Updated: Fox Recalls Certain Float X2 Shocks
Fox Factory Holding Corp. today announced that its filing of a voluntary recall for certain bicycle FLOAT X2 shock absorber products due to a potential failure hazard has been approved by the CPSC.
Consumers should immediately stop using bicycles with the recalled rear shock absorbers and return them to the place of purchase for a free repair. Consumers unable to return their bicycles should contact Fox for instructions on receiving a free repair.
![FOX Float X2 shock review]()
FOX has learned that under certain conditions, some bicycle FLOAT X2 shock absorber air sleeves can rupture due to the increase in internal air pressure which occurs during shock absorber compression. Fox has received seven reports of the shock absorber outer sleeve rupturing. No injuries have been reported. In response to this information, FOX is conducting a voluntary recall that involves all model year 2016 and some 2017 FLOAT X2 bicycle rear shock absorbers sold both individually and installed on YT, Giant, Pivot, Intense, Ibis, Scott, Trek, GT, Knolly, Norco, Rocky Mountain, Diamondback, Morpheus, Foes Racing, Orbea, and Canyon full-suspension mountain bikes and frames.
The solid black or black and gold FLOAT X2 shocks have an air sleeve construction. FLOAT X2 is printed on the external reservoir connected to the blue compression and red rebound adjusters that have X2 and RVS laser etched on them. Recalled shocks do not have a “250 psi max” label directly under the air fill boss on the outer sleeve of the shock. A full listing of all recalled shocks and bike models can be found at http://ridefox.com/recall#brandsmodels.
For more information visit: www.ridefox.com/recall
Fox toll-free at 855-360-3488 from 8 a.m. to 5 p.m. PT Monday through Friday.
Email: recall(at)ridefox.com
Consumers should immediately stop using bicycles with the recalled rear shock absorbers and return them to the place of purchase for a free repair. Consumers unable to return their bicycles should contact Fox for instructions on receiving a free repair.
FOX has learned that under certain conditions, some bicycle FLOAT X2 shock absorber air sleeves can rupture due to the increase in internal air pressure which occurs during shock absorber compression. Fox has received seven reports of the shock absorber outer sleeve rupturing. No injuries have been reported. In response to this information, FOX is conducting a voluntary recall that involves all model year 2016 and some 2017 FLOAT X2 bicycle rear shock absorbers sold both individually and installed on YT, Giant, Pivot, Intense, Ibis, Scott, Trek, GT, Knolly, Norco, Rocky Mountain, Diamondback, Morpheus, Foes Racing, Orbea, and Canyon full-suspension mountain bikes and frames.
The solid black or black and gold FLOAT X2 shocks have an air sleeve construction. FLOAT X2 is printed on the external reservoir connected to the blue compression and red rebound adjusters that have X2 and RVS laser etched on them. Recalled shocks do not have a “250 psi max” label directly under the air fill boss on the outer sleeve of the shock. A full listing of all recalled shocks and bike models can be found at http://ridefox.com/recall#brandsmodels.
For more information visit: www.ridefox.com/recall
Fox toll-free at 855-360-3488 from 8 a.m. to 5 p.m. PT Monday through Friday.
Email: recall(at)ridefox.com
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Member since Jul 22, 2013
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Your guesses below ---->
Quite a big difference!
I called them yesterday and they said basically 99% of the shocks out there don't have the sticker so it may be something they just started doing and everything before those is bad? Just speculation though.
Well I really don't know what to say. I have the original manuals for the 2016 shock. Fox have gone back and rewritten the 2016 online manual to say 250 lb limit and not the 300lb limit it says in the original manual.
It also now says only max of 5 volume spacers instead of 6 in original for my size shock.
What's really odd is the biggest shock (10.5") has seen its max number of spacers reduced to 4 and it was 8 before.
s1381.photobucket.com/user/christiandavid1989/media/Mobile%20Uploads/FB_IMG_1476372136898_zps7fumuday.jpg.html
I would have thought more probable on a Dh bike. What air presuure did you have? Rider weight kitted? Park riding, multiple huck to flat?
WARNING: Do not remove the internal red spacer limiter and under no circumstances use more than the Fox Factory specified quantity of volume spacers for your shock absorber.
www.ridefox.com/help.php?m=bike&id=556#tuningwithairvolumespacers
it's weird they cut the largest shocks capacity to 4 from 8.....
As it is I have 4 in mine and was going to max it to 6 allowed, goodthing I didn't because the limit has been changed to 5....where was the announcement?
Not sure why they haven't made additional public statements - seems crazy to loose the trust of your customer base over this. I would call and request they send out something simply as a update. Such a great shock - I hope things progress rapidly.
I wonder which poor person at fox has the CAPA for this and what level of governance the CAPA gets subjected to (every engineer loves a CAPA... ).
Glad my X2 has a coil wrapped around it.
No recalls please
If so, I wonder how long Fox expect people to be unable to use their bikes for, and if the max PSI does become 250, what they will do for those that need to run higher pressures. Whereas my pressures should be ok (just), I can't swap to a coil easily.
"As it currently stands, there have been seven reported incidents of the air can rupturing on affected FLOAT X2 rear shocks. No injuries have occurred as a result of the damage, but it’s clearly an issue that Fox Racing Shox wishes to address. The solution for the issue is to take your shock to the point of purchase to have a free replacement air can fitted. The new air can has a few differences, including thicker walled aluminum, and an additional grub screw to stop the outer sleeve from rotating."
Basically all shocks before September 9th have been mislabelled? Or the max psi on the shock is 250psi, wonder how that is effected with tokens also..?
Spoiler alert, they didn't. They said it couldn't be fixed and wanted $300 to replace it, but they could never really tell me any thing I did wrong. They just said "misuse" and that I turned it past the stopping point. Let me assure you I didn't. So since they couldn't tell me what went wrong I refused to buy a replacement. $600 down the toilet, only rode the damn thing 4 times.
I can't find any evidence of anyone else having the same thing happen, but two local shops here in SLC said their quality is awful. Something I should've known after owning an inline a few years back.
I was also told that they're trying to get them done in 2-3 days
The procedure I was given was to go to ridefox.com/recall, and to put the serial number in. Once you do that it will tell you if yours is on the list, and if it is it tells you to stop riding your bike, and to take the shock to a local dealer.
It also give you the reference number.
At this point you fill out the service form, and where it say 'comments', you put in 'Recall', and your reference number.
After you fill that out you get a message saying that they're respond within 24 hours.
It only took an hour or so to get an email containing instructions on how to send the shock to Fox, and another email from UPS containing the call tag
^ Update
www.pinkbike.com/forum/listcomments/?threadid=194360
I'm missing prime riding because of this and no info other than don't ride your X2 isn't cutting it!!
And even if it wasn't a new frame what difference would that make? It's a recalled product either way.
it was recalled, it's revised and sent back to him
hope that when they come from fox a lot of people sell them, is the thing that my bike is missing to match the 36