coming for all bikes, specifically Enduro bikes?
  • 1 0
 When do you anticipate the new forks being in stock? @foxfactory
  • 1 0
 SE: now!
  • 1 0
 I was wondering what fork setting do people get wrong the most?
  • 3 0
 SE: brand Wink

AL: sag on the air side, rebound on the damper side, probably.
  • 1 0
 282 comments and fox has only 32 replies! come on guys answer us back!
  • 2 0
 SE: we ride fast and type slow! there are only 4 of us vs. how many commenters?!
  • 1 0
 @foxfactory: understandable!
  • 1 0
 When will WE be able to custom the coating color ON DEMAND ?????
  • 1 0
 Why Ka$ima on shock fork and dropper post is always different coloured??
  • 6 0
 BB: stanchion tubes and seat posts are 7000 series aluminum, shock bodies and sleeves are 6000 series, Kashima Coat is a form of anodizing and the final color is affected by the base material underneath.
  • 1 0
 @foxfactory: but why its so hard to achieve same colored on all products?
especially when all sliding tubes manufactured from same materials and have same fine finishing
  • 1 0
 Why so many blown dhx2 coil shocks last year...
  • 1 0
 A 26 inch option would be nice for some riders who are still rocking them.
  • 1 1
 can you blowout an X2 coil shock?
  • 4 5
 Holy shit, good on Fox for actually answering the hard-hitting questions, unlike another manufacturer...
  • 1 2
 For someone racing enduro does the 38 have enough benefit to warrant replacing a 36 from last season?
  • 1 0
 How does Fox value and assess environmental impact with production?
  • 1 1
 HI! I just wanted to say HI to Ariel hahaha MISS YOU BIG GUY!
  • 1 1
 dang, I missed Q&A with punkasssean
  • 1 2
 Im a fox grassroots rider! When can I get a 38?
  • 1 0
 Not an opportunity to stroke your ego bro. Cool it.
  • 1 2
 I guess I'll just buy rockshox.
  • 1 2
 Can I get a free fork, 27.5,:thank you!
  • 8 11
 Pinkbike is censoring the fuck out of these comments already
  • 8 3
 We had feedback that the thread was hard to follow in the last Ask Us Anything we did, so we added this to the guidelines:

• Please don't "Reply" to other people's questions and try to answer other people's comments. This makes it confusing to follow the thread.

We're just deleting replies to questions unless there's a second question in them. Let Fox answer the questions, don't try to answer it for them! Use the upvote function to upvote - don't add a new comment to the thread. If you have a question, start a new thread.
  • 3 8
flag thegoodflow (Apr 9, 2020 at 11:47) (Below Threshold)
 @sarahmoore: I like how you deleted the reply chain below this comment, and then replied yourself.
Below threshold threads are hidden

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